# Access Corrections — user reviews > 114 indexed App Store user reviews of Access Corrections by Keefe Group LLC, rated 2.50/5 from 434 ratings. - Source: https://appshunter.io/ios/app/access-corrections/id1208184546/reviews - App overview in markdown: https://appshunter.io/ios/app/access-corrections/id1208184546.md - Rating breakdown: 5★ 105 · 4★ 44 · 3★ 27 · 2★ 42 · 1★ 216 ## What do users think of Access Corrections? Overall sentiment: negative **Pros** - 👍 Convenient app for sending money - 🚀 Easy to use **Cons** - 🐛 Frequent errors and system issues - 💰 Excessive fees - 🔒 Security and privacy concerns - ⏱️ Slow and unresponsive app - 🤬 Poor customer service **Commonly reported bugs** - Transactions not posting to inmate accounts - Repeated login issues - Compatibility problems with certain devices and browsers **Most requested features** - Ability to save payment methods - Direct in-app messaging for inmates - Improved transaction history and audit trail ## Newest reviews (20 of 114) ### 1/5 — Don’t waste your money *2025-11-25, version 3.25.1* This company takes your money and lets you send a couple of messages then all of a sudden they say they don’t service your state and hang up so it’s a waste of money ### 1/5 — App doesn’t work *2025-10-11, version 3.24.0* Nothing on this stupid app works. I wish it gave an option to give 0 stars. ### 1/5 — !!!Stop Exploiting Families with Fees!!! *2025-09-15, version 3.24.0* Actually, I don’t feel this app deserves a star, but I couldn’t submit it without! It is unacceptable that families are being charged extra fees just to send money to their loved ones in prison. Commissary prices are already outrageously inflated, and tacking on additional costs only punishes the families who are trying to provide basic support. Many of us are barely getting by ourselves, yet we’re forced to pay fees on top of inflated commissary prices. This system is exploitative, unfair, and takes advantage of people during some of the hardest times of their lives. Families should not be treated as another source of revenue. This practice needs to end. Supporting incarcerated loved ones should not come with unnecessary financial penalties. ### 1/5 — Hideous and horrible *2025-08-09, version 3.24.0* This app is absolutely horrible. Keep getting error messages for no reason at all wasting my time. Now when I wake up in the morning all of the transactions that didn’t work last night are processing charging me back to back to back to back. Scammers I presume ! ### 1/5 — USELESS APP *2025-07-06, version 3.24.0* This app is a joke. Seems to Always have a “system error” 👎🏽 ### 1/5 — Would give 0 stars if possible. *2025-06-24, version 3.24.0* Completely unusable app, gets stuck in an infinite loop of the same prompt so you can’t even sign in. ### 1/5 — SCAM *2025-06-03, version 3.24.0* This company is scamming people, taking the money and not posting to the inmates account ### 1/5 — No recomiendo esta aplicación *2025-06-03, version 3.24.0* This is a bad service I made a transaction of 100 dollars for a person who needed them and to date they have not credited it and I am calling to solve the problem and no one answers this is really frustrating the truth I do not recommend this app ### 1/5 — Disappointed *2025-05-31, version 3.24.0* This app has major glitches that need to be fixed immediately before I will put my trust in it. ### 1/5 — Got scammed *2025-05-27, version 3.24.0* I have proof that I was just scammed out of 100 . On Monday may 26,2025 I was trying to put 100 on my account through the app. After putting in my card Information and the amount the app froze. They still took the money and didn’t post it to the account . Didn’t send me a receipt or add the transaction to the history of transactions like all my others . I’ve been on 2 different calls waiting to speak to an agent for over forty minutes and still no answer . My bank won’t dispute the charge because it’s saying I approved the transaction . This is the first time it’s happened and it happened after the the app and website was down for a couple days so I’m not sure how I’ll get my money back or add it to the account . I emailed them and hasn’t gotten a response and I’m still waiting on the phone for an agent . ### 1/5 — HORRIBLE!! *2025-05-27, version 3.24.0* I’ve literally tried to deposit money for someone and system has been down for more than a week now & has not been able to get money for necessities or food!! ### 1/5 — Worst system ever *2025-05-27, version 3.24.0* Wish i could leave zero stars. This system has been down for weeks now and i can’t get any funds into my boyfriend’s account to eat. This system is ridiculous and needs to do better. These problems should not continue to be happening and dont even get me started on the customer service number calls dont go through at all 👎🏾. Trash company all around ### 1/5 — Horrible Application *2025-05-26, version 3.24.0* App has been down for almost a week! How is this legal? I’m not able to send any money to my loved ones! Get it together or let a new developer take over. Super unfair to the inmate. ### 1/5 — Please fix this issue *2025-05-25, version 3.24.0* The website is not working for more than 48hours of to date ### 1/5 — Dont care *2025-05-25, version 3.24.0* The people who run this do not care about the customer or incarcerated individual They claim we are criminals when there the biggest ones going with how they run this ### 1/5 — Terrible *2025-05-25, version 3.24.0* This app has been under maintenance for days now and I’ve been unable to order commissary for my son. Ridiculous!!!! ### 1/5 — What a joke. *2025-05-25, version 3.24.0* This system including the app has been down for 5 days leaving inmates across the country with no access to food, toiletries, anything. Fix this, an IT team worth a dollar would have had it fixed already! ### 1/5 — Horrible *2025-05-25, version 3.24.0* This app is terrible; it has been under maintenance for nearly a week, and I still can't send money!!! ### 1/5 — Under maintenance *2025-05-25, version 