# Accelo (Classic) — user reviews > 22 indexed App Store user reviews of Accelo (Classic) by Accelo Inc., rated 2.90/5 from 23 ratings. - Source: https://appshunter.io/ios/app/accelo-classic/id868447782/reviews - App overview in markdown: https://appshunter.io/ios/app/accelo-classic/id868447782.md - Rating breakdown: 5★ 8 · 4★ 3 · 3★ 0 · 2★ 3 · 1★ 9 ## Newest reviews (2 of 22) ### 1/5 — Completely broken *2015-01-21, version 2.0.1* Constantly getting a 401 error, even after a full uninstall and reinstall. It's completely unusable. Fix this. ### 2/5 — Was not great to start *2015-01-19, version 2.0.1* This app does not help much in general function of the CRM but can be useful for something things. This new update has now killed the app, worked fine in December but now just says 'unauthorised access' and now mater how many times tried 30 but cannot clear it. Deleted the app and installed again but officially stuck with nothing now. Ideally I want the app to show sales and tickets so we can add notes when on the road. ## Most critical reviews (10 lowest-rated) ### 1/5 — Riddled with glitches *2025-11-21, version 4.29.1* Update: Wow it’s crazy that nothing has been fixed in this app. I bet my company and others that use this pay good money for this service too. Works ok sometimes but certain things don’t work. For example, when logging an activity, all of the class options are gone except for one. And when entering the date, it records the wrong date by one day. Why??? Also the search is completely nonfunctional ### 1/5 — Riddled with glitches *2025-01-29* Works ok sometimes but certain things don’t work. For example, when logging an activity, all of the class options are gone except for one. And when entering the date, it records the wrong date by one day. Why??? Also the search is completely nonfunctional ### 1/5 — Crashes and crashes *2025-01-24, version 4.29.1* Can’t even use this app because it crashes all the time whenever you try to fill a request or complete an asset. This has been a problem for YEARS that they refuse to address. My company has been using them for all this time for god knows why considering this is one of the worst apps I have ever used. Please fix it. ### 1/5 — Riddled with glitches *2024-05-13* Works ok sometimes but certain things don’t work. For example, when logging an activity, all of the class options are gone except for one. And when entering the date, it records the wrong date by one day. Why??? ### 1/5 — Absolutely worthless *2022-07-12, version 4.27.1* Worthless piece of software there is. When you finally DO figure out how to login, it will make you do it all over again when you login the next time. Yay! “Unable to guess deployment”. The app itself doesn’t have much usefulness. Can’t do anything with Requests, Tasks, or Tickets. On top of that: we’re an enterprise. Have our entire company using this. When you do report a bug in the software itself, you just get brushed off and dismissed. Doesn’t matter how simple to fix. Their engineers have clearly better things to do. Use the desktop version instead. Just accept the fact you’ll have to drag your laptop around. G-luck. ### 1/5 — Loading and failing all the time *2021-07-16, version 4.17.0* Just can’t log a single activity without an error. It takes about 30s to load an activity, and then fails when I submit an activity. But the activity is actually logged. In summary, this app is a burden instead of a tool. ### 1/5 — Opens and crashes! *2020-05-01, version 4.7.1* Opens and then crashes ### 1/5 — Needs an iPad App *2018-11-21, version 3.1.0* Needs an iPad app for offline functionality. The website works just ok on a tablet but the lack of offline functionality necessitates priority on development of an iPad app. ### 1/5 — Missing iPhone X Support *2018-01-11, version 2.6.2* Our company recently switched from Wrike to Accelo. I must say the app is a huge downgrade. More than likely won’t be using it in it’s current state. ### 1/5 — Logged out constantly. *2016-04-28, version 2.2.9* This app seems incapable of remembering my login info for more than 24 hours. Junk. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome Product *2019-07-04, version 4.0.0* Love this Product, the app will get there but the web version is incredible, runs our entire business. ### 5/5 — Really slick *2014-08-26, version 1.04* This app has a nice UI and is super useful and intuitive. Thanks AffinityLive! ### 5/5 — Great for tracking time in the field! *2014-06-06, version 1.03* I run a small MSP company and this app is great for keeping track of all the work I do! When a client calls, or I'm firing off instructions via email, or I forgot my laptop in the car (again) I can just start a timer. At the end of the day I just note who should be billed for that time and I'm paid! ### 4/5 — Gets better all the time *2017-02-28, version 2.3.9* This is a very capable CRM and business process automation platform, and the more we use Accelo the better our experience. We initially were only using the CRM, and after several months of using and exploring we signed up for more modules. Some of the configuration takes a lot of trial and error, and the included Accelo help desk - online chat and email tickets and scheduled calls - is excellent. They are very responsive. Highly recommend. ### 3/5 — Needs ability to do time sheeting *2018-04-14* Doesn’t have enough of the features of the full program... time sheeting needs to be added ### 3/5 — Some tasks issues *2014-05-14, version 1.02* While adding an activity to the task .. I can't specify class (sales-client work...etc) or type of activity whether it was a call or an email.. I also can't set the task as done .. Otherwise .. This is a great app ### 2/5 — Not very useful *2022-01-22, version 4.25.0* I feel like it’s very hard to get any sort of significant work done on this, primarily because the Inbox function seems very under developed. For instance, The app does not allow you to action activities by clicking a button, so the inbox seems to be just a dump of all your activities. Because there is no mark as read or unread feature, this makes it very hard to see what’s new, and manage my inbox on the road while waiting for something. That basic functionality is missing, and that really put a damper on how much I can actually use the app. Overall, the app just seems old and stagnant. ### 2/5 — Information Discrenpcy *2019-08-30, version 4.2.1* • The Mobile App does NOT give me an accurate listing of my assigned tasks on the Task Board Tab, sometimes showing zero (0) task, when I have over 3 tasks to complete in a given day. • Address for a company doesn’t display if more than one address is assigned to a company. ### 2/5 — Accelo is great, but this app isn’t working so well *2018-09-08, version 3.0.1* We use Accelo as a business and love it. However, I’m frequently unable to log in to the mobile app (we have MFA set up). Also, since the update, the introduction screens for the navigation bar stay on the screen and the phone gets really hot and all I can do is quit the app... So, not much use at all sadly. ### 2/5 — Just not up to par *2018-01-15, version 2.6.2* I want to like and use this app, but every time I open it, it just feels clunky and inefficient. It’s lacking basic capabilities like auto-logging of calls made from within the app. Should also support landscape layout on iPad (the app doesn’t really support iPad at all, but displays the iPhone layout in portrait view). I’ll keep coming back because we are investing time and money in the Accelo platform as a PSA solution. But we are definitely doing that despite the mobile app, not because of it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*