# ADCB Hayyak — user reviews > 165 indexed App Store user reviews of ADCB Hayyak by ADCB, rated 4.70/5 from 1,551 ratings. - Source: https://appshunter.io/ios/app/adcb-hayyak/id1436686356/reviews - App overview in markdown: https://appshunter.io/ios/app/adcb-hayyak/id1436686356.md - Rating breakdown: 5★ 1,350 · 4★ 106 · 3★ 32 · 2★ 17 · 1★ 46 ## What do users think of ADCB Hayyak? Overall sentiment: neutral **Pros** - 👍 Easy and convenient account opening - 🚀 Fast and smooth onboarding process - 💡 Innovative digital banking app - 🔒 Secure banking experience - 👍 User-friendly interface **Cons** - 🐛 Scanning issues with documents - 🐛 App crashes and freezes - 🐛 Inconsistent eligibility criteria - 🐛 Inability to navigate back in the app - 🔍 Lack of transparency in application status **Commonly reported bugs** - Unable to scan Emirates ID and passport - App gets stuck during account opening process - Existing customer status not recognized **Most requested features** - Allow users to cancel and restart application - Provide clear instructions on required documents - Improve customer support and communication ## Newest reviews (11 of 165) ### 4/5 — Faced some issues *2025-08-18, version 2.8.0* Even though the application is very smooth to use, once I received my welcome kit for adcb hayyak, I activated my account and debit card but I can’t see any interface for transaction or balance, I just see only the delivery status of my welcome kit. Any reply would be appreciated. ### 2/5 — No more Zero balance account *2024-12-05, version 2.6.0* This is not longer a zero balance account they have switched it this is not cool. You guys broke ur promise to your customers… Customer service is poor as it can get. There is not toll free number so good luck calling the customer service and hold on to your line for hours until someone answer the call just to hang up on you after few minute of communicating… Good luck on your mobile bill for calling them. Chat service is just as bad as calling. No body is willing to chat or help us. It’s our money and we deserve more support from you guys. I rather close my account asap! Disappointing 100% ### 4/5 — Account opening issue *2024-07-04, version 1.64.0* Account can’t open showing me like mobile number registered short out this issue ### 5/5 — User-friendly Interface *2024-06-02, version 1.60.0* The App gives a good step-by-step process in applying for a bank account. The scanning of required documents is also convenient. ### 4/5 — Cannot open account in app *2024-03-27, version 1.60.0* I had installed Hayyak app and uploaded all the documents for new account opening, but before nearing the completion I mistakenly clicked on the credit card option which I actually not required, after that point I cannot go back to the account opening page, it is continuesly asking for credit card credentials. How can I go back to open an account with the same mobile number and email ID Is there any options to cancel my active request and start over again ? ### 5/5 — Reveiw *2024-03-26, version 1.60.0* Omg, very easy to register to this bank! Very accessible also the new branch location here in fujairah! Thank you for this opportunity to save money in your account! ### 5/5 — Account opening *2024-03-08, version 1.60.0* Amazing experience with in 5 minutes finished account opening process thanks ### 5/5 — Making account *2024-03-04, version 1.60.0* This is my first time opening an account in ADCB and upon filled out my information it was so smooth and fast. I write a review again after I will receive my card and use it, thank you! ### 5/5 — My experience *2024-02-15* Very friendly to open account , no complications, very good 5 star **Developer response:** Your positive feedback means the world to us and we're glad to see the positive effect it has given. A.M ### 5/5 — Adbc hayak *2024-01-11, version 1.5.2* Very easy. ### 5/5 — Hayyak app *2023-12-29, version 1.5.2* Very easy to use and convenient ## Most critical reviews (10 lowest-rated) ### 1/5 — WASTE OF TIME *2025-05-29, version 2.7.0* First of all, there was issue on start stage. I scanned personal documents minimum 10 times, just because everytime been getting same error "Something went wrong". After completing this stage I got message with information that request for opening account was submitted successfully. Since then passed more than 3 weeks. And in final I got notification on app that there's no any information registered from my phone number, meanwhile all this 3 weeks Ive been getting same "Your application is under review ". No information about rejection of my request, no information about the reason... Im sure the reason of rejection wasn't salary amount or my job title, as both are very good. Truly disappointed and I think that its overrated bank. ### 1/5 — Unable to open account because of discrimination! *2024-07-20, version 1.64.0* So I tried opening the account online and after scanning my passport and EID it says it’s unable to proceed further. I proceeded to call the call center and the person asked me where I am from? What’s the point of asking this? After this I told him where I am from Pakistan and he went on to say “oh you can’t proceed online you’ve to visit the branch” if I had the time to visit the branch why would I waste my time? Never felt this awful before. ### 1/5 — Account opening *2024-05-26, version 1.60.0* I have tried for many times to open the account from this application, but unfortunately it could not be opened, it gives some error and so far no customer of ADCB has contacted me. Did not explain about I face this issue please help me about that Sorry, we are unable to continue your application at this point. An ADCB representative will contact you shortly to complete your application ### 1/5 — App does not work *2024-05-21, version 1.60.0* I have been trying to open an account with Hayyak for about a year now but at