# ACT Fibernet — user reviews > 228 indexed App Store user reviews of ACT Fibernet by Atria Convergence Technologies Private Limited, rated 4.20/5 from 3,906 ratings. - Source: https://appshunter.io/ios/app/act-fibernet/id1135015234/reviews - App overview in markdown: https://appshunter.io/ios/app/act-fibernet/id1135015234.md - Rating breakdown: 5★ 2,688 · 4★ 451 · 3★ 165 · 2★ 74 · 1★ 528 ## What do users think of ACT Fibernet? Overall sentiment: negative **Pros** - 🚀 Fast internet speed - 👍 Good customer service - 🚀 Reliable internet connection **Cons** - 🐛 Frequent internet disconnections - 🔧 Slow response to service requests - 💰 Expensive service - 🤖 Unhelpful chatbot - 🔒 Payment issues - 🐛 Buggy mobile app **Commonly reported bugs** - App crashes during payments - Incorrect billing information - Inability to raise service requests **Most requested features** - Option to downgrade or cancel plan - Improved customer support channels - Ability to track service requests ## Newest reviews (14 of 228) ### 3/5 — Internet is very slow *2026-05-13, version 5.2.1* Very bad some times ### 2/5 — Bill on line payment through your Aap *2026-05-06, version 5.2.1* It is showing me so many details which is irrelevant to me. Everytime i need to keep pressing the “Next” button which is disgusting. Kindly remove these steps. ### 3/5 — Office regarding *2026-01-28, version 5.1.8* In vzm the office is not answering calls ### 4/5 — In intense and service is great ternet is good but need improvement in payment methods *2026-01-24, version 5.1.8* Internet and service is great but it does not take international cards for the payment ### 2/5 — Problematic *2025-09-12, version 5.1.5* Sometimes it works smoothly but sometimes it makes simple processes so so complicated. Right now, I’m trying to make payment through my UPI ID but it won’t give me the option to do so whereas I have made numerous payments with my UPI ID before. For whatever reason, they want all sorts of details this time like my Debit PIN. Been trying for the past 1 hour but no option to pay through UPI ID. Waste of time and effort. ### 1/5 — No response and incorrect email communication from customer services team *2025-06-15, version 5.1.1* The email said that the services will be suspended on 14th of June 2025 although the billing due date is on 22nd of June. An incorrect email communication which shouldn’t have been done by ACT FIBERNET TEAM. Not that I have experienced in my past with ACT. ### 4/5 — Link availability *2025-06-15, version 5.1.1* The availability of the internet link need to be more stable as it keeps going off quiet often. This doesn’t augur well for the service and hence the lesser rating of only 4 stars and not 5. If the availability can be made better, then it would become a 5 star service ### 1/5 — Subscription closing and customer support is pathetic *2025-06-07, version 5.1.1* Paid unwanted amount due to their billing and subscription closing acknowledging issue ### 1/5 — 👎🏻 but payment bug persist. Worst app on App Store *2025-04-22* You call your self an Internet company? App does not open, it takes ages to open and worst app on my phone, you can’t develop an app with better performance? You guys collect so much money but have such a worst tech team, spend some money on tech as well, pathetic experience. One star is too much for such app. You should change your product team, they can’t understand aspect ratio of screenshots, so dum. Improve guys it’s an AI age now, or better shutdown. ### 2/5 — The payment gateway is not good *2025-04-11, version 5.0.9* Always facing the payment issue with this app ### 3/5 — Act app *2025-02-18, version 5.0.7* I’m not able to pay my bills on app It’s so annoying that it takes time to open app Please fix this problem ### 1/5 — App is broken *2025-02-07, version 5.0.7* App is broken ### 1/5 — Payment issue *2025-02-05, version 5.0.7* Site is very slow ! Payment gateways are always down ### 1/5 — Worst in Bangalore south *2025-01-31, version 5.0.7* I was on their 300 mbps plan but had really bad service in JP nagar area. And they kept spamming me with additional bills even after disconnecting service and paying additional due just to stop getting their calls. Customer support is worst as they just drop the call while you wait for a response. BSNL is much better than