# Acuity Scheduling Client — user reviews > 95 indexed App Store user reviews of Acuity Scheduling Client by Squarespace, Inc., rated 2.82/5 from 130 ratings. - Source: https://appshunter.io/ios/app/acuity-scheduling-client/id1509524919/reviews - App overview in markdown: https://appshunter.io/ios/app/acuity-scheduling-client/id1509524919.md - Rating breakdown: 5★ 29 · 4★ 21 · 3★ 19 · 2★ 20 · 1★ 41 ## What do users think of Acuity Scheduling Client? Overall sentiment: negative **Pros** - 🚀 Straightforward and functional app - 👍 Great features for clients - 👍 Clean UI, simple to navigate - 👍 Easy to manage appointments - 👍 Excellent app layout and design **Cons** - 🐛 Constant problems with the app - 🐛 Buggy and glitchy - 🐛 Logs users out frequently - 🐛 Appointments not showing up - 🐛 Unreliable and inconsistent - 🐛 Poor user experience - 🐛 Subpar app experience - 🐛 Unsecured and almost unusable - 🐛 Terrible for the user - 🐛 Horrible user experience - 🐛 Appointment I made not showing up - 🐛 Cannot delete old businesses - 🐛 Payment failure issues - 🐛 Colored labels disappeared from daily page **Commonly reported bugs** - Logging out frequently - Appointments not showing up - Inability to delete old businesses - Payment issues - Disappearing colored labels **Most requested features** - Waitlist option for clients - Login functionality for clients - Ability to edit schedules and appointments on the app - Sync appointments across web and app - Option to permanently remove service providers - Full week view or cart option for booking multiple appointments - iPad version of the app ## Newest reviews (17 of 95) ### 2/5 — Constant problems *2026-01-16, version 1.3.11* When it has worked, it has worked well, but often since using this app for the last few years problems arise. My current problem with the app is that it declines my stored payment card. I then enter the same details for the same card and then it accepts the card. Go figure. ### 3/5 — Queries & Suggestions *2024-11-14, version 1.3.11* > Successfully booked and past appointments are not showing for me, is there a way to fix this? > The app automatically logs me out each time. Can I remain logged in? ### 2/5 — Frustrating *2024-11-09, version 1.3.11* It’s a little confusing to book reoccurring appointment and at times client’s appointments’disappear’ from the app but are still booked. Obviously the client can’t change them if they aren’t showing. Also the app and the web link don’t sync and this causes confusion. The web link does not prompt the client to sign in which is a whole different problem in that without a login appointments can’t be changed by the client - as well as not syncing with the app - even when the same email and client name are used. This means clients often have 3 or 4 ‘accounts’. Very confusing. ### 2/5 — Bookings not appearing *2024-09-07, version 1.3.11* Bookings made by clients are not appearing on their booking page which leads to multiple bookings. Seems to have been an ongoing issue by the app which hasn’t been resolved for some time. ### 4/5 — App works *2024-09-01, version 1.3.11* I’ve found nothing wrong with the app except one thing. I just wanted to see if I could get a response from a developer to fix the one issue I have with the app; every time I reload the app, it automatically logs me out and comes up with an error. Any idea on how to fix this? ### 2/5 — Waste of Time *2024-06-18, version 1.3.11* I really wouldn’t bother telling clients to use this. It’s very glitchy. They book appointments and it doesn’t show back up. It books multiple sessions at once. The sad thing is, as a past engineer, this is coding 101. There is a teenager ### 3/5 — Inconsistent *2024-06-04* Sometimes when I book time, it remembers it under "upcoming appointments" but sometimes it doesn't. More often it doesn't show up there, which means if I book a week in advance and don't put it in my calendar, I have to shift through emails to see when I actually booked. Very annoying. **Developer response:** Sorry to hear you're having trouble with the Acuity Scheduling app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug." ### 3/5 — Updates *2024-04-29* This app needs some small upgrades considering it’s been a year since the last one. Overall it’s very straightforward but I’ve been having issues deleting businesses from my account. After deleting them they show up again minutes later. This is a big inconvenience as this app is for clientele and not business owners themselves. **Developer response:** Sorry to hear you're having trouble with the Acuity Scheduling app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug." You can also contact our team here: https://sqsp.link/yztiOW ### 2/5 — Can’t book *2024-04-15, version 1.3.11* The app is asking me to pay when I’ve paid up to June. I can’t book in classes. I’m finally on a break from work and want to book asap. Thanks ### 1/5 — Unreliable *2023-12-05, version 1.3.11* Worked for a bit but now cannot remember my details and keeps trying to charge again for classes I’m subscribed to. And no-one ever responds to feedback. There must be better ones… ### 1/5 — I hate this app *2023-12-04* The yoga studio I attend uses this app to schedule appointments. This is the only reason I use the app. The layout of classes and times is horrible and unintuitive to navigate. I talked to the owner of the studio about this and they told me I should be able to adjust the setting that changes how I view their offerings - well, no such option exists, in fact there seems to be no way to personalize my experience! Lately I’ve had to add my personal information every time I sign up for a class. I’ve dug around the app looking