# ADNOC Dist — user reviews > 175 indexed App Store user reviews of ADNOC Dist by ADNOC Distribution, rated 3.00/5 from 199 ratings. - Source: https://appshunter.io/ios/app/adnoc-dist/id1015371099/reviews - App overview in markdown: https://appshunter.io/ios/app/adnoc-dist/id1015371099.md - Rating breakdown: 5★ 80 · 4★ 10 · 3★ 16 · 2★ 16 · 1★ 77 ## What do users think of ADNOC Dist? Overall sentiment: negative **Pros** - 👍 Great App (fahedsaw) - 👍 Getting better (Salllion) - 👍 The new update for the app made it very easy to log in and to manage your account. (Suhail H) - 👍 Great app (Khaxthedozar) - 👍 Shows all the stations location through google map and can filter by fuel type, etc (tartooob) **Cons** - 🐛 App badly designed - 🐛 Rather useless - 🐛 Worst app and worst customer support - 🐛 Slow with plenty of error messages - 🐛 App does not work - 🐛 Order Cancelled-no customer service - 🐛 Unneeded information - 🐛 Not Really - 🐛 Claim receipt issue - 🐛 New update causing payment issues - 🐛 Not reliable - 🐛 Cannot top up my wallet - 🐛 Failed application - 🐛 Can't login - 🐛 Good design, but bad functions - 🐛 Wallet server error - 🐛 Crush - 🐛 Extremely slow - 🐛 Bad bad bad - 🐛 Useless - 🐛 App crashes - 🐛 Does not work and keeps crashing - 🐛 Horrible - 🐛 The App Not Opening at all - 🐛 Crashes - 🐛 App is not opening - 🐛 خلل في التحديث الجديد - 🐛 App crashes iOS 13 - 🐛 Useless - 🐛 Fix it - 🐛 Don’t put money in the app!! - 🐛 LOG IN function does not work! - 🐛 البرنامج فيه شي غلط ولا قادر اسجل ولا اعين رقم سري ولا اي شي - 🐛 Bad app ever - 🐛 No Apple Pay - 🐛 Update - 🐛 App needs a lot of improvement - 🐛 تحديث البرنامج - 🐛 The previous version was better - 🐛 تطبيق فاشل - 🐛 Just got worest - 🐛 before good - 🐛 DONT UPDATE TO THE NEW APP - 🐛 Bad - 🐛 البرنامج كان ممتاز لكن التحديث الاخير سيء جدا - 🐛 App crashes - 🐛 Error Log In - 🐛 All The Times are wrong - 🐛 Maps **Commonly reported bugs** - Error when ordering Spanish Cortado - GPS not allowing station selection even when at the station - Camera focus not working for claiming points from receipt - Hard to register a new account - App showing error for every step - App crashes when trying to add a card - Unable to login after entering OTP (Emirates ID already registered error) - Orders cancelled with no warning - App requires Emirates ID and camera access for registration - App features not working - Difficult to contact customer services - App rejects receipt claims with silly responses - Unable to add bank card or make payment after new update - Orders are canceled - Unable to top up wallet, payment failure - App not working on roaming - Customer service not responding to calls, emails, or voicemails - Login issues: asks to register but EID already exists - App keeps asking to drive around the station when already at the pump - App directs to a closed station - Wallet server error after registration - App crashes on opening - Extremely slow to load - Cannot set up account, asks to repeat PIN code - Telling Emirates ID already exists and doesn't allow continuation - App won't open, crashes immediately - App not opening at all - App crashes on iOS - App not opening after update - App crashes on iPhone X iOS 13 - App doesn't recognize EID - Not receiving points after filling up - Application not working for two weeks, unable to use money in the app - Not all petrol stations have the ability to pay by the app - Need to enter card details every time to top up - Have to login every time - Cannot log in again after logging out, goes to new register page - Cannot register, set password, or do anything - App is not working for two weeks - Last update is worse than before, takes around 5 minutes to log in - Still have to sign in every time when opening the app - Doesn't save bank card details - Map not working in Fujairah - Times mentioned in the app are wrong, especially for auto wash - App crashes when going to see beneficiary dashboard - Gives error #10 when trying to top up - Unable to log in to the smart wallet - New update does not let me sign in - Last update is very bad and difficult **Most requested features** - Improve GPS functionality - Include carwash availability information - Include receipts of last transactions with liters and price - More payment methods needed (Mobile Balance, App Store Billing, PayPal) - Option to save card details - Option to use Apple Pay - Add Face ID login - Simplify program entry for all community segments - Improve login process - Allow topping up account without entering credit card details every time - Consider topping up the account without entering the credit card details, always ## Newest reviews (17 of 175) ### 3/5 — Last update stopped working *2026-07-16* It is asking me to renew my emirates id because it expired in 1934 where my id is valid till 2034 .. please fix ### 2/5 — Wallet Top Up *2025-09-25, version 5.12.2* No able to top up wallet .. something wrong with the latest app version ### 1/5 — stuck In between registering and logging in *2025-08-19, version 5.12.0* Every time I try to log in to the ADNOC app, I put my phone number, get the OTP, and then it asks me to scan my Emirates ID (front and back). After doing that, it just tells me my ID is already