# Active Lambeth — user reviews > 55 indexed App Store user reviews of Active Lambeth by London Borough of Lambeth, rated 4.80/5 from 16 ratings. - Source: https://appshunter.io/ios/app/active-lambeth/id6446823007/reviews - App overview in markdown: https://appshunter.io/ios/app/active-lambeth/id6446823007.md - Rating breakdown: 5★ 13 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of Active Lambeth? Overall sentiment: negative **Pros** - 👍 Easy to use (rarely mentioned) - 👍 Convenient (rarely mentioned) **Cons** - 🐛 App crashes frequently - 🐛 App gets stuck - 🐛 Service unreachable errors - 🐛 Login issues - 🐛 Cannot view bookings - 🐛 Difficult to navigate - 🐛 Unintuitive interface - 🐛 Slow performance - 🐛 Constantly logs out - 🐛 Requires frequent re-login - 🐛 Inconsistent membership recognition - 🐛 Poor user experience - 🐛 Clunky design - 🐛 Not fit for purpose - 🐛 Over-complicated for simple tasks - 🐛 Misleading class icons - 🐛 Links spin and go nowhere - 🐛 Difficult to book activities - 🐛 Tedious for multiple users - 🐛 App doesn't save login details - 🐛 Lacks detail on classes - 🐛 Unreliable connection - 🐛 Difficult to transfer from Better - 🐛 Broken activation links - 🐛 Poor signal at gym - 🐛 Visually inaccessible mess - 🐛 Difficult to book football pitch - 🐛 App hasn't worked since Better switch - 🐛 Cannot access bookings - 🐛 Very poor app - 🐛 Terrible app - 🐛 What a mess - 🐛 Usual Lambeth ineptitude - 🐛 Not ready - 🐛 Dreadful app **Commonly reported bugs** - Cannot access bookings in app or website - App keeps crushing or getting stuck - Error: Cannot view main menu (MAF error) - App won't let users sign in - App keeps logging users out - Forcing users to pick nicknames, all taken - App cannot be opened after displaying logo (white screen with 'Service unreachable') - Unable to login with credentials after sign up - First-time login creates a customer account not recognized if membership bought on web - Always need to write email and password when logging in - App is very slow, prone to hanging - Most days require re-login - Insane search UX, difficult to find activities - Doesn't save email and password - Loses waitlist classes - Misleading class icons - Links spin and go nowhere - Reset password email never arrives - App asks to pay to book every class despite membership - Logged out constantly, poor interface - App doesn't work - App is almost impossible to use - Poor connection - Service Unreachable error when booking activity - Unable to access account, details incorrect - Cannot transfer details from Bettergym to Active Lambeth - No record of membership, asked for bank details - Server not found when using app from home - Very tedious and cumbersome for multiple gym users, difficulty changing locations - App doesn't remember preferred gyms - Extremely difficult to book a football pitch - App hasn't worked since switch from Better - Constantly receive 'service is accessible' message - Multiple accounts issue, impossible to correct - No detail on swimming classes etc. - Suddenly stopped recognizing membership after 2 weeks - Online booking system omits sessions - Keeps getting stuck, nothing intuitive - Cannot just pay for swim session - App doesn't work - Cannot access bookings - App returns 'service unreachable' page - Unable to book a class - Unable to accept payment - Cannot book a class on the app - Activation link directs to an internal error page - Loads of links don't work - Impossible to work out how to activate old Better account - Link from instruction email broken - Cannot work out how to log in, keeps inviting to buy membership - Going to account tells user they haven't logged in but no option to login - Won't let me book/sign up for anything - Poor signal at gym, queues at gate for barcodes - Visually an inaccessible mess **Most requested features** - Lower age group for app download - Add pass to Apple Wallet - Option to remain logged in - Add Apple Pay as payment option - Improve search UX for finding activities - Include No Strings badminton sessions in booking system - Feature older people on website - Allow users to simply pay for swim sessions without membership - Make barcode visible immediately upon opening app - Place booking option on the same page as barcode - Remove unused features like fitness tracker and work with us tab from main view ## Newest reviews (14 of 55) ### 2/5 — Not able to view bookings in app - bug needs fixing *2026-05-26* Cannot access by app or website, which means you cannot alter chases unless you go in person . Recent bug needs updating as a real pain ### 2/5 — Impossible to navigate *2026-03-21* I’ve been trying to book some classes and it’s almost impossible to use the interface. After one hour, I still have no idea how to book a course. ### 2/5 — Insane search ux *2024-01-27* Dear developers, please look at the user journey for this: ‘I want to find somewhere to play badminton either today or tomorrow. I don’t care which centre. I don’t know where they have badminton facilities. I don’t care exactly how long the session is’. A few clicks? No, 20 minutes later, I think I’ve done it, but it’s hard to tell. ### 1/5 — So difficult to use *2023-11-09, version 107.7* When you log in and reset password it never arrives If you have the app on your phone I’m not sure why you then need to log in?? By the time you manage to sign in what you are looking for is no longer available ### 1/5 — 17+ only because of mature content and offensive language?? *2023-08-28* My almost 16 year old regular gym attender is constantly frustrated with Active Lambeth. He’s not old enough to download the app and therefore has to rely on a parent booking sessions. Immensely frustrating. The app offers the barcode to scan in, which of course he can’t have. Why have you decided to make this so difficult for junior gym