# ACC Mobile 3 — user reviews > 64 indexed App Store user reviews of ACC Mobile 3 by Avigilon Corporation, rated 1.84/5 from 121 ratings. - Source: https://appshunter.io/ios/app/acc-mobile-3/id1161836167/reviews - App overview in markdown: https://appshunter.io/ios/app/acc-mobile-3/id1161836167.md - Rating breakdown: 5★ 17 · 4★ 6 · 3★ 1 · 2★ 10 · 1★ 80 ## Newest reviews (17 of 64) ### 1/5 — Worthless *2023-12-14, version 3.26.22* Doesn’t work ### 1/5 — Rarely connects *2023-11-18, version 3.26.22* I’ve had the service, mandated by my company, for about 18 months. First the cost was grossly overpriced and we constantly have problems with connectivity, which means cameras don’t work, record, or protect. Completely unreliable cameras system and software. ### 1/5 — Horrible app. Hikvisions app puts Avigilon to shame *2023-10-06, version 3.26.22* The app is terrible. After years of bad reviews I don’t understand why Avigilon hasn’t put out a reliable and useful app. The desktop client is great. Avigilon has to be losing customers to Hikvision because of the mobile app. At Avigilons price point they should have a good mobile app. ### 1/5 — Not working with iOS17 *2023-09-26, version 3.26.22* Cannot even log in. You can enter the password but the field for your email address is not accessible. Is nobody at Avigilon checking this stuff? ### 1/5 — Rarely Works *2023-09-13, version 3.26.22* I have never had such a problem, accessing a security camera. The cameras themselves are great but every time you change your password, which is required every 90 days you lose access to those cameras. I would be much better off buying a ring camera as opposed to these. And getting support is like finding a needle in a haystack. ### 1/5 — Great cameras and client, terrible mobile app *2023-09-11, version 3.26.22* I don’t think they could make a worse application if they wanted to. They need to scrap it and start over fresh, using different logic. ### 1/5 — 150 Cameras - Dumpster Fire of an App *2023-07-06, version 3.26.22* Terrible. In a one word review this app is simply terrible, and it’s embarrassing that a company of this size hasn’t been able to design a suitable app for remote access. Never again will I install an Avigilon system - way too many other options out there to deal with an App that constantly crashes or locks you out of the system forcing you to delete the app and redownload. It’s a joke and when you spend 75K on a security system you would expect that at a bare minimum you could watch remotely. Multiple business owner here - first and last time we install an Avigilon system. ### 1/5 — App is garbage. Uses separate Avigilon account. Can’t remember password on iOS *2023-07-05, version 3.26.22* This app is totally unreliable. Constantly logs you out and cannot reconnect even though you can with the mobile safari version. Although, you can view live video on mobile safari…so again this app needs major work. It was like leadership told engineering…we need an app so we can say we support iPhones…but then zero thought went into actually developing a solid user experience. Have been patient for a year waiting for some solid update s to fix. Nada. Buyer beware if you go avigilon and have admin who all use iPhones. ### 1/5 — App requires reinstall every week *2023-07-03, version 3.26.22* App stops functioning until I delete and reinstall and I must do this about once per week. ### 1/5 — Terrible app, barely works *2023-07-01* For the cost of the system, the quality of the app is atrocious. Constantly getting booted off but not only that, when you’re sign off you still keep getting alerts so it’s extra frustrating because you can’t click in to see what’s going but the alerts keep coming! Also, the speed and responsiveness is terrible. Looks like they’re using a browser beneath the hood (vs native components) and the performance suffers tremendously as a result. Just an overall terrible experience. **Developer response:** Hello CarDealerVic, we are sorry to hear about the issues you are experiencing with the ACC Mobile 3 app. Please contact our Support Team for additional support at 1-888-281-5182, option 1 for Technical Support and 1 for Video Surveillance to reach our Team or our Support Community at https://support.avigilon.com for more information/assistance. We'll be glad to assist you with your particular issues. We are more than happy to help you. ### 1/5 — Terrible *2023-06-29, version 3.26.22* We have to uninstall daily and redownload for it to work. Stay away from this app unless you are stuck in a crappy government contract like ours. ### 2/5 — Very buggy *2023-06-16, version 3.26.22* Having to delete the app and re install it at least twice a week. I have to do this because it logs me logs sporadicly and then sometimes doesn’t accept my email address/username when I try to log back in. I then delete the app, reinstall it and put the exact same email address in and it works again. So annoying. Also sometimes when selecting a camera I don’t get the play back icon in the top right corner. I go back to the camera list and select the same camera again, and then it appears. Another issue is that the sometimes the thumbnail images of the cameras in the list are jumbled up. For example the image of camera 2 will be shown against camera one etc. Seems that since Avigilon got taken over by Motorola they have let the software side of things slide. I’ve used Avigilon for over ten years and I’ve always been a big supporter, but due to silly things like this I’m thinking of switching over to another brand. Please sort it out. ### 1/5 — Constant issues *2023-06-13, version 3.26.22* The mobile app is very poor and is constantly having issues with crashing or connecting to sites. If remote monitoring is on high on your list of requirements in a video security system. This is not for you. We were sold on the product and features of Avigilon and for the most part the on site system is pretty good and easy to use. This is app is trash though. ### 1/5 — Decent when it works *2023-05-07, version 3.26.12* This is an app that needs to work 100% of the time and at best it works 50% of the time. Do not rely on Avigilon for remote access to your system. If there is an active situation where you need to remotely monitor your cameras good luck. You will spend 10 minutes trying to re log in, delete and reinstall and maybe just maybe after the critical event is over you can see inside your building. You’ll never be able to trust this app