# Addison Lee: Taxis & Couriers — Cars, Couriers & Black Taxis

> On-demand and pre-booked taxi, minicab, and courier services in London. (iPhone/iPad app by Addison Lee PLC.)

- Source: https://appshunter.io/ios/app/addison-lee-taxis-and-couriers/id718312937 (this page in markdown: same URL + `.md`)
- Developer: [Addison Lee PLC](https://appshunter.io/developer/365882554)
- Category: Travel, Utilities
- Price: Free
- Rating: 4.90/5 from 601 App Store ratings · 166 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 92 MB
- Languages: English
- Released: 2014-01-22
- Data updated: 2026-08-24
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/addison-lee-taxis-and-couriers/id718312937/reviews.md

## What is Addison Lee?

Experience everyday luxury with Addison Lee! Book one of our taxis, minicabs, or couriers whenever you need them, whether it's on-demand or up to twelve months in advance. Choose from our eco-friendly electric vehicles or iconic black cabs to suit any occasion. 

 

Download Our Taxi App and Request a Ride with Addison Lee! 

 

Over 7500 Vehicles, Including: Taxis, Minicabs, People Carriers, Accessible Vehicles, Courier Services and Executive Vehicles 

 

On-demand: taxis in under 10 minutes in central London 

 

London's most sustainable taxi and minicab company 

 

Prebook up-to-12 months in advance 

 

Airport rides with flight tracking 

 

Business & personal accounts 

 

We deliver parcels too with London's largest same-day courier fleet 

 

24/7 Customer Support 

 

 

Addison Lee: London's Premium Taxi App 

 

We Guarantee: 

 

Service: Whether you prioritise style, space, accessibility, or affordability, Addison Lee helps you find the perfect solution for your needs, whether you’re requesting a ride for one or need a parcel couriered. 

 

Safety: Your safety is paramount. Unmatched driver safety standards and co-designed driver training in partnership with UN Women. 

 

Business Accounts: Seamlessly manage corporate travel with flexible invoicing and priority services. 

 

Licensed; by Transport for London: The only large operator in London with a full 5-year license. 

 

Customer satisfaction: with a Trust pilot score of 4.2 

 

Driver Ratings: Review and rate drivers in the app. 

 

 

 

The boring stuff.... 

 

By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.

## Key features

- On-demand taxi booking
- Pre-booking up to 12 months ahead
- Eco-friendly electric vehicles
- Iconic black cabs
- Airport rides with flight tracking
- Same-day courier services
- Business and personal accounts

## What do users think of Addison Lee?

Overall sentiment: negative

**Pros**

- 👍 Reliable, professional service
- 🚀 Easy and straightforward booking
- 💡 Sophisticated services
- 🚗 Comfortable, clean cars

**Cons**

- 🐛 Unreliable app performance
- 💰 Overpriced and unexpected charges
- 🕰️ Long wait times and delays
- 🤖 Poor customer service and support

**Commonly reported bugs**

- App crashes and freezes
- Address detection issues
- Payment processing problems
- Inconsistent notification delivery

**Most requested features**

- Ability to view trip cost before booking
- Integration with mobile payment options
- Real-time updates on driver location
- Improved booking flexibility and cancellation policy

## Recent user reviews (10 of 166)

All indexed reviews: https://appshunter.io/ios/app/addison-lee-taxis-and-couriers/id718312937/reviews.md

### 5/5 — Spot on

*2026-04-24, version 9.8.3*

Easy booking

### 1/5 — Awful

*2026-02-27, version 9.8*

App doesn’t let you cancel bookings and refund you

### 1/5 — Crushes often on iPhone

*2026-02-15, version 9.8*

Rubbish app

### 4/5 — Problem resolved well, but poor initial service

*2025-12-02, version 9.7*

My driver didn’t pick me up where I booked, and I was later hit with an unexpected extra charge.
However, Addison Lee’s customer service team (Amy) handled my complaint quickly, refunded the charge, and are reviewing the driver.
While the ride itself was disappointing, their aftercare was professional and fair.

### 5/5 — Reliable, sophisticated services

*2025-11-25, version 9.6.1*

Well taken care of when you book with Addison Lee. 
I’d recommend to friends and family.

### 1/5 — Just awful

*2025-11-20, version 9.6.1*

Constantly late, without explanation, avoid!

### 1/5 — The App is rubbish

*2025-10-31, version 9.6*

Please do something about your app - it’s impossible

### 5/5 — Easy and Straightforward booking

*2025-10-25, version 9.6*

First time for a while using the App - and was able to organise a pick up for my boss and his wife from LHR T3 - good booking and transparent price - let’s hope the flight arrives on time

### 1/5 — Don’t download this app

*2025-09-14, version 9.5*

Wish I had read some Google reviews before downloading this atrocious app. Courier bookings accepted mean nothing - they can show up an hour later or not at all. In addition, drivers do not help lift any heavy items so it’s not as useful as a mover service

### 5/5 — Transport from Heathrow

*2025-09-10, version 9.5*

Everything went really smoothly.. Driver was excellent and very helpful.
Very professional service.. Highly recommended.. Thanks Mick

## Frequently asked questions about Addison Lee

### What services does this app offer?

This app allows you to book taxis, minicabs, and courier services. You can request rides on-demand, with taxis available in under 10 minutes in central London, or pre-book up to twelve months in advance. It also facilitates airport rides with flight tracking and offers a large same-day courier fleet for parcel delivery.