used, and I can’t continue. When I switch to “Register Now,” it says the same thing — my ID is already registered. So I’m stuck: I can’t log in and I can’t register. This is very frustrating, and there’s no call center to explain or help fix the problem. Please solve this issue! ### 3/5 — GPS *2025-08-17* Need to improve GPS as many times I am in the station and app still can’t allow me to select the station for fueling ### 2/5 — Not very useful *2025-08-10* App badly designed, but mostly rather useless. Have been trying to find a station with open carwash (many have random open times) and can't find that information in here. ### 4/5 — Why do I need to upload my Emirates ID just to use a petrol station app? *2025-07-17, version 5.11.5* This is unnecessary steps or, as I call it, friction in the user experience. Signing up should be as easy as 1-2-3. Get a proper UX designer, you don’t need to collect official documents just to let people refuel or collect reward points. Simplify the process, let users sign up first, and if you really, I mean “really”, need documents later, ask for them when it actually makes sense. Simplify the process and watch your signup rates grow. ### 1/5 — Non UAE Residents *2025-06-10, version 5.11.5* Can the nom UAE residents use the app and take benefits? ### 1/5 — LPG *2025-06-10, version 5.11.5* I think you need to improve this service of ordering the gas coz always I ordered through the app and they keep canceling after 4 hours from ordered , and call the customer service wasting your time and no one answers !! It’s very weird I don’t know what the purpose of the service if they are not able to service you on the same time . I’m very disappointed. ### 3/5 — Improvement suggestion *2025-05-22, version 5.11.5* It will be better to simplify the payment options like pay for someone by inserting the station and pump number. This will be helpful for others who are in need of help. Application invoice claiming to be improved which does not work every time . ### 4/5 — Member name on the app must be adjustable manually, my name is wrong *2025-05-19, version 5.11.4* When i registered and scanned my id the app scanned my name wrong and im not able to adjust it anywhere in the app, pls make the name and family name of the members manually adjustable within “my profile” ### 1/5 — useless *2024-12-30, version 5.11.0* cannot register as a guest to charge my EV ### 1/5 — Not able to add new credit card *2024-12-22, version 5.11.0* Not able to add new credit card. Getting 3DS authentication failure ### 1/5 — Unable to login *2024-11-21, version 5.10.6* It’s showing that my id already exist. There is no option for using old ### 1/5 — Refund not get *2024-09-26, version 5.10.6* Hello am writing here Regarding my refund after more than one month I didn’t get back my refund and no one give me correct information about refund just they said wait under process more than one month ### 1/5 — Refuse to make an account on app *2024-09-21, version 5.10.6* I recently downloaded the app and try to register with my number and it’s showing up my Emirates id is already exist but I wouldn’t do any pervious use of this app It’s confusing me!!! ### 1/5 — Falcon Lost Points & 1 month case issue unsolved *2024-09-04, version 5.10.6* At first i was really happy and interested to use the application as the benefits and use seems easy and amazing at first glance. but after using it for a bit i noticed a crucial issue that is happening where when my family that is linked to my account when using my wallet it wont give me falcon point which is very important to move from categories blue > silver > gold > platinum and now 1 month has passed where my case is opened from 4th of august to resolve this issue. all i hear is they are working on it and some tell me they cannot give me back what was already missed. nothing is solved up to today. ### 1/5 — Fetching of available balance issue *2024-08-20, version 5.10.4* Fetching of available balance is taking so long time. Please update if possible ## Most critical reviews (10 lowest-rated) ### 1/5 — Delay in wallet balance update affective payments *2026-05-03, version 5.12.5* I top up my wallet before refuelling, but the balance does not reflect instantly and often takes 2–3 hours. Due to this delay, the station staff are unable to deduct the amount from the wallet at the time of payment. Kindly improve the service speed, as this creates unnecessary inconvenience. Otherwise, direct card payment would be more practical than transferring funds to the wallet first and then paying from it. ### 1/5 — Unable to login in iphone *2026-04-22, version 5.12.5* Always says unknown error occurred even if I click forgot pin ### 1/5 — Worst service *2026-01-06, version 5.12.3* Order got cancel for no reason for twice ### 1/5 — Grate app. But useless *2025-12-21, version 5.12.3* I book the gas cylinder using your app. This is second time. My order got cancelled for no proper reason. This is very annoying and careless service. If you can’t handle orders properly, then don’t run the app. I am wasting my time because of your poor system. ### 1/5 — Very Poor Delivery Service *2025-11-30, version 5.12.3* I am extremely disappointed