# Accolade, Inc. — user reviews > 228 indexed App Store user reviews of Accolade, Inc. by Accolade, Inc., rated 4.80/5 from 41,976 ratings. - Source: https://appshunter.io/ios/app/accolade-inc/id1203452254/reviews - App overview in markdown: https://appshunter.io/ios/app/accolade-inc/id1203452254.md - Rating breakdown: 5★ 37,397 · 4★ 3,252 · 3★ 712 · 2★ 153 · 1★ 462 ## What do users think of Accolade, Inc.? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 Helpful service - 💡 Convenient app features - 🙌 Excellent customer service **Cons** - 🐛 Unreliable notifications - 🕰️ Slow response times - 🤖 Scripted/unhelpful responses - 🤯 Frustrating user experience **Commonly reported bugs** - Login/password reset issues - Inability to access PDF documents - Disconnections during telehealth appointments **Most requested features** - Option to call representative directly from app - Improved search and filtering for providers - 24/7 availability of agents ## Newest reviews (18 of 228) ### 2/5 — Functionality *2026-07-18, version 16.2.4* I’m supposed to be on a call right now on the joint call won’t work ### 2/5 — Tedious Sign-in *2026-06-02, version 16.2.3* the app makes you sign in so many times, not just that it’s done every single time to access the app but that it scans my face at least three times, before making me input sign in info anyway, then scanning my face again for seemingly no reason, and THEN after all that still has the gall to suggest i make a pin to make it super more secure EVERY SINGLE TIME! just let me sign in and make my appointments! ### 1/5 — App stays open *2026-05-28, version 16.2.3* This app will stay open in background without permission. Even if you close the app it stays open taking up the top of your screen. I have to keep deleting it because it’s the only want to get it to go away. ### 1/5 — Your insurance’s outsourced customer service *2026-05-26, version 16.2.3* To be clear: Accolade is your insurance company’s outsourced customer service platform. They may hide behind the “care advocate” name, but they really are there to insulate insurance companies from customer complaints, frustrations, and to further gum-up the process of having claims approved and processed in a timely manner. And to be clear: they do a great job at this. The number of hours that I’ve spent trying to re-explain claim issues to each and everything new “advocate,” chasing down reimbursements, and pleading with Accolade to help me receive care under the terms of my plan only to be patronized with some lip service about how they work for us and not the insurance companies. If you’re working with Accolade be prepared to be your own advocate — and set aside a lot of free time for each need you have. ### 1/5 — Worst app ever *2026-05-22, version 16.2.3* Between not being able to talk directly to the insurance company. Not having a direct link to the company that tells your EOB poor user design from multiple logins and multiple prompts for passwords in the same session how many pins can you create before it actually saves one? The wise owl will Never know never know never know. ### 1/5 — Horrific experience *2026-05-14, version 16.2.2* As someone who works in healthcare, I’m trying to understand how much my institution is spending for an app that never seems to work. I was able to have a telehealth visit but the system never works afterwards. So no physician notes, no ability to message the doctor back. AI and vibe coding is going to get people killed. They spent more time making it look nice instead of actually working. ### 1/5 — Worthless *2026-05-07, version 16.1.2* Would give 0 stars if I could. This company is of NO help at all. Just a glorified middle man that gets in the way at every step. ### 1/5 — Navigating *2026-05-06, version 16.1.2* This app is awful with navigation and the “help desk” is no help either. Just trying to set up an appointment and I keep going in circles or the app bugs out.. ### 1/5 — Cumbersome *2026-05-03, version 16.1.2* When I asked about preventative care coverage the app AI replied to say that it couldn’t answer so I’d have to wait until normal business hours. I have also had a terrible time trying to get an answer about what coverage for labs even with a live rep. I get better answers from unaffiliated AI apps. ### 4/5 — Customer service is great! *2026-04-23, version 16.1.2* If I could just rate customer service I would rate them 5. The app is a little wonky sometimes as in it displays error messages. And I had some trouble getting my doctors note from the app and it redirected me back to the app when I got a link sent to my email so there were hoops. ### 4/5 — Great service, bad technology *2026-04-20, version 16.1.1* Love the convenience, and the provider so far. My issues are all password related, I have had to change passwords almost every time I login, it keeps telling me that I put in the wrong password so I have to change it every time. Are you and missed an appointment because of this matter, it would not let me login in time for my appointment. I have tried calling, but I have had no luck. ### 1/5 — Hands down the worst app *2026-04-19, version 16.1.1* Hr people. Please never unleash this nonsense on your employees. They are middle man of middle man. They cannot resolve anything themselves so you end up in an endless loop. They say it integrates with create health for eob sure does not in the app and only on the website 3 pages deep in accolade. You can’t log into create health directly. If you try you are only dented and told to access via accolade webpage. ### 1/5 — Does not work at all *2026-03-31, version 16.1.1* App will not even open. Does not work whatsoever ### 1/5 — Worst app. Buggy, glitchy, hire better developers. *2026-03-27, version 16.1.1* App is terrible. There’s so many bugs. It barely works. It also needs some better product thinking. Needs a whole new team. ### 1/5 — Horrific App for Your Healthcare *2026-03-26, version 16.1.1* The app randomly crashes on login. The doctor’s notes are no where to be found in the app. The app doesn’t match with the information on the website or even the user experience. Test results or doctors recommendations? , you can just forget even searching for it in this app. Its not intuitive to find any information and is painful to use. Benefits information is generic and you may or maybe or not be covered. What does