# AcneTrack – Your Acne Journey — user reviews > 42 indexed App Store user reviews of AcneTrack by Bsr Labs, rated 4.70/5 from 906 ratings. - Source: https://appshunter.io/ios/app/acnetrack-your-acne-journey/id6743371480/reviews - App overview in markdown: https://appshunter.io/ios/app/acnetrack-your-acne-journey/id6743371480.md - Rating breakdown: 5★ 750 · 4★ 80 · 3★ 33 · 2★ 12 · 1★ 31 ## What do users think of AcneTrack? Overall sentiment: negative **Pros** - 👍 Life-changing clarity - 👍 Helpful daily routines - 👍 Insightful analysis **Cons** - 💰 Paywall for full app access - 🤔 Questionable accuracy of insights - 🤷‍♀️ Lack of progress tracking **Commonly reported bugs** - Inaccurate diagnosis of acne causes - Lack of spell-checking **Most requested features** - Free trial option - Progress tracking and journaling - Better personalization based on user input ## Newest reviews (15 of 42) ### 2/5 — Good functions but even premium version is limited and has issues *2026-06-19* The scan worked well and the suggestions are nice. Hoewever even in premium version you can only scan 10 foods & 10 products per week. Also you cannot change the end date of your period if you missed to put it on that exact date. The food suggestions are not adjustable to vegan or vegetarian diet. ### 2/5 — Eigentlich gute App aber Fehlerhaft *2026-05-12* An sich gut gedachte App und ich dachte ich kann meinen Hautfortschritt fotographisch gut fest halten, nur kann ich die im Verlauf hochgeladenen oder erstellten Bilder gar nicht mehr sehen. Ich sehe also den Fortschritt zwischen 1. Tag und Tag X überhaupt nicht. Etwas enttäuschend ### 2/5 — . *2026-05-03, version 1.3.1* ok oui il aide un peu mais il est troooop long en plus sa ma forcer a payer sinon sa me dis aucun info ### 1/5 — Horrible app *2026-03-01, version 1.2.5* The app is a scam everything on it is an, definitely don’t recommend the other reviews are fake, to do anything it literally makes you pay for anything and everything, even on the description pictures you can see it’s a I, please don’t get, waste of time! ### 1/5 — Nah *2026-02-27, version 1.2.5* I need to pay but I’m not ### 1/5 — You will get scammed *2026-02-23* First of all it worked Great But then suddenly it stops working and I wanted to delete and install the App But suddenly it wants 30 euros again pls dont buy this or you will get scammed. I learned from my mistakes and I recommend you dont buy it **Developer response:** Hello Sela, We are truly sorry for this experience. This is not supposed to happen, and we sincerely apologize for the frustration caused. If you already purchased access, you can restore it at any time by tapping the “Restore Purchase” button on the paywall page of the app. This will give you full access again without paying. Please feel free to contact us at contact@acne-track.com if you need any assistance. Our support team is here to help. We will make sure this gets resolved quickly. Thank you for your patience, and again, we sincerely apologize for the inconvenience. ### 1/5 — This doesn’t help *2026-02-22, version 1.2.4* . ### 4/5 — Eh not what I thought. Paid too much *2026-02-04, version 1.2.2* I’d prefer for it to have a way for me to customize my treatment so I can track my progress. ### 1/5 — I don’t have money for ts *2026-01-12, version 1.2.2* Why do I have to pay to see results?? I feel like the app cares more about making money then actually making there users happy. WHY ### 1/5 — fake asf *2026-01-06, version 1.2.2* you have to pay otherwise you won’t get help ### 1/5 — after lots of doing there is nothing for free users *2025-11-22, version 1.1.15* they asked a lot of things.. after doing all of these, you will see almost nothing is available for free users. ### 1/5 — wack app *2025-11-14, version 1.1.15* it keeps trying to make me pay and i already deleted the app ### 1/5 — Don’t waste your money *2025-10-15, version 1.1.14* The app didn’t ask what my current routine is. Just said I needed to spend $ to see my results. The main cause of my acne is now “Hormon” apparently because they don’t spell check. Idk how this has positive reviews. Maybe I’m not using it right. ### 1/5 — SCAM SCAM SCAM *2025-10-10* Do not get this app. It makes you spend $ before even seeing the app. The app itself literally has nothing useful. No place to journal progress. told me my acne was caused by the gym and I never inputted any information about working out **Developer response:** Hi, thank you for your feedback. We're sorry for the confusion. Our AI sometimes associates acne patterns with sweat or friction — which can look similar to what’s known as “gym acne.” This may have led to a misinterpretation in your result, especially if the photo lighting or framing wasn’t ideal. We’re adding an explanation next to each acne cause very soon, so you’ll be able to read a clear explanation of why each result was suggested. This update will be available to all users, including existing ones. Errors are extremely rare (less than 0.05% of over 40,000 scans) and are usually corrected automatically on your next acne update. Our App Store rating reflects the positive experience of most users, and we’re committed to keeping it that way while improving accuracy every week 🙌 ### 1/5 — Do not recommend if your broke *2025-09-01, version 1.1.12* Trash, how you might be saying? Let me explain, So I searched up “Acne” cause I have bad acne so I saw this app, I saw one good review and one bad review so I got it anyways, but little did I know I should’ve trusted the bad review, anyways I got the app, Took a survey kinda I scanned my face thinking this would work. AND IT COSTED MONEY!!! Thanks to that bad comment because I wouldn’t have known