# Access - by McGraw Hill — user reviews > 36 indexed App Store user reviews of Access by McGraw-Hill, rated 4.30/5 from 132 ratings. - Source: https://appshunter.io/ios/app/access-by-mcgraw-hill/id1628840396/reviews - App overview in markdown: https://appshunter.io/ios/app/access-by-mcgraw-hill/id1628840396.md - Rating breakdown: 5★ 103 · 4★ 3 · 3★ 4 · 2★ 1 · 1★ 21 ## Newest reviews (13 of 36) ### 1/5 — Not opening *2025-03-07* There is a continuous technical issue that cannot open books. **Developer response:** Hi Shar, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and you should now be able to open and access books. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 1/5 — Crashed *2025-03-02* There is a continuous technical issue that cannot open books. **Developer response:** Hi Shar, we’re sorry to hear you are experiencing issues with the app. Please contact us at customersuccess@mheducation.com and we will help resolve the issue. ### 1/5 — Search bar unusable *2025-02-20* App was great until recently. Every time I attempt to use the search bar I receive the following statement: “We are having some technical difficulties. Please try again, or return to your dashboard.” I am unable to use this app and it is consequently very frustrating. If this were corrected, I would give the app 5 stars. **Developer response:** Hi Iwrotethiscausetheyasked, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and the search bar should be working. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 1/5 — Used to love but not able to log in!’ *2025-02-03* I reset my password 3x but still can’t log in. Created a new account and still can’t log in! I need to view my textbooks. Please fix this asap! **Developer response:** Hi pastabow, we are so sorry you are experiencing this issue. We are actively fixing it. For now, please go to the following link and you should be able to reset your password from here: https://access.mhmedical.com/ForgotPassword.aspx ### 1/5 — New update bug *2024-11-16* My app is crashing as soon as I try to highlight contents **Developer response:** Hi NitinDubey, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and the ability to highlight should be working now. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 1/5 — More bugs after update *2024-11-15* Used the app for months and after recent update copying any text crashes the app. **Developer response:** Hi sharkboy14, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and the ability to copy text should be working now. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 1/5 — Not able highlight after update *2024-11-15* Why you want to update app with full of bugs 🙏🏽 **Developer response:** Hi Student from INDIA, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and the ability to highlight should be working now. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 1/5 — Not able to highlight text after update *2024-11-15* Every time app gets crashed when I try to high light the text **Developer response:** Hi Sun_jnmc, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and the ability to highlight should be working now. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 1/5 — Not working *2024-05-15* The app is not working!!!! **Developer response:** Hi Shar, we’re sorry to hear you are experiencing issues with the app. Please contact us at customersuccess@mheducation.com and we will help resolve the issue. ### 1/5 — Books won’t load *2024-03-24* Search is nonfunctioning, no way to brow for a book through category. **Developer response:** Hi Jack_z, thank you very much for your feedback! Your feedback is valuable and helps determine the future of Access. If you are still experiencing issues with search, please contact us at customersuccess@mheducation.com and we would be happy to assist you. ### 1/5 — After update lost all highlight data and also lost keyword search ability *2024-03-04* Tons of glitch in the update **Developer response:** Hi Dr Antony Jason Augustine, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and your highlights and keyword search ability should be restored. Please update your app to the latest version. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 1/5 — App not working *2024-02-29* Unfortunately, app logged me out recently and since then, even when I logged in, my favorites are erased, I can’t search for books, and any book I open shows an error message of item not available. It does not happen when I log in on website **Developer response:** Hi sb1492, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and your favorites should be restored and search should be working. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 1/5 — Broken search function, not syncing collections *2024-02-27* App logged me out, lost all my reading progress, and the search function won't find the book anymore. It is still present on the desktop site. I tried adding to favorites on desktop so I could resume reading on the app, but they won't sync. **Developer response:** Hi Tom Tom Tom Tom &8, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and your favorites should be restored and search should be working. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ## Most critical reviews (10 lowest-rated) ### 1/5 — App won’t even log in *2026-07-06* The app is broken or glitched. It won’t log in and keeps sending me in circles. The only way I can access Access is through my institution. ### 1/5 — Unable to log in *2026-06-30* This app is not usable. It asks for my login, then to click to open the app, then brings me back to the login. It’s an infinite loop and I’m unable to access any material. Also received no response when I emailed them about this issue. ### 1/5 — Unable to log in *2026-06-07* Even with typing password or temporary link, it’s stuck in an infinite loop where I can’t log in. Used to like this for quick reads, now it’s terrible. I can’t even access anything because it won’t let me log in. ### 1/5 — Worthless for books *2026-06-02* Only the chapters of books are available (the appendix and introduction are absent) yet there isn’t an option to search through all chapters at once for a specific word or phrase, so using a book as a study reference is exceedingly difficult and time consuming because I don’t know where to go to look up the things I want to read about. Plus, I can’t access the last section of chapters in any book that has grouped them together, due to a glitch in the app. I’m very unhappy and frustrated with this app, it’s inhibitory to the learning process. ### 1/5 — Sign in problems *2026-05-30* I havent been able to log in for so long, the sign in window is glitched or smn, because right after putting the password, it tells to click on the open button to access the app’s content, but instead it takes you to the same stupid sign in screen again ### 1/5 — Useless? *2026-03-10* I downloaded the app. I put my username and password in. It asked me to open the app and it send me back to the sign in prompt. Over and over again. Useless. **Developer response:** Hi mcc02013, thank you for your feedback. we apologize for the trouble you’ve experienced with accessing the app. This should be fixed now. Please update your app to the latest version and try once more. If you continue experiencing this issue, please reach our Customer Success team at customersuccess@mheducation.com. ### 1/5 — Utterly disappointed *2026-03-07* McGraw Hill is a well known source of high quality educational material and recommended by many universities. I purchased the recommended reading material, an expensive investment when the material is available via the university library. Accessing the online material via the institution is easy and displays well on the laptop. I am utterly disappointed though in the app and the text-to-speech function. I was looking for something similar to Audible and have been disappointed. The app does not allow the material to continue being spoken unless the app is being looked at, meaning the app can’t be used while exercising, during commuting, or simply to sit and listen. The app does not allow the user to pick up where they left off but rather takes the user back to the start of the chapter each time, even if you select a section of the chapter and double click on the section as instructed by the app. Furthermore, the text to speech function mispronounces a wide variety of words making it more a cumbersome resource rather than a valuable learning tool, an issue regardless of the device being used. This issue is made infinitely worse if the user attempts to change the voice. I truely hope McGraw Hill improves on their functionality and usability as it would be a great benefit to many. **Developer response:** Hi Bluejasmine2, thank you for your incredibly helpful feedback. I sincerely apologize for how our text-to-speech currently feels in the app. We are actively working on text-to-speech enhancements in the exact scenarios you have described. Please stay tuned for any new release of our app that may include significant enhancements to our text-to-speech functionality. ### 1/5 — Totally broken *2025-08-20* The search function is unusable. It will say there are results for your search, but will not display them and will instead state “Sorry we didn’t find anything”. Accounts do not sync properly with your online account. Books, collections, and favorites are not added appropriately. Just another broken, useless app pushed onto students that offers no benefit. **Developer response:** Hi Kozi2013, thank you for your feedback, and we apologize for the trouble you’ve experienced with accessing app content. We want to assure you that we’ve validated that the search function is working as expected in the latest version of the app. Please make sure your app is updated to the most recent version, as older versions may not sync properly. Once updated, your login should sync seamlessly between the app and the web, and your books, collections, favorites, and recently viewed items should also appear consistently across both platforms. If you continue to experience issues after updating, we’re happy to assist further—please reach out to us at customersuccess@mheducation.com. ### 1/5 — Crashes and logs me out *2025-07-02* App continues to crash and log me out every time I try to view content with paid subscription. Attempted to fix 3x. Terrible quality and very glitchy/hard to navigate within textbook. Don’t waste data downloading it. **Developer response:** Hi Mary_mouse99, Thank you for bringing this to our attention! We apologize for the trouble accessing app content and any inconvenience it’s caused. Please update your app to the latest version to restore your content. If issues persist, note that full access requires an institutional subscription—your school or organization must subscribe to Access, and you must log in with your institutional email. For help confirming your institution’s subscription and setting up your Access Profile account, please contact our Customer Success team at customersuccess@mheducation.com. Once set up, you’ll have full access at no additional cost. We look forward to getting you up and running again! ### 1/5 — Corporate garbage *2025-05-30* Can’t log in through my institution **Developer response:** Hi Amritsar20135, we’re sorry to hear you are experiencing issues connecting to your institution with the app. Please contact us at customersuccess@mheducation.com and we will help resolve the issue. ## Most praised reviews (9 highest-rated) ### 5/5 — Great *2023-11-14* I use this app in clinical and shared with all of my FNP classmates. The only issue is that MOST of them get an error message and cannot