# Accolade Care — user reviews > 45 indexed App Store user reviews of Accolade Care by Accolade, Inc., rated 4.90/5 from 2,540 ratings. - Source: https://appshunter.io/ios/app/accolade-care/id1640306909/reviews - App overview in markdown: https://appshunter.io/ios/app/accolade-care/id1640306909.md - Rating breakdown: 5★ 2,414 · 4★ 82 · 3★ 14 · 2★ 5 · 1★ 25 ## What do users think of Accolade Care? Overall sentiment: positive **Pros** - 👍 Thorough and knowledgeable doctors - 🚀 Efficient and convenient virtual care - 😊 Relatable and caring doctors - 🤗 Positive user experience **Cons** - 🐛 Buggy and unreliable app - 💰 Billing and insurance issues - 🕰️ Delayed or unresponsive care team **Commonly reported bugs** - Constant login issues and crashes - Inability to view care team messages **Most requested features** - In-app messaging with care team - Improved app stability and performance ## Newest reviews (10 of 45) ### 2/5 — Technical issues in all *2026-08-01* The doctors themselves are good, but we always have problems with the app, it takes many tries to get in and talk to a doctor, sometimes we have to do a normal phone call rather than the video call in the app because it doesn't work ### 3/5 — Quit every time after trying to log in *2026-04-25, version 6.85.0* Unstable ### 5/5 — Primary Doctor Visit *2025-11-12, version 6.76.0* Such a great in depth discussion with my new doctor. She took the time to understand what I needed and answered my questions with great thought and caring. ### 5/5 — Doctors on Accolade *2025-09-25, version 6.73.0* I just want to say how comfortable I am using this program. I’m not very tech savvy but this program is simple to use. And the doctors are wonderful and attentive. ### 5/5 — Efficient, fast, convenient *2025-07-26* Just had my first virtual health check up and it was great. I was able to schedule it very quickly with my choice of dozens of doctors. The convenience of being able to take this appointment at home on a Saturday morning is a total game changer. Dr. Wagner was very professional and answered all my questions and was able to give me an order for all of my blood labs which was my primary concern for an annual check up. It’s very challenging to find a primary care physician in my community and because of that I have delayed getting an annual check up or blood labs completed for several years. The service allow me to complete everything. I was hoping to complete from the comfort of home. ### 1/5 — Doc dropped the ball *2025-03-22* Doctor did not process the third prescription that I had asked for being that I’m in a lot of pain and in your office right now I wish that would’ve been the one he actually did process the other ones I could’ve fudged on anyway big letdown and considering the cost, it’s kind of like the doctor grab 60 bucks from my pocket Ok ### 4/5 — Great but care team messages aren’t loading *2025-03-06* I’ve seen a couple of the Doctors and I love them. They’re extremely nice and considerate, but I cant view my care team’s messages in app, I have to go to the website so I can see them. If this could be fixed the app would be great and even more accessible. ### 5/5 — Exceptional Service *2025-01-22* Dr. Binns-Gibson has a wonderful way with her patients. She has an exceptional personality, is very thorough and always times her time to talk through what is going on. Highly recommend her! ### 5/5 — Dr. Quang Huynh *2025-01-15* Had the pleasure of being seen by Dr. Huynh today. I would say this being our first time to meet (virtual), he put my mind at ease. He was very accomodating, knowledgeable, relatable, and the way he explained my plan of care makes me feel that he is there to help me in every way. He is also very pleasant and helpful. Looking forward to improving my health. ### 1/5 — Terrible app *2024-12-27, version 6.55.3* Easily one of the most frustrating and stressful apps I’ve ever had to use. Still can’t log in. Still can’t change my password. I have to go to different pages on the web? Why? Terrible. Absolute garbage. ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken *2026-07-09, version 6.90.0* When I try to contact Support I get the message “Could not load your messaging channels at this time Connection required.” ### 1/5 — Extremely Disappointed with Accolade / Blueshield integration *2026-06-27* Changed from a PPO to an HMO at the start of 2026. Absolutley did NOT realize it was a “virtual” service. No mention on the forms or web sites about this little detail. This has been, catagorically, the most frustrating health care service ordeal I have ever gone through in my life - and I have been with BlueShield for decades through various companies. Now that I am retired, but not yet ready for medicare (should it survive) and have to go through the abject mess that is “Covered California”, I have a BlueShield account but was assigned Accolade Care as my service provider. But Plushcare shows up on my billing. No, not confusing AT ALL. Don’t get me started on the rediculous multiple stage sign on proceedure. And my messages to the doctors staff are not through BlueShield’s email system, but Accolades’. But the monthy bill comes from BlueShield. And I get to have a different doctor for each visit? Or not? But my primary doctor listed on my profile will not accept my requests for visits because she does not take HMO members. Seriously, What an unmitigated & hellishly confused mess this is. I CAN’T WAIT to ditch this comically labeled “health plan” and go back to a PPO (or Kaiser!) where I can actually talk to a doctor’s staff by calling their office on a phone and seeing a doctor IN PERSON. Because touching yourself while on a zoom call with a doctor 1,800 miles away, and sticking your tongue out to the iPad’s camera…….that’s just second rate service. Have some self respect, don’t do that to yourself. ### 1/5 — This app is very glitchy *2026-06-24, version 6.89.0* Too many things do not function on this app. Constantly have issues with the messages to the health coach. I got stuck being forced to enter vitals in the pre appointment questionnaire. The number button blocked my ability to move forward. There’s more Fix this piece of junk. ### 1/5 — App crashes *2026-04-27, version 6.85.0* Everytime I try to log in it will open and then immediately crashes and closes me out of the app. I have the latest update and this has been going on for over 2 months ### 1/5 — Blue shield- non stop issues *2026-04-06, version 6.84.0* This app is atrocious, it has non stop issues- you can’t view messages or set up follow ups- it’s a mess. If you call them they just put you in a survey and hang up- truly terrible and useless ### 1/5 — Terrible. *2026-03-15, version 6.83.0* Horrible scam service, do not use. ### 1/5 — Bug ridden app *2025-10-08* This app is a mess. Forces you to login twice each time you open it. Forces you to authenticate twice. Forces you to re-submit a pin every single time you log in. Does not communicate with their website which they force you to use to perform functions that the app lacks for whatever reason. Really poor user experience. ### 1/5 — Can’t Bill Correctly *2025-10-03, version 6.73.0* They have constant issues with billing. They bill the wrong amount and can’t figure out what my insurance is even though it is directly linked from my insurance website. ### 1/5 — Crashes at Login *2025-08-16, version 6.70.0* Every time I try to login to the app, whether via FaceID or username and password, the app crashes. I’m on the most updated version and my iOS is the most current. Very frustrating to see notifications come in, but be unable to see them in the app. ### 1/5 — This company is the worst! THEY DON’T CARE ABOUT YOUR HEALTH *2025-05-21, version 6.62.0* Please do yourself a huge favor and look elsewhere! It’s been over a week and the doctor has NOT signed the chart and hasn’t sent over the blood work and tests he prescribed! My medical issue is URGENT, I AM BLEEDING FROM MY COLON AND THEY DONT CARE!!!!!!!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient and Decent *2026-08-26* I can get my medication. Have my questions answered. Conveniently and quickly from home. I recommend this for the basics, but probably isn’t as good as a long term in person PCP. I don’t really know. ### 5/5 — Exceptional Care from Derek M. *2026-07-03* I usually don’t write reviews but I really had to for this one. I was extremely stressed due to technical difficulties with the app right before an upcoming appointment. But Derek M. stepped in and turned it all around. He was incredibly knowledgeable, efficient, and kind. He made what could have been a stressful situation into a smooth, easy process. If more people were like Derek, the world would be a much better place. Five stars! ### 5/5 — Best Doctor Ever *2026-06-17, version 6.88.0* I have Covered Calif Blueshield. Blueshield offers Accolade for online visits and a primary care doctor. I met a Dr. Purnima Rao and she is fabulous. She is detailed, thorough in her questions and and problem solving, very knowledgeable and caring. She takes time and doesn’t rush you through your appointment. I am very pleased with my experience as you will be too. If you can choose your doctor , may I suggest Dr.Rao , you will be pleasantly pleased. ### 5/5 — Thank you *2026-05-28* Thank you for calming me down service on the phone was very helpful and detailed, explained me how to download and get mi insurance, plus the doctors were really nice! ### 5/5 — Great *2026-05-08, version 6.85.0* Great ### 5/5 — She’s great *2026-04-28* Addressed my problem quickly and prescribed medication for both issues I had going on. ### 5/5 — Helpful & efficient *2026-03-19, version 6.83.0* A huge relief to stay home and not have to go out in public and potentially infect other people ! The best invention ### 5/5 — Excellent PCP visit! *2026-03-02, version 6.82.0* Highly recommend! ### 5/5 — Buggy app, great doctors! *2026-01-04, version 6.79.0* Update: I deleted the app, reinstalled, and it seems to work fine now. This type of thing seems to happen often, and perhaps whenever they update their app. Original review: I literally cannot even log in without this app crashing! I have the latest version as of 12/30/2025 and as soon as I try and sign in, it looks like it does the Face ID thing 2x, then looks like it’s signing in, then CRASHES/QUITS! Every single time! Making me late to my Dr. Apt! The service (when the app works) is great, and all the doctors I’ve had virtual care visits with have been great! ### 5/5 — Great thorough doctor. Better than in person care *2025-11-16* He was very thorough and extremely knowledgeable about medications. He covered all bases and I would rather see him than in person doctor --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*