# Adani Electricity — user reviews > 47 indexed App Store user reviews of Adani Electricity by Adani Electricity Mumbai Limited, rated 4.40/5 from 374 ratings. - Source: https://appshunter.io/ios/app/adani-electricity/id1526452496/reviews - App overview in markdown: https://appshunter.io/ios/app/adani-electricity/id1526452496.md - Rating breakdown: 5★ 277 · 4★ 43 · 3★ 13 · 2★ 7 · 1★ 34 ## What do users think of Adani Electricity? Overall sentiment: negative **Pros** - 👍 Easy bill payment (when it works) - 👍 Convenient for busy users (when it works) - 👍 Useful for multiple accounts (when it works) **Cons** - 🐛 App frequently crashes - 🐛 App freezes on startup - 🐛 Login issues persist - 🐛 "Something went wrong" error common - 🐛 App not working abroad - 🐛 Unresponsive customer support - 🐛 Updates don't fix issues - 🐛 "Quick Bill Pay" not working - 🐛 "Report App Related Issue" not working - 🐛 Advance payment unavailable - 🐛 Historical bills limited to one year - 🐛 Loyalty points not displayed - 🐛 Rewards section empty - 🐛 No provision for multiple accounts (contradicts other reviews) - 🐛 Name change processing unclear - 🐛 Password reset issues - 🐛 Chatbot rudimentary - 🐛 Difficult to change primary account - 🐛 Security deposit message persists - 🐛 Incorrect payment dues shown - 🐛 No OTP for international numbers **Commonly reported bugs** - App freezes on home/login screen - Constant "Something went wrong. Please try again later." error - App crashes upon opening - Unable to log in even with correct credentials - App not working outside India - OTP not received for international numbers - Advance payment service unavailable - Registered complaints not showing status - Loyalty points and rewards sections are empty/not working - Historical bills only available for one year - Security deposit payable message remains after payment - Payments not reflected, showing as outstanding - Issues with multiple account payments leading to incorrect dues - App stuck on the initial loading screen/logo - Forgot UID/pwd not working **Most requested features** - Fix app stability and freezing issues - Resolve persistent login errors - Ensure app functions correctly when outside India - Improve customer support responsiveness - Make advance payment option available - Increase historical bill availability (e.g., 5 years) - Display loyalty points and rewards - Add support for international phone numbers for OTP - Provide clear status updates for online submissions - Improve chatbot functionality - Allow easier primary account changes - Fix persistent security deposit payable message - Ensure payments are reflected accurately - Add provision for managing multiple accounts - Improve UI for clarity on where to find features ## Newest reviews (14 of 47) ### 2/5 — Frustrating glitches, constantly freezes *2026-01-20* The app hangs on the home screen regularly, making it impossible to use. The only way to fix it is to uninstall and reinstall the app every time, which is extremely inconvenient. Please fix this stability issue immediately. **Developer response:** We are unable to understand the specific problem faced by you. If you are facing any issue while using the app, please share details regarding the same via “Report App Feedback” option provided on the Login screen or in "My Profile Section". For any other issues, You can email helpdesk.mumbaielectricity@adani.com. We’ll be happy to help. ### 4/5 — Have some problem with i phone16 *2026-01-14* When ever i want to login in this app it doesn’t open. Everytime i have to uninstall and install back then it open at first time then again i want to open the app it doesn’t open. I am using iphone 16 with ios26. I think app have some bugs. Please check **Developer response:** Thank you for your feedback. Please ensure that you do not have connectivity issues while using the app. In case you continue to face the issue, we request you please re-install the app and try again. ### 4/5 — Advance payment *2025-10-30* Advance payment option for the past few months when selected shows service not available, we are working on it. However, nobody seems to be working on fixing this issue ### 3/5 — App frequently doesn’t open *2025-10-30* The app doesn’t open frequently, once we tap on it the app opens with a frozen blue screen. The only way we can solve this is by deleting the app and re-download the app back and then it works, but after few logins same thing happens. ### 2/5 — Inaccessibility of Adani app *2025-09-07, version 4.6.5* I am trying for last 15 days to pay my electricity bill of my house in Mumbai ! I have not been successful ### 1/5 — Inaccessibility *2025-07-27, version 4.6.5* Tried to access from abroad to pay bills for my dad in India. Unable to access. Called help desk. To my surprise the don’t even answer your emails. One of the most disgusting service. ### 1/5 — App is not responding since a month *2025-06-01* Very bad experience I cannot pay my bill suddenly the keep saying something went wrong 🤷🏻‍♂️🤷🏻‍♂️🤦‍♂️🤦‍♂️🤦‍♂️ ### 1/5 — Unable to open App *2025-05-23* Unable to open App while in gulf countries. Cannot pay the bills. ### 1/5 — Does not work *2025-05-22* Cannot pay online app does not work ### 1/5 — Hangs up *2025-04-02* Worked fine for a month. Now Stopped working on both iPhone and iPad. Hangs up on login screen ### 3/5 — Freezes *2025-02-15* App keeps freezing and will not open. Forced to uninstall and reinstall repeatedly. ### 2/5 — login help *2025-01-19* login help forgot uid/pwd not working ### 1/5 — Money looters *2024-07-05* I was booked a ticket on 4th of july through their website and paid the whole amount but till the time i did not received the ticket or any kind of confirmation from their side i was called them 20 times.. when i call to them every time they are saying wait 30 3 hrs 6 hrs i waited all time what they said but the did not send any thing and i did not get any call back so this is my last ticket from them and everyone be care full they are looters ### 3/5 — Urgent: Issues with Adani Electricity iPhone App *2024-06-06* Dear Adani Electricity Team, Greetings for the day I hope this email finds you well. I am writing to inform you about persistent issues with the Adani Electricity iPhone app. The app frequently gets stuck while opening and takes an excessive amount of time to load. Often, I am forced to delete and reinstall the app to get