# Ace Hardware: Home Improvement — user reviews > 927 indexed App Store user reviews of Ace Hardware by Ace Hardware Corporation, rated 4.80/5 from 398,786 ratings. - Source: https://appshunter.io/ios/app/ace-hardware-home-improvement/id1495294584/reviews - App overview in markdown: https://appshunter.io/ios/app/ace-hardware-home-improvement/id1495294584.md - Rating breakdown: 5★ 349,676 · 4★ 38,786 · 3★ 6,105 · 2★ 1,263 · 1★ 2,956 ## What do users think of Ace Hardware? Overall sentiment: mixed **Pros** - 👍 Helpful and knowledgeable staff - 🏪 Convenient neighborhood store experience - 💰 Competitive pricing compared to big box stores - 🛒 Wide selection of products - 🏆 Excellent customer service **Cons** - 🐛 Buggy and slow app - 🔍 Ineffective search functionality - 🤔 Inconsistent inventory information between app and stores - 💳 Inability to save payment information in app - 🤷‍♀️ Confusing and frustrating app experience **Commonly reported bugs** - Endless login loop issues - App crashes and white screen problems - Incorrect or outdated product information - Rewards program integration problems - Inconsistent app behavior across devices **Most requested features** - Ability to check real-time in-store inventory - Integration with password managers for easy login - Improved search with better filtering and sorting options - Seamless online ordering and in-store pickup experience - Modern, intuitive app design and user interface ## Newest reviews (11 of 927) ### 2/5 — App *2026-08-17, version 4.1.3* I downloaded the app signed up and did not receive the $10 promised ### 4/5 — Store staff *2026-08-14, version 4.1.3* Helpful and know their department. ### 4/5 — Engineering help *2026-08-11, version 4.1.3* A staff member spent at least 20 minutes to assist me to get the correct screw for a project that I was working on. That is customer service. ### 4/5 — Staff *2026-08-10, version 4.1.2* The staff is very friendly and willing to help ### 5/5 — Worker bees *2026-08-07, version 4.1.2* I like shopping at ACE Hardware on E Calumet St The guys that work there are always friendly knowledgeable and very helpful. It’s my neighborhood go to store ### 5/5 — Gina *2026-08-07, version 4.1.2* Gina at Mission Hills ACE is the best ! She is the friendliest and beyond helpful when I went to this store for my first time . I have literally gone back almost everyday and enjoy the store so much . ### 5/5 — Elfstrands Ace Hardware *2026-08-07, version 4.1.2* Love this place great owners and staff! Very helpful. ### 5/5 — Easy to use *2026-08-06, version 4.1.2* Easy to use ### 5/5 — Excellence *2026-08-06, version 4.1.2* The people prove they care about customers by having the knowledge and location of products. ### 5/5 — Rob *2026-08-05, version 4.1.2* Always there to help. Willing to answer questions or find someone who can. Very friendly. I am there almost on a daily basis and the above describes my experience every time. Keep it up. ### 5/5 — Professional staff *2026-08-05, version 4.1.2* The staff is outstanding knowledgeable and professional in every way. I love shopping there. It’s like talking to your best friends. ## Most critical reviews (10 lowest-rated) ### 1/5 — It’s to bad *2026-08-21, version 4.1.3* There should be an iPad version of the app. It’s not that much more to design the app to work on phones and tablets. ### 1/5 — Broken app *2026-08-18, version 4.1.3* I have tried to uninstall and reinstall the app SEVERAL times with no luck. It tells me enter zip code. I do, and then NOTHING happens. No help from customer service. I can’t see ANY of my purchases. This is what it says, “You have no orders on record with us at this time.” I’m done!!! I’ll just go to Lowe’s or Home Depot. You lost my business. ### 1/5 — Inventory off *2026-08-18, version 4.1.3* The inventory reflected in the App does not match what is actually available in the store. ### 1/5 — Poor App Support *2026-08-15, version 4.1.3* This app is trash. Auto filled every entry with random address and phone numbers. Unable to correct this. Deleted because bots are not useful. Live person unavailable. Just forget this piece of garbage and go in to the store like a real adult. ### 1/5 — Won’t forget my home *2026-08-11, version 4.1.3* Keep typing and stuff in a different town that I’m from and it keeps taking me back to my home even though I’m checking out the town I’m in ### 1/5 — Different answers *2026-08-11, version 4.1.2* I searched once for cotton swabs and different options came up. I searched again and BBQ rub came up. ??????? ### 1/5 — Blocked *2026-08-10, version 4.1.2* No access to app or online. Lifelong customer. Fix your o ### 1/5 — Bad app. *2026-08-10, version 4.1.2* The app on iPhone doesn’t cache your password, or doesn’t allow any of my people managers to cache it, so you either have to remember it or you have to reset your pw every time you use the app… Cripes. If that isn’t enough, the app doesn’t properly show my purchase history, which makes the whole web process more frustrating. ### 1/5 — System won’t let me order *2026-08-09, version 4.1.2* The system keeps trying to verify and never verifies ### 1/5 — App does not work *2026-08-01, version 4.1.2* App does not work. App is unable to let you log in or redeem discounts. Multiple calls to Ave Hardware. No solution for broken app. ## Most praised reviews (10 highest-rated) ### 5/5 — Great place that saves time *2026-08-22, version 4.1.3* Ace Hardware is super helpful to everyone,moms and dads and kids projects and those hard to find items, super helpful people ### 5/5 — Helpful folks *2026-08-21, version 4.1.3* I am new in town needed a lot of things and they knew exactly how to help me. Very friendly here. ### 5/5 — Money saver *2026-08-19, version 4.1.3* I’m finally able to save money and keep track of my rewards. ### 5/5 — Ace is the Place *2026-08-17, version 4.1.3* Ace is truly a place to go for any help one needs for fixing a repair. They also have a variety of gifts and clothes too ! ### 5/5 — App *2026-08-17, version 4.1.3* I have multiple apps on my phone but the Ace App has been one of the most useful I have. You have the ability to review and order what you need with updated pricing with discounts however the best features I believe is the easy to use coupons that save additional money. The other apps I use make it difficult to get coupons or discounts but not the Ace App I highly recommend. ### 5/5 — Customer service *2026-08-16, version 4.1.3* The staff was so friendly and very helpful!! ### 5/5 — Pleasant visit *2026-08-12, version 4.1.3* I always enjoy going to my neighborhood ACE someone is always willing to assist me which is always important! ### 5/5 — Superior customer service the minute you walk in! *2026-08-10, version 4.1.2* This ACE franchise is definitely TOP NOTCH. We prefer shopping here. The big box stores don’t come remotely close to the helpfulness of this ACE Store’s employees! You tell them what you need and they’ll walk you throughout the store until all your needs are met. Along with expert advice. ### 5/5 — CUSTOMER SERVICE *2026-08-10, version 4.1.2* Celina Ohio store is the best! The manager there helped us out with a shampooer and she went above and beyond for us!! ### 5/5 — Fort Mill, SC Store *2026-08-07, version 4.1.2* The are awesome! The older gentleman works along side his son in the store. It’s a joy to see them working together. They help you every step of the way. Sometimes, I have to explain how I’m going to use a product so that they can tell me exactly what I need! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*