with the LPG delivery service. I placed my order at 12:00 noon, but it only arrived at 5:17 PM. My first transaction was cancelled without any proper update, so I had to place a second order. I even called the call center for assistance, but nothing was done to help. My second transaction was scheduled for delivery at 4:30 PM, yet it still arrived late at 5:17 PM. This kind of delay is unacceptable, especially for an essential service like LPG. Very poor delivery service — I hope they improve their system and customer support. ### 1/5 — Once placing LPG order it will remain pending for 2 days *2025-11-15, version 5.12.2* Dear ADNOC Distribution Team, You are one of the biggest leading national company in the UAE, is it realistic that you fall behind in digital services?!?! Electricity, water, fuel and gas are among the essentials in every day life, and we have plenty its not a matter of shortage, is it acceptable to order a gas cylinder for home domestic use and it stays pending for 2 days in your app after placing the order ?!? In the app itself the estimated time is shown to be within 2 hours, why then offer a service that you cant fulfill, i find myself canceling the order and placing it again many of times in order to get it processed, also it takes a lot of time to reach you guys through your toll free number. How can you fix this minor issue that have greater impact on consumers?!? This a frequent issue that consumers face many times when ordering, can work to fix it. ### 1/5 — Cant login *2025-10-17, version 5.12.2* Very poor app, asks me to login using emirates ID and when i login, it says “emirates ID already exists”, if it exists why cantaloupe i login straight away? ### 1/5 — LPG Delivery *2025-10-15, version 5.12.2* ADNOC still need to work on their delivery team behavior, they don’t have drivers to deliver and no body bothers to cancel the orders and clients needs to wait and wait. Develop a mechanism in which orders gets accepted in certain time and if not accepted they gets cancelled and customer gets notified. As that is too much frustration in the era of AI when your customer service says sorry sir we don’t have any driver today to deliver and we apologize we can’t cancel your order as well. ### 1/5 — Still there is error *2025-09-24* I have been trying to contact ADNOC regarding an error in the app, but there has been no proper response. Most stations are facing the same issue I can’t order a Spanish Cortado because the app keeps showing an error. This has been ongoing for some time and is very frustrating. I hope ADNOC fixes this problem soon so that customers can enjoy a smoother and more reliable service. ### 1/5 — Great Company, Very Poor App *2025-09-14, version 5.12.0* Unfortunately, this app has been very disappointing. Most of its features do not work properly, and when ordering a gas cylinder, the amount is deducted but the delivery never arrives. This issue happened to me four times, which is unacceptable. For a company as reputable as ADNOC, I expected a much more reliable application and service. ## Most praised reviews (10 highest-rated) ### 5/5 — Register *2026-07-16* I am from GCC and visit UAE a-lot and use EV chargers so easy to open for all visitors, it must be use as prepaid charging ### 5/5 — Super app and loyalty experience *2025-05-23, version 5.11.5* I’m using the application since day one. ADNOC points is one of the best rewarding services in UAE, service , food quality , keep on improving in station and in application . Comparing my experience 2 years ago , there’s a big shift and I know there are more things to come . Thank you ADNOC and we are all proud . The only recommendation is to have competitive pricing , some items are almost half price in the grocery next door. ### 5/5 — I can't login *2024-11-21, version 5.10.6* I have an account, i try to login and it prompts me to put my number and the otp and then scan my Emirates ID front and back, then it tells me to pick a pin then it takes me to a page with all the Emirates ID and tells me that I already have an account and doesn't log me in..? ### 5/5 — Location issue *2023-10-15, version 5.8.0* Application not picking up exact location please fix the issue ### 5/5 — Adnoc *2023-10-12, version 5.8.0* Great App ### 5/5 — Application Crash *2023-08-28, version 5.7.2* The application didn’t work when I was trying to use the points during oil changing. I was upset because I couldn’t use the points to get the discount. Please resolve this issue. Thank you ### 5/5 — App is nice but cant’t find language setting *2023-08-25, version 5.7.0* Please update language selection, there is no change option. ### 5/5 — Thank you *2023-07-01, version 5.6.7* Thank you for making our life easier ### 5/5 — App not working properly *2022-11-21, version 5.4.5* Please rectify the issue where the app is not able to process the claims through receipts. It been long time for this issue. ### 5/5 — Stopped responding *2022-10-06, version 5.4.4* Hi sir, it has stopped responding, I have removed and installed again and then tried to login mob number, but it shows unknown error occurred Can you please advice to repair the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*