# Accurx — user reviews > 68 indexed App Store user reviews of Accurx by Accurx Limited, rated 4.80/5 from 322 ratings. - Source: https://appshunter.io/ios/app/accurx/id604873500/reviews - App overview in markdown: https://appshunter.io/ios/app/accurx/id604873500.md - Rating breakdown: 5★ 289 · 4★ 22 · 3★ 4 · 2★ 2 · 1★ 5 ## What do users think of Accurx? Overall sentiment: negative **Pros** - 👍 Saves time bypassing switchboard - 👍 Useful for finding numbers - 👍 Good for agency/locum shifts - 👍 Helpful in busy shifts - 👍 Reliable software - 👍 Easy access to contacts - 👍 Accurate directory - 👍 Great for healthcare staff - 👍 Useful for medical students - 👍 Saves stress daily **Cons** - 🐛 Constantly asking to confirm role/login - 🐛 Disruptive advertising unwanted features - 🐛 Shameful degradation in functionality - 🐛 No longer useful for hospital doctors - 🐛 Requires NHS email access - 🐛 Secure code never arrives - 🐛 Time-wasting hoops - 🐛 Nightmare of unnecessary logins - 🐛 Repeatedly logs you out - 🐛 Sending permission request emails - 🐛 Annoying sign-out issues - 🐛 Redundant due to poor signal - 🐛 Cumbersome and unintuitive - 🐛 Unnecessary functionality/security - 🐛 More spam and nonsense - 🐛 Bloated and slow - 🐛 Security causes delays - 🐛 Not working suddenly - 🐛 App not working on new iPhone - 🐛 Private codes/numbers removed - 🐛 No longer free to use - 🐛 Can't sign in/register - 🐛 Incorrect numbers dialed - 🐛 Unusable after update - 🐛 Hobbled directory search - 🐛 Broken, won't let log back in - 🐛 Horrible update - 🐛 Call out feature no longer works - 🐛 Formatting gone in FAQs - 🐛 More clicks to sections - 🐛 Terrible since update - 🐛 Not available offline - 🐛 Slow and drains battery - 🐛 Requires internet to log in - 🐛 No reception issues - 🐛 Confirmation emails don't send - 🐛 Update stopped phone calls - 🐛 Search by phone number broken **Commonly reported bugs** - Constantly asking to confirm role/login - Secure code never arrives - Repeatedly logs you out - Keeps signing me out - Text code authentication not received - Accurx keeps logging me out - Doesn't let me download hospital directory - Can't even get into the app - Multiple password resets & MS authentication issues - On a authentication loop - Continuously attempts to verify mobile number - Security causes delays - Not working suddenly - App not working on new iPhone - Can't sign in/register - Dialed number calls wrong number - No verification code sent to email - Keeps losing user ID - Email password prompt does not send - Refuses to allow new entry setup - Can't get access after changing phone - No support received - Update stopped phone calls from within app - Call out feature no longer works - Formatting in FAQs gone - More clicks to each section - Not available offline anymore - Keeps logging me out - Requires internet connection to log back in - Confirmation emails don’t send - Search by phone number broken **Most requested features** - Split into two apps (directory vs. other features) - Create for all hospitals - Optimized for iPhone X - Fix search by phone number - Unify interchangeable titles (SPR & reg/registrar) - Make searching easier ## Newest reviews (12 of 68) ### 3/5 — Retrograde upgrade *2025-10-07, version 10.3.1* Once a convenient and quick phone directory. Now a nightmare of unnecessary logins and 2FA ### 1/5 — On a authentication loop! *2025-07-29, version 10.0.6* Unable to use app as it continuously attempts to verify mobile number. ### 1/5 — Slow *2025-07-16, version 10.0.6* Since this app has been taken over it has become bloated and slow. Most users just want access to their hospital directory and do not need PIN codes and Face ID or any of the other features. Please split this into two apps. ### 1/5 — Needs update *2025-07-10, version 10.0.6* The security causes a lot of delays while in hurry to look for directory ### 1/5 — Not Working *2024-10-07, version 9.4.4* Not working suddenly ### 4/5 — App not working *2024-10-02, version 9.4.4* Really helpful app, but now since using my new iphone the app doesn’t want to work. Tried to reset password. Tried to sign up with new email. Deleted app. Downloaded again. But no success. Really need this app to survive!! Please help! ### 3/5 — Shame it’s changing *2024-03-29* Good, but such a shame the private codes and numbers are being removed, there are so many private numbers that people may not want public and it was really useful storing them here as well as codes. Will need to find another app ### 1/5 — No longer free to use *2024-03-22, version 9.1.0* Team have started charging trust After info was input my members and numbers up to day unless you hospital pays this app is now useless to you. ### 1/5 — Can’t sign in/register *2024-01-24, version 8.18.0* Can’t access my previous login or register a new one. ### 4/5 — Thank you! *2024-01-19* I'm glad to know we have this app that's proven to be highly beneficial for my work. I’d like to acknowledge the hard work and dedication of the people behind such project..Thank you very much. ### 4/5 — A great shame *2023-11-16, version 8.17.1* I see the latest update will require an nhs email. Please remember all the locum & agency workers who will now be prevented from using the app. This app has been far more useful to me on an agency shift, than my substantive role ( where I have access to internal directory’s) ### 4/5 — Ipswich general Hospital query *2023-11-14, version 