# Adani Electricity

> Official utility app for managing electricity accounts, payments, and services. (iPhone/iPad app by Adani Electricity Mumbai Limited.)

- Source: https://appshunter.io/ios/app/adani-electricity/id1526452496 (this page in markdown: same URL + `.md`)
- Developer: [Adani Electricity Mumbai Limited](https://appshunter.io/developer/1084955152)
- Category: Business, Utilities
- Price: Free
- Rating: 4.40/5 from 373 App Store ratings · 47 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 91 MB
- Languages: American English
- Released: 2020-08-14
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/adani-electricity/id1526452496/reviews.md

## What is Adani Electricity?

The Adani Electricity official app is the latest offering from the new age utility which extends a host of features to its customers. 

The features include:
 1.	Easy registration and login:
	a.	 Register using registered mobile no / Account No
	b.	 Access with Fingerprint / Facial Recognition
 2.	Payments and receipts:
	a.	 Pay Monthly Bill
	b.	 Pay Security Deposit
	c.	 Download Payment Receipt - Bill Payment
	d.	 Download Payment Receipt - SD Payment
 3.	Bill Copies & Account statement:
	a.	 Download Bill Copy for last 6 months
	b.	 Download Account statement for 12 months duration
	c.	 Register for Paperless Billing
	d.	 Change Bill Language
 4.	Complaint registration & status:
	a.	 Register No Supply Complaints
	b.	 Register Streetlight Complaints
	c.	 Check Outage Status
 5.	Meter Reading:
	a.	 Check Meter Reading History 
	b.	 Submit Meter Reading & meter reading image
 6.	Locate touchpoints:
	a.	 Genius Pay & CCC locations on Maps
 7.	Other features:
	a.	 Add Multiple Accounts
	b.	 Check Consumption Trend
	c.	 Check Payment Pattern
	d.	 Month on Month Consumption Comparison
	e.	 Opt-in for WhatsApp services
	f.	 Chat BOT - ELEKTRA
	g.	 Social Media Pages - plug-ins
	h.	 One touch button for 24x7 Call Center - 19122

All you need:
• An iPhone (iOS 11.0 or above).
• Internet connectivity like GPRS/EDGE/3G/Wi-Fi.

For queries, feedback & suggestions, kindly email us at Helpdesk.Mumbaielectricity@adani.com or call 19122.

Do like us on https://www.facebook.com/AdaniElectricityMumbai

Follow us on https://twitter.com/Adani_Elec_Mum

## Key features

- Easy registration and login
- Pay monthly bills and security deposits
- Download bill copies and account statements
- Register and track complaints
- Submit meter readings
- Locate touchpoints
- Add multiple accounts

## What do users think of Adani Electricity?

Overall sentiment: negative

**Pros**

- 👍 Easy bill payment (when it works)
- 👍 Convenient for busy users (when it works)
- 👍 Useful for multiple accounts (when it works)

**Cons**

- 🐛 App frequently crashes
- 🐛 App freezes on startup
- 🐛 Login issues persist
- 🐛 "Something went wrong" error common
- 🐛 App not working abroad
- 🐛 Unresponsive customer support
- 🐛 Updates don't fix issues
- 🐛 "Quick Bill Pay" not working
- 🐛 "Report App Related Issue" not working
- 🐛 Advance payment unavailable
- 🐛 Historical bills limited to one year
- 🐛 Loyalty points not displayed
- 🐛 Rewards section empty
- 🐛 No provision for multiple accounts (contradicts other reviews)
- 🐛 Name change processing unclear
- 🐛 Password reset issues
- 🐛 Chatbot rudimentary
- 🐛 Difficult to change primary account
- 🐛 Security deposit message persists
- 🐛 Incorrect payment dues shown
- 🐛 No OTP for international numbers

**Commonly reported bugs**

- App freezes on home/login screen
- Constant "Something went wrong. Please try again later." error
- App crashes upon opening
- Unable to log in even with correct credentials
- App not working outside India
- OTP not received for international numbers
- Advance payment service unavailable
- Registered complaints not showing status
- Loyalty points and rewards sections are empty/not working
- Historical bills only available for one year
- Security deposit payable message remains after payment
- Payments not reflected, showing as outstanding
- Issues with multiple account payments leading to incorrect dues
- App stuck on the initial loading screen/logo
- Forgot UID/pwd not working

**Most requested features**

- Fix app stability and freezing issues
- Resolve persistent login errors
- Ensure app functions correctly when outside India
- Improve customer support responsiveness
- Make advance payment option available
- Increase historical bill availability (e.g., 5 years)
- Display loyalty points and rewards
- Add support for international phone numbers for OTP
- Provide clear status updates for online submissions
- Improve chatbot functionality
- Allow easier primary account changes
- Fix persistent security deposit payable message
- Ensure payments are reflected accurately
- Add provision for managing multiple accounts
- Improve UI for clarity on where to find features

## Recent user reviews (10 of 47)

All indexed reviews: https://appshunter.io/ios/app/adani-electricity/id1526452496/reviews.md

### 1/5 — Logging issues

*2026-07-17*

Always keep getting a popup that the link is down to try again later.

**Developer response:** Dear Customer, We would like to inform you that, due to security implementations, the application is currently not accessible from overseas locations.

