# Active Nation. — user reviews > 55 indexed App Store user reviews of Active Nation. by ACTIVE NATION UK LTD. - Source: https://appshunter.io/ios/app/active-nation/id1361032471/reviews - App overview in markdown: https://appshunter.io/ios/app/active-nation/id1361032471.md ## Newest reviews (10 of 55) ### 3/5 — Membership dates *2025-01-26, version 3.5* Why aren't the membership renewal dates on the app? ### 4/5 — Super *2024-12-30, version 3.5* Super ### 3/5 — Bar code *2024-11-25, version 3.5* The app will be a lot better once I can use it to scan in on entry ### 4/5 — Great App *2024-03-25, version 3.4* The app itself is great - my gym is currently getting its IT up and running meaning some of the features are not working -will update when I see improvement. ### 2/5 — Poorly developed app *2024-03-04, version 3.4* App needs a total overhaul. I have to load at least 3 times each time I want to see/book anything. Very poor and not well designed. ### 4/5 — Easy to book - but classes not clear *2023-12-06, version 3.4* I’ve just started using this app to book classes at my local gym. Booking classes is easy but there is a lack of information regarding what you’re booking ie details of what the class is (some are obvious from the name, but others are not) I had to google the Les Mills ones in particular. I tried ringing the gym for further info but it was constantly engaged and the web page has just basic information. There is no indication either on the app of what level of fitness each class is aimed at. So I’ve booked and am hoping for the best. ### 4/5 — Good Gym *2023-11-01, version 3.4* Good classes, fairly well organised, convenient, good value for money, some great instructors, although some a little grumpy. Desk staff could be more knowledgeable about what’s happening and when. ### 1/5 — Poor app and experience *2023-09-14, version 3.4* I paid for a year membership upfront, however since paying 2 months ago my app has never allowed me to book classes. I have to go onto the website to be able to book any classes and it only allows me to book a week in advance, where as the app lets you book 8 days in advance, this means the popular classes such as Pilates fill up before I even have the chance to book it - active nations work around is for me to call them each time I want to book a class, however this is very inconvenient seeing as they rarely answer the phone. I keep being told “tickets” have been logged with the apps developers to fix this, however there’s been no fix for 2 months and I’ve had no update for weeks - I expect they’ve now just forgotten the issue exists. The woman who works in the sports centre has been helpful in trying to get this fixed, but it goes to another team to action anything and they seem to not prioritise customers app issues. Very poor. Other gym apps I’ve had have been far superior to this one also, it doesn’t give a description of the classes or says who the instructor is. Also doesn’t accurately log your visits either. ### 4/5 — Works well *2023-09-10, version 3.4* Been using it for years with no issues. ### 4/5 — Easy to book classes *2023-08-08, version 3.4* Love being able to quickly see and book (and cancel) classes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unstable, bookings rarely work *2025-03-03, version 3.5* Hasn't been updated for 10 months. Advice from staff in leisure centres is 'keep trying to log in again until you can complete your booking'. Who has time for this? Just make the aoo work, or cancel it & go back to phone bookings. The app is beyond useless as it's a compete waste of time. ### 1/5 — Hopeless App *2025-02-09, version 3.5* This app has barely functioned for all of 2024, with numerous releases of the ‘new game changing app’ always postponed. I have tried to address it with staff and tech support. No joy. For all of 2025 to date I now can’t even log in! Can’t book classes at all as the ones I like are highly popular. No assistance from anyone! ### 1/5 — Always problems booking classes *2025-01-20, version 3.5* This app is intermittent, it rarely works and makes booking classes so frustrating, especially when classes are fully booked within hours of their release. You have to book 7 days ahead of the class you want to attend. And it does not alert you if you have moved from the ‘waiting list’ to ‘booked’ status meaning unless you check the app (that doesn’t work) constantly on the day you can miss out on attending. Booking opens at 7am and you’re lucky if if the app is working………reloading, uninstalling/reinstalling, trying on desktop version and generally wasting time to book a class is unacceptable Active Nation ### 1/5 — Terrible app *2025-01-20, version 3.5* I would give 0 stars if I could. The app is incredibly unstable. When selecting a session from the calendar of events, sessions do not load. The following message appears: “Request failed. Please try again later.” If, after trying for around thirty times the session booking screen does actually appear, I receive this message and have to retry the booking again and again: “Session was not booked. Please try again later”. Unfortunately, because you have reduced the number of classes at times suitable for those work, and the class is very popular, by the time these issues are overcome this means there are no spaces left and a huge waitlist. It’s an appalling customer experience that affects the value for money from my membership. ### 1/5 — Appalling app *2025-01-11, version 3.5* This app has to be the worst apps I have ever used. Constant error message, lack of information, convoluted design system to even just get timetables. Not to mention it says every class is fully booked but when you go through the main website they aren’t……maybe look at everyone’s active app and a few others to learn how to put together a usable app! ### 1/5 — Dreadful app *2024-11-19, version 3.5* I’ve paid for a years membership and so far in the last 4 weeks have been able to attend 2 classes. The app rarely works and when I do get on it all the classes are booked with a huge waitlist. I’m not interested in the gym just the classes. The app constantly crashes, is so hard to use. I click on the relevant section and it just circles round. I go to my bookings and it often shows nothing although most are the waitlist anyway as I can never actually seem to get a booking. ### 1/5 — Poor Functionality *2024-10-15, version 3.5* Unable to manage bookings. All I see is a blank white page, irrespective of date selection ### 1/5 — Absolute garbage *2024-10-14, version 3.5* It won’t even let me log in.Keep asking active nation whats the issue and advised to reset password,this makes no difference.So fed up of being told we are bringing out a new app shortly ### 1/5 — Awful app - when will it be fixed!? *2024-09-02, version 3.5* For months now this app has been awful. It rarely ever works to book classes from without having to go through the website where you can’t see how many spaces are left etc. Please sort it out active nation, it’s such a pain! ### 1/5 — Glitchy!!! *2024-04-22, version 3.5* My app regularly glitches and won’t show any classes for me to book! Barcode for entering gym doesn’t work for me either. ## Most praised reviews (10 highest-rated) ### 5/5 — Ms JE Taplin *2025-05-30, version 3.5* My happy place. So good for the mind ### 5/5 — Birch wood Active Nation *2024-11-11, version 3.5* App really easy to use class available to book 8 days before class. ### 5/5 — Super simple to use *2024-09-21, version 3.5* Easy to access class times make and cancel bookings ### 5/5 — Favorite Gym ! *2024-08-24, version 3.5* The Quays - has been my favorite gym for the last 10 years! love the staff and love gym! ### 5/5 — Birch wood Active Nation *2024-04-04* App really easy to use class available to book 8 days before class. ### 5/5 — Mandy *2024-03-07, version 3.4* Sometimes it won’t book the class. Takes time to load. Frustrating at times ### 5/5 — Fab *2024-02-25, version 3.4* Easy to use , love it ! ### 5/5 — Just what I need *2024-01-21, version 3.4* Good app easy to access and book classes would recommend ### 5/5 — JC *2024-01-20, version 3.4* Good atmosphere always Polite staff ### 5/5 — Anne Williams *2023-12-05, version 3.4* I love the teachers especially Mandy Pilates and Katie Thai Chi. The app is good easy to use 😀 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*