# AD Support Portal — American Dynamics Support App

> Business app for American Dynamics security system support and knowledge base access. (iPhone/iPad app by Sensormatic Electronics LLC.)

- Source: https://appshunter.io/ios/app/ad-support-portal/id1246666040 (this page in markdown: same URL + `.md`)
- Developer: [Sensormatic Electronics LLC](https://appshunter.io/developer/406341268)
- Category: Business, Reference
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings
- Age rating: 4+
- Requires: iOS 10.0 · 117 MB
- Languages: American English
- Released: 2017-06-22
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ad-support-portal/id1246666040/reviews.md

## What is AD Support Portal?

The American Dynamics Knowledge Base and Support Application is an essential tool for any integrator and acts as their first line of defense when troubleshooting VideoEdge NVR, victor surveillance deployments. It provides integrators with a seamless, easy-to-navigate mechanism to perform quick searches of Knowledge articles, Technical References (manuals, data sheets, release notes, etc.) and Technical Advisory Bulletins (TABs). The Application also offers users the opportunity to initiate a Live Chat session directly with a American Dynamics support representative should they require further assistance.
American Dynamics has built a solid reputation in the security industry as an innovator of security and video surveillance technologies. With its continuous investment in R&D, and the ability to leverage new technologies, American Dynamics has reached technological excellence. Reliability, flexibility and powerful technologies are why many companies choose our solutions for their security needs. By holding true to these qualities, American Dynamics products have become the solution of choice for security-conscious businesses around the world. They are designed to be a part of your business infrastructure and have been engineered to grow as your business grows. American Dynamics solutions put you firmly in control of streamlined business operations.

## Key features

- Knowledge base search
- Technical references access
- Technical advisory bulletins
- Live chat support
- Troubleshooting assistance


## Frequently asked questions about AD Support Portal

### What is AD Support Portal used for?

AD Support Portal provides integrators with a knowledge base, technical references, and advisory bulletins for VideoEdge NVR and victor surveillance systems. It also allows users to initiate live chat with support representatives.

### Is AD Support Portal free to use?

Yes, AD Support Portal is available for free. It does not have any in-app purchases or advertisements.

### What devices does AD Support Portal support?

AD Support Portal is compatible with iPhone, iPad, and iPod devices.

### How often is AD Support Portal updated?

The app was last updated on March 26, 2021, with version 1.6. Further update frequency details are not provided.

### What is the age rating for AD Support Portal?

AD Support Portal has an age rating of 4+, making it suitable for a wide audience.

### What kind of support does AD Support Portal offer?

The app offers access to a comprehensive knowledge base, technical documentation, and advisory bulletins. Additionally, users can initiate a live chat session with an American Dynamics support representative for further assistance.

### What American Dynamics products does AD Support Portal cover?

AD Support Portal is designed to assist with troubleshooting VideoEdge NVR and victor surveillance deployments, which are part of American Dynamics' security and video surveillance technologies.

### What do users think of AD Support Portal?

AD Support Portal has received an excellent rating of 5.0 stars from 2 ratings, indicating high user satisfaction.

## Version history (last 5 releases)

### 1.6 — 2021-03-26

Usability improvements and bug fixes

### 1.5 — 2020-10-27

- Search functionality improved 
- Virtual Assistant removed

### 1.4.1 — 2019-06-10

o App name
o Highlighted content 
o Live chat

### 1.3.1 — 2018-11-22

Minor enhancements

### 1.3 — 2018-06-08

Optionally receive notifications for important bulletins and announcements.

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## More apps by Sensormatic Electronics LLC

- [ADTVR Go](https://appshunter.io/ios/app/adtvr-go/id406341265)
- [ADTVR Go HD](https://appshunter.io/ios/app/adtvr-go-hd/id468392629)
- [VideoEdge Go](https://appshunter.io/ios/app/videoedge-go/id578250692)
- [C•CURE Go](https://appshunter.io/ios/app/ccure-go/id864007714)
- [Holis Go](https://appshunter.io/ios/app/holis-go/id952747513)
- [victor Go](https://appshunter.io/ios/app/victor-go/id1078603200)

All apps by Sensormatic Electronics LLC: https://appshunter.io/developer/406341268

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*