# Access Bank (Ghana) Plc — user reviews > 101 indexed App Store user reviews of Access Bank (Ghana) Plc by Access Bank Plc, rated 3.00/5 from 425 ratings. - Source: https://appshunter.io/ios/app/access-bank-ghana-plc/id730325311/reviews - App overview in markdown: https://appshunter.io/ios/app/access-bank-ghana-plc/id730325311.md - Rating breakdown: 5★ 150 · 4★ 51 · 3★ 33 · 2★ 48 · 1★ 143 ## What do users think of Access Bank (Ghana) Plc? Overall sentiment: negative **Pros** - 💯 Perfect app - 👍 Quick transactions - 👍 User-friendly **Cons** - 🐛 Crashes frequently - 🐛 Doesn't work properly - 🐛 Buggy updates - 🔒 Security issues - 🔍 Login problems - 🔍 Can't access account - 🔍 Fails to save beneficiaries - 🔍 Unreliable - 🔍 Useless app **Commonly reported bugs** - Crashes on login - Fails to recognize login details - Compatibility issues with newer OS versions - Transaction failures and reversal problems - Beneficiary management issues **Most requested features** - Option to turn off account balance display - Improve login and authentication options - Enhance transaction history and statement features - Provide better customer support and communication ## Newest reviews (18 of 101) ### 3/5 — So Buggy *2023-12-22, version 4.3.0* Since your latest update can’t seem to get the app to work, takes so long to even load ### 2/5 — New update troubles *2023-11-14* I just updated the bank app and i can’t access my account with my Face ID anymore. I’ve forgotten my original password and there’s no option to press when you forget your password. ### 2/5 — App not logging in *2023-01-19, version 4.2.0* The app is not logging in my new device please rectify ### 1/5 — Invalid account number *2022-08-09, version 4.2.0* The app keeps rejecting my account details,saying it’s invalid ### 2/5 — Improve asap *2022-07-06, version 4.2.0* The app and the bank services, I don’t know which is worse. I believe they can do better ### 1/5 — Useless *2022-07-06, version 4.2.0* Doesn’t work ### 1/5 — Why? *2022-06-30, version 4.2.0* I’m really regretting opening an account with Access. I always have problems when trying to make transactions. For some days now I’ve tried sending money to wallet via the *901# code and the app, and I’ve never got my money. The hotline number is also not going through. ### 2/5 — Can’t login my app anymore *2022-03-22* The app was working just fine until I tried login in my account to conduct transactions and I was told that the version is no longer available and I should update my version but I’m coming on play store and there’s no new update on the app so why can’t I login? ### 1/5 — OTP issues *2022-03-10, version 4.2.0* I haven’t been able to get an otp from the app after several trials ### 2/5 — Cant log in into new device *2022-01-23* “””WARNING! Your profile was not registered with his device, please login with the correct device or unlock this device! “” That is what I get when I tried changing phones. How do I get this issue rectified please! ### 1/5 — Worst Bank Ever! *2021-12-28* Take your money and run! I have lost over $700 to access bank that was never recovered. Then recently it happened again and this time if they don’t return my money I will report to Central Bank and sue them for much more money! They also disabled my card without my consent and haven’t been able to rectify that at all. If you depend on this bank it’s just a matter of time before the royally screw you over! If you know what’s good for you RUN!!! ### 1/5 — Logins *2021-11-22, version 4.1.1* It can’t login on my phone Buh on your page I can I just don’t know why it misbehaving please try and fix that ### 1/5 — 😠 *2021-09-12, version 4.1.1* Why keep this app on here when it’s not working? You just make one to waste internet data to download it. Just get it off the App Store or playstore ### 1/5 — Bad service *2021-08-23, version 4.1.1* You people are not serious charley ### 1/5 — Anger *2021-08-18, version 4.1.1* Worst bank ever Slow service Can leave you stranded 😡😡🤯🤬 ### 1/5 — You should have a more professional customer care service *2021-07-30, version 4.1.1* You people need to work on your customer care, and also be able to keep record of each transactions. I just called your customer care after receiving several debit alerts which the transactions were failed to reversed, she was telling me all sorts of crap, it’s really annoying me and it’s breaking my heart, I’m probably going to close down my account, there’s too many issues with access bank as it is right now. This bank just ruined my day, and it’s really pissing me off, a much better bank would be better. ### 1/5 — Worst app in this life *2021-07-14, version 4.1.1* Worst app ever. If there was a zero star that would be nice. Can’t login keeps telling me to update app when it’s the latest version on my device ### 1/5 — No access *2021-07-09, version 4.1.1* If you looking to pay for bill urgently, this app is not for you. It’s says unavailable most times ## Most critical reviews (10 lowest-rated) ### 1/5 — Nonexistent *2025-10-22, version 4.4.3* This app should be taken from here. It doesn’t even work. ### 1/5 — Dumb *2025-06-30, version 4.4.3* Dumb Dumber DUMBEST bank ### 1/5 — Access bank app complain *2025-04-13, version 4.4.3* This app is worser than mtn app . You need to work on it smh ### 1/5 — Hurtful *2024-04-04, version 4.3.0* Please I tried to deposit 60gh into my bank account, the money has to be deducted from my mobile money account but it's not credited to my bank account. ### 1/5 — Useless app *2023-09-17, version 4.2.0* Can’t login ### 1/5 — Worst banking app ever😞 *2023-07-30* I keep trying to login and it keep telling me network error check your internet connection not sure what’s wrong with your bank or app but please you guys better figure this out because I’m not sure what’s going on ### 1/5 — Disappointed *2023-03-25, version 4.2.0* Trash! Doesn’t work, trying to signup for days won’t let me. I was hoodwinked into downloading it at the bank. Trash! ### 1/5 — Why is the app keep saying check you mobile connections while connecting is good and okay *2023-03-18, version 4.2.0* Worst app ### 1/5 — Utter unmitigated rubbish *2023-02-27, version 4.2.0* Can not login. Does not respect landscape mode. As I can’t get it to work there is no way to review any other part of it. Utterly amateur. Asks me to install ‘Access More’ app that DOES NOT RUN IN MY COUNTRY. I hope they handle money with more competence. ### 1/5 — 5 years still no standing order *2022-08-22* Standing order is not available, u can’t sent to other momo numbers . Quite handicap. U have to go to the bank first. And now their bank charges is standard with every bank, think of moving to Ecobank which has a all inclusive app. ## Most praised reviews (10 highest-rated) ### 5/5 — Foolish access bank *2023-02-10* You still keep previews of 4 years ago because all the recent reviews are about the ugliness of the bank behavior towards their customers and how can a bank tell you to they will rectify it in 3 working days and now it’s 5 working days and nothing from them because they don’t care if you lose you’re money they only care about they’re profit and I don’t want to complain about how you debit my account without any reasonable complain and the last time my account was 0000 and yet you debit me 2100 for what I don’t know and then they left my bank account showing -2100 and I nor buy and I nor sell ### 5/5 — Can’t access my account log in on app *2022-07-14, version 4.2.0* Please help me ### 5/5 — Perfect App *2020-12-04, version 4.1.0* Perfect app. Quick Transactions. User Friendly. 10/10. Access Bank is currently the best bank in Nigeria. ### 5/5 — 💯💯 *2020-09-07, version 4.1.0* The new app is cool, I like it and easy to use. AccessBank is still the best bank for me. Keep the good work going 💯💯💯 ### 5/5 — Love it *2020-08-30, version 4.0* I had to come back to give five star for the new design on the app. I love it ### 5/5 — A *2020-06-23* You guys should put the option to turn off the display of Account balance...we need that...it's very important ### 5/5 — Useless update *2019-02-09* This update is not working, I have been dealing with this for 2months now, i tried downloading the old version but it's not going through, i can't transfer to other banks except my beneficiaries, i can't subscribe my dstv on it anymore, i can't even do mobile topup on this unless updated app, went to the bank and the customer service said i should keep deleting and re-downloading the app which I have done several times but still not working. Please you better do something fast on this because this can make you loose a customer ### 5/5 — Mobile App *2017-08-02, version 2.5* Does exactly what it says. Easy simple and fast. Thank you access bank. Number 1 in Nigeria banking application ### 4/5 — Good App *2019-11-11* Really good and easy to use App. One problem though is that you cannot add former diamond bank numbers to beneficiaries list under access to access. It just gives error. ### 4/5 — Good *2018-04-04* But I still think if there will be a way for improvement it will be better, only gave it 4stars instead of 5 because am sure there are still some improvements to be made for it to be a top notch bank app.. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*