# Acrobits Softphone — user reviews > 733 indexed App Store user reviews of Acrobits Softphone by Acrobits, rated 4.20/5 from 47 ratings. - Source: https://appshunter.io/ios/app/acrobits-softphone/id314192799/reviews - App overview in markdown: https://appshunter.io/ios/app/acrobits-softphone/id314192799.md - Rating breakdown: 5★ 34 · 4★ 3 · 3★ 2 · 2★ 0 · 1★ 8 ## What do users think of Acrobits Softphone? Overall sentiment: positive **Pros** - 🚀 Amazing - 👍 Great technical support - 🚀 Works seamlessly - 👍 Excellent app - 🚀 Reliable and works great - 👍 Definitely on of the better SoftPhonee - 🚀 Excellent softphone - 👍 Excellent on iPad 2 - 🚀 Awesome app very happy realize after using several week! - 👍 Exceptional sound quality - 🚀 Works over 3G! Support is great. - 👍 Best iPod Touch Voip Application - 🚀 Best call quality, performance & reliability over VPN - 👍 Amzing and works well - 🚀 Great App **Cons** - 🐛 No microphone support. - 💰 Deduct subscription without inform user - 🔒 No option to block calls - 💤 Crashes instantly on os 10 - 🐛 Crashes instead of connecting to call when opening from push notification or manually from home screen!!! - 🐛 Noisy & Breaking up - 🔋 Draining battery **Commonly reported bugs** - Crashes on open in iOS 9.3 - Keeps wiping out all settings and history - Deletes configuration randomly - Failed to received CallerID - Periodically disables itself - Push doesn't work - Cannot attend calls when phone is locked **Most requested features** - SMS support - Ability to block calls - Customizable ringtones - Conference calling - Ability to select original iPhone ringtones - Dark mode option - Landscape mode for tablets ## Newest reviews (12 of 733) ### 2/5 — Der Link zum App-Support geht nicht ☹️ *2026-04-03* Wie kann ich den Support erreichen? Auf der iWatch werden eingehende Anrufe nicht angezeigt, wohl aber verpasste Anrufe 🤔 Mittlerweile verliert die App mehrmals am Tag die Verbindung 😬 **Developer response:** Danke für Ihr Feedback. Für das Problem mit eingehenden Anrufen auf der Apple Watch gibt es bereits eine Anleitung in unserem Help Center. Bitte folgen Sie diesem Schritt-für-Schritt-Guide: https://faq.acrobits.net/apple-watch-incoming-call-alerts Falls das Problem danach weiterhin besteht, schreiben Sie uns bitte an support@acrobits.net. ### 3/5 — スピーカーでの音量変更 *2026-01-10* 自宅のひかり電話ルーターと同一ネットワーク上で通話する際、スピーカーにすると音量変更ができなくなるバグがあります。早急にご対応願います。 ### 3/5 — ‘ Messasege too large’ エラーで発信出来ない *2025-10-10* アップデートがあった後くらいからタイトルの通りのエラーが出て一切発信ができません。 例外的に同じbrastel同士の番号に掛ける場合は問題なく発信出来る様です。 着信関しては問題ありません。 解決策ご教示頂けると幸いです。 **Developer response:** ご不便をおかけして申し訳ありません。「Message too large」エラーについて、サポートチームが詳しく調査いたしますので、support@acrobits.net までご連絡いただけますでしょうか。 ### 2/5 — Parou de funcionar no iphone *2025-08-22* O aplicativo parou de funcionar no iphone sem mais nem menos, gostaria de suporte para resolver esta situação. Obrigada **Developer response:** Obrigado pelo contato. Para que possamos ajudar da melhor forma, pedimos que abra um ticket diretamente com nosso time de suporte em support@acrobits.net ### 5/5 — Push notifications *2025-06-14, version 5.13.47* Does not support Apple Watch ### 5/5 — Sehr gute App *2025-06-11* Nicht alles ist bei der deutschen Übersetzung leicht zu verstehen. Aber funktioniert sehr zuverlässig. **Developer response:** Vielen Dank für Ihr Feedback! Doch, es ist möglich, Rufnummern zu sperren. Die Schritte dazu finden Sie unter folgendem Link: https://faq.acrobits.net/blocking-acrobits-softphone-incoming-callers Falls es nicht funktioniert oder Sie Fragen haben, kontaktieren Sie uns gerne unter support@acrobits.net. ### 3/5 — 音質 *2025-06-08* 便利なアプリですが、通話音質が良く無いです。