# Activ Health — user reviews

> 91 indexed App Store user reviews of Activ Health by Aditya Birla Health Insurance Company Limited, rated 4.50/5 from 397 ratings.

- Source: https://appshunter.io/ios/app/activ-health/id1179005764/reviews
- App overview in markdown: https://appshunter.io/ios/app/activ-health/id1179005764.md
- Rating breakdown: 5★ 315 · 4★ 36 · 3★ 10 · 2★ 8 · 1★ 28

## Newest reviews (15 of 91)

### 4/5 — Activity Tracking Should Account for Terrain and Elevation

*2026-06-20*

The current 10,000-step target does not appear to account for users living in hilly or mountainous regions. A person walking 6,000–7,000 steps daily on steep terrain and climbing multiple flights of stairs may expend significantly more effort than someone walking 10,000 steps on flat ground. Since devices such as Garmin track elevation gain and floors climbed, I request that active health consider a more inclusive activity calculation that reflects actual physical exertion rather than step count alone.

**Developer response:** Hi Atrie, thank you for sharing your valuable feedback. We appreciate your suggestion regarding activity tracking for users in hilly and mountainous regions. We have noted your feedback and will share it with the relevant team for review. Thank you for helping us improve our services. ~ Kabir

### 2/5 — Wrong tracking

*2026-01-27*

Though Noise fit watch that has been provided by Aditya Birla for tracking my health says I have been active daily with more than 13K steps on an average with 400 cal burnt and being active more or less through the day , active health says I am inactive and sit most of the day and only on days I click the strength training the app says I am active . Walking or being active doesn’t count that’s strange . It needs some rectification or else we loose the benifit we availed for

### 2/5 — Face scan unable to do

*2025-12-18, version 14.3*

The app unable to connect my face scan

### 1/5 — Does not update the health metrics correctly

*2025-11-27, version 14.3*

The app does not update the Apple health data correctly which leads to false data update in the app. This impacts calculating active days.

### 1/5 — Fraud Company every time cashless rejected and reimbursement is like achieving mountai.

*2025-11-13, version 14.2*

They will visit hospital and take all details and will assure that claim will be disbursed and at the last stage it will reject and they will not share any reason of rejection and will suggest for reimbursement and you need to wait 6-7 months for taking update what happens about reimbursement. If you want to hospitalised whole family with hypertension then obviously buy adityabirla health insurance it will help your family to be hypertension patient very quickly.

### 1/5 — Simply wait for last date then Reject the claims Patient’s Condition Not Properly Considered

*2025-11-12*

I am very unhappy with the service from Aditya Birla Health Insurance. My father was admitted to the hospital with severe diarrhoea, fever, ,extreme weakness and Dehydrated. On the day of admission, he was unable to walk, and the treating doctor mentioned that if we had delayed further, he might have required ICU admission.
Despite submitting all medical reports and documents, the insurance team concluded that the condition could be “managed from home.” It seems the reviewing doctors did not consider the actual patient condition or the treating doctor’s notes, only the lab values. This kind of assessment feels careless and unprofessional.
I sincerely request the company to review their claim process and ensure genuine medical cases are treated with fairness and empathy.

**Developer response:** Hi Vijay, this is not the experience we want you to have, and we’d like to investigate this better. Do share your registered contact number and policy number via X DM https://t.co/x7Ph2M5fwY, and we will have this looked at on priority. ~ Shiv

### 1/5 — Worst policy I have ever seen

*2025-10-28, version 14.2*

Their customer support is absolutely terrible. They never respond when you actually need help, and there’s no sign of any no-claim bonus they promise. The only time they bother calling you is when your policy is about to expire and they want more money out of you. It’s a complete waste of time and energy dealing with this company. They only care about taking payments, not about their customers. I wouldn’t recommend them to anyone.

### 1/5 — Aditya Birla Health Insurance Review

*2025-10-22, version 14.2*

I am extremely disappointed with Aditya Birla Health Insurance. Ever since I purchased their health insurance policy, I have faced continuous issues. Their customer support service is unresponsive — calls go unanswered, and emails to their official ID receive no reply. Even the representative, Santosh, has failed to respond. This entire experience has been very frustrating and unprofessional. Overall, a very disappointing and careless health insurance company.

