# Acuity: Appointment Scheduler — user reviews > 502 indexed App Store user reviews of Acuity by Squarespace, Inc., rated 4.80/5 from 29,852 ratings. - Source: https://appshunter.io/ios/app/acuity-appointment-scheduler/id1179146771/reviews - App overview in markdown: https://appshunter.io/ios/app/acuity-appointment-scheduler/id1179146771.md - Rating breakdown: 5★ 26,616 · 4★ 2,053 · 3★ 506 · 2★ 198 · 1★ 479 ## What do users think of Acuity? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Customizable booking pages - 🚀 Seamless integration with websites - 👍 Helpful customer service - 🚀 Efficient scheduling and booking - 👍 Versatile for different businesses **Cons** - 🐛 Frequent app crashes and glitches - ⏱️ Too many updates disrupting user experience - 🕰️ Lack of weekly calendar view in app - 🔍 Limited reporting and analytics - 💰 Expensive for small businesses - 🔍 Difficulty managing client accounts and payments **Commonly reported bugs** - Appointment information disappearing from calendar - Inability to see client payment status - Timezone errors and incorrect scheduling - Unresponsive app and slow performance **Most requested features** - Waitlist functionality - Automated client reminders and confirmations - Ability to book multiple appointments at once - Improved calendar view and navigation - More robust reporting and analytics - Integrated payment processing and point-of-sale ## Newest reviews (17 of 502) ### 2/5 — Worked great and now I can’t log on *2026-08-19, version 93.0.0* When it works, it’s awesome. But it has logged me out and when I go to log in, it stays on a blank page ### 3/5 — Hmm *2026-08-07, version 91.0.0* I must be missing something. Yes I can schedule and collect easily but I get notifications that go nowhere - like what am I being notified about? I assume it’s bc a client scheduled but when? I can’t see a whole day view so have to scroll and slide to try to find new activity. It just seems like the app is half done and I wish they would improve it.. ### 2/5 — Take Over makes worse *2026-07-20, version 89.0.0* Big take over by square space now instead of signing into app, I now have to sign into square space ?? Why?? That makes extra work & now it’s even harder to sign out coz the log off option in buried in the iPhone frame. Not happy🙁 why tamper with something that has worked for YEARS! ### 4/5 — It’s great when it works right. *2026-07-13, version 88.0.0* I upgraded to the version of Acuity that is integrated with Square. The problems I have are that it never “remembers device for 90 days,” it’s not remembering/saving CC info, and it only sometimes lets me hit the “tap to pay” without having to close out and reopen the app. The web version is great, but the version on the tablet and iPhone has room for improvement. I’ve uninstalled and reinstalled. No luck. Also, setting up a couples massage or linking two appts to one payment is not as intuitive as it is with other apps. ### 3/5 — App *2026-07-05, version 87.0.0* Can u make a downloadable app for my clients ### 2/5 — Worse over the years *2026-07-02* I have been with acuity for maybe 8 years. They updated a few years ago and made things alot more clunky with the day to day scheduling, ESP ON APP. I have made them aware of these simple things several times and still to this day, YEARS later, they have not been fixed. Heres one example, if we have a client scheduled in the future and say its in 6 weeks, looking at the upcoming appt it will say 0 months…how can you know this is an issue and not do something about it? idk. Also they removed the basic client info like cell phone from the contact page so you then have to click client, then click client profile to get contact info….INEFFICIENT. You can have as many bells and whistles as you want but at the end of the day the basic schedule functions need to WORK! and work well so your business users can save time, not spend more time clicking around. Next we are now required to either have the office check a box, or the client check a box EVERY SINGLE APPT!!! That is TERRIBLE. One opt in, and then an opt out if needed. LIKE EVERYONE ELSE DOES. CLUNKY, CLUNKY, CLUNKY. SEVERAL TIMES we have contacted them over the years to make them aware of these basic simple issues with the schedule. STILL NOT FIXED. You may want to look elsewhere if you want a streamlined experience. Still waiting for mine. We had it till someone thought these were better ways to have 0 months as when the next appt is…or to have to dig deeper to get a clients cell phone. And the text checkbox thing is the worst yet. **Developer response:** We’re sorry to hear of your poor experience with our app, we appreciate you taking the time to write a review and share this feedback. We’re constantly working to improve our app, and providing a positive experience is important to us. We hope to have the opportunity to demonstrate this in the future, we understand your frustration and take your feedback seriously. Please reach out to us directly, so we can discuss your concerns in greater detail and assist you as best as we can. You can contact our Customer Support team by shaking your device, then tapping “Report a Bug”, or via our intake form: https://sqsp.link/yztiOW. ### 3/5 — BAN CLIENT DOESNT WORK *2026-06-08, version 85.0.0* my banned clients have still been able to book an appointment. ### 4/5 — App has helped me a lot. *2026-06-05, version 85.0.0* I like this app a lot. The deposit feature was the reason I made the switch from the platform I was using at first. I’d love if customer reviews could be added and