### 1/5 — Junk instead of Mobile App

*2026-02-26*

This app has not worked for more than a year. Absolutely nothing works as one cannot log in using one the two  given options - Account Number or Registered Mobile  Number. After entering either information when login key is pressed, a pop up message "Something went wrong. Please try again later." This error has been a permanent feature of this app for more than a year despite 5 so called "minor bug fixes and enhancements" updates issued in 2025 and 2 in 2026. In case of problem with the app, there is a "Report App Related Issue" button which does not require log in. It takes to the next screen where one has to enter account number, mobile phone, email, category of problem, add description if issue and upload screenshot and click on Submit button. What happens next is familiar error message "Something went wrong. Please try again later."  On log in screen there is another "Quick Bill Pay" button for existing customers which takes one to the next screen where account number and mobile phone are entered and pressing next button again pops up same error message. I can't call such an app nothing except JOKE. Apple should remove this app from App Store till it is really fixed. It is also poor reflection of Adani Group IT team's competence.

### 1/5 — Horrid

*2026-02-16*

Unable to login

**Developer response:** Dear Customer.

Thank you for writing to us.

If you are an existing user of the Adani Electricity app, you can log in using your 9-digit Adani Electricity account number or your registered mobile number to log in. On entering these details, you can log in using the PIN or via the OTP sent to your registered mobile number.

In case your mobile number is not registered with us, you can enter your mobile number OR account number and click on the "Register" button.

The next screens will guide you to create a login after entering the required details to validate your request.

Hope this responds to your query.

### 2/5 — Frustrating glitches, constantly freezes

*2026-01-20*

The app hangs on the home screen regularly, making it impossible to use. The only way to fix it is to uninstall and reinstall the app every time, which is extremely inconvenient. Please fix this stability issue immediately.

**Developer response:** We are unable to understand the specific problem faced by you. If you are facing any issue while using the app, please share details regarding the same via “Report App Feedback” option provided on the Login screen or in "My Profile Section". For any other issues, You can email helpdesk.mumbaielectricity@adani.com. We’ll be happy to help.

### 4/5 — Have some problem with i phone16

*2026-01-14*

When ever i want to login in this app it doesn’t open. Everytime i have to uninstall and install back then it open at first time then again i want to open the app it doesn’t open. I am using iphone 16 with ios26. I think app have some bugs. Please check

**Developer response:** Thank you for your feedback. Please ensure that you do not have connectivity issues while using the app. In case you continue to face the issue, we request you please re-install the app and try again.

### 1/5 — App not loading

*2025-12-25*

Multiple times it happened that only front page is open with logo, after that no change in screen and it’s dead. Many times I’ve uninstalled this app and reinstalled. But again same issue after few usage back to same problem…only logo screen, not letting go in account and details page. 

This problem is from 1 year plus.

### 1/5 — Useless Mobile App

*2025-11-27*

The mobile app fails at the log in stage itself giving error message “something went wrong” despite attempting with CA number or mobile number. Same error message received when the “Quick Pay” option is chosen which does not require log in. Surprisingly the error repeated when app complaint feature was chosen.

To summarise the app is practically useless for several months and should be either removed from App Store or fixed ASAP.

### 4/5 — Advance payment

*2025-10-30*

Advance payment option for the past few months when selected shows service not available, we are working on it. However, nobody seems to be working on fixing this issue

### 3/5 — App frequently doesn’t open

*2025-10-30*

The app doesn’t open frequently, once we tap on it the app opens with a frozen blue screen. The only way we can solve this is by deleting the app and re-download the app back and then it works, but after few logins same thing happens.

### 1/5 — Worst app

*2025-09-26*

Never seen such an obnoxiously poor functioning app every time I try to log in it says something went wrong and it’s been weeks no reply from the helpdesk 🤦‍♂️🤦‍♂️

## Frequently asked questions about Adani Electricity

### What can I do with the Adani Electricity app?

The app allows you to easily register and log in to your account, pay your monthly electricity bills and security deposits, and download payment receipts. You can also access bill copies for the past six months and account statements for twelve months, and opt for paperless billing.

### How do I register a complaint using the app?

You can register complaints for 'No Supply' and 'Streetlight' issues directly through the app. The app also allows you to check the current outage status in your area, providing real-time updates on service interruptions.

### Can I submit my meter reading through the app?

Yes, the app enables you to submit your meter reading along with a meter reading image. You can also check your meter reading history to keep track of your past readings and consumption patterns.

### Is the Adani Electricity app free to use?

Yes, the Adani Electricity app is free to download and use. There are no charges for registering, paying bills, or accessing most of the features provided within the application.

### What are the system requirements for the app?

To use the Adani Electricity app, you will need an iPhone running iOS 11.0 or above. Additionally, an internet connection such as GPRS, EDGE, 3G, or Wi-Fi is required for the app to function correctly.

## Version history (last 5 releases)

### 4.7.4 — 2026-08-24

Minor Enhancement and Bug Fixes

### 4.7.3 — 2026-07-21

Minor Enhancement and Bug Fixes

### 4.7.2 — 2026-07-06

Minor enhancements and bug fixes

### 4.7.1 — 2026-06-20

Real-time consumption tracking

### 4.7.0 — 2026-06-10

Minor Bug Fixes and Enhancements

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All apps by Adani Electricity Mumbai Limited: https://appshunter.io/developer/1084955152

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*