### What types of vehicles can I book?

The app provides access to over 7500 vehicles, including standard taxis and minicabs, people carriers for larger groups, accessible vehicles, executive vehicles for premium travel, and vehicles for courier services. You can also choose between eco-friendly electric vehicles and iconic black cabs.

### Is this app free to use?

The app itself is free to download and use. The cost of services, such as taxi rides or courier deliveries, will be charged through in-app purchases or when you book a service.

### Who is this app designed for?

This app is designed for anyone in London who needs reliable transportation or delivery services. It caters to both personal and business needs, offering features like business accounts for seamless corporate travel management and priority services.

### What makes this app stand out from competitors?

This app emphasizes luxury, sustainability, and safety. It is London's most sustainable taxi and minicab company, licensed by Transport for London with a full 5-year license. It also boasts unmatched driver safety standards and offers features like driver ratings and 24/7 customer support.

## Version history (last 5 releases)

### 9.9 — 2026-07-01

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 9.9:

Bug fixes and internal improvements

### 9.8.4 — 2026-05-29

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 9.8.4:

Bug fixes and internal improvements

### 9.8.3 — 2026-04-23

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 9.8.3:

Bug fixes and internal improvements

### 9.8.1 — 2026-03-27

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 9.8.1:

Bug fixes and internal improvements

### 9.8 — 2026-02-11

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 9.8:

Bug fixes and internal improvements

## Apps similar to Addison Lee

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Gett: Book black taxis](https://appshunter.io/ios/app/gett-book-black-taxis/id449655162) | 4.9 (16,587) | Free | Travel |
| [Grab: Taxi Ride, Food Delivery](https://appshunter.io/ios/app/grab-taxi-ride-food-delivery/id647268330) | 4.9 (252,327) | Free | Travel |
| [Veezu Taxi UK \| Request a Ride](https://appshunter.io/ios/app/veezu-taxi-uk-request-a-ride/id6446244946) | 4.8 (523) | Free | Travel |
| [Wheely](https://appshunter.io/ios/app/wheely/id380732645) | 4.9 (2,475) | Free | Travel |
| [Taxiapp UK: London Black Cab](https://appshunter.io/ios/app/taxiapp-uk-london-black-cab/id1639547043) | 2.4 (16) | Free | Travel |
| [Forest - eBike Sharing](https://appshunter.io/ios/app/forest-ebike-sharing/id6443626172) | 4.7 (808) | Free | Travel |

## More apps by Addison Lee PLC

- [Addison Lee Driver](https://appshunter.io/ios/app/addison-lee-driver/id6444405606)
- [ComCab London Driver](https://appshunter.io/ios/app/comcab-london-driver/id6448750862)
- [ComCab Manchester (ManTax)](https://appshunter.io/ios/app/comcab-manchester-mantax/id6746203625)
- [Driiver](https://appshunter.io/ios/app/driiver/id6746269059)
- [ComCab London](https://appshunter.io/ios/app/comcab-london/id6760764671)

All apps by Addison Lee PLC: https://appshunter.io/developer/365882554

## Related topics

[addison lee](https://appshunter.io/ios/topics/addison-lee) · [addison lee plc](https://appshunter.io/ios/topics/addison-lee-plc) · [addison lee driver](https://appshunter.io/ios/topics/addison-lee-driver) · [wheelchair taxi](https://appshunter.io/ios/topics/wheelchair-taxi) · [minicabride](https://appshunter.io/ios/topics/minicabride) · [marchwood motorways taxis](https://appshunter.io/ios/topics/marchwood-motorways-taxis) · [1919 taxis and minibuses](https://appshunter.io/ios/topics/1919-taxis-and-minibuses) · [abba cars taxis warrington](https://appshunter.io/ios/topics/abba-cars-taxis-warrington) · [huddersfield taxis](https://appshunter.io/ios/topics/huddersfield-taxis) · [enroute taxis](https://appshunter.io/ios/topics/enroute-taxis) · [owl taxis](https://appshunter.io/ios/topics/owl-taxis) · [atlas taxis lowestoft](https://appshunter.io/ios/topics/atlas-taxis-lowestoft) · [courier car](https://appshunter.io/ios/topics/courier-car) · [bolt care services](https://appshunter.io/ios/topics/bolt-care-services) · [mr.cab rider](https://appshunter.io/ios/topics/mr-cab-rider) · [lynx taxis stockport](https://appshunter.io/ios/topics/lynx-taxis-stockport)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*