# Acentra Connect — user reviews > 21 indexed App Store user reviews of Acentra Connect by EAP Consultants, LLC, rated 3.55/5 from 91 ratings. - Source: https://appshunter.io/ios/app/acentra-connect/id1524837965/reviews - App overview in markdown: https://appshunter.io/ios/app/acentra-connect/id1524837965.md - Rating breakdown: 5★ 52 · 4★ 5 · 3★ 2 · 2★ 5 · 1★ 27 ## Newest reviews (2 of 21) ### 1/5 — App opens and freezes *2022-05-03, version 4.8* You'll need counseling if trying to use this app as it opens then freezes up. I've deleted the app and reinstalled to no avail. I'm supposed to fill my employees in about this "great news program" tomorrow's morning and I can't even get it to work. My advice is to only use the website not the app. ### 1/5 — Pages are stuck *2021-12-01, version 4.7* Your “contact us” doesn’t scroll so you can actually get to the location on the page to contact you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Divorce *2026-07-05, version 6.3.1* This app is not user friendly. You can’t even find a number to call to get information. ### 1/5 — Waste of time *2026-03-05, version 6.2.3* App doesn’t work ### 1/5 — Won’t stay open *2026-03-04, version 6.2.3* It opens but crashes right after. Not able to use at the moment ### 1/5 — App doesn’t work *2026-02-28, version 6.2.3* When you scan the QR code brings you to the app which opens then shuts off and brings you back to your Home Screen ### 1/5 — Worthless App *2026-02-24, version 6.1.3* Just downloaded the app and tried to create a new account and it freezes every time. I’d give 0 stars if I could. ### 1/5 — No help *2025-09-03, version 5.18.0* When someone asks about therapy and you keep saying all representatives are busy, and then close the chat, no one is going to get help. I had to enter all my information just to open the chat, that you closed without any assistance at all. That’s a great way to harm someone who is seeking help. Do better. ### 1/5 — The last app I want to use for mental health *2024-11-14, version 5.12* It is impossible to connect to a provider and the last thing I want to do when I’m in a mental health spiral is talk to a chatbot with automated responses. ### 1/5 — Terrible *2023-12-01, version 5.7* I’m glad I only need to find a provider and I’m not in a real crisis! What happened to being able to contact EAP and schedule a therapist! I don’t want to speak to a bot who understands nothing I’m asking or mull through a whole useless website. Just provide the number to call so folks can get scheduled with an EAP covered counselor. That’s it! Or provide an email with the same service..finding a therapist! ### 1/5 — No way to contact health coach. *2023-06-16, version 5.2* Selecting “My Health Coach” from the app menu or the “Get help” chat icon just takes you to a page with your coach’s name, intro, and bio. No way to contact. Also, “Report an app problem” in the menu doesn’t open anything. The app appears to mostly consist of articles and videos containing brief, uncited and questionable health related advice. ### 1/5 — EAP need more than topics on the app *2022-09-08, version 4.11* It would be great that the application would have the same information found on the website. Sadly, that information is missing and the app can not be promoted due to lack information. ## Most praised reviews (9 highest-rated) ### 5/5 — Orientation *2025-10-05* Pretty helpful orientation! ### 5/5 — Test *2024-06-20, version 5.8* Test from Robin Salet ### 5/5 — Company Benefit *2024-03-11, version 5.8* This is a great tool that EA has implemented to help their employees. I’m grateful for all things (there is no big/small)- it’s simply just being grateful. ### 5/5 — First call in ~7 years, was a blessing. *2023-01-18, version 4.16* well my agency used a different ‘subcontractor’ we will say, of ESPYR, prior to 2016. I have not called since well before that. I am incredibly surprised and thankful that the first person I spoke with on the phone was an actual trained counselor. And they’re there to listen immediately. sometimes, some of us, power through, and power through, and power through, and we keep trying, and we keep trying, and we keep trying, to our own detriment, and nothing works. this was at least a step in the right direction. ### 5/5 — Espyr Test *2021-09-02, version 4.4* Test ### 5/5 — Useful content *2020-10-29, version 1.5* My company has signed up some courses on here, so far so good. ### 5/5 — Great app! *2020-10-12, version 1.3* My company’s EAP program uses this app. I like the articles and videos. Easy and simple. ### 2/5 — Great start *2022-12-06, version 4.13* Looking at the new look, I’m really impressed. But when the same articles are replicated under each content section and there isn’t anything on suicide prevention links it’s not very helpful. Add more assessments, short videos, and basic information on health coaching. ### 2/5 — No contact info *2022-02-27, version 4.8* The contact us option does not have any link to chat or a phone number. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*