# ADCB. — user reviews > 198 indexed App Store user reviews of ADCB. by ADCB, rated 4.40/5 from 2,413 ratings. - Source: https://appshunter.io/ios/app/adcb/id6755109454/reviews - App overview in markdown: https://appshunter.io/ios/app/adcb/id6755109454.md - Rating breakdown: 5★ 1,939 · 4★ 119 · 3★ 58 · 2★ 38 · 1★ 259 ## Newest reviews (14 of 198) ### 4/5 — After sales *2026-07-17* I had an excellent joining experience and service. I then had a small issue which I mailed my customer relations manager who said he would resolve the issue. Nothing from him since and nothing resolved after contacting complaints department. Very disappointed. Update: contacted by manager who listened to my issue and all resolved. **Developer response:** We apologize for any inconvenience. Please email us at appreview@adcb.com from your registered email address, sharing more details along with your contact information. Kindly mention reference number N000001907 in the subject line so we can assist you further. R.B ### 3/5 — Smooth interface, but payment sync issues! *2026-07-11* The new application looks very good, the interface is smooth, and the overall user experience is nice. However, there are serious data synchronization issues. Even after paying my credit card bill, it still shows the full pending amount instead of updating. If a partial payment is made, it should show the remaining balance; if paid in full, it should show a zero balance. Since the old application is no longer working, please fix this real-time data update issue as soon as possible. Once this bug is resolved, this will definitely be a 5-star application! **Developer response:** Hi, I’m sorry for this experience and thank you for your review. We will share your feedback with the dedicated team. R.B ### 1/5 — Worst banking app *2026-07-08, version 1.45* Its been 8-9 days its not working.. ### 1/5 — Poor service *2026-07-08* Service is not the best in the market and last 4days no access to my funds ### 1/5 — THE WORST BANK APP *2026-07-07, version 1.45* VERY BAD, NOT RELIABLE, AND YOU HAVE TO WRITE INSTEAD OF PAST LONG DETAILS.. NOT RECOMMENDED BANK ### 4/5 — Fantastic Service *2026-07-07* I was facing an issue to access the app completely since last 10 days but somewhere had the hope that issues would be solved and I will able to access , thanks for resolving the issue very soon ### 1/5 — Terrible *2026-07-07, version 1.45* Can’t even open it ### 1/5 — Very bad user experience *2026-07-07* The app is a disaster since the new version Only working occasionally Very poor user experience Maybe one of the reason why I’ll consider moving to another bank as I can’t ma age my money when I want to **Developer response:** We understand your concern and would like to assure you that our teams remain fully focused on restoring all affected services as quickly as possible. In the meantime, you can continue to access and manage your accounts through the ADCB Internet Banking portal by visiting adcb.com/login. For the best experience, we recommend using a desktop browser. Your patience is very much appreciated. K.A ### 1/5 — Not accessible *2026-07-06* From last two day I am unable to open the app. I tried many times but it’s not working. There is no alert for maintenance. **Developer response:** We understand your concern and sincerely apologize for the inconvenience. Our teams continue to work around the clock to restore all affected services as quickly as possible. In the meantime, you can access and manage your accounts through ADCB Internet Banking at adcb.com/login. For the best experience, we recommend using a desktop browser. Thank you for your patience and understanding. K.A ### 1/5 — Continuous Mobile Banking Outage – Extremely Disappointing *2026-07-06* This is the first bank I’ve experienced that has taken this long to restore its mobile banking services. It’s been more than 3–4 days, and the app is still not working. On top of that, beneficiary activation, which usually takes just a few minutes, is now taking hours without any updates. This level of service disruption is unacceptable and highly inconvenient. I expected much better reliability from a bank like ADCB. **Developer response:** We apologize for the inconvenience and appreciate your patience. While our teams continue working to restore services, you can still securely access and manage your accounts through the ADCB Internet Banking portal at adcb.com/login. For the most seamless experience, we recommend using a desktop browser. Thank you for your understanding as we work towards a full service restoration. K.A ### 4/5 — Out of service too long *2026-07-06* Left me stranded overseas due to app down. Online site not accepting my password either which I record thoroughly. **Developer response:** Hi, we understand your frustration and are sorry you're still experiencing difficulties. A quick step that has helped some customers is clearing your browser cache & history before trying again. We also recommend accessing Internet Banking via Chrome at adcb.com/login, preferably from a desktop browser. K.A ### 1/5 — Very Disappointing Banking Experience… *2026-07-05* I’ve been facing issues with the ADCB app for a long time, and it’s getting worse. For the last 3 days, I haven’t been able to use the app because it keeps showing error alerts. I urgently need to send money to my home country, but every transaction fails. This isn’t the first time. In the past, my Fixed Deposit balance has sometimes disappeared from the dashboard, even though the money was invested. There have also been times when the app wouldn’t open at all, or Face ID wouldn’t work. These recurring issues make it very difficult to trust the app. To make things worse, I’ve called customer care several times, but no one answers. There is no proper support when customers need urgent help. The FD returns are also quite low compared to my expectations. ADCB is a well-known bank, but my experience has been disappointing due to the frequent technical