# AD HelpDesk

> Secure iOS interface for Active Directory administration and management. (iPhone/iPad app by Sajid Khan.)

- Source: https://appshunter.io/ios/app/ad-helpdesk/id366597535 (this page in markdown: same URL + `.md`)
- Developer: [Sajid Khan](https://appshunter.io/developer/949788798)
- Category: Business, Productivity
- Price: $14.99
- Rating: 3.80/5 from 20 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 8.0 · 30 MB
- Languages: American English, French (France), German (Germany), Japanese, European Portuguese, Chinese (Simplified, China), European Spanish, Chinese (Traditional, Taiwan)
- Released: 2010-04-13
- Data updated: 2026-07-03
- Monetization: paid
- User reviews in markdown: https://appshunter.io/ios/app/ad-helpdesk/id366597535/reviews.md

## What is AD HelpDesk?

AD Help Desk allows secure administrator of Microsoft's Active Directory from your iOS device. This application will work “Out of the box”, requiring absolutely no modifications to your Active Directory infrastructure.  The only requirement is that you have connectivity to your domain from your iOS device (often times requiring a VPN if you are not on an internal network).



AD Help Desk is 100% secure.  All traffic between the domain controller and the iOS device is encrypted.  

AD Help Desk strives to give you the ease of ADUC or ADAC and the power of ADSI.  

With AD Help Desk you can:

-Create, delete, move or rename ANY object in the directory.  
-Edit any non-binary attribute of ANY object in the directory (including exchange attributes).  
-Reset passwords or unlock user accounts in seconds.
-Perform administrative tasks across domain boundaries.
-Perform just about any task you might want to perform that involves Active Directory.

AD HelpDesk is aware of any schema extensions that you may have made in your domain.  This means that you truly can create or edit ANY object regardless of whether the object type is a custom object, or a stock object type (like user, group, computer, etc).

AD HelpDesk is THE native iPad or iPhone touch interface for Active Directory.  Once you start using AD HelpDesk, it will quickly become your preferred way of administering your Active Directory domain.

## Key features

- Secure Active Directory administration
- Create, delete, move, rename objects
- Edit object attributes
- Reset passwords and unlock accounts
- Cross-domain administration
- Supports schema extensions

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/ad-helpdesk/id366597535/reviews.md

### 1/5 — App not working on iPad

*2023-10-28, version 4.5*

I have used the Lite version on my phone for years. Wanted to add to iPad. It crashes upon search. Wish I had read all of the reviews because I just paid $15 for an app that will not work on my iPad.

### 1/5 — Was The best AD management app, now useless

*2022-10-25, version 4.5*

Finally got a VPN that I can use again, and this app is toast. Closes as soon as you search for anything. Seems to be abandoned, real shame

### 1/5 — Is this a broke for the IPAD?

*2022-01-10, version 4.5*

Any Search kicks you right out of the app. 15.2

### 1/5 — Unusable in iPadOS 15

*2021-09-28, version 4.5*

Crashes when searching for a user in iPadOS 15. Now unusable. I tried to report this to the developer privately, but wasn’t successful in doing so.

### 1/5 — Would be great to have this verified for security purposes

*2021-07-01, version 4.5*

The lack of disclosed privacy details is cause for concern. Getting access to the AD of an organization without disclosure of information use is a significant breach potential. With today’s atmosphere of cyber security needs an app must be better than “no details provided”.

### 1/5 — Broken on iOS 14.2

*2020-11-20, version 4.5*

Used this daily and it’s a great app that I couldn’t live without, but since updating to iOS 14.2 it crashes on launch.

### 1/5 — App Stopped Working

*2020-11-13, version 4.5*

App just stopped working. When I contacted support I was informed that the company got bought out and app is no longer supported. Don’t waste your time or money.

### 5/5 — This app is UNDER-Rated

*2020-08-15, version 4.5*

I have used this app for years over native VPN and it is the best app in the App Store for SysAdmins to make changes to AD objects, with NO need for any agent on domain controllers.

This app should be #1 and Apple recommended.

### 5/5 — Good on the go

*2019-10-04, version 4.5*

Everything works great, Easy to reset passwords and unlock accounts while not at my desk

### 1/5 — Works, kind of, in a pinch

*2018-11-25, version 4.5*

Crashes constantly, unintuitive process to reset to a different password than the default reset password

## Frequently asked questions about AD HelpDesk

### What does AD HelpDesk do?

AD HelpDesk allows secure administration of Microsoft's Active Directory directly from an iOS device. It enables users to perform a wide range of administrative tasks, including creating, deleting, moving, or renaming objects, editing attributes, and resetting passwords, all without requiring any modifications to the existing Active Directory infrastructure.

### What are the key features of AD HelpDesk?

Key features include the ability to create, delete, move, or rename any object in the directory, edit non-binary attributes (including Exchange attributes), reset passwords, unlock user accounts, perform administrative tasks across domain boundaries, and manage custom schema extensions. It provides a native touch interface for Active Directory management.

### How much does AD HelpDesk cost?

Based on the provided information, AD HelpDesk is a paid application. There are no mentions of in-app purchases or advertisements, indicating a one-time purchase model for the app.

### What are the compatibility requirements for AD HelpDesk?

The application is designed for iOS devices (iPad or iPhone). A crucial requirement is connectivity to your domain from the iOS device. This often necessitates a VPN connection if you are not on an internal network.

### What are common use cases for AD HelpDesk?

Common use cases include IT administrators needing to manage user accounts, reset passwords, or unlock accounts remotely. It's also useful for creating or modifying directory objects on the go, managing group memberships, and performing administrative tasks across different domains without needing to be at a desktop computer.

## Version history (last 5 releases)

### 4.5 — 2017-10-02

This update from Apple will improve the functionality of this app. No new features are included.

Fixes for crashes introduced by iOS11

### 4.1 — 2015-07-07

Added several new translations

### 4.0 — 2015-05-23

- Several updates for iOS 8
- A few small feature requests and minor bug fixes

### 3.75 — 2013-09-06

Performance and search optimizations.

### 3.7 — 2013-08-12

*Fixed an issue with searching with a search base configured
*Optimization of locked account search.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*