work is booking an appointment. ### 1/5 — App never works *2026-03-23, version 16.1.1* My job uses this app for my insurance and frankly it has been the most tedious and annoying experience imagine able. The app constantly logs me out and then when I sign in I get error messages. I’ve reached out to customer support over 5 times and they never know how to help. Insurance is already frustrating to begin with and this app will make you hate it even more. ### 1/5 — Very bad experience *2026-03-21, version 16.1.1* Very badly written app which does not even allow you to log in. That's literally the most basic functionality that should not break for an app. Does not allow you to reset the password either, calls a 20 character randomly generated password a commonly used password and won't allow reset. Worst experience with login ever. Even websites created in 2000s had a better login system. ### 1/5 — Sucks *2026-03-13, version 16.1.1* This app NEVER f____ing works. ## Most critical reviews (10 lowest-rated) ### 1/5 — Checkin broken *2026-08-20, version 16.2.4* I could not check in for my call with the doctor because the ‘Next’ button did not appear on the health pre-screening web pages. ### 1/5 — Dystopian *2026-08-19, version 16.2.4* If they spent half as many resources into providing service that they do creating the fake five star ads on here actually be a semi decent service. If you’ve seen the movie Brazil, you have an idea of what this is actually like. ### 1/5 — Unusable *2026-08-19, version 16.2.4* Infinite loading glitch everytime ### 1/5 — Bug filled *2026-08-13, version 16.2.4* Can’t login 90% of the time because it claims my password is wrong. The password saved in a password manager that works the other 10% of the time. When I do get in, I get stuck in AI chatbot loops, sent to a different website to get my EOBs and claim info, or they try to sell me virtual primary care BS. Employer claims this is supposed to make our lives easier, it doesn’t. I really wish they would switch back to Quantium. ### 1/5 — Broken *2026-08-04, version 16.2.4* The app is completely broken and unusable atm ### 1/5 — Doesn't work *2026-07-15, version 16.2.4* EOBs don't show. Notifications pane shows blank despite indicating there are notifications. Pressing on settings does nothing. Needs some work ### 1/5 — Worst app ever *2026-06-28, version 16.2.4* Between not being able to talk directly to the insurance company. Not having a direct link to the company that tells your EOB poor user design from multiple logins and multiple prompts for passwords in the same session how many pins can you create before it actually saves one? The wise owl will Never know never know never know. ### 1/5 — Dumb *2026-06-26, version 16.2.4* Worst insurance app ever. It doesn’t offer digital cards, you take a picture of your physical card. To top it off, the default shape of the crop box isn’t even a rectangle - which is the physical card’s shape. I haven’t even explore the rest, pretty sure it’s just as useless. ### 1/5 — Useless clunky app *2026-06-24, version 16.2.4* See title ### 1/5 — Excruciatingly inefficient *2026-05-28, version 16.2.3* I have to say that both the service and the app are incredibly inefficient. My recent experience is illustrative. A simple request required a more than three hour phone call, speaking with five different staff members and waiting on numerous holds. This was followed up by messages in the app requesting information already provided, with exceptional delays, including requiring me to update the software, repeatedly fill out the same unnecessary questionnaire, repeatedly provide personal contact information already there, multiple requests to recreate the backup pin number, and repeated requirements to login again. My time is valuable, and this process is unduly burdensome for anyone, let alone patients fresh out of surgery. It is simply unacceptable. Accolade should be paying me for my time. Do better. And a postscript: the musical sample that plays over and over again while on hold if you call Accolade has to have been selected to intentionally discourage callers from waiting on hold. The volume range and shrill notes are completely inappropriate. ## Most praised reviews (10 highest-rated) ### 5/5 — Adrianna Rocks…BOOM! *2026-08-04, version 16.2.4* Adrianna (ext 2463) was awesome! Very helpful, knowledgeable, & empathetic! ### 5/5 — Service *2026-07-28, version 16.2.4* Juanita was awesome answering my questions and concerns. ### 5/5 — Log In Issues *2026-02-19, version 16.1.0* Once you’re logged in, it’s great. BUT the app never keeps your login PIN on record. So you constantly have to start from the beginning in signing in. ### 5/5 — Well worth 5 stars *2026-02-13, version 16.1.0* The Accolade, Inc app is super helpful for navigating my insurance coverage. You can find every detail in the app and have contact information at your fingertips. Couldn’t be more impressed and satisfied. ### 5/5 — Eve is the Beat *2025-08-15, version 14.4.0* Eve with Accolade is So Helpful n Professional n is a Pleasure to talk with she always makes Me feel heard n always leaves me with a smile 😎on my face .. She Needs a Raise 💰💰💰🤗😘☮️ ### 5/5 — Therapist help *2025-08-14, version 14.4.0* Accolade is excellent. I need a therapist on my insurance plan and in my area. It was hard till accolade came in. They delivered exactly as they promised. They are courteous and punctual. ### 5/5 — Great customer service *2025-07-24, version 14.4.0* Nice, pleasant, knowledgable. Thank you. ### 5/5 — Superior Service! *2025-07-09* Leslie at Accolade is Wonderful! She helped me with every question and offered options and benefits I might not have been aware of. She was patient and went well out of her way to be sure I had everything I needed. The patient, friendly service she provided reminded me of the “old days” prior to the 1980’s when customer and clients were taken care of kindly and respectfully. I have been very impressed with the last 2 times I’ve called Accolade. ### 5/5 — Great customer service *2025-06-05, version 14.3.0* Aaron was so helpful and patient. Thank you! ### 5/5 — Great help over the phone! *2025-05-19, version 14.2.1* What is even better than the app is being able to call and talk with a human. There’s nothing quite like that human connection. Thanks for your help! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*