# Accolade Care > Virtual primary care and mental health services with online doctors and therapists. (iPhone/iPad app by Accolade, Inc..) - Source: https://appshunter.io/ios/app/accolade-care/id1640306909 (this page in markdown: same URL + `.md`) - Developer: [Accolade, Inc.](https://appshunter.io/developer/637798321) - Category: Medical, Health & Fitness - Price: Free - Rating: 4.90/5 from 2,540 App Store ratings · 45 written reviews indexed - Age rating: 17+ - Requires: iOS 16.0 · 188 MB - Languages: American English - Released: 2022-12-13 - Data updated: 2026-08-31 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/accolade-care/id1640306909/reviews.md ## What is Accolade Care? Virtual medical care and mental health. *Accolade Care is available to members through their employer or health plan. If you have not already registered or activated your account, get started at accoladecare.com **If you have Accolade Advocacy and Navigation services, please use the Accolade app or member.accolade.com web portal to book your virtual care. You will see Accolade Care listed as an option.** ----- SEE TRUSTED ONLINE DOCTORS AND THERAPISTS Get diagnosed and prescribed medications online. Accolade Care is a leading virtual primary care and mental health provider. Our board-certified physicians have trained at the top 50 U.S medical schools and have an average 15 years of experience. You can see our online doctors via phone or computer 365 days a year, including weekends and holidays for medical care, online treatments and prescriptions. Our physicians can treat over 3,500 medical conditions online and are committed to creating a stress-free environment with positive patient outcomes. Our doctors and therapists understand the importance of whole-person healthcare – that your physical and mental health are intertwined. From getting to the root cause of a condition to connecting you to mental health support, we’re here to help you get the care you need to feel good from head to toe. WHAT DOES ACCOLADE CARE COMMONLY TREAT? Accolade Care offers virtual primary care and mental healthcare for non-emergency conditions. Primary care doctors can help with urgent care, chronic conditions, mental health, and preventive care. Our licensed therapists provide single or recurring sessions and can work with a primary care physician if a prescription may be necessary. PRIMARY CARE FOR ONGOING OR CHRONIC CONDITIONS: • Acne • Anxiety • Asthma • Back pain • Depression • Diabetes • Erectile dysfunction • Hair loss • High blood pressure • High cholesterol • Insomnia • Joint pain • Thyroid conditions • And more... URGENT CARE FOR: • Allergies • Bronchitis • Colds • Dental infections • Diarrhea • Ear pain • Flu • Headache/migraines • Nausea • PEP • Pink eye • Pneumonia • Rash • Sinus infection • Strep throat • Tonsillitis • UTIs • Vaginitis • Yeast infections • And more... ONLINE THERAPY • Anxiety • Depression • Sleep disorders • Stress • And more… PREVENTIVE CARE: • Annual check up • Recommend and order blood tests, cancer screenings and immunizations • Alcohol, depression, and tobacco counseling COMMON ONLINE PRESCRIPTIONS OUR DOCTORS WRITE • Antibiotics (Amoxicillin, Penicillin, Augmentin) • Antiviral medications (Acyclovir, Valtrex) • Antidepressants (Prozac, Sertraline, Trazodone, Zoloft) • Antipsychotics (Olanzapine) • Birth Control (Apri, Yaz) • PrEP (Truvada, Descovy) • Diuretics (Bumex, Demadex) • Pain Killers (Naproxen, Voltaren) • High blood pressure medication (Amlodipine, Propranolol, Valsartan) • Diabetes medication (Metformin, Diabeta) • And more... WHAT IS ACCOLADE CARE’S PRESCRIPTION POLICY? Our online doctors can write a refill or initiation prescription on all medications not classified as controlled substances for 90 days. It is important to note that our doctors are highly trained physicians and will defer to their best medical judgement during your appointment HOW DOES A VISIT WITH AN ACCOLADE CARE DOCTOR WORK? Create an account, select your preferred pharmacy, and at your appointment time, video chat with the doctor of your choice via smartphone or webcam. CAN MY CHILDREN SEE AN ACCOLADE CARE DOCTOR? Yes. Accolade Care has friendly and