# Access Services — user reviews > 69 indexed App Store user reviews of Access Services by Access Services, rated 3.19/5 from 156 ratings. - Source: https://appshunter.io/ios/app/access-services/id1111540411/reviews - App overview in markdown: https://appshunter.io/ios/app/access-services/id1111540411.md - Rating breakdown: 5★ 56 · 4★ 10 · 3★ 16 · 2★ 20 · 1★ 43 ## Newest reviews (15 of 69) ### 2/5 — Terrible and unfair rules when it comes to specific times *2026-08-25, version 1.3.58* I’m not sure what happened exactly with this app, but before the drivers used to come at the actual time the app tells me they would, now they will arrive 20 minutes earlier than the time given and while that seems like a good thing, it’s not good when I need that time to literally get dressed and ready for the morning, it also isn’t fair that they will mark you no show AT THE TIME THEY SAID THEY WOULD ARRIVE despite the app telling you the time of their arrival, coming earlier doesn’t mean you start the timer, that’s not fair and I can’t imagine people less fortunate than me have to deal with it because some probably need time to get ready or do the things they need to do before going into the access car. This needs to be FIXED! ### 2/5 — Server not available “null” *2026-08-10, version 1.3.58* i just opened it and i have a ride coming soon. when it opens up now it says “Alert!” “Server not available, (null)” please fix it immediately. ### 3/5 — App problems *2026-05-28, version 1.3.54* When it works it’s great but it’s been months and I can’t get in. I have to reserve online through the internet ### 2/5 — Pick up driver came late *2026-02-27, version 1.3.54* I had such a terrible experience with the pick up time and I set mine up for 3:35pm and the driver came at 4:25pm I had to wait almost an hour, In the morning, my pick up driver came for me on time and I selected 8:55am however in the afternoon the driver that eventually came for me had other people to pickup/drop off, I really feel skeptical about access and I feel like I always have to plan ahead for times ### 2/5 — Has potential *2026-01-23, version 1.3.54* The app is always malfunctioning. No dependable ### 2/5 — What? *2026-01-15, version 1.3.53* It hasnt been working for a while 😭 come back, access! ### 2/5 — Not letting me cancel my ride *2025-12-02, version 1.3.49* when i try to cancel a ride it says the server is not responding, try again. i am trying to cancel a ride and if i don’t cancel it on time i will get a no-show. please fix this now. ### 2/5 — Servers not working *2025-11-14, version 1.3.49* It was useful until about 2 months ago where it says “servers not available” and is still displaying that message every time I’ve tried to use the app. ### 2/5 — Fix fix !!! *2025-10-21, version 1.3.49* NEED TO FIX THE APP DUE TO CRASHING AND CANT CONNECT TO SERVER 😡😡😡 ### 2/5 — Server is always down *2025-10-09, version 1.3.49* Look, it’s not a good app to begin with but at least it could get the job done. But if the server is down for WEEKS at a time… it’s useless. While the app developer should shoulder the blame here, the Access service as a whole is a hot mess of inefficiencies, which im sure doesn’t make the job easier. Please, please, please fix this and make the app reliable. ### 3/5 — Change address issue *2025-08-14, version 1.3.49* Im trying to fix the address to change it but it keeps making do the login in when am all ready sign in fixes this issue and the canel button ### 3/5 — Access app *2025-05-03, version 1.3.49* When the app is up and running, it’s OK for a generalized information on your Access ride. When I say generalized the information provided on time of arrival is not always correct. The app has been down now for over a week and nobody seems to be doing anything to rectify the situation. ### 1/5 — App Is Not Even Working *2025-04-21, version 1.3.49* For that past hour, an error message pops up (instead the app loading and opening) that says "Alert! Server not available, please try again in a few minutes" with a button that says OK to click. ### 1/5 — Terrible *2025-04-04, version 1.3.49* Terrible ### 1/5 — Always can not accept my Id number *2025-02-23, version 1.3.49* I always have problems logging in; it can not accept my ID and can't let me change my password ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad app. *2026-08-11, version 1.3.58* Do not rely on it. It is frozen all the time. I am not happy with that at all! ### 1/5 — This app is TRASH! *2026-07-17, version 1.3.58* I have been using this app for quite some time, and I find it funny that this app works when it wants to. I put in my scheduled pick up