one point the app gets stuck and I’m unable to do anything. I try to close and open the app again it says you’re already a user. I try to use the already active option it says to try after 10 minutes. What’s the issue here ### 1/5 — Horrible experience *2024-03-04, version 1.60.0* As a banker, I easily opened accounts with DIB and ADIB, but ADCB Hayyak's app was a nightmare. Constant errors, no help from numerous calls to their call center, and each agent gave conflicting advice with no resolution. They even suggested using another phone or calling back later, clearly trying to rush me off the line. It's baffling how those without banking know-how could manage. With the long wait times and the call center not being toll-free, ADCB's service is seriously lacking. How can they compete with this level of service? ### 1/5 — Disappointed with ADCB Hayyak Registration Process *2024-02-25, version 1.60.0* I was intrigued by ADCB Hayyak’s social media marketing campaigns, promising a seamless signup process. However, my experience was far from it. Despite expressing interest and dedicating time to register, I encountered unexpected errors, ultimately being deemed ineligible to open an account. What baffles me is the inconsistency in eligibility criteria. Many of my acquaintances with similar financial standings have accounts with ADCB, yet I was deemed ineligible. The lack of transparency in this regard is concerning. I urge the responsible authorities to address the dissemination of false information through various platforms. It’s unfair to mislead potential customers and waste their time with promises that aren’t upheld during the registration process. In conclusion, my experience with ADCB Hayyak’s signup process has been disappointing, and I advise others not to invest their time in a system plagued by inconsistencies and errors. ### 1/5 — There will be minimum balance requirements *2024-02-02, version 1.5.2* I opened an account from this App as they said that it will not have any fees or monthly minimum requirements but they changed their policy from the first of April there will be minimum balance required. It’s so frustrating to change your policy after saying that it doesn’t have a minimum balance required. Closing my account soon. ### 1/5 — Very Annoying *2024-01-20* I accidentally clicked the option of loan in Hayak app. Now am not even able go back choose saving account. I tried several ways including re installing the app. Bt everything fails **Developer response:** Hello, we apologize for the inconvenience. Please contact us at appreview@adcb.com and share your mobile number so we can address this issue for you. A.M ### 1/5 — Poor onboarding *2024-01-15, version 1.5.2* I chose this app because it looked promising with the digital onboarding but it wouldn’t allow me to scan my passport or verify my documents. It was horrible. Not only does it contain so many questions, during the verification step, the scanner/camera takes snapshots of my documents very quickly and I don’t even have the time to position within the frame to capture properly. After twice re-try, the app asked me to try again after 10 mins. I waited and proceed to try again. First, it told me that I have an active application so I have to go back to the homepage and start via the “returning customer” journey. Second, none of my data are saved! I have to keep re entering all my details again so still I met with the same error where I cannot capture my passport and ID images. Tried to call the customer service as well but it’s so long and bad! The person told me it’s a technical problem so I’ll need to call the technical line which he (sales team) can’t even transfer my call. Poor service and very inconvenient. Rather frustrating, given the fact that ADCB have a good reputation in the digital world. Disappointed. ### 1/5 — Passport scanning seems to be broken *2023-12-27, version 1.5.2* The app seems intuitive, but when you resume your application, you have to re-enter all your data. More importantly the passport scanning option seems to not work at all, with a constant “MRZ string error” popping up every time. ## Most praised reviews (10 highest-rated) ### 5/5 — Awsom easy open account *2026-02-09* Good **Developer response:** We appreciate the kind words! If you have any feedback on the app too, we'd love to hear it M.J ### 5/5 — Hiba *2026-02-09, version 2.8.0* Hiba was awesome ### 5/5 — Onboarding experience *2025-09-14, version 2.8.0* Excellent service from Elvis pereira,RM ### 5/5 — Nice *2025-08-19, version 2.8.0* Simple and humble bank ### 5/5 — Online Bank opening *2025-08-14* Good **Developer response:** Thank you for your review! We're happy the app is meeting your expectations. R.B ### 5/5 — Amazingly fast bank account opening *2025-08-14, version 2.8.0* Credit to Elvis Pereira my account manager for the personalized service ### 5/5 — Awesome *2025-07-31, version 2.8.0* User friendly 👍 ### 5/5 — First bank ever *2024-12-02, version 2.6.0* This is my first trusted bank and i dont think of applying into other bank,this bank gives me the value of saving money and giving me chance to open up an account,ive been in UAe for 7 years and i want to say thank you ### 5/5 — Hayyak *2024-07-22, version 1.64.0* Adcb hayyak is very easy to create and use , also ADCB bank services are very convenient, Despite of some questions at the time of creating the account which are confusing . Its very Good. ### 5/5 — Account Issue Resolution *2024-07-11, version 1.64.0* I installed the ADCB Hayyak app & uploaded the necessary documents, but before I could complete the process, I mistakenly selected the salaried option, which I do not need. I have not yet finalized the process. Now, I am unable to return to the account opening page. How can I go back to open an account with the same mobile number & email ID? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*