# Adobe Creative Cloud — user reviews > 129 indexed App Store user reviews of Adobe Creative Cloud by ADOBE SYSTEMS SOFTWARE IRELAND LIMITED, rated 4.77/5 from 87,476 ratings. - Source: https://appshunter.io/ios/app/adobe-creative-cloud/id852473028/reviews - App overview in markdown: https://appshunter.io/ios/app/adobe-creative-cloud/id852473028.md - Rating breakdown: 5★ 76,603 · 4★ 6,221 · 3★ 1,915 · 2★ 689 · 1★ 2,017 ## What do users think of Adobe Creative Cloud? Overall sentiment: neutral **Pros** - 🚀 Seamless syncing across devices - 🔒 Secure cloud storage - 👍 Comprehensive creative suite - 💡 Powerful editing tools - 🚀 Rapid file access and sharing **Cons** - 🐛 Frequent crashes and glitches - 🔋 High cloud storage consumption - 👎 Confusing file management - 💰 Expensive subscription model - 🤔 Inconsistent user experience **Commonly reported bugs** - Inability to delete or move files in bulk - Syncing issues between desktop and mobile - Unreliable cloud storage updates - Compatibility problems with older devices - Unexpected app crashes and freezes **Most requested features** - Improved file organization and search - Offline access and editing capabilities - Simplified subscription management - Better integration with other cloud services - Enhanced mobile app functionality ## Newest reviews (10 of 129) ### 2/5 — Pricey *2024-08-14* This app is quite a useful app as you can use for work or even for school. To me as a student this app help me a lot but when it come to pay for the app $60+ nzd dollars a month!!! It’s just too much. This could pay for 1 week groceries but it’s gone for just to keep the app on the laptop. This is not like for every day use but only need the app for school work nothing else. I really need it for school and will be good if you guys could help this out Thank you ### 4/5 — Portfolio *2024-07-28* Kia Ora. Thank you for your app. Will there be an update for mobile editing of adobe portfolio? ### 2/5 — Better online *2024-06-20* Way better online. Finding files is almost impossible on the app. Sync not working properly. ### 3/5 — Add Firefly? And a privacy concern *2024-03-17* Please add Firefly under the apps tab. I understand if it’s not feasible to create a standalone app if it requires too much computing power, but a link to the web app would suffice. I’m also disturbed by the amount of “Linked to you” data that is being collected. Why do you need my contacts and what constitutes “other data”? I’m familiar with the adage “if a product is free, you’re the product” but I pay good money every month for my subscription so it’s definitely not free. Therefore I think Adobe should back off a bit and downscale their greedy data collection practices. **Developer response:** Hi, Thanks for the suggestion! This would make a great feature request. In fact, you can do that by posting it on our forum as an Idea. Go to forums.adobe.com click New Post and fill out the form. Put each idea on a separate post. These requests are tracked by our developers and other users can vote on them as well. ^Rc ### 3/5 — Sync is clunky and unpredictable *2024-01-12* When this works, it’s excellent. But I’d put that at about 50%. The rest of the time, you have to troubleshoot something in Creative Cloud or an associated app to get media to transfer. Sometimes media is available and pre-populated, and sometimes, when you open an associated app, it is not. You never know when you open an app if your media will be available to the app or will have to download, re-download or be manually assigned through the “find and connect” function. There’s no rhyme or reason to this that I can determine. I have video clips selected to be available for offline use in Creative Cloud, which seems to suggest they are stored locally on my iPad, but I still need to have Wi-Fi access when I open an app like Rush to be able to even open my projects. What’s the point of local storage if I need to access the cloud to be able to work? Adobe touts the portability and syncability of this app as one of its great features, and it is, when it works. The constant troubleshooting gets old. ### 2/5 — My Adobe experience *2023-12-05* I took advantage of the Black Friday Adobe Creative Cloud offer a couple of weeks ago. The creative cloud app seems to be an attempt to simplify what Adobe have to offer and promises to pretty much cover everything for everyone. There is a lot to choose from but none of it is intuitive or easy to use. Every App has an incredibly steep learning curve, the apps aren’t particularly clear about what they do and how you can use them for work or creativity, they all kind of cross over and feel mixed up and overlapping somehow. Just figuring out how each app fits your needs is difficult before you even start figuring out how to use each individual app. I’ve got a 12 month subscription and I feel like that’s how long it’s gona take for me to understand the mammoth learning curve ahead. I hope it’s going to be worth my time and money but right now I’m not convinced. ### 1/5 — Frustrating overcharging due to web failure *2023-11-11* Its so crazy, how convoluted everything is with the suite of services and apps. I am a subscriber for Creative Cloud, and I tried Adobe stock last year. I wasn’t happy with the selection but it was too late to cancel the subscription, so I paid $29 a month for the rest of year, and continued to search for the photos I wanted, but had to resort to another service to get the art I wanted every time. Recently I went online to try it again, signed up for a free trial so I could search adn see if there were more “ethnic” photos for my marketing, this time around. Once again, I was disappointed, so I immediately went back and tried to cancel the trial. I thought I had been successful, but since then I have been charged twice!! I tried to cancel again—but was told I would have to pay $140? or something for early cancellation…I tried to chat with an agent, but after 15 minutes with a bot and then a low level tech, I got switched to a live agent who then disconnected. This service is too expensive—both CC and Adobe Stock, to get sub-par customer service. I am retired and do marketing as a volunteer for an Art Gallery so I cannot afford this kind of mistake!! I just spent almost an hour with a “supervisor” on Adobe chat—and then again was disconnected. 