設定で調整できると良いのですが。 **Developer response:** 通話音質についてご不便をおかけして申し訳ありません。 詳しく状況を確認させていただきたいので、以下のメールアドレスまでご連絡ください： support@acrobits.net どうぞよろしくお願いいたします。 ### 5/5 — Great! *2025-05-12, version 5.13.37* Thank InterTelecom for suggesting Softphone. Nice smooth app. Does the job as it should. Very happy ### 5/5 — Excellent, just works! *2025-04-04, version 5.13.19* I‘m using this App for years and it just works. Thank you to the developer. ### 5/5 — By far the best *2025-03-16, version 5.12.35* I use this app on a daily basis and it works every time. I love it. ### 4/5 — Local SSID Push is missing! *2025-02-16, version 5.12.35* I use it so many years without problems. But actually I miss the best feature to allow only specific ssid WiFi for calls. Why do you cancel this option??? ### 5/5 — Keine Rückerstattung *2025-02-05* Vorsicht beim Kauf! Acrobits gewährt keine Rückerstattung, wenn man die App zurückgeben will. **Developer response:** Vielen Dank für Ihre 5-Sterne-Bewertung! Rückerstattungen hängen von der Plattform ab: Android: Wir bearbeiten die Rückerstattung. iOS: Nur Apple kann Rückerstattungen vornehmen, meist bei kürzlichem Kauf. Diese Richtlinien sind prüfungsabhängig. Kontaktieren Sie uns gerne! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-06-24, version 25.3.89* Useless, does not register on local net to asterisk. No push on vpn. Expensive and totally useless. ### 1/5 — Falsely Advertised *2026-06-19, version 25.3.89* States right in the screenshot that it supports messaging. It does not. ### 1/5 — 電話応答したら応答画面が二重になってどこからかかってきたかわからんです！ *2026-03-23* 電話応答したら応答画面が二重になってどこからかかってきたかわからんです！ ### 1/5 — 通話できない事は8割以上です *2026-02-22* Wi-Fi環境も良く、（数値でも確認）、ネット環境も良い場所でも、こちらの声が相手側に聞こえない事が多いです。　非常に困ってます ### 1/5 — Eingehende Anrufe klingeln nicht *2025-12-28* Für Telekom angelegt, soweit so gut. Abgehende Anrufe gehen, eingehende kommen leider nicht an. Schade, ansonsten wäre das eine Alternative geworden. ### 1/5 — No microphone support. *2025-10-15, version 25.2.56* App upgrade result in no microphone support to use. Say go to Settings > Privacy > Microphone with no option to turn on. No iOS update have occur. ### 1/5 — [Prb] a "temporarily unavailable" message or an announcement stating "your call cannot be completed *2025-09-12* I'm experiencing an issue with my phone service. For the past few days, when I try to make calls to US phone numbers and 050 numbers, I receive a "temporarily unavailable" message or an announcement stating "your call cannot be completed." The calls do not go through. Interestingly, calls to domestic numbers are working fine with "my050," an Acrobits OEM. I'm requesting an urgent resolution to this problem so I can make international and 050 calls as usual. **Developer response:** Thanks for reporting this, we’d like to take a closer look. Please email us at support@acrobits.net, and include any call examples. That’ll help us investigate the issue and get it resolved faster. ### 1/5 — Deduct subscription without inform user *2025-03-20, version 5.12.35* It deduct money without not letting user know. And even no use of the app. ### 1/5 — The transfer button is missing. *2024-11-27* After updating to Groundwire version 5.12.16, the transfer button is no longer displayed. Please address this issue. **Developer response:** There should already be an update out where this is resolved.We apologize for the inconvenience. ### 