widgets too. ### 4/5 — Long history with Acuity *2026-05-30, version 84.0.0* I have loved acuity up until this recent update. PLEASE bring back the full calendar day with hours showing, and not only when there are bookings. I really am struggling to plan my day without having the time of day to reference. I’ve used Acuity to run my spa for 8+ years, no complaints until now. Clients can easily book online, there is appointment history, very easygoing. But seriously please bring back the full day, showing gaps, and the time of day. ### 4/5 — Add Dark Mode *2026-05-15, version 82.0.0* Please add dark mode so we can avoid bright screens at night. You’re a website company, you can do it! ### 2/5 — Unreliable verification system and inefficient scheduling tools *2026-04-28, version 80.0.0* Acuity’s sign-in process can be frustrating. When you’re logged out, it requires a verification code to get back in—but there have been multiple instances where the code takes days to arrive, which makes it unreliable for scheduling. Additionally, if you make a mistake in your timeline, there’s no simple fix—you have to manually adjust each entry, which is very time-consuming. ### 3/5 — It’s alright *2026-04-26, version 80.0.0* User friendly. Been using the app for several years now. My one complaint is when clients upload photos, it doesn’t load sometime. ### 4/5 — What happened??? *2026-04-25, version 80.0.0* Not sure what happened to the payment link we can share for checkout. It just shows appt confirmation, not a payment link which makes me have to choose another method ### 2/5 — It used to be better *2026-04-24, version 80.0.0* This app glitches . When you schedule an appointment it takes forever to update and see the appointment. I literally have to close the app and open it back a few times before seeing the updated appointment in the system . It’s even like that on the desktop. They need to update this software ### 1/5 — Very Poor Customer Service *2026-04-23, version 80.0.0* I Paid their annual subscription more than $300 . I’ve had several questions for them but despite leaving multiple messages, I haven’t received any calls back or messages. ### 4/5 — Improvement *2026-04-14, version 79.0.0* I’ve been using this app for over 5 years. I wish I could set a particular price point for deposits depending on what my clients are purchasing instead of them having to Zelle the remaining balance. Or the fact I still have to go through the browser sometimes to certain things instead of being able to do in the app. ### 2/5 — Added 8 extra steps after an update *2026-04-06, version 79.0.0* I use this to get sides for auditions for clients. They’d upload them and I used to be able to click and see them. After an update I have to click, copy the link, open safari, download the sides, open the downloads folder, then I can open them and print. I’m not sure what changed but it’s really really inefficient all of a sudden. ## Most critical reviews (10 lowest-rated) ### 1/5 — Technical *2026-08-14, version 93.0.0* My acuity account has been hacked and they don’t have a customer service number at all for help! I don’t want to Do any email I need help but the acuity app will know when to take my payment! I need help and a phone number!!!!!!! ### 1/5 — Fix Face ID *2026-08-13, version 93.0.0* Face ID used to work before last update. Now it’s very inconvenient to log in every time. ### 1/5 — So buggy *2026-07-19, version 89.0.0* Literally anytime I have to do anything the app won't load, or logs me out. I genuinely hate it. I accidentally signed up for the subscription to acuity when making my website on squarespace, I will never recommend this service to anyone square never had these problems. I'm currently trying to cancel my day because I'm sick and can't even cancel or reschedule my clients, thanks acuity! ### 1/5 — Horrible *2026-07-05* DO NOT USE THIS APP!!!! DO NOT DOWNLOAD!!! I’ve had one of the most frustrating experiences with Acuity Scheduling. If I could give zero stars, I would. The customer service has been extremely disappointing. Every time I contact support, I either get generic copy-and-paste responses or I’m transferred to someone who simply repeats the same information without actually solving the problem. It often feels like the representatives don’t fully understand the product they’re supporting. I’ve been trying for over three months to get help setting up my state sales tax correctly, and the issue is still unresolved. Despite multiple conversations with support, no one has been able to provide a clear solution or walk me through the process. For a scheduling platform that’s designed for businesses, something this basic shouldn’t be so difficult. I’m now stuck using Acuity because my business is already integrated with Squarespace, otherwise I would have switched to another booking platform long ago. The software itself has potential, but the lack of knowledgeable customer support completely overshadows it. When you’re running a business, you need timely and accurate assistance—not endless back-and-forth conversations that lead nowhere. I sincerely hope Acuity invests in better training for its support team and improves the overall customer service experience. Right now, I cannot recommend this platform to other business owners. **Developer response:** We’re sorry for the frustrating tax setup delays and support experience. We want to make this right! Please reach out to us again at help.acuityscheduling.com, so we can provide a direct solution for you. Please let us know if we got this resolved in an