# Active World

> Personal portal for leisure management, class booking, and communication. (iPhone/iPad app by Zappasoft Pty Ltd.)

- Source: https://appshunter.io/ios/app/active-world/id1446699736 (this page in markdown: same URL + `.md`)
- Developer: [Zappasoft Pty Ltd](https://appshunter.io/developer/379436504)
- Category: Health & Fitness, Sports
- Price: Free
- Rating: 1.00/5 from 2 App Store ratings · 67 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 79 MB
- Languages: American English
- Released: 2019-08-25
- Data updated: 2026-09-06
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/active-world/id1446699736/reviews.md

## What is Active World?

The Active World app is your self managed personal portal and companion app for the Active World Leisure Management solution. Just enter your centre's name or scan its QR code to connect to your centre. Active World allows you to:

•	View upcoming classes
•	Book new classes
•	Advise of your child’s non-attendance and book make-up lessons
•	Track learning pathways and progression
•	Receive digital awards for effort, teamwork, perseverance and having FUN!
•	Send and receive messages to the Centre staff
•	Manage personal and billing details
•	Add relatives to your account so they also have visibility of schedules and progression

Active World is the key communication tool used between you and your leisure centre.

## Key features

- View upcoming classes
- Book new classes
- Track learning pathways
- Receive digital awards
- Message centre staff
- Manage personal details
- Add relatives to account

## What do users think of Active World?

Overall sentiment: negative

**Pros**

- 👍 Works well for some users
- 👍 App is good for gym entry
- 👍 Regular updates are appreciated
- 👍 New updates are great for booking
- 👍 Makes life easier

**Cons**

- 🐛 App crashes frequently
- 🐛 Difficult to use and navigate
- 🐛 Updates often break functionality
- 🐛 Slow to load or doesn't load
- 🐛 Booking process is cumbersome
- 🐛 Poor user interface/UX
- 🐛 Not mobile optimized
- 🐛 Issues with payment and direct debit
- 🐛 Limited class variety and repetition
- 🐛 Lack of customer support/responsiveness

**Commonly reported bugs**

- App crashes on startup after update
- App won't open after update
- Cannot book classes after update
- Login issues (wrong password/email)
- 500 error when changing password
- GET method not supported for route
- App crashes on iPhone
- Cannot see schedule after update
- Keyboard freezes in front of selections
- Cannot add family member (server error)
- Cannot see classes after iOS update
- Cannot suspend or cancel membership
- App not functional with website
- Cannot access booking box since last update
- App shuts down when touching search/book classes tile
- App closes when selecting an icon
- Cannot reset location/preferred leisure center
- Cannot cancel or suspend membership
- App barely functional, nil comms with site
- Cannot remove booking
- Cannot pay through payment
- Unauthorised when resetting password
- Cannot update swim lessons
- Full classes disappear from search
- App doesn't show if you have already booked a class
- Cannot book classes even with active subscription
- Cannot see my son's swim schedule
- App doesn't download since updating

**Most requested features**

- Sync with phone calendar
- Option to disable notifications
- Easily save favorite venues
- Improve class search and filter functions
- Add waitlist option for full classes
- Show full classes instead of hiding them
- Ability to see if already booked into a class
- Quick links in the center of the app
- Add calendar sync option
- Break up calendar with daily list
- Add images to class lists
- Make home screen customizable
- Add Apple Wallet integration for gym access
- Ability to type to find center instead of spinning
- Save payment details
- Ability to view multiple centers without signing out
- Option to add family members
- Show age progress after booking a class (optional feature)
- Allow users to pull out of classes until they start
- Add a counter for attended classes

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/active-world/id1446699736/reviews.md

### 3/5 — Good but still needs work

*2026-08-07*

It would make so much sense if in the member progress, it automatically started at the age group they’re enrolled in rather than their first enrolment. Each time I view my children it starts from their infant progress and I have to change it to their school age one. Would make so much more sense to start where they already are.

