# ACE Union — user reviews > 20 indexed App Store user reviews of ACE Union by ACE Money Transfer Limited, rated 2.09/5 from 35 ratings. - Source: https://appshunter.io/ios/app/ace-union/id1593032066/reviews - App overview in markdown: https://appshunter.io/ios/app/ace-union/id1593032066.md ## Newest reviews (6 of 20) ### 1/5 — Scum *2023-11-29* Waste of time do not open once you do once you do a transaction or transfer they we’ll freeze your account and they we’ll tell you that there doing security checks and they need time but takes ages more than 7 weeks and there communication is so bad and they don’t tell you the worst thing ever and scam ### 1/5 — This app is a scam! *2023-09-25* They take ur money and block ur account, their customer service is the worst they want u to be blocked **Developer response:** Hi there, we're really sorry you've had this experience with us! Would you be so kind to reach us on Facebook, Twitter or Instagram where we can exchange DMs and look into this further? We'd like to take a look into this for you and offer our assistance to have this solved for you. We'll be waiting for your message! 📩 ### 1/5 — Terrible *2023-03-01* Steer well clear. **Developer response:** Hi there, we're really sorry you've had this experience with us! Would you be so kind to reach us on Facebook, Twitter or Instagram where we can exchange DMs and look into this further? We'd like to take a look into this for you and offer our assistance to have this solved for you. We'll be waiting for your message! 📩 ### 1/5 — Avoid *2023-02-26* First I was waiting to get a card 2 weeks then when I transferred 5K they blocked the account and ignoring me **Developer response:** Hi there, we're really sorry you've had this experience with us! Would you be so kind to reach us on Facebook, Twitter or Instagram where we can exchange DMs and look into this further? We'd like to take a look into this for you and offer our assistance to have this solved for you. We'll be waiting for your message! 📩 ### 1/5 — They steal your money *2023-01-04* This account has stolen my money I’m a single parent I’ve told them I’m struggling like hell I have no funds emergency credit on gas and elec they don’t care they blocked me account over a month ago no reason I sent them everything the requested there’s nothing wrong on my account and they are not replying or resolving anything I need my money stay away! **Developer response:** Hi there, we're really sorry you've had this experience with us! Would you be so kind to reach us on Facebook, Twitter or Instagram where we can exchange DMs and look into this further? We'd like to take a look into this for you and offer our assistance to have this solved for you. We'll be waiting for your message! 📩 ### 1/5 — Rubbish *2022-11-29* Why offer an app with no debit card functionality? If you can’t spend your money, what’s the point. Definitely not recommended. **Developer response:** Hi there, our pre paid debit card can be ordered in app and can be availed for contactless payments, ATM withdrawals, chip & pin and online shopping. For any further assistance please reach out to us on Facebook, Instagram or Twitter and we can look into this further for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — App not fully completed and not functional *2026-01-07* When I want to upload my documents to certify my account the app says I have no internet lol maybe someone just throw this app togeather from scrach and put no effort into creating the app lol ### 1/5 — Bad Banking *2025-12-12* Close this bank app, is not worth at all , just making problems ### 1/5 — Not trust worthy *2025-04-05* They are not reliable. They are taking my money and not unfreezing my account I’m contacting the police ### 1/5 — SCAM PAGE BECAREFUL *2025-01-04* This people are taking money, and block your account waiting for your patient to run out, to make it look like you gave up , then they will draw the money, to they head office, my is there, and all they saying is please be patient, its been 7 months , is that called patience?? I only got paid from Work and Universal Credit, and soon i had big amount like over £1000 then they decided to block the money, when it was small amount like £50 £100 was nothing for them, the account was running fine until I transferred my rent money, they decided to keep it , JUST BECAREFULL WITH THIS ACCOUNT DO NOT OPEN ### 1/5 — Avoid *2024-12-16* They stolen my cash ### 1/5 — Worst bank ever!!! *2024-10-22* Their internal review is just a plain old scam ### 1/5 — Account review *2024-05-25* My account is under review for no reason, I have asked for a bank statement they have refused to issue me bank statements. ### 1/5 — Such a bad bank *2024-05-21* A stupid bank , avoid this bank it takes your money after you’ve used it for a while, they will block you when you have your wages coming in, ### 1/5 — Stolen My Money *2024-05-03* Anybody who is trying to use this institution, this is a warning that they will open an account for you but once you have money come in that account, they will block your account and call it a “review of your account” and you’ll never hear from them again. All this is from personal experience and many others with the same issue. Just check trust pilot if you think I’m lying. I’m having to contact the financial ombudsman to make a case out of this. I’m coming for you guys. ### 1/5 — Thiefs *2024-01-30* Been almost 6 months calling back and forth telling that they reviewing my acc, LIES! How u reviewing an account for almost 6 months? I will go to the police report that! ## Most praised reviews (4 highest-rated) ### 5/5 — Best for cross border payments *2024-07-18* I have been using ace union from past 1 year and recently it got a major update in functionalities and design and it has been great so far. Impressed with cross border payments integration and customer support service. Very well going as wallet experience in uk. ### 5/5 — Mind blowing *2024-03-27* I was recommended this app by a friend and I’ve never been so surprised with an online banking app. The amount of time the developers have spent shows how much they care about their customers. I highly recommend the community to download this app. ### 5/5 — Acount *2023-12-26* Been with ace union for couple of months for now I had no issues with them very happy with the bank ### 5/5 — Really great product *2022-02-23* A big fan of this mobile wallet product! Really easy to use app, with instant transfers. It has made it much easier for me to make transfers to family and friends. Love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*