experienced pediatricians on staff. Online therapy is for members 18 years and older. Email: info@accoladecare.com Web: AccoladeCare.com For more information, you can visit our FAQ page at AccoladeCare.com ## Key features - Virtual primary care - Online therapy sessions - Prescription services - Treatment for 3,500+ conditions - Chronic condition management - Urgent care for non-emergencies - Preventive care services ## What do users think of Accolade Care? Overall sentiment: positive **Pros** - 👍 Thorough and knowledgeable doctors - 🚀 Efficient and convenient virtual care - 😊 Relatable and caring doctors - 🤗 Positive user experience **Cons** - 🐛 Buggy and unreliable app - 💰 Billing and insurance issues - 🕰️ Delayed or unresponsive care team **Commonly reported bugs** - Constant login issues and crashes - Inability to view care team messages **Most requested features** - In-app messaging with care team - Improved app stability and performance ## Recent user reviews (10 of 45) All indexed reviews: https://appshunter.io/ios/app/accolade-care/id1640306909/reviews.md ### 5/5 — Convenient and Decent *2026-08-26* I can get my medication. Have my questions answered. Conveniently and quickly from home. I recommend this for the basics, but probably isn’t as good as a long term in person PCP. I don’t really know. ### 2/5 — Technical issues in all *2026-08-01* The doctors themselves are good, but we always have problems with the app, it takes many tries to get in and talk to a doctor, sometimes we have to do a normal phone call rather than the video call in the app because it doesn't work ### 1/5 — Broken *2026-07-09, version 6.90.0* When I try to contact Support I get the message “Could not load your messaging channels at this time Connection required.” ### 5/5 — Exceptional Care from Derek M. *2026-07-03* I usually don’t write reviews but I really had to for this one. I was extremely stressed due to technical difficulties with the app right before an upcoming appointment. But Derek M. stepped in and turned it all around. He was incredibly knowledgeable, efficient, and kind. He made what could have been a stressful situation into a smooth, easy process. If more people were like Derek, the world would be a much better place. Five stars! ### 1/5 — Extremely Disappointed with Accolade / Blueshield integration *2026-06-27* Changed from a PPO to an HMO at the start of 2026. Absolutley did NOT realize it was a “virtual” service. No mention on the forms or web sites about this little detail. This has been, catagorically, the most frustrating health care service ordeal I have ever gone through in my life - and I have been with BlueShield for decades through various companies. Now that I am retired, but not yet ready for medicare (should it survive) and have to go through the abject mess that is “Covered California”, I have a BlueShield account but was assigned Accolade Care as my service provider. But Plushcare shows up on my billing. No, not confusing AT ALL. Don’t get me started on the rediculous multiple stage sign on proceedure. And my messages to the doctors staff are not through BlueShield’s email system, but Accolades’. But the monthy bill comes from BlueShield. And I get to have a different doctor for each visit? Or not? But my primary doctor listed on my profile will not accept my requests for visits because she does not take HMO members. Seriously, What an unmitigated & hellishly confused mess this is. I CAN’T WAIT to ditch this comically labeled “health plan” and go back to a PPO (or Kaiser!) where I can actually talk to a doctor’s staff by calling their office on a phone and seeing a doctor IN PERSON. Because touching yourself while on a zoom call with a doctor 1,800 miles away, and sticking your tongue out to the iPad’s camera…….that’s just second rate service. Have some self respect, don’t do that to yourself. ### 1/5 — This app is very glitchy *2026-06-24, version 6.89.0* Too many things do not function on this app. Constantly have issues with the messages to the health coach. I got stuck being forced to enter vitals in the pre appointment questionnaire. The number button blocked my ability to move forward. There’s more Fix this piece of