# Academy SilverPass — user reviews > 118 indexed App Store user reviews of Academy SilverPass by Academy Bus, rated 3.80/5 from 617 ratings. - Source: https://appshunter.io/ios/app/academy-silverpass/id1524782360/reviews - App overview in markdown: https://appshunter.io/ios/app/academy-silverpass/id1524782360.md - Rating breakdown: 5★ 389 · 4★ 41 · 3★ 17 · 2★ 28 · 1★ 142 ## What do users think of Academy SilverPass? Overall sentiment: negative **Pros** - ✨ Convenient app for purchasing tickets - 💨 Quick and easy to use - 🎉 Excellent app **Cons** - 🐛 App crashes and issues with ticket activation - 🕰️ Outdated and confusing user interface - 🚌 Unreliable bus service and schedule changes - 🤖 Poor in-app notifications and alerts - 💰 High prices and lack of value for money **Commonly reported bugs** - Tickets disappearing from the app - Inability to purchase tickets through the app - Inconsistent app performance and functionality **Most requested features** - Improved in-app notifications and alerts - More user-friendly interface and navigation - Better integration with bus schedules and real-time updates - Extend ticket validity time - Provide customer support options ## Newest reviews (14 of 118) ### 3/5 — Service changes *2026-07-15* Service changes should be noted when happening daily. In real time, on the app. I get alerts that disappear and takes you app once you click on it but cannot read the full alert. ### 2/5 — ***Please do something about Jackson NJ to PortAuth!! Drivers never know the scheduled stops!! *2026-07-06, version 5.193.5* The 6:25 scheduled stops are Jackson and Monmouth.. NOT 109, and NOT PNC. This is supposed to be an express bus from monmouth.. Why every day, and every driver can decipher the schedule baffles me. Commuters are frustrated having to instruct the driver on scheduled stops. They should know this! ### 3/5 — Service changes *2026-05-28* Service changes should be noted when happening daily. In real time, on the app. I get alerts that disappear and takes you app once you click on it but cannot read the full alert. ### 3/5 — Service Alert doesn’t work *2026-02-27, version 5.175.0* The notification was is displayed and then gone. Check the service alert in application, no alerts. That issue has to be fixed. ### 2/5 — Needs a quality of life update *2026-01-26* It’s entirely annoying to navigate. To view updates you need to go to “directions” or the middle button first then you can view your account and other options. Notifications to phone don’t show up in the app or at least I can’t find it. And they should have the schedule updated in the app rather than open your phone browser to pull up the PDF. Needs re working. ### 2/5 — Bus from Wall Street to nj *2025-07-31, version 5.145.3* Last two weeks bus from wall street along route 36 is absolutely out of schedule. It never comes at 4:23 ### 2/5 — Outdated and lazy UX design, scattered information *2025-04-14* Outdated UX forces you to spend 90 minutes on something that should've taken 10. The app expects you to know the area. You must cross reference with Google Maps, Browser (Chrome or Safari, etc), and this poorly-designed app to plan your route. Whoever approved this app for production isn't aware of what commuters need. ### 2/5 — Bus stop *2025-04-03, version 5.145.3* Academy should add back the Celia Cruz rest area stop, formerly known forked river rest area. They should add it back. ### 3/5 — It’s good *2024-10-10, version 5.145.3* It works I just don’t like that when I get a schedule notification and I click it, it does not bring you to the alerts page directly.. you have to find the alert ### 2/5 — Terrible service *2024-09-04, version 5.145.3* Bus schedules changed again! I’m constantly waiting for a bus that’s completely full. Prices have increase again while more buss are not added to accommodate the people ### 1/5 — Zero Stars *2024-07-16, version 5.145.3* App never works - can never buy or activate a ticket. And you cant buy tickets in person so dont even try. ### 1/5 — No AC *2024-06-20, version 5.145.3* Too many buses on the Westampton line have no AC. most of the time u don’t know until they have already scanned your ticket. ### 1/5 — Academy Bus *2024-05-22, version 5.142.1* High prices unreliable schedules good times Bus canceled with ten minute notice Empty bus passes on Wall Street line going to highlands ### 1/5 — No Service Alerts or Routes for DMV *2024-05-22, version 5.142.1* Academy buses service DC, MD, and VA areas but doesn’t provide service alerts or even show routes for those areas. Only NY ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bus company ever *2026-06-30, version 5.193.5* Academy is the worst bus company ever. Not only have they raised there prices every year. Where other bus companies have been able to keep the same prices. They have also taken away buses from routes. There is no reasoning to their madness. How do you continue to raise prices for such terrible services? ### 1/5 — Terrible Service *2026-06-22, version 5.193.4* Constantly cancelling buses brutal ### 1/5 — Schedule *2026-06-16, version 5.193.4* You cut express service to 109 and raise our pass 15% ### 1/5 — ***Please do something about Jackson NJ to PortAuth 6:25a Driver!!! *2025-05-05* Driver is clearly unable to handle a vehicle of this size. Repeatedly running into the shoulder area hitting curbs, poor steering control on highway, inability to maintain lanes. It’s almost like he’s unable to do 2 things at the same time. He has veered off quite a few times on 195E into the shoulder lanes where the tire ruts wale him up. (It happens everyday). Forgets to put the bus in park when people are boarding and the bus jumps in gear! Someone in going to get hurt.. ### 1/5 — UX needs improvements & alerts cannot be read *2025-03-27* This app does the job but they need to improve the user experience on a number of fronts. Reason I decided to rate low today is that I received an App alert in my iPhone about change in service and when I clicked on it it opened the App but no announcement to be found. I tried searching and nothing. How am I now suppose to read the announcement? Real poor experience. **Developer response:** Thank you for your input. The notification is a push notification that is not stored in the app. We are working with the developers to change this, but currently you can just view the message on your screen before you click on it. ### 1/5 — Useless *2024-12-16, version 5.145.3* This app doesn’t give you what you need. You can’t look up a specific route. ### 1/5 — ******CMON! AC IS RIDICULOUS! ITS OCTOBER!! *2024-10-15, version 5.145.3* Commute home from NYC Port Auth everyday, the Academy buses to Monmouth/Jackson NJ run AC on high for a nearly 2 hour commute. MY BUS IS LITERALLY 59 degrees F. Why is this so hard to understand? No one needs AC blowing on your neck at sub 60 degrees. ACADEMY MANAGEMENT! Please do something about this!!! ### 1/5 — Nice drivers freezing cold buses *2024-09-17, version 5.145.3* What’s up with keeping a bud at 62 degrees? It’s uncomfortable and miserable for most riders ### 1/5 — Needs work! Notifications do not show *2024-09-03, version 5.145.3* When notifications are received and clicked on, nothing happens. It does not inform you of what’s going on. There are no details nor does it inform you where to read details about the notice. ### 1/5 — Terrible *2024-08-19, version 5.145.3* Terrible app that I only use because there’s no other way to get to the city from where I live. If anyone at the company cared at all they would be ashamed of the service they provide to paying customers ## Most praised reviews (10 highest-rated) ### 5/5 — Quick and easy *2026-01-30, version 5.175.0* It was the easiest and most convenient way to purchase a bus ticket. No hassles no problems. ### 5/5 — Quick and easy *2025-03-05, version 5.145.3* It was the easiest and most convenient way to purchase a bus ticket. No hassles no problems. ### 5/5 — Excellent Academy Bis app *2024-11-11, version 5.145.3* I love it now that Academy finally has an app. Easy to purchase tickets check schedules and to contact. Seamless app. Love it. Love Academy Bus. ### 5/5 — So easy *2024-09-12, version 5.145.3* Surprised and delighted at how easy it is to use this app ### 5/5 — commuter *2024-08-28, version 5.145.3* about 95% of the time, my bus is on time. My only wish that every bus should have a toilet. ### 5/5 — Great service *2024-07-22, version 5.145.3* Friendly and great drivers. Dispatchers at Poet Authority do a great job also. Ticket App also great. Better than the train ### 5/5 — Hana *2024-05-09, version 5.142.1* Great App , easy to use! ### 5/5 — Excellent App *2024-03-29, version 5.127.0* Very easy to use & highly recommend to others. ### 5/5 — Thank you for lost & found! *2024-02-25* My husband unknowingly dropped his wallet on his nightly bus home from the city - using the lost and found feature in the app allowed us to recover it the next day. Thank you to the wonderful staff at the bus depot! ### 5/5 — App *2023-12-26, version 5.127.0* Excellent app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*