# ACU Mobile App — user reviews > 58 indexed App Store user reviews of ACU Mobile App by Assiniboine Credit Union, rated 1.96/5 from 744 ratings. - Source: https://appshunter.io/ios/app/acu-mobile-app/id559869401/reviews - App overview in markdown: https://appshunter.io/ios/app/acu-mobile-app/id559869401.md ## Is ACU Mobile App safe? ACU Mobile App does not appear safe based on available data. The AppsHunter Safety Score for ACU Mobile App is 40 out of 100. This assessment is based on 744 user ratings, with an App Store average of 2.0 out of 5. ## Is ACU Mobile App legit? ACU Mobile App appears to be a legitimate app. The AppsHunter Legitimacy Score for ACU Mobile App is 88 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (19 of 58) ### 1/5 — With the new update, I’m locked out *2026-04-19, version 17.3.1* My phone is an iPhone 8 and my phone doesn’t support iOS 17 or later. The app doesn’t allow me to do anything on the app anymore it just tells me to update to a version that I can’t get on my phone. I guess I’ll have to do any online banking through the website now… ### 1/5 — New Updates Required *2026-04-18, version 17.3.1* Used to love using the mobile app, but for people with older phones they continue to push out older IOS models. Now I have to buy a $1000 phone to access the app. ### 1/5 — up to date bs *2026-04-18, version 17.3.1* My phone isnt up to date, and the app expects it to be. i wont be able to use my card until i have an up to date phone.👎👎 ### 1/5 — Recent update *2026-04-17, version 17.3.1* No longer can use on my phone due to new update. Prior it would bug out and I’d have to delete and re download. Recently there was a whole two days when I couldn’t even get into my online banking. I don’t want to have to buy a new phone to use an already faulty app. ### 1/5 — Worst banking App *2026-04-09, version 17.3.3* I've had this ACU business banking since previous ownership opened the business accounts with ACU. This app is crashing more than working. Also, they update and fix the app every weekend, but it is still not working. There is no point talking to their employees; they have no knowledge either. It is better to deal with RBC Business instead of ACU. ### 1/5 — Bad App *2026-03-25, version 17.3.1* This app makes it hard to have a bank account with Assiniboine. Often the app is down and I’m unable to access my account, especially on payday when I need to use the app the most. ### 1/5 — Useless *2026-03-25, version 17.3.1* This app won't even open for me! I'm in a wheelchair, this is a huge problem. Talk to the bank and they are like oh well, try again later. Unbeleivable! ### 1/5 — ACU app *2026-01-01, version 17.2.0* I cannot access this app on my phone now after the update my phone is too old so how are we supposed to do digital banking I do not want to purchase a new phone just to access this app this is ridiculous ### 1/5 — The app doesn’t even work. *2025-12-25, version 17.3.0* Can’t log in for 5 consecutive days with no message of there being any maintenance. Works fine on the web just not on their own app. This app is horrendously bad with constant issues. ### 1/5 — Need to buy a new IPad to do upgrade - Part 2 *2025-12-12, version 17.2.0* Just saw the Developer response to my review below. It seems the response is 2y old - does that mean 2 years old? And, if I delete the current app (which I might do anyways because it no longer works) and try to reinstall the App, it won’t work anyways because it needs IOS 17 and my poor IPad only goes to IOS 16. Upgrading apps is good if the apps actually work when an upgrade is done. Previous review: Why do companies do upgrades so they don’t work on older computers. Mine is only 6 years old and since I now cannot see my bank balance as the upgrade won’t work on it, I don’t know if I have enough money to buy a new one so I can do the upgrade. You call it Upgade, I call it DOWNGRADE! ### 1/5 — Upgrade *2025-12-06, version 17.2.0* This really sucks. You assume everyone has an up to date cell and can download the new update. Well guess what. —- some of us don’t. We pay the rent and buy food on our limited pension. Guess I am not a valued client😩. ### 1/5 — ACU cant even put in the work to appear to care about their customers *2025-12-03, version 17.3.0* App only functions 50% of the time. Was just hit with an update to “continually improve performance” and it just bricked the app. Cant access bank info when i need it most. Is ACU going to compensate me for money lost? Of course not. Come on guys, do better. At least spend the money to put in working infrastructure so you can pretend to care about the user experience ### 1/5 — Don’t install. Doesn’t even open anymore *2025-10-25, version 17.2.0* This app is terrible and I fear it’s also a security liability. Uninstalling until ACU overalls and adds MFA support. ### 1/5 — Really bad bank app *2025-09-22, version 17.2.0* Password works in web mobile but not in their app. It’s even funnier because the app opens the web version’s log in page yet it refuses to accept my correct password. Also the accessibility in this app is very bad, basic things like text contrast should be checked and applied properly. ### 1/5 — Not functional *2025-09-06, version 17.2.0* It was working up until a few weeks ago. Since I got a new phone, I cannot log into the app. Pretty annoyed. ### 1/5 — Worse banking apt I use *2025-09-03, version 17.2.0* I find this app very difficult to use, hard to login and very slow. I use Acess cu, CIBC and RBC. All of which operate smoothly then I try. Login to ACU and half the time I have to remove the app and reinstalled to get on. ### 1/5 — Doesn’t work *2025-08-19, version 17.2.0* Worked well for a couple years, stopped working a couple days ago without any heads up. Not what you want with a banking app. ### 1/5 — terrible *2025-08-17, version 