### 3/5 — Calendar Sync or notification

*2026-06-28*

I hope the schedule could be synced with the phone’s calendar. Sometimes, we might forget about our booked make up classes so it would be helpful if they are synced or we get notified if we have an upcoming booked class. If people find the alerts too annoying, maybe have an option to disable it. But that’s easily available in the phone settings already.

### 5/5 — Works ok for me

*2026-04-16, version 4.10*

Does everything it needs to do

### 1/5 — Active World

*2026-04-10*

Should perhaps be named in Active World
Since taking over management from the Ymca things have gone downhill. The pool is not as clean. Access is limited because of school carnivals and learned to swim classes.
The variety of classes is rather limited and repetition becomes boring. But what’s more The organisation is not interested in trying to address any of its deficiencies.

### 5/5 — Loved it

*2025-12-01, version 4.8*

10/10 would use again

### 1/5 — Terrible

*2025-08-20*

My gym has started using this app and it’s terrible. I want to view and book classes across different venues and there is no way to easily save your favourite venues and you have to search through a very long list of venues each time you want to look at another gym. The class search and filter functions are awful. 

Needs a major upgrade. Make more like MINDBODY!

### 1/5 — Sub par app

*2025-08-05*

Too many clicks to book a class. 
The worst “feature” is for changing centres. You have to spin through which takes ages instead of being able to type in a few letters to find your centre. The placement is also bad, I end up with the short screen. So frustrating!

### 1/5 — Stop fiddling with it

*2025-06-30, version 4.6*

It’ll work perfectly fine til it gets updated and then you can’t use anything. Stop making unnecessary changes I had access to my account until you did this and now I can’t!

### 1/5 — Not able to reschedule

*2025-04-29, version 4.5*

When I try to look at my schedule - get this message - the GET method is not supported for this route. Suggested method: POST. After that nothing works

### 1/5 — Was this designed by an 8 year old

*2025-04-05, version 4.5*

Clunky hopeless app. You can’t even save your payment details and it is so antiquated and hard to use . You can’t even view multiple centers that you might be signed up to without signing out and back in. The app is pathetic

## Frequently asked questions about Active World

### What does the Active World app do?

The Active World app serves as a personal portal for managing your leisure center activities. It allows you to view and book classes, track progress, receive awards, communicate with staff, and manage your account details.

### How do I connect to my leisure center?

You can connect to your leisure center by entering its name or scanning its QR code within the app. This establishes your personal portal and links you to your chosen facility's services.

### Can I book classes for my child?

Yes, the app allows you to book new classes, advise of your child's non-attendance, and book make-up lessons. You can also track their learning pathways and progression.

### Is there a cost to use the Active World app?

Based on the provided information, the app is free to use. There are no mentions of subscription fees or in-app purchases for core functionality.

### What kind of awards can I receive?

You can receive digital awards for demonstrating effort, teamwork, perseverance, and for having FUN! These awards are a way for the leisure center to recognize your engagement and achievements.

## Version history (last 5 releases)

### 4.16 — 2026-07-24

In this version, we have added:
•	Mandatory field checks in Buy Membership, Buy Visit Pass, and Book Weekly Lesson.
•	Function to allow the users to edit the profile's email.
•	Various minor fixes and performance improvements.

### 4.15 — 2026-06-25

In this version, we have added:
•	New quick access button to check your visit pass status
•	UI improvements for Wexer module
•	Bug fixes

### 4.14 — 2026-05-28

In this version, we have added:
•	UI improvements for Wexer module.
•	Crash fixes for Class Calendar screen.
•	Minor performance enhancements.
•	Bug fixes.

### 4.12 — 2026-04-29

In this version, we have added:
•	Wexer online classes integration.
•	Minor performance enhancements.
•	Bug fixes.

### 4.11 — 2026-04-29

In this version, we have added:
•	Wexer online classes integration.
•	Minor performance enhancements.
•	Bug fixes.

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All apps by Zappasoft Pty Ltd: https://appshunter.io/developer/379436504

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*