# ACH HealthCheck — user reviews > 74 indexed App Store user reviews of ACH HealthCheck by Standing Stone, Inc., rated 2.50/5 from 165 ratings. - Source: https://appshunter.io/ios/app/ach-healthcheck/id1320101623/reviews - App overview in markdown: https://appshunter.io/ios/app/ach-healthcheck/id1320101623.md - Rating breakdown: 5★ 40 · 4★ 11 · 3★ 17 · 2★ 16 · 1★ 81 ## Newest reviews (13 of 74) ### 1/5 — What a cluster *2026-07-25, version 4.7.0* App that does not work, and provides no support. That’s what this is. Sounds great when the marketing people spin it, but real world experience shows it just does not work. ### 1/5 — App doesn’t work anymore *2026-07-24* I opened the app to record my results this morning like I do every Friday and it’s only giving me the option to pay my bill, only I don’t owe a balance. I uninstalled the app and tried to re-install but it says the app is still installed somewhere. I went into my settings to find the app and it’s nowhere listed. I can’t find the app to uninstall and I can’t record my results. This isn’t some shopping app, this is a health app. This is kind of serious. ### 1/5 — Acelis is useless *2026-05-22, version 4.6.0* I recommend doing something different that getting involved with Acelis. They are impossible to communicate with and send random bills now and again with no explanation, I’m not sure if any people actually work there. Customer service is totally nonexistent. ### 2/5 — User interface is ver difficult *2026-03-04, version 4.4.0* Please update the user interface to make the print larger and better contrast for those with low vision. It is very difficult to use and see. The apple accessibility does not help make this app better. ### 1/5 — It’s unfortunately the only option *2025-11-15* The app does not let me know if I have a supply order in progress until it is literally en route. This can sometimes take two weeks to go through. It does not tell me when I am eligible to request more supplies. The app also documents how many test strips you use, but doesn’t have an option for if you are out of supplies and did a venipuncture at an external site. If the app knows how many strips I used, why can’t it autoship? And at the beginning of the year it takes even longer for them to process my supply order “because of insurance reasons”. If that happens every year then why can’t they anticipate that? It is also incredibly hard to talk to a human from Acelis. I’m very unhappy with Acelis and their app, but currently have no other option for INR monitoring. Take Eliquis if you can. 🙃 **Developer response:** Hi, we are always looking to improve the experience for our users and appreciate the feedback. Thank you for taking the time to point out specific things with which you take issue. It helps us make the products easier and more reliable to use. ### 2/5 — Functional but horribly UI *2025-10-15* The app gets 2 stars because it is indeed ‘functional’. The UI however for the data entry part for testing is very poor. Nothing is consistent, each click is a scavenger hunt, for what should be a straight forward process. This app is likely used by people that might have cognitive / physical impairments further highlighting the poor UI / UX. Please fix this. Made each click for a normal test be roughly in the same place. Don’t require the user to scroll off screen to complete the test. This is basic stuff… do better. **Developer response:** Thank you for providing this feedback. We are always working to provide a better patient experience and we appreciate the specific information that you have provided. ### 1/5 — App never works *2025-10-10, version 4.2.0* The app never works. Can’t log in, app gets stuck and you can’t do anything. It’s awful. ### 1/5 — Angry *2025-09-12, version 4.2.0* I am very confused. I am a new user but I can’t log in. Its interface fails to jump out. I want to know whom I can contact 😅 ### 1/5 — Will not connect - service not available *2025-08-04, version 4.0.4* You would think this problem would have been fixed months ago. You get these auto annoying phone calls wanting you reading. ### 1/5 — Horrible *2025-07-30, version 4.0.4* This is terrible, more difficult to use, clunky ### 2/5 — Reporting *2025-05-20, version 3.37.3* Very unhappy that the app no longer allows me to report my results 24/7. Limiting reporting between the hours of eight and five is inconvenient for those of us who test outside of your normal work hours. ### 1/5 — ACH HealthCheck *2025-02-28, version 3.37.1* After installing the app and using it, it fails to connect the next time. The app must be deleted and reinstalled again after every use. Made repeated complaints to Acelis. They refuse to acknowledge there is a problem ### 3/5 — App does not fully work *2025-02-17* The app works fine for entering INR results and ordering VAD supplies. Have had nothing but problems with the company trying to get INR supplies since insurance changed first of year. But yet they still mail VAD supplies, so obviously insurance is active in system. Also disappointed that neither the app or the website provide order status history, so have to call in to the phone center nightmare to get the runaround for answers. And it would be great to be able to submit concerns via email on the app or the website so we could have a paper trail when there's issues. So surprised these things aren't in place with today's technology. **Developer response:** Thank you so much for this valuable feedback. Acelis is working on providing order status and history and hope to be able to offer shortly. I will pass along your request to have a communication option within the app or website for a future development. ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid *2026-08-11, version 4.7.0* A lot of companies rushed to get apps on the market that we’re not well made including Acelis. They have a functional website. Use the website instead. Achhealthcheck.com. Don’t clutter up your phone with this app. ### 1/5 — Not working! *2026-08-06, version 4.7.0* App is non functional now can’t record test results and my test chart is missing nothing works! ### 1/5 — Functional but horribly UI *2026-08-05, version 4.7.0* The app gets 2 stars because it is indeed ‘functional’. The UI however for the data entry part for testing is very poor. Nothing is consistent, each click is a scavenger hunt, for what should be a straight forward process. This app is likely used by people that might have cognitive / physical impairments further highlighting the poor UI / UX. Please fix this. Made each click for a normal test be roughly in the same place. Don’t require the user to scroll off screen to complete the test. This is basic stuff… do better. ### 1/5 — App won’t do anything *2026-08-05, version 4.7.0* App was fine for years. Now it just doesn’t work anymore ### 1/5 — App is not even working *2026-08-04, version 4.7.0* It only ever worked the first time, after that it takes me to what says “you have no test due today but my dad is supposed to be tested weekly… it wont even let me get to contact someone ### 1/5 — Issues *2026-08-03, version 4.7.0* I can’t report test results anymore. The bottom says “an unhandled error has occurred reload” but it never reloads and never works. This is a recent issue because I use to be able to report testing results. ### 1/5 — App is defective! *2026-07-29, version 4.7.0* This app no longer works ### 1/5 — Terrible *2026-07-27, version 4.7.0* Does not record tests. Says no test since March and I have been testing every week and it is now July 25, 2026. Then the letters arrive requiring a phone call taking time and today cannot even make web site go to report test. ### 1/5 — Why did app just stop working *2026-07-26* I am late testing and it doesn’t even have the option for me to test. Any other time it doesn’t matter when I test, why change now, I have been using this app for years with few problems but this is far worse than any other. We should always be able to test or enter results!! ### 1/5 — Not working *2026-07-25, version 4.7.0* Won’t open to let me in report my results or order supplies . Like it is been wiped clean of history ## Most praised reviews (10 highest-rated) ### 5/5 — Broken app works now *2026-07-28* Thanks. You wanted me to sign out and then sign back. It gets stuck when you do that. Delete the app. Reinstall it. Then sign back in. Everything comes back. Tell everyone that one. It works. ### 5/5 — So pleased now *2025-07-25* After I provided feedback the app has been changed. Takes me very little time to submit results. No more scrolling. Thanks for listening **Developer response:** Thank you for providing this feedback. We are always working to provide a better patient experience and we appreciate specific information that you feel would make this app easier to navigate. ### 5/5 — Healthcheck App *2024-05-23* The app works fine, I just have to go through the screens. I got a mailing to update it on my iphone, followed the instructions, and there was nowhere “update”’ just “open”. **Developer response:** Thank you for that feedback, this information will be provided to our development team. This scenario exists when automatic updates are enabled on a device - the app has been updated for you, and you are instructed to "open" to the updated version. ### 5/5 — Easy and Convenient *2023-08-04* I love this app. The app is easy and convenient for reporting and reordering. It is very user friendly. I prefer the use of the app rather than calling and speaking with an agent. **Developer response:** Thank you very much for this positive feedback - much appreciated. ### 4/5 — Need to delete app and reinstall *2026-08-03* This app has worked really well for the last year. It recently stopped working right after the last update. Needed to delete the app from phone and reinstall. Works again. ### 4/5 — Icon *2023-04-10, version 3.18.2* I have lost the icon. How do I get it back? ### 3/5 — Update *2026-07-30, version 4.7.0* The app has worked great for me until the last update. Now I can’t get into my account,it just keeps thinking. And it says last time I checked in was 2025. I just sent a result about a month ago ### 3/5 — Ongoing problems with Payment through the App! *2026-07-26* The app is basic but has worked fine thus far for reporting my results, and I haven’t experienced the login issues that others have reported. However, for at least six months now, I’ve been unable to make a payment through the app (on iPhone 16). It displays my balance, but clicking to pay does absolutely nothing - just continues to display the Home Screen; doesn’t appear to even attempt to open the payment screen. Had used it for years prior, with no problem…now, just ‘dead screen’ in that area. All other menu options work as expected! I’ve worked through it with two levels of Support on two occasions now (a LOT of time spent!) testing in both phone and PC. Also have worked with Apple Support, who eventually exhausted all possibilities from their end and sent me back to the site/app developer. Both times, I’ve eventually had to process payment via telephone, but Acelis Support has assured me that the app is now fixed for me and that next time I have a balance, the payment screen will pop up as it should. Nope. Here I am again, with the problem not fixed at all…and another long telephone hold awaiting me just to pay a small bill. And then likely more lengthy and unproductive calls with various Support levels, uninstalling and reinstalling the app, checking the same settings, and yet again working past their initial assumptions that it is all user error or phone settings. Not being able to store payment info in this app was already a nuisance - and I see I am not alone in experiencing frustrating issues with the app! Please allocate some resources to debugging and improving this app, and soon. ### 3/5 — Unable to log in 4.7.0 update *2026-06-22* I am unable to log in to report my Ptinr since the newest 4.7.0 update. I’m getting an error message thats says “unable to log in. An error has occurred while processing this request. Please try again.” I’ve tried several times with my log in and ID/PIN. Nothing works. Up until this point, app has been great. ### 3/5 — Problems paying an Acelis bill *2025-06-08* The app says you can pay a bill through it. But it does not access iphone wallet infor and when I input info by hand, it still does not work. Same is true using a desktop. **Developer response:** We apologize for the inconvenience, please contact our Testing Services Dept at 877-262-4669 to provide additional details so that we are able to troubleshoot the issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*