door where to re-add my personal information, but to no avail. All I can do is read the terms of service and privacy act, log out, or delete my account. I wish I could just delete my account, but I do enjoy my yoga studio. **Developer response:** Hi there, we're very sorry to hear you're having trouble with the app. We'd be happy to look into this for you, please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report an issue". ### 1/5 — Time for an update *2023-11-21, version 1.3.11* The app is constantly logging me out or I’m always getting an “error” message when I open it. I never know if I’m scheduled for something and then that day comes and turns out I scheduled myself like 3 times. ### 1/5 — Terrible *2023-11-15, version 1.3.11* I use this app with my gym and it constantly has little bugs and things wrong with it. It has a bug at the moment that has been happening for about two weeks and nothing has been done about it. Absolutely terrible application and customer service ### 2/5 — Keeps logging out! *2023-11-08, version 1.3.11* Wasn’t a problem till recently but if I’m in a hurry to check my appointment date and time I have to time and re login every time I go into the app! It’s annoying and frustrating. ### 1/5 — Needs updating *2023-11-03* I have been acuity for so long since before they became public & I hate to say this but I wish their app for clients was more user friendly. I think it needs a lot of updating all my clients have downloaded it but when they book their appointments nothing show on their profile. Also, even on some of their web browsers it won’t show either. For my business it’s all about being convenient, user friendly, and having the best customer service. This app really disappointed my clients please fix it!!!! - a loyal customer **Developer response:** Thanks for the feedback. Our team would love to hear more about this request. If you have specific details about this, our support team can help: https://sqsp.link/aNA2wR ### 4/5 — Better using desktop *2023-10-10* ** Update: my rate changed not for the app but for the stellar customer service experience around the matter highlighted below. I have 3 of my top self care maintenance services that use this app for booking and I’ve used this since 2020 and it hasn’t improved. You’re better off using the desktop version. Right now it doesn’t show any of my upcoming appointments so I always have to double check with the business. **Developer response:** Hi there, thanks for leaving a review. We're sorry to hear you're having trouble with the app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug. ### 1/5 — Better using desktop *2023-10-09* I have 3 of my top self care maintenance services that use this app for booking and I’ve used this since 2020 and it hasn’t improved. You’re better off using the desktop version. Right now it doesn’t show any of my upcoming appointments so I always have to double check with the business. ## Most critical reviews (10 lowest-rated) ### 1/5 — Data breach *2025-12-07, version 1.3.11* Had 3 alerts that my password for this account had been compromised. Indicates very poor security. Don’t trust them with your data. ### 1/5 — Subpar at Best *2025-09-01* From the customer app experience, it logs you out of your account over and over. But for some reason the login page is the most inconvenient place in the app. It should be the first thing I encounter if it’s going to continuously log me out. I HATE that it displays all of the old or cancelled appointments every time I look at my appointments. It often shows an error message when loading. The admin side of Acuity app is much worse. **Developer response:** We take your feedback seriously. We would appreciate it if you could reach out to us directly to discuss your concerns in more detail. You can reach us at https://sqsp.link/yztiOW, or by using the in-app feedback tool. This can be done by shaking your device, or taking a screenshot of the issue, and then tapping “Report a Bug.” ### 1/5 — Needs to have a login button. *2025-04-18, version 1.3.11* Clients using app have no way to login before scheduling to see their appointments. Why is that missing? ### 1/5 — Unsecured and Almost Unusable *2025-03-31* If you’re considering this app for your organization, RUN AWAY! This app is riddled with bugs and some of them are rather alarming. It logs me out but I can still see my purchase history? Huge red flag. Other bugs are simply maddening and make it impossible to actually use the scheduling features. This app is used by an organization that I need to schedule with as a client but I am lobbying for them to consider other options. Don’t get tangled in this garbage if you don’t have to. **Developer response:** Hi there, we're sorry to hear about these concerns regarding the client mobile app. The business may reach out to us directly for further support by heading to the Help Center at https://sqsp.link/MYRf9l. ### 1/5 — I hate this app so much *2025-01-06, version 1.3.11* See above. This app is basically unusable it’s so terrible. My gym uses it for class scheduling and it’s truly so terrible it’s prevented me from booking a class because I get so frustrated at the complete unusability. If I could rate this app -10 I would. Please hire a user researcher. ### 1/5 — Awful app *2024-10-03, version 1.3.11* The app doesn’t update in real time and doesn’t show future appointments nowhere, the only way to keep up with the scheduling is to check the emails or add them straight after booking to your personal calendar which beats the whole point of a booking app. ### 1/5 — Terrible for the user *2024-08-07, version 1.3.11* This app may work well for the businesses