# Acorn Taxi Insurance — user reviews > 17 indexed App Store user reviews of Acorn Taxi Insurance by Acorn Insurance, rated 3.23/5 from 39 ratings. - Source: https://appshunter.io/ios/app/acorn-taxi-insurance/id6474192338/reviews - App overview in markdown: https://appshunter.io/ios/app/acorn-taxi-insurance/id6474192338.md ## Newest reviews (1 of 17) ### 1/5 — Not Efficient *2025-06-25* Old app was more reliable and user friendly easy use but this new app doesnt allow the same as i use to renew my policy on different dates and time but now i have to call Accorn coz Its no longer allow u to do that . **Developer response:** Good Morning, Thank you for your feedback. We’re sorry to hear about your negative experience. Please be assured that your comments will be shared with our team. While we can’t confirm any immediate changes, we are actively improving our app. Kind regards, The Acorn Team. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless *2026-01-18* Don’t buy insurance with them **Developer response:** Hi, we’re sorry to hear you feel this way. We’d really like to understand what’s happened and see how we can help. As we can’t discuss individual policies here, please contact our customer service team using the details in your policy documents or on our website so we can look into this for you. The Acorn Team ### 1/5 — App not working *2025-10-29* Not working **Developer response:** Good morning, we're really sorry for the inconvenience. There was a brief outage that affected some users, but it was resolved the same day. Everything should be working normally now. Thanks again for your patience and for using the Acorn Taxi App. — The Acorn Team ### 1/5 — Malik *2025-09-25* This app is really pathetic, if we need to get a new quote it shows we can’t find and advise to call the CSR where we have to wait 10-30 minutes and also most of the times automated response don’t understand and after few attempts it disconnected. This app is really worse as compared to the old one. **Developer response:** Thank you for sharing your feedback. We're sorry to hear that your experience with the app hasn’t been smooth. I have shared your comments with the team so we can make updates based on your feedback. Thanks again. — The Acorn Team ### 1/5 — My account has been deleted *2025-09-22* This app is rubbish the old App was so much better , I had to re-register and still couldn’t find my policy ! **Developer response:** Thank you for sharing your feedback. Sorry to hear about the trouble. If the issue still persists, please submit it through the app, and our team will look into it as soon as possible. Thanks again. — The Acorn Team ### 1/5 — Ruine *2025-09-06* After updating the program, I can't see my car. This is very bad. Return it back. Everything as it was. **Developer response:** Good Morning, thank you for your feedback. We're sorry to hear you're having trouble finding your car's details in the new app. These can be found by tapping into your policy from the Policy Dashboard and tapping manage at the top of the screen, here you will find your Make, Model, Registration, Usage and License Authority. If there's something specific you feel is missing or not displaying correctly, please let us know, we're keen to look into it and improve your experience. Kind regards, The Acorn Team. ### 1/5 — Poor *2025-09-05* My current insurance policy isn’t not showing , always showing expired policies really bad **Developer response:** Thank you for sharing your feedback. Sorry to hear about the trouble. If the issue still persists, please submit it through the app, and our team will look into it as soon as possible. Thanks again. — The Acorn Team ### 1/5 — Downgrade of the Year *2025-08-18* The old app was so much better clean, simple and user-friendly. This new version is clunky and confusing and to make things worse, they even removed PayPal payments, which makes no sense. Honestly feels like they handed this project to the CEO’s son as a “fun experiment” and now we’re all stuck with the result. Bring back the old app! **Developer response:** Good Afternoon, Thank you for your feedback, we appreciate you taking the time to share your thoughts. We're sorry to hear the new app isn't meeting your expectations. We've made some significant changes, and we understand it can feel quite different from the previous version. If there is any specific areas you find confusing or clunky, we'd love to hear more, as your input helps us improve the experience for everyone. Regarding PayPal payments, we've noted your comment and will take this into account as we continue to develop the app. Kind regards, The Acorn Team. ### 1/5 — Changed for the worse *2025-08-06* The previous app was much better. I can’t find my car’s details on this app totally ruined **Developer response:** Good Morning, thank you for your feedback. We're sorry to hear you're having trouble finding your car's details in the new app. These can be found by tapping into your policy from the Policy Dashboard and tapping manage at the top of the screen, here you will find your Make, Model, Registration, Usage and License Authority. If there's something specific you feel is missing or not displaying correctly, please let us know, we're keen to look into it and improve your experience. Kind regards, The Acorn Team. ### 1/5 — Very bad app *2025-07-17* You have to login 10 times a day if you want to check your policy you have to login 10 times because the app to log you out all the time **Developer response:** Good Morning, thank you for your feedback. We understand how frustrating it can be to log in multiple times a day. The current login process is designed to help protect your sensitive information, but we recognise the inconvenience it may cause. Please rest assured that our team is actively exploring more efficient login methods to improve your experience. Kind regards, The Acorn Team. ### 1/5 — Gone backwards! *2025-06-26* 0-5 It doesn’t work. Nightmare app. **Developer response:** Good morning, Thank you for your feedback. We'd like to look into this for you straight away, could you please provide more detail. Kind regards, The Acorn Team ## Most praised reviews (6 highest-rated) ### 5/5 — insurance *2026-08-27* very esy to use good apps **Developer response:** Thank you for your great feedback and 5-star rating! Kind regards, The Acorn Team ### 5/5 — Great app! *2026-07-30* Easy to use for everything I need **Developer response:** Thank you for your great feedback and 5-star rating! Kind regards, The Acorn Team ### 5/5 — Dave M *2026-04-14* Works really well! **Developer response:** Hi Dave, thanks for the 5‑star review. We’re really pleased to hear the app works well for you. If you ever have any feedback or suggestions, please get in touch with our customer service team. The Acorn Team ### 5/5 — Furkan *2026-01-22* Very good price and helpful about customer service **Developer response:** Appreciate your review! Happy to hear you’re having a good experience. — The Acorn Team ### 5/5 — super quick and easy *2025-04-17* luv it !!!!!!! **Developer response:** Good Morning, Thank you for your great feedback and 5-star rating! Kind regards, The Acorn Team ### 5/5 — Fantastic! *2025-04-15* So quick, so easy! Thank you acorn **Developer response:** Good Morning, Thank you for your great feedback and 5-star rating! Kind regards, The Acorn Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-17.*