it to work, but the problem recurs after a short period. This has been a consistent issue and significantly affects the user experience. I kindly request that your technical team look into this matter and provide a fix as soon as possible. Thank you for your prompt attention to this issue. Best regards, Ateequr Rahman Shaikh ## Most critical reviews (10 lowest-rated) ### 1/5 — Logging issues *2026-07-17* Always keep getting a popup that the link is down to try again later. **Developer response:** Dear Customer, We would like to inform you that, due to security implementations, the application is currently not accessible from overseas locations. ### 1/5 — Junk instead of Mobile App *2026-02-26* This app has not worked for more than a year. Absolutely nothing works as one cannot log in using one the two given options - Account Number or Registered Mobile Number. After entering either information when login key is pressed, a pop up message "Something went wrong. Please try again later." This error has been a permanent feature of this app for more than a year despite 5 so called "minor bug fixes and enhancements" updates issued in 2025 and 2 in 2026. In case of problem with the app, there is a "Report App Related Issue" button which does not require log in. It takes to the next screen where one has to enter account number, mobile phone, email, category of problem, add description if issue and upload screenshot and click on Submit button. What happens next is familiar error message "Something went wrong. Please try again later." On log in screen there is another "Quick Bill Pay" button for existing customers which takes one to the next screen where account number and mobile phone are entered and pressing next button again pops up same error message. I can't call such an app nothing except JOKE. Apple should remove this app from App Store till it is really fixed. It is also poor reflection of Adani Group IT team's competence. ### 1/5 — Horrid *2026-02-16* Unable to login **Developer response:** Dear Customer. Thank you for writing to us. If you are an existing user of the Adani Electricity app, you can log in using your 9-digit Adani Electricity account number or your registered mobile number to log in. On entering these details, you can log in using the PIN or via the OTP sent to your registered mobile number. In case your mobile number is not registered with us, you can enter your mobile number OR account number and click on the "Register" button. The next screens will guide you to create a login after entering the required details to validate your request. Hope this responds to your query. ### 1/5 — App not loading *2025-12-25* Multiple times it happened that only front page is open with logo, after that no change in screen and it’s dead. Many times I’ve uninstalled this app and reinstalled. But again same issue after few usage back to same problem…only logo screen, not letting go in account and details page. This problem is from 1 year plus. ### 1/5 — Useless Mobile App *2025-11-27* The mobile app fails at the log in stage itself giving error message “something went wrong” despite attempting with CA number or mobile number. Same error message received when the “Quick Pay” option is chosen which does not require log in. Surprisingly the error repeated when app complaint feature was chosen. To summarise the app is practically useless for several months and should be either removed from App Store or fixed ASAP. ### 1/5 — Worst app *2025-09-26* Never seen such an obnoxiously poor functioning app every time I try to log in it says something went wrong and it’s been weeks no reply from the helpdesk 🤦‍♂️🤦‍♂️ ### 1/5 — Useless app *2025-09-17* App doesn’t open. Screen is frozen… for weeks. Either dev / Pm is sleeping on it, or this app is a scam. ### 1/5 — App not working and no responde from Adani *2025-08-21, version 4.6.5* Why is the app not working? I have sent several emails and there has no response. Very disappointing service. Very quick to charge the amount but lacks good customer service. ### 1/5 — App not working when outside India *2025-08-08* We have a big problem, I can never access the app when I am out of the country, it does not work, please advise what to do as I need to access my account when I am traveling also ### 1/5 — Unable to login from Canada *2025-08-02, version 4.6.5* . ## Most praised reviews (10 highest-rated) ### 5/5 — App access *2025-05-28, version 4.6.3* Unable to access app as I have UK number not sure why that should happen as we are NRI who have property in India and need to access to the app ### 5/5 — Unable to use App *2025-05-16* Not able to open the app for bill payment ### 5/5 — Have to improve this *2025-05-05* Every time when i open this we have to uninstall and again i have to install after this only this app open... otherwise it will stuck ### 5/5 — App not opening *2025-03-06* Every month when I try to login for bill payment app not open, I have to delete app and then again reinstall from app store ### 5/5 — Only front page seen cannot use *2025-02-26* Only front page seen cannot use after installation ### 5/5 — Adani Electricity application *2025-02-17, version 4.6.2* When I registered for the first time it worked just fine. However it never worked after that. Please fix it Adani. It seems like a wonderful application of it would work. ### 5/5 — App never works *2024-05-01* Whoever has developed this app, please make fixes to it. The app never opens and I always have to go to third party apps to do the bill payment. Can you please fix it. Everytime I login to app, it just stay on the first landing page where there is a warning for fraudulent activity. It doesn’t go further. ### 5/5 — Third class app *2024-04-21* While making payment on my iPhone 10 from debit card after entering card details and click make payment but it’s not going forward ### 5/5 — Provision for Multiple Account *2024-02-23* There is no provision in this application for multiple accounts It only shows one account where as I have multiple accounts like for Two houses and Office premises ### 5/5 — Horrible *2024-02-22* Is this a joke? Is it being done on purpose? Except the front page, there is no other buttons to go in…. Nothing. Cannot enter, deleted the app, reinstalled, still the same. Waited for few days, still the same. Useless . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*