### 1/5 — Claim rejected without giving proper reason

*2025-09-12, version 13.8*

The most worst instance company in India. Emergency illness hospitalised.Our claim rejected without giving proper reason. 4 times cashless rejected and waiting for reimbursement after 40 days. Not good service and unresponsive.We are going to legal action .

### 1/5 — Worst service

*2025-09-11, version 13.8*

This is the worst and most useless app. When we ask claim-related enquiries, it does not respond properly. It is just a waste of our time

### 2/5 — Need to update the app

*2025-09-05*

For tracking my foot steps I am using 1. Noice watch 2. iPhone health app for the app. But it’s retrieving information from only one app which is having more foot steps. In my case I use Noice watch for tracking my steps in morning walk & I don’t carry my mobile at that time, later for remaining day time I don’t wear that smart watch I only carry mobile. Now the problem is it’s not retrieving data from both apps for two different intervals of walking. Taking foot count from one app in which it’s recorded more steps.

**Developer response:** Hi Raj, this is not the experience we want you to have with us. Could you please share us your full name, registered contact number, and policy number, along with your concern via X DM at https://t.co/x7Ph2M5fwY? This will enable us to assist you further. Thank you. ~ Kaira

### 2/5 — Unable to schedule health assessment

*2025-08-13, version 13.5*

This app is not that much user friendly. Especially for senior citizens. We are trying to schedule health assessment but this app is taking us no where. Attempted to schedule via chat, which is asking to click on the link, but there is no link to click. Reaching customer care way more difficult.

### 2/5 — App with issues

*2025-04-20*

The app is not too bad. However, I faced couple of issues and one issue I raised it in WhatsApp number and also with the person who may be a dsa. 

1. Face scan is a big issue. It does not able to scan the face in first attempt. It took 3 days for me to complete the face scan. Now why do I need to do face scan? Because I can sync my health data with the app. Why do I need to sync health data? Because if I am good enough active, then I will be able to get discount in my next premium. 

2. Health calendar. I have not seen it yet, because it crashes every time. The screen related to activity crashes as soon as you touch the screen. Again, why you need it? So that you can see if you will able to save or not and the health data is syncing correctly or not. 

3. There is no claim procedure I could see in the app. There is support in the app at all. 

Rest, it displays details of the policy well.

**Developer response:** Hi Bharat, thank you for your valuable feedback. We’re sorry to hear about the issues you’ve faced. Your insights regarding the face scan, health calendar crash, and claim support are important to us. We’ve shared this with our technical team for review. Meanwhile, for further assistance or to get these concerns addressed in detail, please write to us at care.healthinsurance@adityabirlacapital.com. We're here to help! ~ Sameer

### 1/5 — Worst Insurance Experience with Aditya Birla Health Insurance

*2025-04-04*

My name is Bhushan Bhere. I was previously using a different health policy, but an agent from Aditya Birla Health Insurance convinced me to switch, claiming it to be the best policy with no issues. Initially, for the first 3-4 months, everything seemed fine. But after that, problems started and it’s been 6-7 months of continuous issues.

Despite reaching out to the same agent multiple times, I received no proper response or support. The customer care experience is even worse – they say they’ll arrange a callback, put the call on hold for 2-3 minutes, and then simply disconnect. Extremely unprofessional and frustrating.

This has been a very disappointing and stressful experience, and I would never recommend Aditya Birla Health Insurance to anyone. Their service is pathetic and they completely ignore customers after the policy is sold.

### 1/5 — Helth Insurence renewal

*2025-03-09, version 11.9*

Bad service

## Most critical reviews (10 lowest-rated)

### 1/5 — Don’t Take Aditya Birla it’s a complete fraud

*2026-07-20*

⭐ 1 Star – Not Recommended

I strongly do not recommend Aditya Birla Health Insurance based on my experience.

I was hospitalized with severe dengue, suffering from extreme weakness, and my treating doctor advised admission. I submitted all the required medical reports, hospital records, and even a detailed justification letter from my doctor explaining why hospitalization was medically necessary.

