# Access CU — user reviews > 174 indexed App Store user reviews of Access CU by Access Credit Union Limited, rated 4.20/5 from 5 ratings. - Source: https://appshunter.io/ios/app/access-cu/id765990951/reviews - App overview in markdown: https://appshunter.io/ios/app/access-cu/id765990951.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 0 ## What do users think of Access CU? Overall sentiment: negative **Pros** - ✅ Basic banking functions work when app is functioning - 🔒 Enhanced security features compared to predecessor apps - 📱 Supports e-transfers and bill payments - 💳 Mobile deposit capability available - 🎯 Simple navigation when accessible - ⚡ Reliable for some users with good internet **Cons** - 🐛 Frequent crashes and freezes - 🔐 Persistent login failures and lockouts - ⏱️ Extremely slow performance and loading - 📵 App won't open or becomes unresponsive - 🔄 Requires constant deletion and reinstallation - 🆙 Update issues and broken update notifications - 📡 Poor performance on cellular data - 😤 Inconsistent Face ID and biometric recognition - 🚫 Regular maintenance downtime - 🔑 Password reset issues after updates - 📍 Unnecessary location permission requests - 🎮 Poor user interface and navigation design - 🚨 False security warnings (jailbreak detection) - ❌ Missing features from predecessor apps - 📧 E-transfer functionality unreliable **Commonly reported bugs** - Login loop - username/password/error repeating indefinitely - App won't open or launch properly - Crashes immediately after update installation - Face ID/biometric authentication fails or blocks access - App hangs during login process - False 'jailbroken device' detection on legitimate devices - Update notification persists despite being current version - App won't update despite notification prompts - Login page doesn't work in Safari (app uses Safari for login) - Password validation errors after updates - Accounts disappear during e-transfer process - Mobile deposit camera freezes - Homepage orientation stuck sideways with non-functional rotation icon - App reports 'No Internet connection' on working networks - Slow performance specifically on 5G networks - Session timeout and random logouts - NextStepUsername download error before app quit - App freezes on loading screen indefinitely **Most requested features** - Fix Face ID and biometric authentication reliability - Implement proper multi-factor authentication (MFA) - Improve app stability and prevent crashes - Streamline update process to avoid deletion/reinstall - Enhance mobile deposit feature usability - Add ability to modify or cancel scheduled transfers - Improve cellular data connectivity - Redesign user interface for better usability - Restore features from previous apps (Sunova, Casera) - Add credit card information access - Implement dark mode option - Reduce unnecessary permission requests ## Newest reviews (19 of 174) ### 1/5 — Bad *2026-06-06, version 19.3.5* Has issues all the time, can’t barely access my accounts, very frustrating ### 1/5 — Unacceptable *2026-06-05, version 19.3.5* App often times has difficulty logging me in regardless of connection, balances simply incorrect, frustrating UI and poor optimization renders app borderline unusable at times ### 1/5 — Mickey Mou_e *2026-05-31, version 19.3.3* I hope they didn’t pay for this App, doesn’t work from outside Canada, locks you out of your account, always says try back later, very unprofessional…time to move on. Can’t depend on this banking system for time sensitive transactions. ### 1/5 — access *2026-05-31, version 19.3.3* Not seen anything this bad! ### 1/5 — Broken Under IOS17 *2026-05-28, version 19.3.3* The app no longer works on my phone with iOS 16. Update requires 17. Useless ### 1/5 — unbelievable *2026-05-24, version 19.3.3* this app was working just fine up until yesterday. it’s outrageous that i have to update my phone for this app to let me access it. what about people that can’t update to the next ios??? ridiculous, one star, fix your app ### 1/5 — No-Access Credit Union strikes again *2026-05-24, version 19.3.5* The number of times I’ve been forced to update apps, reset my password, been locked out of visibility or access to my own accounts is ridiculous! Maybe have the decency to notify through the app that you need up update soon, not just deny access. 1 more month of Access and we will be done! Can’t wait to get away from Access. ### 1/5 — Sick of updates *2026-05-24, version 19.3.3* I can’t access my godammed account. Because I don’t have the latest IOS??? F that!!! So now what? Buy a new phone??? I’m done with this credit union. They are now WORSE than the chartered BANKS. 