this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Autogenerated bill without usage *2026-07-27, version 5.2.3* They are automatic generated bills without connection even after valid pack without any information , chat box is use less very less options and it’s not accepting the issue from customer ### 1/5 — Very bad service and worst app *2026-07-18, version 5.2.3* The users cannot even contact actual customer service representatives to convey their genuine concerns. Very bad and unacceptable and unsatisfactory! ### 1/5 — Worst WiFi *2026-07-16, version 5.2.3* Always have a issue with this WiFi and no proper service and they don’t respond to customer queries and always ask to pay extra ### 1/5 — Chuttiya Wi-Fi h ye *2026-06-04, version 5.2.1* Sabse bekar Wi-Fi h ye bc iska net kabhi nhi chlta isko bhul se bhi mat lagvana mai lagva k pachta rha hu ### 1/5 — No contact support available on app *2026-05-23, version 5.2.1* There is no human on chat option or contact option on app i had connection issue not helpful ### 1/5 — Billing *2026-02-14, version 5.1.9* Sales person sold me a 6 month 100 mbps plan for Rs1999/. But bills are generated for 3000, and speed reduced to 50 Mbps. Defective router and wrong configuration done by installer, thus no internet for 2 weeks until the router was replaced and reconfigured. Added a new charge calling it a reconnect. Multiple phone calls explaining above but no resolution. Receiving threatening alerts of disconnecting service. So, had to pay an additional 950 under duress. ### 1/5 — Stop irritating customers by suspending the wifi for some other payment issues *2025-12-27* I have taken subscription for six months. It means I need to pay six months once the amount is somewhere around 4000. But in the meanwhile someday I took the ZEE5 plan for ₹99 per month. I watched it for a month, then I released that I don’t need it anymore, so I wanted to remove it. I did not see any option in the act fibre net app, so I went to my payment app and from there, I stopped the monthly auto payment option. Now, if I am not paying the amount for ZEE5, then you are supposed to stop only Zee five, why are you suspending my Wi-Fi altogether? Or at least give option to us where we can remove the ZEE5 from our account. Now I had to pay the ZEE5 amount of some three or four months altogether to get my Wi-Fi connection back because after raising the issue, you won’t call soon also. The system is not correct. There should be option to remove the ZEE5 and if there is a option and it is hidden, you need to make your app more user-friendly. That’s about it, thank you. ### 1/5 — Worst customer service *2025-10-30, version 5.1.6* It’s been a week I have requested for the shift the location nd still I’m unable to reach right person to get it done. Before taking the connection they literally force like anything but when it comes to service part it’s just worse and pathetic. Nd this in the metro city nd I’m still waiting to resolve my concern….. I really regret this deal. ### 1/5 — Internet service *2025-10-11, version 5.1.6* Frequently facing Internet problems and taking too much time to resolve ### 1/5 — Payment module does not work as ever *2025-06-26, version 5.1.2* Payment module is worst and app is slow ## Most praised reviews (10 highest-rated) ### 5/5 — Act customer service response *2026-08-21, version 5.2.4* Act been ok In speed but customer service in restoration when an issue occurs is not good. ### 5/5 — Payment *2026-06-20, version 5.2.2* Payment is easy ### 5/5 — Service *2026-05-12, version 5.2.1* Excellent service provided ### 5/5 — Bill payment *2026-03-03, version 5.1.9* ACT bill payment is turned into easy process👍👍👍 ### 5/5 — Awesome *2026-01-09, version 5.1.8* Super internet ### 5/5 — ACT Fibernet App *2025-01-10, version 5.0.7* Whenever I pay, it hangs and says payment not processed although payment made. Payment doesn’t get updated soon. When not in India payments to ACT never works. Some urgent action required ### 5/5 — Service of act *2024-12-07, version 5.0.7* Very good ### 5/5 — Excellent! *2024-09-07, version 5.0.5* Excellent Support & Service. Keep it up. Thanks a lot. Dr C. S. Reddy. ### 5/5 — PayTM *2024-08-10, version 5.0.4* Paytm takes ages to appear on screen ### 5/5 — Thanks *2024-07-06, version 5.0.4* Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*