8.17.1* Whenever you dial given number in Ipswich general hospital it always calls on some weong number. please have a look ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating to use *2025-12-31* The app used to be very simple and quick to use. Very helpful while covering busy nights and needing quick access to specialty contact details. In the past couple of months, it has become more frustrating and laborious to access. Constantly asking me to confirm my role, login, advertising unwanted features like scribe… it is disruptive to use and at this point it may be quicker for me to just go through switch. Disappointing! ### 1/5 — Shameful degradation in functionality *2025-12-23, version 10.6.0* Shameful example of a large company buying out an actually useful application and effectively making it completely useless. Very sad. I miss induction. ### 1/5 — No longer useful for hospital doctors *2025-10-10, version 10.3.2* The old induction app was awesome and I had been using it since my first medical job 9 years ago. Now you can’t access it without using your nhs email - fair enough . You open it and each time it requires a secure code to verify your secure email - fair enough . Except that the secure code never arrives ! The whole point of using this as a doctor is to save time helping you find numbers quickly and avoid waiting ages to speak to switchboard . Freeing up time to actually serve our patients and do our job. Locking us in time wasting hoops to jump through makes this absolutely useless . Have now deleted the app. ### 1/5 — Technically Poor *2025-10-06, version 10.3.1* Repeatedly logs you out. Send bunch of trash emails asking to grant permission to colleagues. Deleted the app and relying on the switchboard. ### 1/5 — Annoying *2025-10-03, version 10.3.1* It keeps signing me out. Then I need to sign in and ‘confirm my identity’. This is by text code authentication. My hospital is a black hole of signal so can’t confirm identity while actually at work making the whole thing f’in redundant ### 1/5 — Cumbersome and unintuitive *2025-10-01* Sadly the very useful, nimble and elegant Induction app got sold to Accurx. They then proceeded to tie it up with un-necessary functionality and security that duplicates not only what hospital intranets do in terms of function also the intractable complexity and unintuitive nature of hospital Intranets that Induction offered such a sweet relief from. Now Induction has gone and we are left with just more spam and nonsense. ### 1/5 — Keeps logging out *2025-09-11, version 10.2.0* I have used induction app for many years never had a single problem. Accurx keeps logging me out & doesn’t even let me download my hospital directory. I have deleted this app now. Waste of time ### 1/5 — 🤬 *2025-08-14* What the help have you done to this app?!?! It was originally called induction, a d it was brilliant. I used it multiple times a day to find extension numbers and bleep numbers ( both for my own trust, and when doing agency shifts around the country. Then there was an update that ruined it and I suddenly had emails from colleagues to allow them access, purely because I was the first in our specialty post upgrade. It was bought out by Accurx, and post this latest update is unusable!! I can’t even get into the app ( despite multiple passwords re-sets & MS authentication, non of which you needed for Induction). Don’t download this app. It’s completely Unusable. I am now deleting it off my phone. ### 1/5 — Defeated the original purpose *2025-08-07* For a decade, the Induction app was the go to for bypassing switchboard and saving time for all healthcare professionals. Accurx has completely ruined that for GPs now by blocking their access to internal hospital numbers with this new update and rebrand. So instead of finding the bleep number for the surgical registrar and calling directly you now have to wait 10 mins to connect to switchboard first. Horrible move from a large company to take over a larger group of users and ruining the original use of the app. ### 1/5 — Suddenly useless *2025-08-03, version 10.1.0* Since changing from switch to Accurx the app is so much worse. The UI is almost unnavigable and overly complex. People just want a simple phone directory like we used to have ## Most praised reviews (10 highest-rated) ### 5/5 — GP *2025-09-26, version 10.3.0* Locum ### 5/5 — Very useful app *2025-02-01, version 9.8.1* Quite useful for NHS staff. ### 5/5 — Hospital phone directory *2023-11-06* This is a really useful app if you work in a big hospital. It has most of the numbers I need and is sadly more reliable than the hospital’s own phone book ### 5/5 — Super helpful *2023-06-30, version 8.16.1* Great app. Can you create for all hospitals ### 5/5 — Better work balance *2023-05-23* Cuts time down when searching for vital information! ### 5/5 — Superb app for NHS staff *2023-03-06* * reliable software * easy access to trust extension numbers and contact numbers * No hassle of waiting on a switch board ### 5/5 — Great resource *2022-11-12, version 8.13.1* Amazing and accurate directory ### 5/5 — Great for health care staff *2022-10-31, version 8.13.1* Brill app. Highly recommended ### 5/5 — Excellent but some numbers outdated *2022-02-17, version 8.7.0* Excellent App but some numbers outdated ### 5/5 — Setareh *2021-11-18, version 8.4.1* Excellent app, so useful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*