updated review. Your feedback helps us improve. ### 1/5 — Does not live up to the hype *2026-06-29, version 87.0.0* I’ve used Acuity for over two years, and unfortunately it’s been more frustrating than helpful. The biggest issue is reliability. Sessions aren’t always counted accurately, which forces me to track them manually despite paying for the software to do that for me. I’ve also had recurring problems with classes not actually being removed after I delete them. I think they’re gone, only to get notified later that someone booked into the class, leaving me to apologize and cancel the booking. That’s unprofessional and has cost me business. The app is also glitchy, doesn’t always capture payment information reliably, and my schedule doesn’t consistently sync with my iPhone calendar. Managing appointment types can be confusing, and the overall layout isn’t very intuitive. After two years, I haven’t seen meaningful improvements that make running my business easier. I hope the developers focus on fixing reliability, improving the user experience, and making the app more dependable for small business owners. ### 1/5 — Not reliable *2026-06-24, version 87.0.0* I’ve been using acuity for over 8 years now. This app is not consistent it always crashes & cherry on top now it’s now allowing me to renew my monthly subscription. I’ve tried selecting the upgrade option thru multiple devices and it always shows an error message. Resulting in clients booking without having them submit a deposit which is REQUIRED before booking is complete. Now I have to send individual invoices because this app is so trash. It’s day 2 of me trying to pay and it’s still now allowing me to. It also doesn’t keep you signed in on the app or doesn’t show appointments on your books sometimes unless you reload it. So inconvenient, makes me want to switch to a more reliable system. Because this app is trash now. ### 1/5 — Doesn’t work *2026-06-07* Can’t log in, keeps saying my email isn’t associated with an account and I can log in just fine with the same email through chrome **Developer response:** Sorry to hear you're having trouble with the Acuity Scheduling app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug." We'd be happy to determine why this is occurring to ensure you are able to log in. ### 1/5 — Log in *2026-05-30, version 84.0.0* I hate I have to log in from Google ### 1/5 — OPT-IN/OUT of SMS *2026-05-30, version 84.0.0* Acuity is now FORCING clients and therapists to opt-in for txt reminders FOR EVERY SINGLE APPT! I’ve had 2 no-shows bc they didn’t get their reminders that they have been getting for years. AND NO ONE WAS NOTIFIED OF THIS CHANGE. NOT THE THERAPISTS OR THE CLIENTS. Wasted a lot of time and money on this issue. DONT GET THIS SPP ### 1/5 — The worst *2026-05-14, version 82.0.0* This company used to be absolutely amazing until they did their merge and now they’ve taken thousands of dollars from me from deposits from my company to my employees and they refuse to help me find out where the money has gone. They don’t have a phone number to call all they do is give you a runaround stay far away from this company. ## Most praised reviews (10 highest-rated) ### 5/5 — Valuable scheduling tool! *2026-07-06, version 87.0.0* As a business that requires appointments Acuity helps schedule and make it easy both for us as well as our clients! ### 5/5 — Login issue *2026-06-28, version 87.0.0* I have been using this app for years. It never gave me any issues up until now. It’s always logging me out and won’t let me log back in ! Love that I still get the notifications when anyone books and it’s super easy to use ### 5/5 — Loyal customer *2026-04-13, version 79.0.0* I’ve been using acuity for well over 5 years now and i love it. Some things can be updated but overall i still love them! ### 5/5 — Acuity review *2026-03-06, version 75.0.0* There are a few changes and updates that could be made to make an easier experience for acuity owners. Like adding percentages to add-ons as part of the payment, being able to do a quick tap pay without creating an appointment, and the ability to add more than one coupon code per transaction. I ask do not wish for my transaction fee to be apart of any discount. It should be added separately at the end of transaction. Otherwise enjoy using the app and may have a few other suggestions at another time. ### 5/5 — 👌 *2026-03-05, version 75.0.0* The best thing since sliced bread! LITERALLY! It’s the one monthly bill I do not mind paying! 👌 ### 5/5 — Has some bugs but has changed my life *2026-03-04, version 75.0.0* Acuity and Squarespace is a huge reason why I am successful and I think their software is perfect for beginner and intermediate businesses. I highly recommend for anyone trying to pursue their dreams of being a business owner. ### 5/5 — Acuity Review *2026-03-03, version 74.1.0* Awesome App ### 5/5 — Mr Xerxes Dalal D.O. BSc (Hons) Ost. Med. *2026-03-02, version 74.1.0* So easy to use for me and patients alike, when needing to book & rebook. It’s like having an online secretary for less than £1 a day, allowing me to devote my time to my patients. Highly recommend! ### 5/5 — perfect for business *2026-02-26, version 74.1.0* this app makes it so easy for my business and organization is soo key to a business it takes care of everything for him i absolutely love it so much ### 5/5 — Easy *2026-02-18, version 74.1.0* Acuity is very easy to use. And I like the simplicity of it. I like that I can publish what I want and how I want it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*