# Access CCU Mobile — user reviews

> 12 indexed App Store user reviews of Access CCU Mobile by Access Community Credit Union, rated 4.80/5 from 583 ratings.

- Source: https://appshunter.io/ios/app/access-ccu-mobile/id906417279/reviews
- App overview in markdown: https://appshunter.io/ios/app/access-ccu-mobile/id906417279.md
- Rating breakdown: 5★ 514 · 4★ 37 · 3★ 7 · 2★ 7 · 1★ 18

## What do users think of Access CCU Mobile?

Overall sentiment: negative

**Pros**

- 👍 Exceptional customer service
- 👍 Easy online banking
- 👍 Straightforward and reliable app
- 👍 User-friendly interface
- 👍 Smooth transaction browsing

**Cons**

- 🐛 App constantly crashes
- 🐛 App fails to validate
- 🐛 Code not being sent
- 🐛 App requires frequent updates
- 🐛 App crashes after iOS updates
- 🐛 Cannot log in
- 🐛 App not working on first try

**Commonly reported bugs**

- App crashes on iPhone when initializing (latest version)
- App requires update but no update available in App Store
- App crashes for weeks after iOS firmware updates
- Cannot log in even with correct credentials

**Most requested features**

- Add check deposit via photo
- Enable fingerprint login
- Add deposits using the app

## Most critical reviews (10 lowest-rated)

### 1/5 — Never works

*2026-02-19*

Worst app ever. Never works on the first try. Always says it can’t validate and I need to call the bank.

### 1/5 — Junk!

*2025-09-27*

I hate this app constantly asks to send a code to my phone and lately it hasn't been sending the code at all to the phone I have deleted and added the app many times and still doesn't work!

### 1/5 — Crashes

*2024-02-29*

Latest version crashes on my iPhone when initializing the app. Please fix.

### 1/5 — Doesn’t work

*2023-10-06*

The mobile app keeps telling me I have to update it to use it.  There is no update in the App Store and  it’s telling me the app is ready to be opened.   Having to use online banking to access my account.

### 1/5 — Not enough support with this app

*2023-03-11*

It constantly needs updating to the point where any time I update my iPhone to the latest iOS firmware, the app crashes for weeks after. I’ll open the app and it’ll start to open, give a white screen and crash. I’ve contacted my bank to no prevail. With the limited amount of resources available thru accu on the weekends, the app has to be functioning properly. It makes me debate on banking elsewhere with the lack of support or options. Please try to do better and work to keep your customers needs first. 

Thank you
Kris

### 1/5 — Can't login

*2017-01-07*

Can't login even though I authenticate with my password and security questions. No problem on the website, but makes your app pointless and deleted from my phone.

### 4/5 — Great

*2018-03-12*

I like it it’s great but, can u make it were I can send my checks into my account by taking a picture that would be really nice

### 4/5 — App Features

*2017-09-30*

Simple and to the point. The app is very manageable.  I wish I could use thumbprint to login and it would be neat to add deposits by using the app as well.

### 5/5 — Great Customer Service

*2024-09-09*

Customer Service is exceptional and online banking make for easy banking! Love my bank!

### 5/5 — Works Good

*2020-07-10*

It’s a straight forward and reliable app.

## Most praised reviews (2 highest-rated)

### 5/5 — Non profit

*2014-09-19*

This is a great app. Very user friendly with smooth transitions. Makes being a mobile member super simple.

### 5/5 — A

*2014-09-09*

Great app!  Works really well, and is very smooth when browsing through transactions.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*