# AccrueHealth — user reviews > 18 indexed App Store user reviews of AccrueHealth by My Health Toolkit, LLC, rated 4.60/5 from 567 ratings. - Source: https://appshunter.io/ios/app/accruehealth/id1467198630/reviews - App overview in markdown: https://appshunter.io/ios/app/accruehealth/id1467198630.md - Rating breakdown: 5★ 486 · 4★ 24 · 3★ 9 · 2★ 13 · 1★ 35 ## What do users think of AccrueHealth? Overall sentiment: negative **Pros** - 👍 User-friendly system - 👍 Easy to add receipts - 👍 App is improving **Cons** - 🐛 Slow app performance - 🐛 Login takes too long - 🐛 App freezes or closes - 🐛 Limited functionality compared to website - 🐛 Confusing system maintenance notices - 🐛 No easy way to contact support - 🐛 No FAQs or help desk - 🐛 Redirections for support - 🐛 Documentation not processed - 🐛 Repeatedly asked for documentation - 🐛 Customer service issues - 🐛 Inconsistent customer service answers - 🐛 App crashes on loading - 🐛 Cannot activate Face ID - 🐛 Information not up-to-date with website - 🐛 Harassing notification messages - 🐛 Manual acceptance of receipts needed - 🐛 File format issues for uploads - 🐛 No notification for documentation needs **Commonly reported bugs** - App does not update quickly - App freezes while loading information - App closes due to bugs - Submitted documentation never goes through - Calls to customer service are terminated - Unknown error occurred on loading - App continually sends receipt messages after submission **Most requested features** - Performance chart for stocks - Integration with Mint.com - Clearer notifications for documentation needs - Ability to upload specific file types ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a good service *2026-03-31* The app does not update you quick enough. I put in a claim almost a week ago and I still haven’t received a response other than it needs more documentation. I provided that documentation 4 days ago so what’s going on?? ### 1/5 — Poor design, full of errors *2023-09-24* There should be some advantage to an app over a website right? Well this is one of those apps that feels so poorly designed and so basic that it doesn’t need to exist. Functionalities are limited compared to the website and many times the app will become frozen or close due to a bug. It’s confusing why this app feels so half-baked. It really could have so much better functionality and support. No notice of indefinite system maintenance, no easy way to contact support, no FAQs or help desk, just redirections to your insurance for questions or concerns. ### 1/5 — Thief *2022-12-31* You do not have the right to keep my money. Thief ### 1/5 — Horrible customer service *2022-11-15* I’m sorry if you accidentally lock yourself out of your account and need help resetting. I spent 3-1/2 hours trying to contact customer service. My call was continuously terminated. When I finally was able to speak to someone, I tried to make them aware of the phone issue but I was disregarded. I called from 3 different phone numbers, so the problem was obviously on their end, and they don’t care. Very unpleasant experience. ### 1/5 — Terrible *2022-07-01* How do I order a card I never recieved? Not enough selections to choose from that pertain to why I was denied and customer service is awful. Everyone I talk to gives me a different answer. ### 1/5 — Unstable *2022-04-28* Crashes every time on loading. Unknown Error occurred. ### 1/5 — Needs work *2021-10-13* Doesn’t allow you to activate Face ID in the app settings ### 1/5 — As Bad As You Can Get *2020-08-19* It is easy to use but the information is not up to date with the website. I wish BCBS were using another service rather than AccrueHealth. ### 1/5 — Aggregators *2020-03-07* When can we expect your site to integrate with mint.com? **Developer response:** Thank you for your feedback. We will look into this. ### 2/5 — FSA’s are great, Accrue Health is not *2020-04-14* App functions pretty well, easy enough to add receipts, but they continually harass you with messages even after you’ve added receipts saying you still need to do it. You have to call & have someone at the office manually accept the receipts. Even after the girl said our daycare payments from our DCFSA would be considered recurring & not need verification each time they still send the messages wanting the receipts each time. I love having an FSA, just shouldn’t have to jump through so many hoops for something that should be so easy. ## Most praised reviews (8 highest-rated) ### 5/5 — Review *2025-11-15* My company switched to AccrueHealth two years ago and it has been 100% better. I am very happy and have had discussions with coworkers who feel the same way. Easy and so user friendly of a system. ### 5/5 — Clear as day *2025-07-25* So glad there is an app for this now. ### 5/5 — FIX IT!!! *2024-07-29* THIS APP IS HORRIBLE! LOGGING IN TAKES SOOOOO LONG TO BRING UP THE INFO… THE CIRCULAR THING JUST KEEPS SPINNING AND SPINNING … EVENTUALLY YOU GET IN AND THEN WHEN TRYING TO SEE ACTIVITY AND IT NEVER POPULATES … JUST KEEPS SPINNING. I AM DIZZY AND FRUSTRATED… FIX IT!!!! ### 5/5 — App Improvement Needed *2023-09-13* Dear Sir/Madam The app good and is improving; however would you please come up with performance chart on the stock that I invested in. Thanks, Kam ### 5/5 — Submitted over and over again *2023-04-29* I keep responding to receipt/documentation request and it apparently never goes through. I’ve attached pdf and jpg images but I keep getting messages that you need documentation. [mad] ### 3/5 — Horrible investors *2026-01-31* Watch your investment balances. I hadn’t looked in a while but in a market where stocks are booming somehow I have lost the equivalent of all the contributions I have made for the last six months. Not happy. I understand this is about the app but I don’t care ### 2/5 — Mostly great. Some serious notification flaws *2020-02-01* Overall the app is great. However, if they need any more documentation from you, there is no way of you being notified or knowing what it is. You have to go on the website and into the details. That is ridiculous. They should send you an immeasurable notification and it should be clearly viewable on the app and the details of what is needed to be provided. ### 2/5 — Submitting claim documentation using iPhone *2020-01-21* Recently submitted claim for reimbursement. Provided photo of the invoice, EOB, and front/rear of processed check. Received reply text that format has to be jpeg or pdf but the app only allows uploading or taking a photo. I am use a iPhone XR so I have no ideas how to upload the requested file type when the app itself limits my choices to a providing a photo which will not be acceptable. **Developer response:** Thank you very much for your feedback. We are looking into this now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*