# Acuity Insurance — user reviews > 52 indexed App Store user reviews of Acuity Insurance by Acuity, A Mutual Insurance Company, rated 4.80/5 from 7,626 ratings. - Source: https://appshunter.io/ios/app/acuity-insurance/id785661940/reviews - App overview in markdown: https://appshunter.io/ios/app/acuity-insurance/id785661940.md - Rating breakdown: 5★ 6,649 · 4★ 597 · 3★ 150 · 2★ 38 · 1★ 192 ## What do users think of Acuity Insurance? Overall sentiment: positive **Pros** - 👍 Easy to use - 👍 Convenient payment options - 👍 Excellent customer service - 👍 Reliable insurance coverage - 👍 User-friendly app interface **Cons** - 🐛 App crashes and login issues - 🔒 Lack of security features (password management) - 💰 Concerns about pricing and fees - 🔍 Difficulty navigating multi-policy accounts - 🔧 Limited functionality (policy creation, etc.) **Commonly reported bugs** - App freezes and crashes on login - Wallet cards not updating automatically - Inconsistent behavior across app features - Difficulty accessing and managing policies **Most requested features** - Add policy creation and pricing tools - Improve login and password management - Enhance multi-policy account management - Introduce dark mode and other accessibility features - Streamline claims and billing processes ## Newest reviews (12 of 52) ### 4/5 — Finally fixed it. *2025-12-10, version 3.1.0* Can save the password now. Good. ### 3/5 — Needs new policy creation ability *2025-09-17, version 2.34.1* Creators should add the ability to create a new policy online or at least get pricing information with an agent doing the finishing touches ### 3/5 — App sign on *2025-08-16, version 2.34.1* It would be nice if username was saved and didn’t need to be entered every time. Password also isn’t in password manager ### 2/5 — Pricing *2025-07-01, version 2.34.1* I believe higher cost ### 2/5 — No dark mode; wallet cards get out of date *2024-09-26, version 2.32.1* Cards in Apple wallet expire without warning. They should just update as the policy is renewed, so a current card is always readily available. Also, the app forces Face ID to sign in, instead of letting users use the built-in iOS 18 feature to require Face ID for the app. ### 4/5 — Difficult billing and policy *2024-04-24, version 2.32.1* When having multi-products insured the policy and billing method causes problems. A My mortgage providers are confused by your policy/billing. It appears that the amount due Acuity is the sum of multiple policies, therefore when the mortgage providers do their analysis for the upcoming year the inflated amount causes a shortage in the escrow account and an increase in my monthly mortgage payment or request for additional escrow funds. To further add to the problem this makes it difficult to pay what I am responsible for paying; my auto and umbrella policies. The representative at Acuity couldn’t understand that I only wanted to pay my auto and umbrella policies. The total due that she was telling me included a dwelling that Acuity had not been paid yet. They could not understand that. I could not get an amount due and pay for my…auto and umbrella policies. ### 5/5 — App payment *2023-06-03, version 2.30.0* Paying with the Acuity app was quick and convenient! ### 5/5 — Great company- competitive - excellent customer service *2023-02-26, version 2.29.0* I (unfortunately ) had 2 claims- over the past few years Jeff the field rep has been very professional and has done an excellent job assisting me through the process- thanks Acuity!!! ### 5/5 — A *2022-09-13, version 2.25.0* Very convenient ### 5/5 — Top Insurance Insurance *2022-06-25, version 2.25.0* Clean looking app. Easy to read & navigate. The beating heart is fun. Well organized. Graphic designers stayed off steroids and kept things simple with the customer in mind. Great. Other companies can learn a thing or two! ### 5/5 — Cannot Log In *2022-02-27, version 2.24.2* I’ve had insurance with Acuity for a couple of years now. They’ve been great so I have 3 stars for service but I held back 2 stars because I cannot log in under the username and password I have chosen. I’m thinking the problem may be on their end so I’ll keep trying. It’s possible that they are experiencing updates but I’m really not sure, there is no notification for an update. I’m hoping I can log in to my account tomorrow. ### 5/5 — Aaaamazing! *2022-01-08, version 2.24.2* This is coming from an insurance agent of 8 years. Like most I got lazy and stopped shopping. I found Acuity and so far so great! The service and pricing have both been amazing! ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs to save password *2025-12-02, version 3.0.2* Nobody remembers their password after a crash. Fix the app to allow Face ID login! ### 1/5 — Doesn’t save login anymore *2025-11-21, version 3.0.1* With new update have to re-enter login every time. Nobody remembers their password after a collision. ### 1/5 — Needs Work *2024-10-16, version 2.33* App fails to allow one to navigate the menu without ending up in a blank white screen. ### 1/5 — App *2024-05-09, version 2.32.1* App won’t work log in and app shuts down ### 1/5 — Application Problems *2024-03-28, version 2.32.1* App times out after logging in ### 1/5 — Bad! *2024-03-12, version 2.32.1* Keeps kicking me out. ### 1/5 — Waste of time *2023-05-12, version 2.29.0* What is the point of making these insurance certificates if I still have to call in? Additionally, insured is not checked on the certificates that are being created so I have to call in anyways. ### 1/5 — Log in *2023-04-11, version 2.29.0* I just set up the app. The app recognized my account. I created a password and 3 key question. Upon completion it wouldn’t allow me access. Perhaps it needs time to register. ### 1/5 — Steve Thompson *2021-01-13, version 2.8.2* The first time I tried to use the app and I use my ID and password it did not work. Very upsetting with all the money I give you guys each year this happens. Not a happy camper. Thank God it wasn’t an emergency. ### 1/5 — Written premium change *2020-04-13, version 2.13.3* We just called our agent to add a car. The statement came showing the amount as $768 for the car. When I went to pay $768 with a credit card online a received an error message saying the minimum was $899.50 and thought me out of payment schedule. I had to start all over again and this time I paid the $899.50 even though my bill was $768. The statement included my home insurance which is paid by the escrow department of the bank. I know the difference will be a credit someday. I did not appreciate being kicked out of payment program and wasting my time to reenter my data again when I knew $768 was the amount due by me and the remaining balance would be paid by the escrow company. Thank you! Bruce Bruce Ready ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2025-07-23, version 2.34.1* I’ve heard nothing but really good experience so far being with you guys. I wouldn’t change insurance companies. Acuity has been very good to me!!! ### 5/5 — Danny Cross *2025-05-20, version 2.34.1* Acuity has been very good in their approach to our claims. ### 5/5 — Great overall *2025-03-19, version 2.34.1* Very easy app to work with! ### 5/5 — Great Insurance! *2024-10-28, version 2.33* I’ve enjoyed having insurance with Acuity. Their app is easy to use and everything is at my fingertips! Love the layout and design! ### 5/5 — Dependable and Thorough *2024-10-25* In addition to financial strength, your policyholder communications process is outstanding. ### 5/5 — Acuity is simple and easy *2024-10-08, version 2.33* Wisconsin based insurance company that is amazing! ### 5/5 — A true story *2024-08-29, version 2.32.1* Often I heard of a company named Acuity and how professional and engaging they were. In 2023 I decided to secure our insurance needs with Acuity. The short of it is - we experienced a true story. Thank you. ### 5/5 — Fantastic company! *2024-05-15, version 2.32.1* We love Acuity. Amazing insurance company and awesome claims service. Great app ### 5/5 — Easy to use *2024-05-13, version 2.32.1* Nice interface, no confusion using this site. ### 5/5 — Owner *2023-12-08, version 2.32.1* Easy to sign up --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*