time, and this app wouldn’t navigate the driver to where it’s going. And just recently, now the app won’t load or anything. Hence, THIS APP IS 100% TRASH!! Fix this immediately!! ### 1/5 — Server and tracking *2026-05-18, version 1.3.54* Fix server and tracking issue ### 1/5 — App has a server issue *2025-11-27, version 1.3.49* It’s been months and the app still has a server issue, please fix this , app is unusable ### 1/5 — Very laggy *2025-11-12, version 1.3.49* this app is very laggy and crash all the time ### 1/5 — La mayor parte fuera de servicio *2025-08-20, version 1.3.49* No sirve siempre falla ### 1/5 — so buggy and never works *2025-08-19, version 1.3.49* constantly dealing with this app not loading. plus you can’t track the ride in realtime once it has started. ### 1/5 — App has a server issue *2025-05-10, version 1.3.49* It’s been a couple of weeks and the app still has a server issue, please fix this ### 1/5 — Terrible *2025-05-09, version 1.3.49* Terrible. Never works! ### 1/5 — Alert server not available please try again in a few minutes *2025-05-06, version 1.3.49* The app used to be convenient then all of a sudden not able to use the app because the alert it says on the phone says alert server not available. Please try again in a few minutes. It’s been like this for a couple of weeks. Please resolve the issue or problem to get it back and up to working again. ## Most praised reviews (10 highest-rated) ### 5/5 — Iván *2026-08-10, version 1.3.58* Portillo ### 5/5 — This app is great kind of reminds me of Uber and Lyft *2026-06-04, version 1.3.54* I use this app whenever Access comes to get me, but I hate when the drivers come late. Sometimes the first time I heard about this app, my friend was telling me about it and recommended it to me and every time I use this app it reminds me of using the Uber or lyftapp and it’s very similar. I think it’s great that you can know when the drivers come and what vehicle they ride and how many minutes they’ll be there to get you which is really cool. I’m thankful Access made this app. And I’m happy that they did. Honestly, this is really cool. I hope you can update in the future and let us see the driver’s names and their face is like Uber, but I doubt it but either way this is really amazing. I hope you updated real soon. I’m so excited and I’ll be using it again in the future. ### 5/5 — Iván Portillo *2026-03-03, version 1.3.54* Viajes ### 5/5 — App is very helpful *2026-02-09, version 1.3.54* The app does have one minor issue, if you change your location in the website it still doesn’t update the dropoff points but it will still tell you where you’re getting picked up and dropped off. However the app does require you to wait until 15 mins before your pickup time before you can see where the driver is, however if the driver is already there you could get a text or see it is there if you check. Sometimes it can happen twenty minutes or sooner before your pickup. This is a very good app for those who need to locate their vehicle. ### 5/5 — It’s a Great app now *2025-10-15, version 1.3.49* This is a good app, it works well. I can see my scheduled pick up times,takes that worry away of forgetting my scheduled pick up times. Allows me to see where my ride is 15 minutes before my pick up time. ### 5/5 — Highly recommended using with access *2024-05-02, version 1.3.49* It’s very helpful and gives you the exact location where the vehicle is to pick you up and tells you how long it takes. It puts me at ease as someone who has anxiety and I don’t have to call access hotline for ETA most of the time. It does have its hiccups with servers crashing like all apps but it’s worth it. ### 5/5 — Access *2024-03-09, version 1.3.49* I love this app all I ask for you to fix the problem of resetting password hlep you guys need to work on the app because it’s down and that’s what you guys need to work on is the app ### 5/5 — Works as promised *2024-02-20, version 1.3.49* I love the find my ride app. I don't worry about missing my ride, or running late to get to the curb. I can see how long it will be, what kind of vehicle I will ride in( I prefer the sedans) I can also easily rate the ride and the drivers. Most get 5 stars. Great app and it also calls you on your phone or sends a text to alert you if you are not already at the curb that your driver has arrived. ### 5/5 — Access *2024-02-17* I love this app all I ask for you to fix the problem of resetting password hlep ### 5/5 — New update *2023-07-06, version 1.2.62* App is so much easier and don't worry about calling them and deleting the trips I want --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*