if I didn’t read that! ## Most critical reviews (10 lowest-rated) ### 1/5 — pay gate *2026-06-22* terrible pay gay sickening ### 1/5 — Bilal *2026-05-25, version 1.3.1* Absolutely a trash charging me £9.99 every month. And no option for cancellation of that. ### 1/5 — Sans intérêt *2026-04-27* C’est avec un avis plutôt positif que j’ai installé l’application. Puis j’ai découvert (car précisé nul part) que c’était 4,99€ par semaine pour un « guide » de soins selon IA. J’ai une légère acné, et quelques points noires, pas de cicatrice, ou quoi que ce soit. Or l’application (d’après des photos) indique directement que je fais partie d’une minorité et que c’est très grave, si je ne réagis pas immédiatement, autant dire que c’est légèrement exagéré. Puis avant même d’avoir plus d’informations on vous demande de payer. Demandez à une autre ia gratuite la même consigne et elle vous le fera sans problème. ### 1/5 — Not good! *2026-04-16, version 1.2.9* I did a whole 10-20 minute intro (including photo analysis) just to get hit with a £29.99 price tag i paid it but but honestly don’t download all on this app is fake. ### 1/5 — N’importe quoi *2026-04-14* Je voulais juste des infos pour quelques petits boutons d’acné, et au final on me fait croire que ma peau est fichue. On m’annonce direct des trucs alarmants pour me faire peur et me pousser à payer un traitement. C’est abusé et pas honnête. J’aurais aimé qu’on soit clair dès le début au lieu de faire perdre du temps et de mettre la pression. Ridicule **Developer response:** Bonjour, merci pour votre retour. Si notre application vous a fait cette recommandation, c’est probablement lié à l’analyse détectée à partir de votre photo. Dans le cas contraire, il est possible que la prise de photo (lumière, angle, qualité) ait influencé le résultat. Comme toute technologie, des erreurs peuvent arriver, et nous en sommes désolés. Nous vous invitons à contacter notre support à contact@acne-track.com afin de revoir cela ensemble et vous donner un retour plus précis. ### 1/5 — hate the cost *2026-04-13, version 1.2.9* im only 13 qhydo i need to pay just to get rid of my acne ### 1/5 — Schlechte App. *2026-04-07* Schlechte App nach allen Eintragungen wurde Geld für die App verlang. ### 1/5 — Sucks *2026-03-18, version 1.2.7* So I have kinda bad acne and I heard about this app so I got it and I did the face scan thing and it added spots to n my face and I wet to my camera and those spots weren’t there also you have to pay for everything ### 1/5 — TOTAL SCHLECHT *2026-03-18* Ich habe beim öffnen der App alles eingetragen was ich gefragt wurde. Am Ende der Befragung könnte ich mir keine einzige Statistik oder Funktion angucken, ohne die Premium App zu kaufen?! NICHTS **Developer response:** Danke für dein Feedback. Nur zur Klarstellung: Die App bietet eine erweiterte Analyse und personalisierte Funktionen, die auf aufwendiger Technologie basieren - deshalb sind einige Inhalte Teil der Premium-Version. Unser Ziel ist es, möglichst präzise und hilfreiche Einblicke zu liefern, was ohne diese Systeme nicht möglich wäre. Wir arbeiten kontinuierlich daran, die Erfahrung zu verbessern. Wenn etwas nicht wie erwartet funktioniert hat, schreib uns gerne an contact@acne-track.com - wir schauen uns das im Detail an. ### 1/5 — money greedy *2026-03-05* The app could be good in principle, but there are many reasons why it seems shady. There are countless TikTok accounts linked to this app where all the users are AI, just like the people shown in the app itself. Furthermore, they want $10-$30 for this app, and there isn't even a way to use it for free, except that you wouldn't have access to everything. So, in conclusion, it's a useless app; you don't need it, you'll just get ripped off. **Developer response:** Hi, we're sincerely sorry for this experience. AcneTrack is definitely not a scam, 100,000+ users trust it. We understand the frustration with a paywall, but our annual plan is less than €0.08/day to cover the AI, analysis and recommendations we provide. We'd love to make things right, reach out at contact@acne-track.com for any help regarding the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-06-20, version 1.3.2* This app is amazing ### 5/5 — hervorragende app *2026-04-13* ich hatte jahrelang richtig schlimme akne und dachte ehrlich da hilft nix mehr. die app hat mich mehrere monate begleitet, ich konnte meine fortschritte tracken und hab mega gute tipps bekommen, vor allem zu skincare usw. alles an einem ort, super praktisch. hätte nie gedacht dass sowas mir hilft, vor allem auf so natürliche weise. kann ich echt nur empfehlen ### 5/5 — Tellement content *2026-04-06* Top app pour mon suivi d’acné qui me complexe beaucoup. Merci pour cette app 🙏 ### 5/5 — Very good *2026-02-21, version 1.2.4* 10/10 ### 5/5 — Best app ever *2025-10-03, version 1.1.12* Ok you’ll have to pay a few $. But the app is simply amazing for everyone who’s struggling with acne! I spent so much on skincare products, this is just amazing and worth so much more than products. Just test it you’ll see ### 5/5 — Hi *2025-08-28, version 1.1.11* this is good I enjoyed it ### 5/5 — Avis *2025-08-15* Franchement l’application est vraiment super bien faite sa aide vraiment les gens donc merci ### 5/5 — TOP 👍 *2025-08-06* Je l’ai testé, et satisfait de mon payement. Application propre et efficace. Il faudrait juste mettre en français aussi. MERCI POUR TOUS. ### 5/5 — Very good app *2025-08-02, version 1.1.8* Very good app ### 5/5 — Thanks you *2025-07-23, version 1.1.7* Please let me have it for free the app I realy struggle with acne as a teenager and I would realy appreciate it please --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*