# Active Directory Assist — user reviews > 120 indexed App Store user reviews of Active Directory Assist by BitsAbound Inc, rated 2.70/5 from 27 ratings. - Source: https://appshunter.io/ios/app/active-directory-assist/id528953910/reviews - App overview in markdown: https://appshunter.io/ios/app/active-directory-assist/id528953910.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 13 ## What do users think of Active Directory Assist? Overall sentiment: mixed **Pros** - 🚀 Quick AD management on the go - 👍 User-friendly interface - 💡 Saves time for IT admins - ✅ Works well over VPN - ✨ Useful for password resets - 🌟 Essential for remote IT tasks - 📱 Great for mobile IT support - 💯 Efficient account unlocking - 👍 Simplifies AD administration - 🚀 Fast and accurate operations - 🛠️ Handy for field IT work - 📲 Great for on-the-fly changes - ⚡ Instant time saver - 👌 Works flawlessly **Cons** - 🐛 Crashes frequently - ❌ Unlimited purchase issues - ⚠️ No longer works with modern OS - 🚫 Password reset errors - 💰 Expensive for limited features - 🤷‍♂️ Lack of developer support - 📉 Outdated features - 🔒 Security concerns with password emails - 🤔 Confusing free vs. paid features - ⏳ Slow authentication times - 🚫 In-app purchases don't unlock features - 🚧 Broken with iOS updates - 🔌 Only works on WiFi - 💸 Charged for features already paid for **Commonly reported bugs** - App crashes on iOS 14 - App crashes on iOS 13 - App crashes on iOS 12 - Login screen freezes - Restore Purchases not working - Password reset errors - Dark mode issues - App no longer works - Cannot sign in since iOS 8 - App crashes when attempting to log in - Cannot view non-admin users without upgrade - App no longer works with Server 2022 - Password complexity rule errors - App crashes on iOS 13.1 beta - Cannot upgrade to unlimited - Being charged to upgrade when already paid - App sits at sign-in screen - Cannot list, only search - Cannot export/copy/share search results - Trouble with sign in on iOS 8 **Most requested features** - Add wildcard search feature - Ability to compare group membership - Read and search for Bitlocker keys - Read and modify advanced AD attributes - Set owner on computer objects - Modify description on computer objects - Add Touch ID support - Mac OS X version - Auto-connect VPN in profiles - Disable accounts on the go - Send emails for expiring passwords - Force password change on login - Improve moving users to OU feature - Add iPad version - Support for iPhone X screens - Allow sorting of expired users - Show expiration date next to names - Trial for add users feature - Custom LDAP search ## Newest reviews (13 of 120) ### 3/5 — Reset Passwords *2022-07-07, version 6.5* Can’t change user’s password from app. Constantly get error message saying password doesn’t meet group policy complexity rules but I know for a fact the reset password is complex. Other than that, everything else seems to work. ### 2/5 — Restore Purchases does not work! *2021-08-26, version 6.5* I had purchased the AD Assist Unlimited version on a previous device — I have upgraded my iPad to the latest from Apple, but am now locked out of the Unlimited version — Restore Purchases does not work, and I have no option to repurchase the software again on the new iPad. Will adjust my review once the developer fixes this. ### 3/5 — Bought Unlimited but not really unlimited *2021-03-20, version 6.5* I bought the unlimited version to unlocked users that do not belong to admin group and run instant report thru the phone app. But whenever I try to run any of the instant report, it kept asking to buy the Unlimited version. I tried contacting support but can’t reach them. I just wish the unlimited version that claimed could actually works to people who bought it. 😬 ### 3/5 — Gar nicht schlecht *2020-09-29* Es läuft, aber kann ich leider nicht PW des Users zurücksetzen und App kann man nicht zurückgeben. Sonst kann ich noch Users entsperren usw. Support antwortet nicht. ### 1/5 — Do NOT give money *2020-06-15, version 6.5* Purchased unlimited reports. Every time I try to click on a report I am told I need to buy it. Restore purchase does not work, when I try to buy unlimited, I am told I already bought it and to load for free. Which also doesn’t work. So, I got scammed, Paid $’s and get nothing. ### 1/5 — Very useful *2020-06-05* I upgrade to unlimited but i can’t access to advance reports. Please adjust this issue and i can give 5 stars. ### 1/5 — Stürzt ab *2020-05-22* Stürzt ab ### 2/5 — Can’t reset passwords *2020-03-22, version 6.5* I want to like this app, but I bought this to reset passwords and it just throws back an error to contact support. Would be worth the price if that feature worked. ### 3/5 — Pricy *2019-11-20, version 6.5* Surely the free version should at least open things like group and user properties, so you can see if it’s working and what you can do with it, before making the decision to stump up £13 for it. At least show you the info, but allow changing anything to be in the paid version. ### 1/5 — Broken app *2019-10-17, version 6.5* This was great but since iOS 13 this app sits at the sign in screen and won’t let me sign in on my iPhone 6S. On my friends iPhone 7 Plus the app works fine. I’ve tried the old uninstall reinstall trick multiple times. ### 1/5 — 24 hrs no response in app purchase wont give license *2019-10-10, version 6.5* This is a really useful application. I decided to purchase the unlimited option since I wanted to support the developer & use the invoicing option. After making the purchase it says activated thanks for the purchase etc... however, every time I try to pick a report to run it loops back to the purchase this for $12.99. Ive signed out of the app, signed back in , rebooted, deleted app, rebooted, downloaded