# Acorn Club — user reviews > 22 indexed App Store user reviews of Acorn Club by Acorn Stairlifts, rated 1.00/5 from 3 ratings. - Source: https://appshunter.io/ios/app/acorn-club/id1572820519/reviews - App overview in markdown: https://appshunter.io/ios/app/acorn-club/id1572820519.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (7 of 22) ### 1/5 — Doesn’t work *2023-11-29* I paid extra for this service and I don’t even get a call back from support. Very disappointed! ### 1/5 — Does not work with iOS 17 *2023-09-30* Does not work with iOS 17. Just get a white screen. ### 1/5 — New user, no option to create an account *2023-09-19, version 1.6.0* Useless as no option to create an account for a new user! ### 1/5 — App not working *2023-05-19, version 1.6.0* App changed format, can’t see how many trips it has done in a day ! Time not correct and have stopped receiving notifications which is important when checking on elderly family. ### 1/5 — Waste of time *2023-05-06, version 1.6.0* Have to log in ever time I check. Also a delay on position of chair, check at say 10 pm app says still at bottom, check later and it says went to the top at 9.30. Very frustrating and makes you worry more ### 1/5 — Update has made it worse *2023-04-04, version 1.6.0* This current update requires the user to log in every time the app is opened, if user credentials are now required every time the app is opened how about allowing the app to use FaceID, not good enough for a chargeable service! ### 1/5 — Poor *2023-02-18, version 1.2.0* No help info. Contact function doesn’t work. Can’t setup alerts. ## Most critical reviews (10 lowest-rated) ### 1/5 — Difficult app *2025-12-12, version 1.9.8* I have logged in once but now cannot login again, there seems to be a problem with my login details, either email address or password, my email address is good so it’s the password, which is the password I recorded in Keeper, confusing, but the app does not have a facility to change the password so I will now never have access to the app, it’s really not very good, I am disappointed. ### 1/5 — Poor updates *2025-10-23, version 1.9.8* The App is very slow to go I’ve live updated information. It has given us wrong or outdated information as to the charge by status and use of the stair lift which rather than giving us peace of mind has caused a degree of anxiety. Once the 12 months free period is complete I won’t be paying for a further subscription ### 1/5 — Acorn app *2025-08-29, version 1.9.8* Only had the acorn app for a day and unable to access my account, I have a white screen. ### 1/5 — Unable to rate because I can’t access *2025-08-02, version 1.9.8* Have just downloaded this and every time I try to login there is an error message telling me there is a server problem. Very unhelpful. ### 1/5 — Horrible App *2025-07-20* I can’t even open the app once down loaded. Just a white screen ### 1/5 — Acorn App *2025-06-09, version 1.8.8* L’app non funziona! ### 1/5 — Non funziona *2025-05-14, version 1.8.8* App non si apre ### 1/5 — App useless *2025-04-19, version 1.8.8* This app is useless and a waste of money if you’re paying for it. Logs me out everytime so have to enter details again, or delete the app and reinstall due to a white screen and it does not accurately show where the stairlift is. Don’t be sucked into the salesperson advertising this as an asset, this is not! @acorn please sort this as families rely on this to have some reassurance on their vulnerable relatives ### 1/5 — APP IS HOPELESS!!! *2024-09-09, version 1.8.8* For a system that should be quick and efficient to check in on vulnerable people- it’s absolutely awful!!! Have had the App since May and encounter a white screen twice weekly, so have to keep deleting and reinstalling it. As for having to sign in and insert my password every time (which can be four or more times a day) it’s time wasting, frustrating and not how it should or could be. Come on Acorn please get this rectified!!! ### 1/5 — Useless *2024-02-22, version 1.8.8* Doesn’t even open when required, so can’t even attempt to have to renter details to log in ## Most praised reviews (5 highest-rated) ### 4/5 — Working fine for us *2024-10-25, version 1.8.8* Based on a couple of days use, seems fine and doing what we need it to. The login “issue” is easily resolved (on iOS at least) by saving the login details in the passwords app. Doesn’t seem to be updated / revised much which may be an issue. Overall happy with it. ### 3/5 — Issue reporting not working *2022-08-18* A good initiative, however logging an issue does not work. There is no acknowledgement a report has been logged. Website works better than the app. ### 2/5 — Pretty useless! *2025-08-17, version 1.9.8* This app is extremely frustrating… in fact it needs a lot of work to make it worth bothering with. I’ve only had access today, I’ve had to delete the app multiple times and start again as the page keeps going blank. If I was paying for this I’d want my money back. Please can you make it do what’s its intended to do! ### 2/5 — Please add saving of username and password and add FaceID support *2023-12-09, version 1.8.8* Please can you add the option to save username and password. All my other apps allow it. It’s very time consuming and tedious to enter each time to check up and see the status to check on my relative. Can you also allow the app to be logged in automatically using FaceID Thank you ### 2/5 — Annoying *2023-10-18, version 1.8.8* Very annoying that the app doesn’t remember tour user name and password (and won’t accept email address despite it saying email or user name). Having to enter these every time you go into the app is annoying. App just updated a few days ago and this still not fixed. Very poor. How difficult is it?? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*