# Acronis Mobile — user reviews

> 186 indexed App Store user reviews of Acronis Mobile by Acronis, Inc., rated 4.20/5 from 829 ratings.

- Source: https://appshunter.io/ios/app/acronis-mobile/id978342143/reviews
- App overview in markdown: https://appshunter.io/ios/app/acronis-mobile/id978342143.md
- Rating breakdown: 5★ 562 · 4★ 95 · 3★ 29 · 2★ 25 · 1★ 118

## What do users think of Acronis Mobile?

Overall sentiment: negative

**Pros**

- 🚀 Fast backup
- 👍 Simple and easy to use
- 🔒 Secure backup to cloud
- 💡 Backup to NAS

**Cons**

- 🐛 Frequent backup failures
- 🐛 Unreliable restore functionality
- 🐛 Compatibility issues with newer devices
- 🔋 Slow backup speeds
- ⚠️ Discontinued NAS backup support

**Commonly reported bugs**

- Login/password issues
- Backup process getting stuck
- Contacts not backed up completely

**Most requested features**

- Option to specify backup folder location on NAS
- Backup of app data and settings
- Landscape mode support for iPad
- Ability to search and browse backed up files

## Newest reviews (17 of 186)

### 4/5 — Leider ist kein Backup auf einem externen Speicher möglich

*2025-07-30*

Ich würde gerne auf einem USB Stick speichern, geht aber nicht…

### 3/5 — Zu wenig Einstellmöglichkeiten

*2025-04-17*

Wenn ich den Firmenkalender per MS365 eingebunden habe, blockiert die Kalendersicherung.
Es wäre gut, wenn man die  zu sichernden Kalender auswählen könnte.

### 3/5 — Great idea for an app but could be refined!

*2024-12-06, version 6.4.0*

Some functions require a bit of patience but overall I like the idea of the app. Keep on improving the app!

### 1/5 — Нет поддержки NAS

*2023-01-21*

Без поддержки своего сервера nas, например Synology, это приложение пустышка.

### 1/5 — Frequently fails

*2022-12-21*

Runs for ages and then aborts leaving me with no backup. Sometimes it likes to tell me my subscription is expired when it is not.

### 2/5 — I want to believe

*2022-12-17*

On my windows laptop, a Kronos works fine. On my iPad, a Kronos created a back up but seemed to slow every other application that was using Wi-Fi. On my phone, I couldn’t open the Kronos app at all. It would start to launch, and then just hang at the start screen. It also seem to slow every app on the phone. So now, it’s uninstalled from my iOS devices.

### 1/5 — Es ging schon mal viel besser

*2022-10-21*

Vor jedem Backup auf allen  iPhones und iPads die App löschen und neu einrichten, sonst geht nichts.

### 3/5 — Continuous backup

*2022-10-16*

Does not seem to work. Have brand new iPhone 14PM. Never seems to backup unless I open app have it set for continuous and allow background refresh. ?????

### 1/5 — Mobile backup to computer

*2022-09-16*

Doesn’t work. Tech support bad, instructions they sent me almost incomprehensible.

### 1/5 — iPhone backup

*2022-08-17*

Seems to be very unreliable, too many unknown errors and failures - impossible to be certain that all  has been done and everything is actually backed up?

### 1/5 — 为什么不再支持备份到NAS?

*2022-07-11*

请问作者是什么考虑要取消这个功能呢？

### 1/5 — Andauernd Verbindungsabbruch, praktisch nicht mehr zu gebrauchen

*2022-05-14*

Seit kurzem kommt das Backup auch auf die Acronis Cloud nicht mehr über 13 % hinaus, dann gibt es immer einen Abbruch mit der Begründung, man hätte kein WLAN, auch wenn das Handy direkt neben dem Router ist. Ggf. Hat es mit dem neuen Update von Acronis auf dem PC zu tun: dort steht was unter „knien issues“, dass es zu Abbrüchen um die 10 % kommen könnte. Und so was lassen die releasen 🤦‍♂️🤦‍♀️. Schon mal was von Qualitätssicherung gehört?

### 1/5 — Bad decision

*2022-04-05*

This is brutal. Taking way too long for initial backup with consistent errors

### 1/5 — Probleme

*2022-01-16*

Seit einigen Monaten bricht die Sicherung einfach ab. Neuinstallation der App hilft nicht. Offensichtlich interessiert sich niemand bei Acronis für die User. Zumindest gibt es hier keine Kommentare der Firma.

### 1/5 — NAS Support fehlt

*2022-01-14*

Leider fehlt der Support für eine im Netzwerk befindliche Freigabe 1/10 Sorry aber für ein Daten Backup zu einem weiteren Client brauch ich keine weitere App

### 1/5 — Please Get Facts right

*2021-12-29*

Just installed to backup iPad to NAS as it is supported according to App.
Does not work and after checking with you web site it no longer offers backup to NAS.
Complete waste of time installing App, setting up an account and trying to get it to work

### 4/5 — Files downloaded from Cloud backup are renamed

*2021-12-19*

Files downloaded from Cloud backup (of PC) assume a new default name, consisting of a prefix of apparently random letters and numbers, followed by the original name.