🤬😡🤬😡🤬 ### 1/5 — Needs work *2026-05-23, version 19.3.5* Fix the bugs!!!! ### 1/5 — Need to fix! *2026-05-04, version 19.3.4* Ever since the latest update I can’t log in to the app!!! ### 1/5 — Horrible *2026-04-27, version 19.3.4* More often than not lately it won’t let me sign in. ### 1/5 — I agree, not very good at all! *2026-04-25, version 19.3.4* Same trouble as others. App won’t open! Not really user friendly. Several steps to do functions. Says I have no internet but I do. Immediately I opened the RBC app. Banking with them is easy. Never a issue. Very simple format. Why not update to that kind of format? Please fix so I can at least log in. UPDATE even on this platform when I push App support button it tells me is it not supported by server. At least it didn’t say I had no internet this time. ### 2/5 — Always having issues *2026-04-25, version 19.3.4* This app is constantly having issues and it’s incredibly frustrating. ### 1/5 — Don’t work iPhone XS Max *2026-04-24, version 19.3.4* Not working all updated iPhone to the newest update access Cu app not working ### 1/5 — App totally useless *2026-04-18, version 19.3.4* This is the worse app ever developed, so frustrating can’t do etransfer, and not user friendly if this app isn’t fixed we will be taking out every cent we have and go to another financial institution ### 3/5 — Fix Face ID *2026-04-11, version 19.3.4* Self explanatory, it’s annoying waiting for it to say not available off every login attempt ### 1/5 — Requesting Location *2026-04-06, version 19.3.4* Frustrating that it asks for location each time I log in. ### 1/5 — Horrible *2026-03-19, version 19.3.3* Completely unusable, it seems like there’s a new bug once a week. To the point where you wonder, why even bother with an app if it’s this bad? Also considering how easy it is to develop an app these days, there is really no excuse. ### 1/5 — Not good *2026-03-11, version 19.3.3* Constant glitching. Worst banking app I’ve ever used. Difficult to use. Frequently breaks down so you can’t access your money ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-07-22, version 19.3.7* Much like the bank itself, this app is garbage. They must think cybersecurity is a joke, still no 2FA in place years after release. Sunova had this down 5+ years ago. The tech team and the people responsible should be ashamed of themselves. ### 1/5 — Moved my mortgage and banking because it’s so bad *2026-07-11, version 19.3.7* The app and website are quite possibly the worst things I’ve ever used. Can never login without receiving errors, have the UI doesn’t populate properly, lacks modern features. I’m not expecting a modern fintech experience but at minimum it should at least work. ### 1/5 — Not good *2026-07-02, version 19.3.7* Terrible app to use. Original app is far better ### 1/5 — The worst *2026-06-30, version 19.3.6* Terrible. Always. ### 1/5 — Garbage *2026-06-28, version 19.3.6* Absolute garbage ### 1/5 — What The Other Reviewer Said! *2026-06-25, version 19.3.6* OH believe it i am truly thinking of switching banks as a direct result of the worst banking app ever made… i was told i don’t have the latest phone, its me its a VPN….it’s this, it’s that, it’s this too… Well that is not true, as now i have the latest of EVERYTHING and have flipped over backwards to accommodate this bank. I also now have no VPN and the same problems exist for me as the other reviewer mentioned so it is the app!!!! The app is so BAD that i am now realising i am being met st the actual brick and mortar bank with PRE ARRANGED GASLIGHTING KEY STATEMENTS!!!! What app could be so terrible that an entire institutional co-op has to do that and you find out here that you are not the only one?!!! What kind of nepotism hell have we stumbled into? i am constantly going to my brick and mortar bank (just like the other reviewer)because of this app and i am constantly being told the issues are on my end, but now there is no excuse as i now know i am not the only one! If this rings true for you, it’s high time to LEAVE! I will collect my co-op shares (i can because i’m disabled), and give access the finger. So should you! My husband was right too, “what bank does this get out of there!” my hubby has to go out of his way too for this awful co-op to drive me there and curses them profusely because of our inconveniences due to this app ….i have never been so angry at the institutional gaslighting of this branch FOR THE APP, that you would be safer to put your money in a snowbank. Whoever is in charge of this institution (tech for the app) is clearly screwing the CEO or it’s nepotism because how can it go so far as to have pre arranged gaslighting statements for the worst banking app ever made?!!! I feel UNSAFE with this app at the best of times…. Thankfully there is nothing to steal on my end. The glitches are endless and they need to be audited. Access is micromanaged to the point that their p**s poor excuse of an app is met with pre arranged key gaslighting sentences at the actual institution!!!! just don’t! it’s not u it’s them! LEAVE!! ### 1/5 — Log in is not working *2026-06-16, version 19.3.5* Since two days I can’t log into my Access CU App. It gets my Face ID and then I’m stuck in a loading screen. It’s so annoying. Why would you provide the service of an app to check your account and do bill payments, when it’s not working? ### 1/5 — Changing banks to get rid of this app!! *2026-06-13, version 19.3.5* The