use the app. Can you all please fix this please? **Developer response:** Hi cirjeffrey, thank you very much, we really appreciate the feedback! If your classmates continue to have trouble accessing the app, please have them contact customersuccess@mheducation.com and we will assist them. ### 4/5 — Not able to access content since last week *2026-04-03* App has been good, but sometimes unable to access content since 1 week **Developer response:** Hi Sidbaruah, thank you for your review. We apologize for any gaps you have experienced in accessing content. This should be fixed now. Please update your app to the latest version and try once more. If you continue experiencing this issue, please reach our Customer Success team at customersuccess@mheducation.com. ### 4/5 — Quick developer response *2024-03-06* UPDATE: Developer responded in appropriate time and app is now working again. App is very useful for reading on the go and being able to favorite different books, different chapters, and highlight. I do love that you can also even favorite figures and tables for a quick reference. If you don’t want to be online, it does allow you to download chapters. Overall, would recommend. ——————- Prior review: Unfortunately, app logged me out recently and since then, even when I logged in, my favorites are erased, I can’t search for books, and any book I open shows an error message of item not available. It does not happen when I log in on website **Developer response:** Hi sb1492, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and your favorites should be restored and search should be working. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 3/5 — Not able to access Murtagh collection *2026-02-23* The apple app and web format is completely different. I can’t find Harrison in books or Murtagh collection or the other access like access cardiology in this app **Developer response:** Hi Sks2024, thank you for your feebdack! We apologize about the formatting differences and are working on this. In order to access Harrison’s, your account must be connected to an institution that subscribes to AccessMedicine. Similarly, for Murtagh, please ensure your connected institution subscribes to the Murtagh collection. Lastly, the same institutional subscription requirement would apply for cardiology texts and AccessCardiology. If you have any issues accessing these texts after connecting your account to a subscribing institution, please reach us at customersuccess@mheducation.com. ### 3/5 — Flash cards don’t load *2025-04-29* Its a great app, but the flash cards won’t load the entire set from the discover page through access pharmacy like they do on the website **Developer response:** Hi pharmStu, thank you for your helpful feedback! We don’t have AccessPharmacy flashcards in the app at this time. As a workaround, please use the web version to access them. We're aware of this issue and are working on a long-term fix. We sincerely apologize for the inconvenience. Please update your app to the latest version, and if issues persist, feel free to contact our Customer Success team at customersuccess@mheducation.com — we're happy to help! ### 3/5 — Search doesn’t seem to work. *2024-03-11* Doesn’t seem to want to search anything. Additionally, favoriting from the browser doesn’t carry over to the mobile app. **Developer response:** Hi DeathBlade29, thank you very much for your review! Favoriting from the web should now be carrying over to the app. If you are not seeing your favorites sync, please log out and sign into the app again. If you are still experiencing an issue with search, please reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help. ### 3/5 — Good app but topbar heading gets annoying *2023-09-10* App works, it’s quick and super convenient but when I’m reading and have to scroll backwards, the top bar heading drops down and messes the page layout by a significant margin causing me to loose orientation. Not the end of the world but when I’m skim reading it becomes increasingly frustrating. If there was a toggle option for this, it would be an easy 5/5 for me. **Developer response:** Hi Hsbeisnhsken, Thank you for your review! We are so excited to hear that you are finding the app quick and convenient. Your feedback on the top bar heading is greatly appreciated, and we wanted to let you know we are working on a fix and plan to have it released in a future update. Thank you once again! ### 3/5 — Ipad optimize and browse all books *2023-07-17* At MLA detroit said iPad optimization was coming…can’t wait… Can now browze table of contents of books, still need browse all books by subscribed module Thx! **Developer response:** Hi FIBA fan, thank you very much for your feedback! We are excited to hear you are utilizing some of the latest features. Your feedback is valuable and helps us determine the future of the Access app! ### 2/5 — No accessibility function *2023-09-28* I downloaded the app in hopes that it had a better audio function than on the website (the website doesn’t allow you to save progress or continue from where you want, the one they have makes you press each paragraph cause it doesn’t continue on it’s own). But there’s no robotic audio option for any of the textbooks like they have on the web browser. It should be a pretty easy thing to implement but it’s not there as of yet. A little disappointed as it was also very hard to figure out what my username was since the email never got sent even though I added it to the safe sender list. **Developer response:** Hi nskdbhjsjs, thank you very much, we appreciate your feedback! We are looking into app support for audio functions. If you continue to have trouble receiving emails related to your account, please contact us at customersuccess@mheducation.com and we can assist you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*