17.2.0* leave it up to ACU to make the worst banking app known to mankind, can’t even login because it keeps timing out. please hire an actual developer. ### 1/5 — Poor *2025-08-12, version 17.2.0* Worked Ok to start now won’t even open ## Most critical reviews (10 lowest-rated) ### 1/5 — Money robber *2026-10-02, version 17.3.7* This bank is too greedy on money. You will get charged 45$ right away if you have late deposit just a not a 5$ charged its 45$ be ashamed on your self!!! ### 1/5 — Last update made it worse *2026-09-19, version 17.3.7* The app no longer displays my balance at a glance (yes, it’s set up properly) and my Apple wallet debit card transaction notifications come in hours after the fact now. This app just keeps getting worse. ### 1/5 — Access blocked when on VPN *2026-06-28, version 17.3.5* Stupid decision. App also just randomly stops working and gives you "We are unable to complete your request at this time" errors when you need to do something important ### 1/5 — Useless update *2026-06-07, version 17.3.1* Cannot update since my iOS is 16.7 and this now requires minimum 17. Why would you cut out half your customers? We all don’t go out and buy a new phone every year. Very disappointed. ### 1/5 — Can’t even update right *2026-05-21, version 17.3.1* Today when I checked the app all I saw was a button to “update” but when I pressed it, it just sent me here with no actual way to update it. This horribly made app is entirely useless. ### 1/5 — Terrible app! *2026-05-11, version 17.3.3* I have had nothing but trouble with this app. It rarely opens on the first try, if at all! ### 1/5 — Terrible *2026-05-08, version 17.3.3* What a terrible app honestly so bad to use is always down for maintenance and always having issues loading stuff up ### 1/5 — Password incorrect?!?! *2026-05-05, version 17.3.3* I have to login website with the “wrong” password. ### 1/5 — Cant use app or update, caught in a loop! *2026-05-01, version 17.3.1* App says i need to update, phone says ISO is up to date... around and around I go... So now I cant access my banking! USELESS APP! ### 1/5 — Never *2026-04-24, version 17.3.3* Never works properly ## Most praised reviews (10 highest-rated) ### 5/5 — Makes Banking effortless *2025-05-30, version 17.2.0* This app is easy to use and has everything I need for my day to day banking. It makes managing my finances simple and convenient, saving me time and effort. I really appreciate how smooth and intuitive the experience is- definitely makes life easier! ### 5/5 — love it! *2025-04-16, version 17.2.0* super easy to use. ### 5/5 — Super easy to use *2024-11-21, version 17.0.3* Easy to deposit or transfer money… Super easy to use app, my favourite place to bank for sure. Updates have made it sooo easy to use. And ethical banking to boot! ### 4/5 — Ease of use *2024-11-23, version 17.0.3* Over the years ACU had tried to make upgrades to cater to clients needs. It may not be the best we hope for but the fact that the institution hears our grievances is a good indicator of a good customer service ### 3/5 — Landscape mode is still broken, bill payments fail *2025-02-25, version 17.1.0* This app still only works in Portrait mode, which makes it useless as an ipad app, especially with an attached keyboard. This feature was available in the old version of the app. I was directed to use the website by the support team(which is less secure and not as streamlined). Another issue is failed bill payments, multiple times I have had a bill payment not registers when submitted, only to have it appear days later, but not before I paid the bill again having assumed the transaction didn’t go through. The app unlike the website doesn’t provide a confirmation number. Recommend using the cumbersome website for bill payments or finding a better credit union. ### 3/5 — Better than it used to be *2025-01-11, version 17.0.3* It’s ok, lots of good features and decent response time. Biggest peeve by far is the mobile cheque deposit. It takes many, many attempts before it’s finally happy with the image. Most times I end up going outside in bright sunlight before it finally works, and even then it takes a few attempts. Also loses Face ID login every couple of months, annoying. I’d bump up to five stars if they would fix the first issue though. ### 2/5 — How can a banking institution have this bad of an app? *2026-03-13, version 17.3.1* I’m starting to wonder if I should trust a credit union when they have such a horrible app and website! Every other time I try logging into the app I get an error… not password, just app issues. When I go to the website I can’t find a way to login to access my account! What’s the use in having a website that says I can check my accounts but has no way to do it! I’ve lost faith in ACU because of this! ### 2/5 — Log in issue *2024-12-04, version 17.0.3* Often have log in issues. Since I’ve been using it for the past few years. Face ID never works. Always have to put in password. At the moment I can’t log in at all. I just get a spiny wheel. App is unusable. When it works it’s okayish. ### 2/5 — Update has bug that thinks Face ID has been deactivated *2024-11-29, version 17.0.3* I was forced to update my app and now my Face ID won’t work and I get a message at the top of the screen saying Face ID has been deactivated, even though I keep checking in setting and it is not turned off. It is in fact on. Please fix right away! ### 2/5 — Garbage app *2024-11-20, version 17.0.3* This app hardly ever works. Frustrating when tech is used for everything and the most important part of everyday living (money) is so difficult to access. Limited hours, limited ATM usage at some locations, app not working, deposits not done properly…the list goes on. Time to switch financial institutions! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-14.*