# Acquire Agent CX

> Acquire Agent CX (iPhone/iPad app by Laduram Vishnoi.)

- Source: https://appshunter.io/ios/app/acquire-agent-cx/id1597078519 (this page in markdown: same URL + `.md`)
- Developer: [Laduram Vishnoi](https://appshunter.io/developer/1409077551)
- Category: Utilities, Business
- Price: Free
- Age rating: 12+
- Requires: iOS 11.0 · 42 MB
- Languages: English
- Released: 2021-12-02
- Data updated: 2025-01-09
- User reviews in markdown: https://appshunter.io/ios/app/acquire-agent-cx/id1597078519/reviews.md

## What is Acquire Agent CX?

Engage with your customers, prospects, and visitors on the go via our mobile app and offer an exceptional customer service experience from anywhere.

Overview
	•   On the Dashboard: 

	◦   View and chat with all pending, active, and online visitors, now in real time.

	◦   Talk to multiple visitors at once.

	◦   Get notified when visitors and customers want to chat with you.

	◦   Provide customer support from virtually anywhere.

	•   Unified View: See cross-channel communications from emails, messages, and even SMS in a unified conversation thread.

	•   Audio and Video Calls: Connect with your customers via audio and video calls from the app or have your visitors connect with you from the widget.

	•   Join Call: Agents can initiate a video call from the desktop and then join the same call from a mobile device, creating a seamless experience when interacting with a customer.

	•   Customer Profile: Easily view and edit profiles during live chats to offer customers proactive and tailored support.	

	•   Shortcuts: You now have the ability to use shortcuts which means faster replies to customer queries.

	•   Emojis: Make conversations more engaging by expressing your emotions through emojis.

	•   Feedback: Collect visitor feedback using feedback forms to gauge performance.

	•   Webhooks: Fetch relevant information in real time.

	•   Notes: Resolve issues quickly by tagging agents and adding context through internal-only messaging. 

	•   Email & SMS: View email and SMS messages in a unified conversation thread.

	•   Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session.

	•   Snooze Contact: Put conversations on hold to account for company breaks and holidays.

	•   Contact Tags: Add tags to your visitors for grouping, identification, escalation, and more.

	•   Filter: Narrow down conversations with different criteria via inboxes, channels, departments, and phone numbers.

	•   Search: Perform a wide range of searches with contact titles, messages, departments, names, and keywords across the app’s different list views.

	•   Push Notifications: Receive an instant notification when invited or transferred to a new case, invited to a new chat message, mentioned on a note, or when snooze time elapses.

	•   Transfer Chat: Instantly transfer a chat to the right department or agent to provide better service to the visitor and accurate responses to their requests.

	•   Social Media Share Links: Invite social media users and others to a chat, audio call, or video call with customizable links.

	•   Shortcuts Settings: Create basic shortcut formatting and define shortcuts from Settings.

	•   Reload Conversation: View and refresh conversations to see the latest message in case of delay related to internet connectivity issues.

	•   Archive Conversation: Quickly move your low priority or less important conversations to an archived list to access it at a later point in time. 

	•   Close Conversation: Quickly end your conversation with the visitor. When it’s time to rejoin the conversation, simply add a message to reactivate it. 

	•   Delete Conversation: Remove any conversation that’s no longer needed. 

	•   Tag Conversation: Create and add new tags relevant to your conversations from Agent Home.


## Version history (last 1 release)

### 1.0 — 2021-12-02

No release notes.

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## More apps by Laduram Vishnoi

- [Acquire Chat](https://appshunter.io/ios/app/acquire-chat/id1454370786)
- [Acquire CX](https://appshunter.io/ios/app/acquire-cx/id1562095935)

All apps by Laduram Vishnoi: https://appshunter.io/developer/1409077551

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2025-01-09.*