1/5 — Ne fonctionne plus *2024-11-12* Je l’ai acheté il y a quelques mois et cela fonctionnait très bien. Puis une mise à jour, un nouveau logo, mais plus possible d’appeler ou de recevoir des appels avec les mêmes paramètres… **Developer response:** Merci de nous avoir contactés au sujet de la mise à jour de l'application. Pourriez-vous nous envoyer un journal SIP pour nous aider à résoudre le problème ? Voici comment générer et partager le journal : À partir du clavier, allez dans les paramètres et les préférences Activez l'option « Enregistrer le trafic SIP ». Recréer le problème de l'appel Allez dans les paramètres, trouvez le journal SIP et envoyez-le par courriel à support@acrobits.net. Nous serons heureux de vous aider à résoudre ce problème. ## Most praised reviews (10 highest-rated) ### 5/5 — Самое лучший SoftPhone! *2026-06-13, version 25.3.89* «Считаю, что этот SoftPhone — один из самых надежных и стабильных среди всех существующих. Тем не менее, хотелось бы улучшить эргономику и юзабилити более современным, так же саму клавиатуры набора номера, сделав её раскладку более привычной, например, как на iPhone, было бы прекрасно сделать дизайн под 26 версию IOS, добавить жидкое стекло. Было бы удобно добавить возможность скрывать неиспользуемые вкладки (такие как «Избранное» или «Контакты»), а также настраивать внешний вид: устанавливать собственный фон и рингтон, добавить возможность менять цвет кнопки , фон, устанавливать свои ринг - тоны на звонок. Спасибо за вашу работу!» ### 5/5 — Reliable, one time fee *2026-05-23, version 25.3.76* It's a reliable soft phone, for your existing sip provider with no recurring fees for their app. Works well on WiFi or on lte/5g in an urban area, the only feedback I'd have is a super minor point: the icon always throws me off because nothing about it says "dialer" so I have to hunt for it every time I use it because I forget what it looks like . ### 5/5 — Excellent Skype replacement *2026-03-15, version 25.3.58* Fantastic app. Was looking for a solution to keep my UK number following the demise of Skype so loaded this app with an account from www.aa.net.uk (ported Skype number). Works perfectly, excellent call quality, no battery drain issues, recommended ### 5/5 — Troubleshooting *2026-02-09, version 25.3.39* I had an issue some days ago, and I was really impressed about Acrobits’ team taking care of it, answering my request and giving me feedback. Thanks and congrats. ### 5/5 — Ótimo app *2026-02-06* Único testado é que funciona perfeitamente. Já uso a alguns anos. ### 5/5 — Best VOIP Client *2026-01-26, version 25.3.32* Souhlasim. nejlepsi voip client na iphone. ### 5/5 — Twilioクライアントとして便利です *2026-01-16* 思いのほか評価が低いですが個人的には数年使っていますが不便感じたことはないです。 あまり頻繁に電車使用しないのとtwilioのクライアントとして使っているので使い方が一般的ではないかも知れませんが、ありがたく使わせてもらっています。 あとアップデートも頻繁でメンテされているのが良いです。 ### 5/5 — Amazing *2025-10-16, version 25.2.56* Absolutely fantastic! I’ve tried several of these Softphone apps and this is the first one I’ve tried that actually works. I’m totally impressed, and that’s not easy to do. ### 5/5 — Avoid at all costs *2025-08-02, version 25.2.19* This company is an absolute scam. I requested a refund for this app so I could get Acrobits Groundwire and they rejected me for no reason. It’s made by the same company but it’s a different app. It looks exactly the same. Ridiculous. ### 5/5 — Great technical support *2025-06-22, version 5.13.47* App is easy to use and tech support is very helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*