# Active Nottingham — user reviews > 41 indexed App Store user reviews of Active Nottingham by Nottingham City Council, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/active-nottingham/id972223843/reviews - App overview in markdown: https://appshunter.io/ios/app/active-nottingham/id972223843.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (14 of 41) ### 2/5 — Difficult to use updated app *2023-07-11, version 106.61* As others have said, the city’s leisure service & staff are excellent but this improved app isn’t. My membership of Active Nottingham has been longstanding but to access the new system has been difficult. Visually the small text size and colours used make reading key information difficult and the addition of fields to enter, slows down the process of booking as does moving to another part of the app to check or change the booking, not as simple or user friendly as the previous version. Hopefully, this less efficient and user friendly version will be modified soon. ### 3/5 — An app for the full members? *2023-01-24, version 5.94* It’s good to have the facility to book in advance so that’s one star to begin with! But the time it takes to pay for individual sessions is the other side of the coin. To go through inputting card details and everything else is a real faff. And then it’s asking for our country? Are people really making international bookings to swim in Nottingham now? Fortunately I discovered that by ignoring all of that straight to paying, it goes through. No consolation for new users though. A single button for PayPal as an option would overcome all of this at a stroke! They have all of this information. I would gladly pay an extra tiny 4% fee to use it for sure if that was the only disincentive. There is no facility to alter bookings when circumstances make necessary. It only takes a cancel button so that we can rebook another date. To guard staff bookings there could be a cut off time limit of management choice to the cancellation facility, say 24/36/48 hours? I suppose it’s early days for the automated system, so I hope that regular tweaks and fixes can be made because you’re definitely on the right track! 🙂 “For the want of a nail…” ### 1/5 — Poor website *2022-08-13, version 5.94* Searching for classes, impossible to get back to venue list??? ### 1/5 — Rubbish app *2022-08-01, version 5.94* Needs updating. Select drop downs and it auto drops and minimises again. You cant book multiple features. The account bit doesnt allow you to log into your account. To book as a family you have to book and pay for one ticket at a time. Useless. ### 1/5 — If I could give zero stars I would *2022-07-24, version 5.94* This review is specifically for the app and is not meant to be a reflection of the services provided by ActiveNottingham. It can’t be. I still haven’t been able to use them. An app that prevents you from using the services it is supposed to support is less than useless. I have been trying to resolve this for months, but have only been shunted from one help desk to the next. There is no obvious place to login when I open the app. The My Account tab informs me that I am not logged in, but doesn’t give any option to do so. If I try to book a session I am then asked to log in, though this does seem to occur at a different stage of the process with each attempt. When I do try and login I told that my details are incorrect, however I have confirmed them with the staff in person. When I try to reset my password I get stuck in a death loop which involves me being told that email is/isn’t already registered and I can’t therefore proceed. I have literally had to take my child to pools outside of the City in order for him to learn to swim because no one is willing/able to resolve this problem. ### 1/5 — Rubbish app *2022-07-10, version 5.94* Requested a number of times that the app be streamlined for gym bookings. Seems bizarre you have to go through 9 steps to book a gym session let alone having to let them know you’re coming first. Cancelled membership. Lazy devs ### 1/5 — Terrible *2022-05-23, version 5.94* Awful app makes no sense ### 1/5 — 👎🏽👎🏽👎🏽 *2022-04-27, version 5.79* We did complain many times, is just wasting money for this place. Steaming room doesn’t work . Shower and hot water not good enough. Reception doesn’t answer properly and never has smile on the face and give you right answer for those problems. I just waiting for finish my contacts till end of the year. 👎🏽 ### 1/5 — The worst app *2022-04-17, version 5.79* This is the worst app, it rarely works. I always have to re-download it just for the app to work. unable to book gym session because it won’t load and give me options for the days and time. This did not occur just once but its a constant issue. Its unable to show my history. Just a terrible app. ### 1/5 — Amazing friendly stuff *2022-04-12, version 5.79* Everyone is so nice abs help full at the Djenoligy Center ! ### 1/5 — Lio *2022-04-11, version 5.79* It’s rubbish app and very confusing. I can’t change my member ID to get concession? ### 1/5 — Bad app *2020-12-09, version 4.76* So difficult to use, the app won’t let you book using your membership, you have to pay on the app for the session or it won’t let you book, even if you already pay for a membership. When you search for swimming slots after having logged in you can’t see what time they’re at, you have to chose one to check the time. If it’s not at the right time and you click back, it takes you all the way back to login again. Not user or mobile friendly! ### 1/5 — Poor design and improve implementation *2019-11-21, version 3.51* 1. Tried to register but fields and drop downs are not complete or do not work 2. Design layout all over the place so unable to see the entire screen 3. Drop down menus disappear when clicking on them 4. Buttons appear of the screen making it difficult to see Hope this is I’m beta testing and free (by charging councils tax payers for a poor designed app). ### 1/5 — Old and outdated *2019-07-25, version 3.51* Never loads so I can never book into the gym. Old and outdated ## Most critical reviews (10 lowest-rated) ### 1/5 — Twenty mins to book a swim waste of precious time *2024-10-06, version 107.106* Takes far too long. Almost gave up ### 1/5 — Nightmare to use *2024-07-09, version 107.63* The apps logs out everytime you click on home portal and doesn’t even show or let you book new classes after moving up the stage for my children. Every-time either you have to change it through phone call or reception. Have to give 1 star as needed to choose 1 to put the comment ### 1/5 — Instacrash *2024-05-23, version 107.61* App doesn’t open at all ### 1/5 — Awful *2024-04-17, version 107.46* Terrible app & website, complicated, dated & not user friendly ### 1/5 — Password reset email is not working! *2023-08-05, version 106.61* I have been trying to change my password for last couple weeks but reset link is not coming to my email!!! I forgot my pw and not able to booking any classes! ### 1/5 — Horrible *2023-07-01, version 106.61* The new booking system is horrible. It’s so hard to book in and it always logs you out ### 1/5 — The app, not the company *2022-10-10, version 5.94* Sorry, how is getting 5 star? It’s a essentially a safari link, not an app. I invite anyone to try and book a swim on here on pay as you go and register for an account using their phone! Oh and at the end it doesn’t give you password, so you have to go through the password rest because it didn’t give you password, then you make one but even if try one, it says that the values don’t match when they do! Broken crap, put me off using the app ### 1/5 — Bad App Letting Down Good Facilitates *2022-09-14, version 5.94* It’s has been said in other reviews, this is a bad app with poor account setup, verification and no payment integration. You can only book a week in advance so invariably all slots are gone and you end up on a waiting list! The icing on the mouldy cake is staff at the facilities are reluctant to take bookings and simply direct customers to the app!! All needs a thorough rethink. ### 1/5 — Adult swimming lessons *2022-09-14, version 5.94* Where do I book adult swimming lessons? There is no information on the app to book and pay for adult lessons ### 1/5 — App crashes a lot *2022-08-21, version 5.94* In theory the app is great but it crashes so much and I get faults on the booking page meaning that for weeks on end I can’t book anything even after deleting and reinstalling the app. Needs fixing as basically you pay for a membership and then can’t use it because of the issues with the app ## Most praised reviews (10 highest-rated) ### 5/5 — A note of thanks & appreciation. *2023-07-31, version 106.61* I was ‘forced’ to go to Djanogly when John Carroll closed. Like many users, I had used JC for many, many years: we knew the staff well and they were friendly, helpful & responsive. (Twice I nominated Mavis for an employee award). But I’m delighted to say that Djanogly has proved to be just as good. The staff group is wonderful: they go out of their way to help - eg I suspend my membership from time-to-time and I invariably face problems when I return. They always try to sort them - even when they don’t know why I’m having them. Moreover, when I ‘lost’ my ‘swim cap & goggles and, on another occasion, a silver eering, they were returned… On a day-to-day basis, they’re very friendly! A vote of thanks & appreciation to all of them! Paula Brady ### 5/5 — My review *2022-08-24, version 5.94* From day one I have found visiting Victoria leisure centre a complete joy. The staff are super friendly and super positive. My membership is worth every penny. Love my swimming in a lovely pool and just so pleased that I engaged in early February ### 5/5 — Mrs GPMiller *2022-08-15, version 5.94* Very impressed so far, not joined as a member yet, but will do if it’s good value for money ### 5/5 — Quick and easy *2017-05-03, version 3.10.1* Allows you to book sessions quickly ### 5/5 — Great app *2015-06-16, version 2.11* Great app, really easy to use and book sessions! ### 5/5 — Amazing product *2015-03-23, version 2.8* Simple to use, slick, fast, user friendly and all round fantastic app. The use of email as a login is a plus also... ### 4/5 — Why can’t my fob log me in? Without using the app *2025-03-21, version 108.22* The system of having to book the gym just to get in, is a pretty backwards system. Most places we just turn up it logs us in with the key fob. ### 4/5 — Usually good *2024-07-22, version 107.63* This App, on my phone is not working. It doesn’t allow me to download app from the App Store ### 4/5 — Swimming *2022-10-27, version 5.94* Great pool and staff . Web site re booking could do with updating as have had problems booking on line. Adding the depth of the water to the information would be helpful for each session and a very good selling point …. Use your assets better this would be very useful for younger swimmers !! ### 4/5 — Bookings *2017-08-05, version 3.13* Good app, but unable to see your bookings. What is the point of the favourits button, it doesn't work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*