app is always glitching, not user friendly, very hard to navigate. ### 1/5 — Horrible mobile app, bad website management *2026-06-09, version 19.3.5* I am forced to use this credit union because of my parents, but every single time I have to use the app/website for anything I want to blow my brains out. Each time I open the app, it gives me the same notification as well as asking to use my location no matter what I select. The Face ID is completely useless and does not work, forcing me to type in my password. Not only that, but you have to sign in on a website popup rather than natively within the app. Whenever I make a mobile cheque deposit, the app takes hours, sometimes days to process the money even if submitted during business hours. This is a huge problem if you need to pay someone for something. Not only that, but the debit cards are a mess. Half the time tap doesn’t work (I’ve heard many other users attest to this), and I’ve also had my card deactivated multiple times for no reason. Please fix your app and online processing. As soon as I turn 18 I’m leaving this credit union. ### 1/5 — Great app (not at all) *2026-06-07, version 19.3.3* This credit union is such a joke, so many problems. If Monopoly was a bank I’d trust them more ## Most praised reviews (10 highest-rated) ### 5/5 — Works great *2026-03-14, version 19.3.3* I don’t understand the negative reviews….this app works flawlessly. Never an issue for me. ### 5/5 — Works good for me *2025-11-17, version 19.3.0* The app works good for me. I have an account with a Bank too and I prefer the access app over the banks app, but both do the job. ### 5/5 — This App Literally Saved My Life!! *2025-07-30, version 19.2.1* I never thought a financial app could literally be the difference between life and death, but here we are. Before I downloaded this app, my financial situation was a ticking time bomb. Bills were piling up like snow in a blizzard, my savings account was a barren wasteland, and every notification from my bank felt like a death sentence. Then I found this app. It was like a divine intervention. Within moments of opening it, I felt the weight lift from my shoulders—like a burden I didn’t even know I was carrying had been lifted. This app doesn’t just manage your money, it rescues you from the edge of financial ruin. It’s like it reads your soul and guides you with wisdom only a seasoned financial guru could offer… without the scary spreadsheets. One of my favorite features? The budget tracker that keeps me from spiraling into a financial black hole. It doesn’t just show me where my money’s going—it slaps me with the truth and says, “You cannot afford that latte, my friend, or you will be living under a bridge next month.” Tough love, but I needed it. And guess what? It worked. I went from being a financial disaster to being able to breathe again. The real hero? The “Emergency Fund” feature. It was like having an invisible safety net woven beneath me, catching me every time I was about to plunge into the abyss of overdue bills or maxed-out credit cards. I even feel like I could survive a zombie apocalypse now, financially speaking. Okay, maybe not literally, but close enough. If you’re living on the edge, stressed out, and on the brink of a financial breakdown, this app is your lifeline. It’s like having a financial paramedic on standby, ready to save you from the darkest depths of debt. I swear, without this app, I’d still be drowning in a sea of overdraft fees and sleepless nights. It’s no exaggeration to say this app didn’t just help me manage my finances—it helped me survive. Download it now before it’s too late. You won’t regret it. You might even end up calling it your financial savior. ### 5/5 — Functional *2025-07-16, version 19.2.0* Does all of its basic functions well. Have never had any problems, as long as I have the most recent version downloaded. ### 5/5 — No issues *2025-04-14, version 19.2.0* The app works great for me. No issues at all. ### 5/5 — Long time client *2025-01-09, version 19.1.0* I’ve had nothing but great service and they always help a person out as much as possible. Very good credit union! ### 5/5 — Access App *2024-11-17, version 19.0.2* I am not sure why so many people have issues with the app. It is the exact same platform all the credit unions in Manitoba use (SCU and Cambrian etc). Sometimes it’s not the app-it’s the users… ### 5/5 — Love it! *2024-10-11, version 19.0.2* I don’t understand what everyone is complaining about. If you have a good internet connection, if your device and app are up to date, you shouldn’t be experiencing any problems. The Access app offers far more security than the Sunova app ever did. ### 5/5 — Works well *2024-09-20* I don’t use any other banking app but this one now provides the features that I require, including e-transfers, scheduled bill payments, managing payees, and customized alerts. I would also say it is reliable. ### 5/5 — Works great *2024-09-18* Works great and very simple to navigate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*