This then requires the removal of this unwanted prefix prior to saving the file, creating unnecessary work for the user.

## Most critical reviews (10 lowest-rated)

### 1/5 — Unable to recover

*2025-11-03*

Did a mobil backup of my iPhone.  Could not recover anything from that backup.  All I get are errors

### 1/5 — Very hard to use

*2025-10-23*

I have never used this app without having difficulty.

### 1/5 — Backup bricht ständig ab

*2024-05-27*

Die Software ist auf dem mobilen Gerät (hier IPhone 14) nicht zu gebrauchen. 
Ständig stürzt das Backup mit der Fehlermeldung „Ihr Abonnement ist abgelaufen“ ab. 
Die Backups werden nicht zu Ende gebracht. 
Zudem ist das Produkt in der Preisklasse sein Geld nicht wert.

### 1/5 — Frustrating

*2024-03-14*

Asks you to set up an account and when you sign in it says the email is taken or not activated but you just put it in! The confirmation email that was supposed to be sent to your account never arrived so you can’t connect!

### 1/5 — Doesn’t work

*2024-02-01*

Backup started and was still running 12 hours later. Decided to delete the app.

### 1/5 — Warum hab ich die App gekauft ?

*2023-11-25*

Man sollte sein IPhon ständig auf dem laufenden halten.
Hier geht es aber nur bis IOS 16 aktuell ist 17.1
Wann schlaft ihr aus?

### 1/5 — unreliable,unstable.

*2023-11-21*

May or may not backup.  Uses lots of space for backed up files.  May try to back up and after several days it is still trying without success.  Don't count on it to work.

### 1/5 — 研究了半天，发现取消了备份到NAS的功能

*2023-06-05, version 5.11.0*

非常无语…………

### 1/5 — Not automated

*2023-05-16*

The app keeps telling me it will automatically backup but isn’t. I also can’t see what I’m typing right now for this review. This app needs work.

### 1/5 — Ça fait ce que ça veut !

*2023-03-11*

J’ai c

## Most praised reviews (10 highest-rated)

### 5/5 — Top

*2024-05-20*

Alles was ich brauche. Leider Support auf Diskstation eingestellt.

### 5/5 — acronis true image

*2023-02-20*

好用，nas和手机之间的备份好工具。

### 5/5 — Perfect

*2022-09-27*

Not sure what all the problems reported here are about.  I have the desktop solution and thought I’d give this a try since I love the desktop version. 

Yes the initial backup takes awhile but once that’s done it takes no time at all. I can even see my MAC files on the mobile version 

Thanks Acronis!

### 5/5 — Н

*2021-08-07*

Отличное приложение

### 5/5 — The best

*2021-03-22*

Best backup! Never notice it, until you need it. Then it is always there!

### 5/5 — Un logiciel de restauration parfait !

*2020-12-20*

Bonjour. Merci infiniment d'abord pour le développeur : c'est grâce à cette application que je réussis à faire des Backup et des restaurations de manière AISÉE, FACILE, SIMPLE et RAPIDE ! La sauvegarde en ARRIÈRE -PLAN est vraiment géniale ! Merci beaucoup pour une fois de plus.Pour comble de fidélité et surtout de satisfaction , j'ai recommandé cette application à mes enfants et je l'ai proposée à mes collègues.Bravo !!

### 5/5 — Sécurisant

*2020-11-12*

Simple et efficace.

### 5/5 — Still using but disappointed.

*2020-08-13*

I have had this app on my NAS drive for quite some time.  My family uses it because cloud backups that come with phones are horrible. 
Long story short:   I was able to mirror my iPhone 6s to the iPhone X when it came out. I just had to login to the apps themselves. My X just crapped out.  So, I ordered the 11 Max Pro.  I was expecting to just mirror the phone to the New iPhone but that is simply not the case.   There is no option for “recover everything” anymore.  What happened to that wonderful tool????  Just upsetting because now I have to burn hours looking at my old phone and manually downloading everything other that “picture, videos, contacts and calendars”.  

Am I missing something?

### 5/5 — Répond parfaitement au besoin

*2019-10-06*

Je synchronise sur mon NAS Synology, depuis quelques mois et ça fonctionne parfaitement. Très rapide, et la cerise sur le gâteau; pour une application de sauvegarde, les restaurations se font parfaitement! (La base en fait!)

### 5/5 — Works perfectly

*2019-07-14*

If you have an acronis cloud account, this works perfectly. Excellent software - self evident user interface.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*