# Access Bank Mobile — user reviews

> 11 indexed App Store user reviews of Access Bank Mobile by Access Bank, rated 4.80/5 from 566 ratings.

- Source: https://appshunter.io/ios/app/access-bank-mobile/id605542158/reviews
- App overview in markdown: https://appshunter.io/ios/app/access-bank-mobile/id605542158.md
- Rating breakdown: 5★ 508 · 4★ 36 · 3★ 7 · 2★ 8 · 1★ 7

## What do users think of Access Bank Mobile?

Overall sentiment: mixed

**Pros**

- 👍 Amazing customer service
- 👍 Personal attention and care
- 👍 Staff are knowledgeable
- 👍 Makes users feel comfortable
- 👍 Easy to use app
- 👍 Complete access on the go
- 👍 Gets the job done

**Cons**

- 👎 Very basic app functionality
- 👎 Limited app features
- 👎 Password and FaceID issues
- 👎 App frequently down or not working
- 👎 Cannot see payroll deposit until Friday

**Commonly reported bugs**

- Consistently has issues with password, FaceID, stored pws
- App is frequently down
- App doesn't work with iOS 14.5

**Most requested features**

- Update app for iOS 14.5 compatibility

## Most critical reviews (10 lowest-rated)

### 1/5 — Very basic

*2025-02-16*

This bank is the worst banking app I have ever used. It is very basic compared to all the other banks apps. You can't really do nothing with this app.

### 1/5 — Terrible … 0 stars if I could

*2022-10-17*

This consistently has issues with my password, FaceID, stored pws.  I used several business apps and this is hands the worst when it comes to usage. After about the 5th time redownloading(and it not working) I end up having to call the company to get my balance anyway. 0 stars!

### 2/5 — Access Bank

*2022-01-20*

Site is frequently down

### 4/5 — Crude yet effective

*2017-06-14*

Gets the job done

### 5/5 — Please update app

*2021-02-10*

Hi great app but it doesn’t work with ios 14.5 please update thanks you’re the best.

### 5/5 — Amazing Bank

*2020-12-15*

Access Bank is the best bank we’ve ever had. The customer service is out of this world. I always feel so appreciated when I visit a branch, you can tell Access puts their customers first.

### 5/5 — Depaits

*2020-11-23*

It is terrible that I cannot see my payroll deposit until Friday at 1200am when all other can see theres on Thursday.
This does not allow any time until the following Monday to get any corrections

### 5/5 — Exceptional

*2020-04-08*

Personal attention & care

### 5/5 — Appreciated

*2019-01-21*

I feel very appreciated when I walk into Access bank. Last week I walked in and they said, “Hello Mr. Diediker, how can we help you today?” For someone that grew up in a small town I appreciate this! They know you by name and they make a person fee so comfortable. The staff at Access are very knowledgeable and have the upmost customer I have seen in a bank. I am proud to be a member of Access!!!

### 5/5 — KH

*2018-08-31*

Super easy to use app!! Love it!!

## Most praised reviews (1 highest-rated)

### 5/5 — Awesome

*2013-08-21*

Great app. Complete access at your fingertips while you are on the go! Thanks ACCESSbank.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*