Despite providing all this evidence, my claim was rejected. The reason given was essentially that there was “no need for hospital admission”, even though this decision directly contradicted the assessment of the treating doctor and the hospital.

It is extremely frustrating and disappointing to pay insurance premiums expecting support during a genuine medical emergency, only to have a legitimate claim denied. This experience has made me lose trust in this insurer.

Based on my experience, I cannot recommend Aditya Birla Health Insurance. I hope the company improves its claim assessment process and gives proper consideration to the medical opinions of treating doctors instead of rejecting genuine claims.

**Developer response:** Hi Pramod, this is not the experience we want you to have with us. Could you please share us your full name, registered contact number, and policy number, along with your concern via X DM at https://t.co/x7Ph2M5fwY? This will enable us to assist you further. Thank you. ~ Kaira

### 1/5 — Worst Health Insurance Experience – False Promises and Extremely Poor Service

*2026-07-18*

I had a very disappointing experience with Aditya Birla Health Insurance. The company made several promises at the time of purchase, but when I actually needed support, none of those promises were fulfilled. My medical reports were not provided on time, which caused an unnecessary delay in my treatment. This kind of negligence is unacceptable when someone’s health is involved.

The customer service is poor, and the overall experience is simply not worth the money. The sales agents are especially disappointing—they lack proper knowledge about the policies and processes, often providing incorrect or incomplete information. Instead of helping customers, they create more confusion.

I expected a reliable health insurance provider, but unfortunately, this company failed to deliver even basic service standards. Based on my experience, I would not recommend Aditya Birla Health Insurance to anyone looking for dependable health coverage.

**Developer response:** Hi there, we're sorry to hear about your experience and understand your disappointment. We'd like to look into this for you. Kindly share your registered contact details along with the details of your concern via X DM at https://t.co/x7Ph2M5fwY, so our team can review this and assist you further. ~ Kabir

### 1/5 — Worst tracking app never ever get sych with my fitbit alway detect wrong data

*2026-07-11*

I did excercise for around 1.5 hrs and this shaddy app sync with my fitbit and detect only 1 min 😂 seriously no proper steps count worst ever sleep track this never ever sych the data with my fitbit rather have their own data feeding somehow

**Developer response:** Hi there, we’re sorry to hear about your experience. Please share your concern in detail, along with your registered contact number and policy number via X DM at https://t.co/x7Ph2M5fwY, so we can review the issue and assist you further. ~ Kabir

### 1/5 — Don’t buy insurance from Aditya birla

*2026-07-02*

Aditya Birla is nothing but a scam to collect your premiums. They are the masters of rejection. When you are actually admitted to a hospital from their network hospital list their cashless facility fails and their app becomes completely useless. After years of paying premiums on time they will hide behind all senseless & absurd loopholes like calling a serious hospitalization a normal fever or can be treated as outpatient etc etc. They simply do not care about their customer’s health or financial emergencies. Save your hard earned money and look for an insurer that actually honors their promises.

**Developer response:** Hi Kapilash, we regret the inconvenience caused and understand your concern regarding your cashless claim experience. We request you to kindly share your policy number, registered contact number, and email ID with us via X DM https://t.co/x7Ph2M5fwY, so that we can review the matter and assist you further. Thank you. ~ Shiv

### 1/5 — Too many issues

*2026-03-11, version 14.8*

Chat option in not working

### 1/5 — Claim Rejected Despite Doctor-Recommended Hospitalization

*2026-01-21*

This review is based on a real medical emergency and my first-ever claim experience after maintaining the policy continuously for years.
When my mother was hospitalized in severe pain, with doctors clearly stating that admission was medically necessary, Aditya Birla Health Insurance rejected the cashless request claiming the treatment “could have been done on OPD basis.” This decision was made despite detailed medical records, investigation reports, and a written justification from the treating doctor.
What was most disturbing was how the insurer appeared to override and question the doctor’s judgment without ever examining the patient or coordinating meaningfully with the hospital. Repeated calls, document submissions, and follow-ups led nowhere. There was no empathy, no accountability, and no real medical review ,just rigid rejection.
Because of this denial, we were pushed into extreme financial and emotional distress and even had to reconsider ongoing treatment. Health insurance is meant to protect families during crises, not add another layer of trauma.
This experience has shown me that while policy features look attractive during purchase, the real test is during claims and this insurer failed that test completely.
I would strongly urge anyone considering this app to look beyond marketing and understand the real world claim experience before trusting it with their family’s health.