but as a user it’s utterly appalling. Password issues when there should not have been. Having to open up new accounts. Unable to permanent delete businesses no longer used and when reaching out to app support it’s clear there was no idea how to resolve the problem as 5 or 6 different suggestions to resolving the problem with no guarantee that any would work - and none did! Terrible. Really terrible. And I know other customers of the business using this system have also had constant issues. Will continue to feed back this experience to the business that uses this. ### 1/5 — Horrible user experience *2024-07-14, version 1.3.11* First I’d love to see all my upcoming appointments, but that’s not possible, it just shows you the first upcoming appointment. So if I need to check or cancel something that I book in three weeks it won’t be happening. Which for a “scheduling” app seems like a pretty basic functionality. From accessibility point of view the colour contrast of the button is hard to read. ### 1/5 — Schedule won’t refresh and error messages *2024-03-24, version 1.3.11* Currrently the app schedule won’t refresh and whenever I cancel a session I get an error message. The only way I can get the schedule to update is to log out and log back in again. I never used to have to do this. Really disappointing. The new website version is awful too, not at all user friendly and I can’t see in one place the full list of sessions I’ve booked. ### 1/5 — Rubbish *2024-02-25, version 1.3.11* This app is terrible from a user end. I have to re-login ever time I use it and re-enter my info every single time despite it being saved. I wish my gym would change to something else. ## Most praised reviews (10 highest-rated) ### 5/5 — Straightforward and functional app! *2025-07-12, version 1.3.11* Has great features for our yoga studio that allow people to login and save their class packs on their profile! ### 5/5 — Super useful! *2024-05-31, version 1.3.11* This app is great for managing my appointments!! ### 5/5 — UPDATE *2023-11-07, version 1.3.11* If you’re having an issue with Acuity I suggest emailing them! I took the time out to do so & they fixed my issues I had with the app!!! Thanks Acuity you’re the best! ### 5/5 — Excellent app *2022-12-14, version 1.3.11* The app is NOT the problem - I fact the app. works perfectly well!! My clients LOVE it and guarantee me that it’s the best booking app they’ve ever used. Unfortunately for some customers taking the time to READ (not having things automatically done for you), expecting zero input and maximum satisfaction, follow simple instructions on your own, ask the BUSINESS on the app you are starting to work with to help you go through the most simple steps your are skipping, often seems the obvious problem - which is easily resolved with COMMUNICATION whenever you meet the customer face to face. ### 5/5 — User and Service Provider *2022-10-17, version 1.3.11* I have my clients use this app along with using it myself for other service providers. It’s very easy and convenient to use. I am having a few minor issues that I wanted to shed some light on. 1. When I try to remove a service provider, by swiping left on the business, I’m allowed to delete it but when I close the app and go back in the business pops back up again. 2. As a service provider I have changed my booking links’s name but clients are still able to go in this app and click on and view my profile even though the link is not the same. I would think it would give them an error message like it would if they tried to access the link directly through a web browser opposed to this app. Also, it would be great for clients go be able to create a login with the option to store their payment information for a faster booking experience. Thanks! **Developer response:** Please contact our Customer Support team at appreviews@squarespace.com. We'd be happy to help as best we can. Let us know how this goes in an updated review. ### 5/5 — Easy plus link to Calendar *2022-05-22* Clean UI, simple to navigate. The only tricky part was figuring out how to keep or bring back the keyboard. Links easily to iPhone calendar. I also like the ability to create an account. The developers do consider enhancement requests if beneficial for all users. Thank you to the dev team! ### 5/5 — Love *2021-05-04, version 1.1.3* This app is just what I was looking for, the perfect addition to my personal training studio. ### 5/5 — Absolutely Brilliant *2021-04-07, version 1.1.3* Brilliant for a small business who have multiple business within and wanting to combine their diaries, it has secure log ins for each diary and an admin log in. It has multiple options for many things, very highly recommend - only thing I’d change it have a bank linked to each diary, unfortunately only takes one bank account link. But bloody brilliant other than that and easy to use. ### 5/5 — Easy to schedule *2021-01-23, version 1.1.3* It’s a nice app! Easy to manage for clients to independently book their own appointment. ### 5/5 — Yes yes yes!!! *2020-10-20* This is going to be a lifesaver!!! No more clients overwhelmed with confirmation emails and claiming they never received the link (spoiler alert: they didn’t they just signed up for 100 appointments and can’t get the emails straight) I’m so excited about this I just want to scream - the upcoming appointments feature is going to be so nice. Plus clients who are like “this system is too complex” especially my older folks will hopefully find this more simple. Thank you acuity- this is really a level up, I hope you can tell my enthusiasm this is so great. Onwards and upwards! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*