issues and lack of customer support. I hope ADCB fixes these problems soon because customers expect a reliable banking app, especially when dealing with their money. **Developer response:** Hi, we understand your frustration and are sorry you're still experiencing difficulties. While restoration efforts continue, you can still access and manage your accounts through the ADCB Internet Banking portal by visiting adcb.com/login . Thank you for your patience and understanding. E.N ### 1/5 — Bad service *2026-07-05, version 1.45* No banking fir 5 days has really messaged a few things up for me ### 1/5 — Not working *2026-07-05, version 1.45* App isn’t working currently and I don’t understand why this app was created. There are no AI features at all. ## Most critical reviews (10 lowest-rated) ### 1/5 — Settings forced by the app *2026-08-11* Automatic time setting mandatory, however I need to have the time setting set at gmt+4 (uae). Inconvenient. **Developer response:** Hi, I’m sorry for this experience and thank you for your review, we will share your feedback with the dedicated team. M.J ### 1/5 — Too many errors *2026-08-05* Keeps telling me I need to set my clock to automatic otherwise I can’t make payments… problem is it is set to automatic… it then kicks you out the app and you have to start the whole process again. Too slow to load difference pages. **Developer response:** We apologize for any inconvenience. Please email us at appreview@adcb.com from your registered email address, sharing more details along with your contact information. Kindly mention reference number N000002038 in the subject line so we can assist you further M.J ### 1/5 — Terrible app *2026-08-04* Old app was working just fine, new app was down for WEEKS, now, I can’t send money to an account I’ve been sending to for TEN years. I’m looking for a new bank, after ten years of being a customer. Awful service. ### 1/5 — Delays *2026-07-29* I can’t activate the rest of my cards online !! **Developer response:** Hi, thank you for your feedback. We'd love to understand more and help resolve it. Please let us know more at appreview@adcb.com and please add this reference number to the subject N000002005. R.B ### 1/5 — Sir *2026-07-24, version 1.46* This new ADCB app is horrible, Not at all user friendly. Old app much better ### 1/5 — Chat Service doesn’t work *2026-07-23* Chat service doesn’t work **Developer response:** We apologize for any inconvenience. You may send us at contactus@adcb.com from your registered email address so we can assist you further. S.A ### 1/5 — Overly complex *2026-07-23* I understand that technology needs to be upgraded from time to time. However, you should not have changed the UI. It has caused, and continue to cause confusion and relearning the experience. Stop listening to consultants and confer with customers first. Super frustrating **Developer response:** Hi, Salman. Rest assured your feedback has been taken and will be passed on to our team. R.B ### 1/5 — After sales *2026-07-11, version 1.45* I had an excellent joining experience and service. I then had a small issue which I mailed my customer relations manager who said he would resolve the issue. Nothing from him since and nothing resolved after contacting complaints department. Very disappointed ### 1/5 — Awful experience *2026-07-09, version 1.45* Never works! ### 1/5 — Doesn’t start *2026-07-09, version 1.45* You forced us to update to the new app. And the app doesn’t even start! It just freezes on the Adcb logo. Come on guys. Gimme a break. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank You Sonika Jain *2026-08-17* Sonika Jain helped me get setup with my ADCB account after starting a new job. She was quick and highly efficient. 10/10 ### 5/5 — Excellent customer service *2026-07-30* ADCB offers excellent customer service and easy digital banking **Developer response:** So glad to hear you're having a good experience! We're always here to make it even better M.J ### 5/5 — Satisfied customer *2026-07-23* Amazingly easy and convenient mobile app. **Developer response:** We’re so glad to hear that the app was easy and intuitive for you. Thank you for sharing this with us! S.A ### 5/5 — Excellent security features while travelling *2026-07-21* Face recognition or link to UAE pass is a true asset if travelling and need to stop / start your access **Developer response:** Hi, we understand your frustration and are sorry you're still experiencing difficulties. A quick step that has helped some customers is clearing your browser cache & history before trying again. We also recommend accessing Internet Banking via Chrome at adcb.com/login, preferably from a desktop browser. K.A ### 5/5 — رائع وسريع في انجاز المعاملات *2026-07-20, version 1.46* شكرا ### 5/5 — بعد التحديث صار افضل *2026-07-06, version 1.45* الان يمكنك القيام بعمليات السحب وتحويل ومشاهدة رصيدك البنكي بطريقة سلسلة ومريحة ### 5/5 — Kudos - Mabrook *2026-06-18* Very user friendly, easy to navigate and transactions are executed instantaneously. **Developer response:** Thank you for the great feedback. We’re pleased to know that you’re enjoying the latest update and find the experience to be excellent. R.B ### 5/5 — Perfect Dashboard *2026-06-10* I appreciate the UI,UX teams and the developers who made this app,the dashboard is amazing all perfect. The only thing from the a little slow from application side it was before also if the network team can fix that’s will be much perfect. **Developer response:** Thank you for your review! We're happy the app is meeting your expectations. M.J ### 5/5 — Best to use *2026-06-09, version 1.43* Best app ### 5/5 — Super *2026-06-07* The new app introduced by adcd has no comparison with other app because it is friendly and easy great and best **Developer response:** Thank you for the great feedback. We’re pleased to know that you’re enjoying the latest update and find the experience to be excellent. M.J --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*