junk. ### 5/5 — Best Doctor Ever *2026-06-17, version 6.88.0* I have Covered Calif Blueshield. Blueshield offers Accolade for online visits and a primary care doctor. I met a Dr. Purnima Rao and she is fabulous. She is detailed, thorough in her questions and and problem solving, very knowledgeable and caring. She takes time and doesn’t rush you through your appointment. I am very pleased with my experience as you will be too. If you can choose your doctor , may I suggest Dr.Rao , you will be pleasantly pleased. ### 5/5 — Thank you *2026-05-28* Thank you for calming me down service on the phone was very helpful and detailed, explained me how to download and get mi insurance, plus the doctors were really nice! ### 5/5 — Great *2026-05-08, version 6.85.0* Great ### 5/5 — She’s great *2026-04-28* Addressed my problem quickly and prescribed medication for both issues I had going on. ## Frequently asked questions about Accolade Care ### What is Accolade Care? Accolade Care is a virtual healthcare platform offering both primary medical care and mental health services. It connects users with board-certified physicians and licensed therapists for diagnoses, treatment plans, and prescriptions for a wide range of non-emergency conditions. ### What conditions can Accolade Care treat? Accolade Care can treat over 3,500 medical conditions, including chronic issues like diabetes and high blood pressure, urgent care needs like allergies and infections, and mental health concerns such as anxiety and depression. They also offer preventive care services. ### How does Accolade Care work? Users can access Accolade Care through their employer or health plan. The service allows you to see online doctors and therapists via phone or computer for consultations, diagnoses, and prescriptions. You can book virtual care through the app or member portal. ### Is Accolade Care free? Accolade Care is available to members through their employer or health plan. While the app itself may be free to download, the services accessed through it are typically covered by your existing benefits. Specific costs or co-pays would depend on your individual health plan. ### What is the difference between Accolade Care and the Accolade app? Accolade Care specifically refers to the virtual medical and mental health services. If you have Accolade Advocacy and Navigation services, you would use the Accolade app or member portal to book your virtual care, where Accolade Care will be listed as an option. ## Version history (last 5 releases) ### 6.94.0 — 2026-08-28 General improvements and bug fixes. ### 6.93.0 — 2026-08-13 General improvements and bug fixes. ### 6.92.0 — 2026-08-06 General improvements and bug fixes. ### 6.91.0 — 2026-07-16 General improvements and bug fixes. ### 6.90.0 — 2026-07-02 General improvements and bug fixes. ## Apps similar to Accolade Care | App | Rating | Price | Category | | --- | --- | --- | --- | | [Cardio Valve](https://appshunter.io/ios/app/cardio-valve/id516325480) | 4.8 (4) | Free | Medical | | [Hypnosis for Childbirth](https://appshunter.io/ios/app/hypnosis-for-childbirth/id477599840) | 5.0 (1) | $4.99 | Medical | | [ICE Medical Standard](https://appshunter.io/ios/app/ice-medical-standard/id412786820) | 4.3 (1,951) | Free | Medical | | [Dog Symptom Checker](https://appshunter.io/ios/app/dog-symptom-checker/id392537780) | 1.0 (1) | $2.99 | Medical | | [CCL eLab Community](https://appshunter.io/ios/app/ccl-elab-community/id492766180) | — | Free | Medical | | [AcuApp® Acupressure](https://appshunter.io/ios/app/acuapp-acupressure/id510935540) | 3.5 (2) | Free | Medical | ## More apps by Accolade, Inc. - [2nd.MD](https://appshunter.io/ios/app/2ndmd/id638171847) - [PlushCare: Online Doctor](https://appshunter.io/ios/app/plushcare-online-doctor/id955183607) - [Accolade, Inc.](https://appshunter.io/ios/app/accolade-inc/id1203452254) All apps by Accolade, Inc.: https://appshunter.io/developer/637798321 ## Related topics [accolade care](https://appshunter.io/ios/topics/accolade-care) · [accolade](https://appshunter.io/ios/topics/accolade) · [accolade health](https://appshunter.io/ios/topics/accolade-health) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*