3.24.0* This site has been under maintenance for 4-5 days. We are unable to order commissary and it’s extremely frustrating. ### 1/5 — The app has been down all week *2025-05-25, version 3.24.0* The app has been down all week without any sort of hint of when or if it will be functional. It would be good to know why, since it holds our financial data. Had it been hacked? I realize it’s an app that charges a usurious rate to transfer money to convicts so we can’t expect much. But you’d think they’d at least care that they aren’t making any money by being down. ## Most critical reviews (10 lowest-rated) ### 1/5 — Freezes and not funtional *2026-05-21, version 3.25.1* App sucks. Freezes when you want to submit payment. worked ok in the beginning now it has no use! ### 1/5 — Terrible UI *2026-05-12, version 3.25.1* I deposit money frequently through this website. Why not allow me to store my credit card info. Also half the time or even more frequently, it rejects the payment. I called my credit card company and it isn’t them. It is the app and its poor functionality. Needs a lot of work to make it better. ### 1/5 — A mess *2026-04-08, version 3.25.1* Before I made an account I was able to see the commissary store and now I cannot and I can’t even send money to my loved ones ### 1/5 — Absolute garbage. You call this technology? *2026-04-01, version 3.25.1* 0 stars should be an option. What a waste of existence this app is and whoever designed it has no business in app development for such a serious cause. Shameful actually. I underfunded “what do you expect, it’s jail”… then don’t even make an app if you don’t have the competence to build a solid for of communication for loved ones SOME of whom have been arrested and are not guilty, etc. what an absolute total fail as developers. With all the technology in the world, this is what you find acceptable to release for use? I hope your student loans or YouTube university are refundable. Maybe try a new career field. Cause this clearly ain’t it. ### 1/5 — Deposits *2026-03-25, version 3.25.1* Obviously, they make you call customer service so they get more charges out of your deposits really sad that the app doesn’t work just so they can charge you more money ### 1/5 — Absolute Garbage App *2026-03-23, version 3.25.1* I wish I could give negative stars. This app is so trash it’s unreal. For a company that is in the business of making money for a service all the inmates want to use you’d think they would be more efficient about getting that money. TLDR: Payments rarely work. ### 1/5 — Thieves *2026-03-10, version 3.25.1* With these insane fees it should be a crime. ### 1/5 — Horrible *2026-02-26, version 3.25.1* When you put in your credit card info and it goes to the verify screen, it gives you 4 to 5 seconds to check your messages for your verification code, then go back to their screen, type in the code, and submit. By this time the 4 seconds are up and it times out and removes all the info you just typed in, causing you to have to start over. Extremely frustrating and a testament to whoever coded this app and obviously did not bother to test it. ### 1/5 — SCAM. They don’t send the money *2026-02-15, version 3.25.1* I paid for money to be sent in and I have a receipt number yet when I called she never got the money and the automated line says they can’t locate the transaction. They do not have a way to speak to a person. Do not get scammed ### 1/5 — Worst Service Ever!! *2026-01-03, version 3.25.1* Only business I know that doesn’t like to make money they flag almost all transactions and deny transactions for no good reason. What a scam of a company. ## Most praised reviews (10 highest-rated) ### 4/5 — login *2019-12-17, version 2.19.0* never had any problems besides how annoying it is having to type out all my card info each time. I wish the card payments were saved and the login so i didn't also have to login in each time ### 4/5 — Overall good app *2018-07-27, version 2.4.0* Works well, never have any issues. I just really would like to see an option to save a payment method in the future. It’s annoying to have to type in all the card information each time. ### 4/5 — Messages would complete that 5 star *2018-02-24, version 2.3.1* I wish I can be able to send a message directly from the app what’s the point of having the app if when trying to send a message it opens up on browser 🤯😥😥 ### 3/5 — ? *2024-10-22, version 3.24.0* Is there something wrong with this app? Can’t get anything to go through just showing error… ### 3/5 — Deposits *2022-06-19, version 2.26.9* Get errors upon deposit then returns money please fix . ### 3/5 — Fix invalid character *2019-08-05, version 2.19.0* It’s ok ,except that you can’t send a message with any punctuality! No periods or comma’s can be sent .It make’s the message more difficult to understand . ### 3/5 — Inmate phone funds option *2019-05-18, version 2.17.0* Why does this app not give you the option for adding funds to phone privileges? ### 2/5 — No good app after all *2025-05-23, version 3.24.0* I’ve been trying to send money to an inmate It worked a couple of times and now I can’t log in Because it says the service isn’t available I called the number that I found online to see if I could do it through them and it didn’t work either!😟what am I supposed to do ? Please I need help !! ### 2/5 — Excessive 50% fee *2024-10-24, version 3.24.0* Isn’t it a little excessive to have a 50% fee? If you want to send someone 50$, you have to pay a fee of $25 on top. Makes it hard to send your loved ones money when you don’t have much ### 2/5 — Do not use app to apply payments *2022-10-26, version 2.26.9* Last 2 weeks I made payments to my sons account. The payment goes thru my credit card as pending but never gets applied. If I use the website on my laptop it works fine but now I’m double billed. Something is wrong with the app. Tried support and the page freezes. May I suggest removing the deposit option until you can fix it? Clearly I’m not the only one with the issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*