**Developer response:** Hi Faheem, we’re truly sorry to learn about the experience you’ve described and understand how distressing this must have been for you and your family. This is certainly not the experience we want you to have. To help us review this matter in detail and assist you, we request you to please share the registered contact number and policy number of the insured via X DM at https://t.co/x7Ph2M5fwY. ~ Isha

### 1/5 — Poor app

*2026-01-07, version 14.5*

Aditya Birla ‘s service is very slow and the app as well.wake up guys wake up.

### 1/5 — Review of app and cashless claim process

*2026-01-04, version 14.4*

It’s very annoying and not helpful the digital journeys they keep talking highly broken even after repeatedly complaining nothing is done and claim settlement process pathetic
 With no communication and notifications and call center just telling it may be technical issue . If u want to automated call center and app support process ensure it’s done correctly and people can reach some escalation team non of the numbers of the app work 
Latest claim in process is not visible on app

### 1/5 — Not a trustable Insurer

*2025-12-25, version 14.4*

Don’t trust your health with them.

### 1/5 — Claim status is not showing

*2025-12-01, version 14.3*

We have sent our all our original documents for our reimbursement claim it's been more than 2 months no response regarding that in this app

## Most praised reviews (10 highest-rated)

### 5/5 — Good

*2026-01-16, version 14.5*

Good and excellent

### 5/5 — Brilliant app for tracking health.

*2026-01-14*

Active Health is a well-designed app that genuinely encourages healthier lifestyle choices. It offers a good mix of activity tracking, wellness challenges, and health insights that help make fitness feel achievable rather than overwhelming. The interface is user-friendly and easy to navigate, even for beginners.

The reminders and goal-based approach are motivating and help build consistency over time. I especially like how the app focuses not just on steps or workouts, but also on overall well-being.

Overall, it’s a solid app for anyone looking to stay active and be more mindful about their health on a daily basis. 👍

**Developer response:** Hi Jasleen, thank you for sharing such detailed feedback. We’re glad to know that Active Health supports your wellness journey with easy navigation, motivating goals, and a holistic approach to health. ~ Sid

### 5/5 — Complete health suite

*2026-01-14, version 14.5*

Active Health gives you whole lot of features to keep a track of your health and help further improve it as well. It has personal health couches, gyms, consultant available whenever you need it. It’s truly one platform for better health.

### 5/5 — Pathetic app doesn’t work useless

*2025-08-27, version 13.7*

Unable to view any link shared from the support chat and always shows error message, why create app when you can’t manage to fix the error messages.

### 5/5 — A health insurance app with real heart

*2025-06-19, version 13.0*

Love how Activ Health isn’t just about policy tracking - it’s about genuinely nudging you towards a better lifestyle. The vision shows: rewarding healthy habits, syncing wearables, and making wellness the focus. It’s not perfect (step sync can improve), but the mission is real, and that makes all the difference.

### 5/5 — Thank God

*2025-03-07, version 11.9*

Just in last month my spouse had medical issues. My entire family was under pressure .  My hospital submitted quotation for cashless treatment ,surgery and same was approved ASAP. I got cashless treatment. It was my first claim and got it resolved with out any problems .  Thanks ABHI

### 5/5 — Health

*2025-01-16, version 11.6*

Excellent

### 5/5 — Service from Aditya Birla Health insurance

*2024-12-23, version 11.4*

I love the way follow up with the customers and keep them alert about their health issues. 
Am walking on an average of 8000 steps daily because of your idea. 
Thank you. Keep it up. Stay Healthy

### 5/5 — pathetic app

*2024-10-02, version 10.7*

i have been walking diligently ans have not yet been anke ro install the app. i have tried a number of times contacted CS and downloaded and reinstalled the app. it won’t recognize my membership number and no one is willing to sort out this issue.

### 5/5 — States

*2024-01-06*

They aren't  bothered to let me change Rachna Nagpal marital status

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*