app, picked restore license same purchase loop. Sent two emails and no response. Please assist. Also what’s the difference with this app and ad assistant pro after making the unlimited purchase? ### 1/5 — Broken under dark mode *2019-10-01, version 6.4* iOS 13 dark mode does not work with this version, you have to switch modes to see the login screen. ### 1/5 — Installiert, Probiert, gleich wieder gelöscht *2019-09-27* Wie der Titel schon sagt: - Installiert - Admin-Daten meine Google Cloud AD eingetragen -> Could not connect to domain controller - Gelöscht weil nutzlos ## Most critical reviews (10 lowest-rated) ### 1/5 — Instant crash *2025-05-30* Funktioniert leider nicht und stürzt direkt ab ### 1/5 — Dose not work *2024-11-30, version 7.0* No longer works with server 2022 ### 1/5 — Don’t purchase unlimited *2022-09-24, version 6.5* You get absolutely nothing extra with the purchase. I’ve already requested my refund. ### 1/5 — Don’t buy the Unlimited *2021-07-31, version 6.5* If you think it will unlock the advanced reports- and the developer website is nonfunctional. Apple, how to get a refund? ### 1/5 — Wird wohl nicht mehr weiter entwickelt *2021-07-28* Beim anklicken der Menüpunkte FAQ und ANR search stürzt die App sofort ab ### 1/5 — Could have been. Very disappointed *2021-07-27, version 6.5* I purchased unlimited but cannot view reports. I am disappointed that I cannot create users from this app. The app also continues to crash on me. I wish this worked like advertised but no. ### 1/5 — No support for modern features and stuck in 2008 *2021-01-16, version 6.5* Dev don’t answer to simple bug fixing nor bother planning a future. Secure domain, those with integration with Azure directory can’t reset password on premise, don’t show BitLocker key, can’t manage multiple domains. They are stuck in the past. Look elsewhere. ### 1/5 — No update for ios14 *2020-09-18, version 6.5* App now crashes on iOS 14 making it totally unusable. Developers website seems down and no support options within the app. Such a shame as this is/was one of the best independent apps that didn’t rely on server side software to make it usable. ### 1/5 — APP no longer works.... allow you to sign in but won’t search anything *2020-09-17, version 6.5* No longer works ### 1/5 — CRASHES! *2020-07-12, version 6.5* Total train wreck...paid for subscription and I got absolutely nothing...and no refund. Beware. #aNoGo! ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2021-09-20, version 6.5* Since buying this app two years ago I use it everyday. Now I carry my iPad around with me wherever I go. If I student needs their password reset. I just whip out my iPad and reset it there and then without needing to log into a computer. ### 5/5 — Works great - so many features on the go! *2020-10-16, version 6.5* I’ve been using the app for a few years. It works great. Wish MS had the ability to make something similar. Their admin apps don’t even have the basic features. ### 5/5 — Works beautifully *2020-10-01, version 6.5* This makes my job so much easier. I have received emergency calls from executives who were locked out of their accounts, after hours while at a bar with friends, and I am able to connect, unlock their accounts, and reset their passwords in under two minutes without even missing a conversation. Enabling FaceID means I don’t have to fumble with our 16 random character admin password. I can answer a frantic call to unlock an account, reset a password, or disable a terminated user’s account all with one hand, while eating nachos with the other. Brilliant! ### 5/5 — Please help *2019-10-29, version 6.5* I’m finding out that my super tech savvy ex-partner was using our home WiFi network to greatly violate my privacy. This app was already downloaded on my iPhone (but I never downloaded it), ... among other ways of seeing if they still are spying on me, is there a way to verify/deactivate their permissions over me? Thx ### 5/5 — Great App *2019-10-11, version 6.5* App works great when working in the field with end users. Simple functions like unlocking an account or checking a device name really helps in tight binds. Recently I reached out the developers regarding dark mode bugs and shortly after, all resolved! Thank you. ### 5/5 — Bugs that need squashing *2019-09-28, version 6.4* Need to be able to see username in dark mode. When I try to restore previous purchases of the Ultimate version it continues to tell me I need to upgrade to use the reports. Although, these couple of bugs need attention. The app has otherwise been extremely useful. ### 5/5 — Great tool *2019-09-20, version 6.4* To be able to activate VPN, open this app and unlock an account in AD without needing a computer is amazing. Saves a ton of hassle on weekends when people forget passwords and lock themselves out. ### 5/5 — Crashes *2019-09-17, version 6.2* Latest update causes the app to crash on ios 13.1 beta ### 5/5 — Works great! *2018-09-28, version 5.5* Took me way too long to pull the trigger and buy this. What a great tool. As a mobile IT person, this is an invaluable product. Thanks! ### 5/5 — Great app, worth the money, would like more features in future... *2018-09-09, version 5.5* Essential app for anyone that administers AD for an organization and isn’t tied to a desk. Well worth the money for full version, especially where we use a Radius server and you can modify the dial in values. Features I’d really like to see added: 1) Read and search for Bitlocker keys in computer objects whose orgs store them in AD. 2) Read and modify advanced AD Attributes, like OtherPager, etc. 3) Compare group membership between two user accounts. 4) Set owner on computer objects 5) Modify description on computer objects --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*