members??? ### 1/5 — So much worse then Better *2023-08-07* The leisure centres in Lambeth were infinitely better before they were taken over by the council. Prices have gone up massively and you no longer have the flexibility to book an individual swim session. A day pass is absolutely extortionate at over £17! Facilities in the swimming pool are also not as clean as they used to be. Sadly like everything run by Lambeth council this doesn’t deliver for local people. ### 1/5 — Not user friendly *2023-07-06, version 106.51* Complicated, not user friendly, logged out constantly, poor interface, thoughtless design.. ### 1/5 — Awful *2023-06-24, version 106.51* It doesn’t work. Forgivable to begin with but it’s never worked. You need to book on the net or take a chance and just go to a centre. ### 1/5 — Not working *2023-06-18, version 106.51* This app is almost impossible to use it. That’s people do not pay to enter the gym ### 1/5 — . *2023-06-11, version 106.40.1* Poor connection ### 2/5 — Service Unreachable *2023-06-03, version 106.40.1* To not to say always, I got this everytime I want to book an activity. Hope this gets sorted out soon. ### 1/5 — Clapham Common Centre *2023-05-31, version 106.40.1* The Spin Cycles are poorly maintained & irregularly checked. They take a lot of daily wear & tear so there’s usually something broken or worn out on several of the spin cycles. Shame. ### 1/5 — Unable to access my account *2023-05-31* This app is not user friendly at all. Every time I put in my details, I am told that it is incorrect. I have not been able to transfer my details from Bettergym over to active Lambeth portal. There is no record of my membership, so when trying to book classes, I am asked for bank details. Also when I am trying to use this app from home, it keeps saying server not found! ### 1/5 — Useless!!!!!! *2023-05-28, version 106.40.1* Try to book any activity……. IMPOSSIBLE!!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless App *2025-06-10, version 108.41* Keep crushing or getting stuck ### 1/5 — Not working at all *2025-03-12, version 108.9* Error! Can’t even view into the main menu. Just says MAF error. Reinstalling doesn’t help. ### 1/5 — Awful app *2024-11-05, version 107.63* Awful to use, won’t let us sign in. Nightmare ### 1/5 — Annoying! *2024-09-03, version 107.63* The app keeps logging me out! Also it’s forcing me to pick a nickname of which all names are taken! ### 1/5 — It doesn’t work for me *2024-07-22, version 107.63* Despite deleting and reinstalling a few times, I can’t open this app. After displaying the logo, it then goes to a white screen and says: Service unreachable Could not reach the service (unknown error), please try again later. [MFA1001_200] 🤷‍♂️ ### 1/5 — Sign up issues *2024-03-17, version 107.7* I signed up but unable to login with my credentials. ### 1/5 — Totally unintuitive set up *2024-02-26, version 107.7* The Apps UI appears intuitive until you realise that when you log in first time it creates a customer account, which if you have already bought membership on the Web it is not recognised so you are stuck in a loop ### 1/5 — App *2024-02-17, version 107.7* I always need to write my email and password when I log in. I want to use that app straight away without having to log in ### 1/5 — Not fit for purpose *2024-02-10* The app is very slow, prone to hanging and just over-complicated for someone simply trying to book a class or a swim. Desk staff acknowledge it is not up to scratch when - after being unable to book something via the app - you are forced to go to the local center and do it in person, but nothing seems to get addressed about upgrading the app and improving/ debugging it in line with the long list of suggestions you can read from other reviewers. Users really deserve better and the clunky app is a real deterrent to local residents who want to exercise at an Active Lambeth location. ### 1/5 — It’s really poor show *2023-11-24, version 107.7* It don’t save your email and password, loses your waitlist classes, has misleading class icons leading to the same or different classes, often when trying to access links it just spins and goes nowhere. ## Most praised reviews (10 highest-rated) ### 5/5 — Bad *2023-07-03, version 106.51* The worse app I have ever seen. Never works ### 5/5 — Nothing works *2023-04-16* Keeps getting stuck and nothing is intuitive ### 5/5 — Easy to use *2023-04-15* Took a while to switch from Better and set up. Easy and quick to use. Very convenient. ### 5/5 — Work out *2023-04-09, version 106.40.1* Looking forward working out again. ### 4/5 — Age *2024-07-10, version 107.63* Dear Lambeth, could you please, lower the age group app is allowed to download, as you ask children to have their own accounts to log on it. Thanks! Vita V. ### 4/5 — ACTIVE LAMBETH report *2024-04-08, version 107.44.1* It is an all-round good place to go swimming and exercise, but the app can vary between usable and quite hard to use as it’s design is quite unique ### 4/5 — It does what it says *2024-01-29* Except most days I have to log back into the app, I would like the option to remain logged in ### 4/5 — Please add Apple Pay as an option *2023-04-04* Booking seems to work fine but payment details are such a faff if you don’t have a membership. Apple Pay would make life much easier for PAYG customers ### 3/5 — Pass in Apple Wallet *2023-11-13* The whole application looks a little bit rough but the main thing I would like to see and why I write this review is an opportunity to add my pass to Apple Wallet. It will solve many people’s problems and it will be very very comfortable to use! Thank you!! ### 3/5 — ☹️ *2023-07-15, version 106.51* i pay my membership but the app ask me to pay to book every class ( even on my selected gym ☹️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*