to relay positions to law enforcement. The main software works just fine, but had I known remote access was this bad I would have never gone with Avigilon. ### 1/5 — Not working in mini iPad *2023-03-12, version 3.26.12* App not working in mini iPad’ crash and close ### 1/5 — Cannot use. When click quit itself *2023-03-07, version 3.26.12* Quit itself ### 1/5 — Junk *2023-02-03, version 3.26.8* Have to delete and reinstall app more tha I should ## Most critical reviews (10 lowest-rated) ### 1/5 — Faulty app *2026-01-27, version 3.26.38* Always logs me out and then when I log in it says unable to connect to site. ### 1/5 — Garbage *2025-09-24, version 3.26.38* Should be zero stars but can’t do that!This app never works right! How can yall be such a well known company and put out garbage like this?! ### 1/5 — The worst app ever *2025-05-24, version 3.26.34* Nowadays 6-th graders can code better app ### 1/5 — Horrible App *2025-03-28, version 3.26.34* App hasn’t worked in about 3 months. Absolute horrible product and Avigilon should be ashamed of the product they have put out. ### 1/5 — Garbage App *2025-01-29, version 3.26.32* Won’t accept login password no matter how many times you update the password on your account. Done with this app. 👎👎 ### 1/5 — Extremely Terrible *2024-12-12, version 3.26.30* Ever since Avigilon switch to their cloud system it is nothing but a great frustration. On iOS it’s terrible that the app does not work at all no matter how many times you uninstall and redownload. I agree with one of the user review 100%. It is really frustrating that after spending 30K we face this kind of issues. Just because of we are not able to see what’s happening at our gas station with this terrible app we are on the way to change over to better option. I have been dealing this for over 3 years and have decided to exit slowly as I don’t have any hope Avigilon would improve. Folks out there do not install Avigilon system. Find another option. ### 1/5 — Don’t waste your money *2024-12-03, version 3.26.30* The worst app I have ever used. I have to delete and reinstall daily. I hope the team that developed this app is fired and won’t work in the tech industry in the future. Honestly the worst app I have used ### 1/5 — Doesn’t deserve one star *2024-01-22, version 3.26.26* Terrible app. Crashes constantly. Goes thru phases were it tells me my credentials are incorrect then mysteriously fixes itself. For a camera system at this prices point, totally ridiculous. ### 1/5 — APP rarely works *2024-01-21, version 3.26.26* Almost without fail. Every time I want to check out the cameras remotely the app does not work. ### 1/5 — So bad *2024-01-12, version 3.26.26* How can they allow this app to perform so poorly? ## Most praised reviews (10 highest-rated) ### 5/5 — The best mobile surveillance app available *2019-09-18, version 3.14.0* Avigilon’s AAC 3 mobile app is the best remote viewing application on the market. The interface is intuitive and gives you everything you need without unnecessary clutter and needless features. The underlying code of the application is solid, making it secure and reliable for connecting and viewing your site’s cameras while managing bandwidth efficiently I believe no other manufacturer in the high-end security market has better software and hardware than Avigilon when it comes to access control and video, and I say that as a professional with over 20 years of experience with the other leading brands of security equipment and software. ### 5/5 — Much Better *2019-05-04, version 3.12.0* We’ve been setting clients up on the old app for years since this has been kind of slow in development. So happy to see that they are no supporting live views for multiple cameras. One ask is that they hide standby connections in the camera list. We have cameras set to failover to another server if their primary goes down but that gives us duplicate camera entries in the app. ### 5/5 — The app works *2019-03-06, version 3.10.0* Forward port 8443 to the address of your Avigilon server. Also make sure you install the web endpoint service on that same machine. It’s available at Avigilon.com - support - ACC6 software. ### 4/5 — Better but needs more features *2022-06-06, version 3.26.6* This most recent version fixed the connection issue (at least for direct IP connections) but the app needs an overhaul. It would be great to be able to have search features like in the full ACC client such as analytics event and alarm searches. ### 4/5 — Functional but needs work *2022-06-04, version 3.26.6* Often I cannot connect to the EMEA server, requiring several app restarts (v 3.26.4) in order to initiate connection. iOS App is always shut down and not running in the background. When opening an active alarm message you get an alert not found or similar message. If the video needs time to buffer a “please wait” message or similar would be better. Once connected to site it sometimes takes approx 20 seconds for cameras and alerts to load, usually when you really don’t want to wait… My experience is limited to a small, 6 camera site utilising a HDVA 1. Results may vary for large sites with Dell machines perhaps. This is the only time I’d put Hikvision and Avigilon in the same sentence but the Hik-Connect is leaps in front and extremely quick to load. Update: Since upgrading to 3.26.6 the server connectivity issue seems to have been fixed. Nice work Avigilon! ### 4/5 — A few more items needed to get this working *2019-04-18, version 3.10.0* GDMB is correct. If you add port 8443 to the normal ports used here and install the web endpoint service in the camera server, this works. Be sure to also use this port when attempting to add the site. ### 3/5 — Wrong port *2019-04-11, version 3.10.0* Use port 8443 instead of 443. ### 2/5 — Hmmm *2025-05-16, version 3.26.34* Constant connection issues. Why can you not scroll to the next camera page when reviewing footage either recorded or live? You have to come out of camera you are viewing and select another camera view, real nuisance. ### 2/5 — Login Issue *2025-04-19, version 3.26.34* App needs an update. It will not allow me to enter my email address when logging in. ### 2/5 — Account login out and images not refreshing *2024-02-03, version 3.26.28* The app Will randomly log you out and you have to sign back in. The images and names of the cameras are not correctly shown in the list. When you refresh they are still incorrect --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*