😖 ### 1/5 — Adobe deleted my account with no warning *2023-10-06* I spent two hours on the customer service chat, where they gaslit me and tried to convince me that my Creative Cloud membership was not deleted. I have photos of the email showing the cancellation; I found a bunch of my files have been deleted. The customer service with Adobe used to be top notch. I am very angry and disappointed at how poor their customer service has become. I was trying to resolve the issues of the emails, cancellation, and lost files, and the agents on the chat kept putting me off to other agents and then cut the chat off. I was not being rude or abusive, they just could not be bothered with helping me. **Developer response:** Hello! We apologize for the frustration and inconvenience this has caused you. We understand your concerns about your Creative Cloud membership cancellation and lost files. We would like to assist you in resolving these issues. Please provide us with your account details, and we will investigate and provide a solution promptly. ^rc ### 1/5 — A simple 2-color gradient background… *2023-04-06* With all the great features in the Adobe mobile apps one that is lacking is the ability to make a simple linear two-color gradient background. This is a really, really, really, really, really, really simple thing to do on a laptop using Photoshop or Illustrator. Yet for some dumb reason, I can’t do it on a mobile app. Y’know, a background… or even just a rectangular shape. Make it go from black to red from top to bottom. I can do that a couple different ways in about ten seconds in Photoshop. I looked it up, capture claims to do it with a photo but man is that unstable and wonky. XD doesn’t seem to want to let me make anything original, just bring photos in. And the various versions of Photoshop (that’s really dumb, how about one version?!?) won’t let me take a simple background or shape and apply a simple linear gradient. WTH?!? All the slick bells and whistles are meaningless if I can’t do the fundamental things. Which is why I can never get anything done from my phone. Lousy. Less than one star! **Developer response:** We're sorry to hear about your experience with the Adobe Creative Cloud mobile app. We understand how frustrating it can be when the features you need aren't available on the go. We appreciate your feedback and will make sure to forward it to our development team. In the meantime, you can try using Adobe Spark Post to create simple linear gradients on your mobile device. Thank you for your patience. ^Rc ### 5/5 — From Adobe to GQ *2023-03-27* Adobe enables my art to reach the anticipated appeal and allows me the power to make certain components in each photograph as I prefer, as to really focus on the beauty I saw when capturing the photograph or, make the piece more fun. It all depends on what I saw when I took the picture and what I delve into while in editing via Adobe Digital iPhone Platforms. I really enjoy photography and never know when something will catch my eye, mixing that passion with an ability to do even more by editing and fine tuning for professionalism and aesthetic purposes. I am more than pleased with Adobe and have been since my first term in college. You guys have had this review for a long time coming, glad I was able to share my experience. In photography and any work of art of your own perfecting, if your like me and won’t settle for anything but the best or, always stick to the Names of products and companies and families of creators and all the things. I probably don’t even have to recommend Adobe to you because you more than likely already have it. Thank you everyone at Adobe for everything that you do, to better all of our works of art. Teamwork bay bay. **Developer response:** Woo!! Thank you for your kind words. We're really grateful and appreciate you taking the time to share your experience with us. We're completely overwhelmed. 💖💖: ^Ritika ## Most critical reviews (10 lowest-rated) ### 1/5 — Having so many issues all files lost *2024-08-26* Pay for premium keep getting signed out all of my files are now lost and I literally can’t do anything via the app now Tried re-installing and it’s just signing out constantly ### 1/5 — Adobe is stealing your work *2024-06-09* I’ve been using Adobe products for 20years, I’ve paid a fortune for it. To now find out that Adobe is using the creative cloud to sneak in and steal our private work to train their ai machines is disgusting. The CEO doesn’t care about artists, he only cares about money. ### 1/5 — Adobe abuses copyright *2024-06-07* They want to use private data to train their AI without your consent. ### 1/5 — Unsatisfied *2024-06-06* Can’t even open a file, no preview. It’s just stuck on loading. ### 1/5 — Adobe has gone to the dogs *2024-06-03* While implementing their Express platform, which has varying functionality between your devices, they are now deleting files that you’ve worked on. Needless to say this is massively frustrating. They are phasing out Spark, but zero availability to create quick web page design (as with Spark) in their Express platform, which they don’t have available for a tablet and where they are sending you in lieu .This has been next level frustrating for my kid who’s been working on a school project and just lost it all. Shait!!! Horrible customer care. But fret not, new things are coming soon (not sorry we screwed you now though). Lucky me, I have a one year subscription. P.S. I’ve been working on/with Adobe since 1997, so I’m not a rookie. I’m witnessing the downfall of a previously awesome empire. ### 1/5 — Terrible! *2024-04-26* Creative cloud syncing is taking up so much of my storage yet there are no files to delete! Someone needs to fix these issues ### 1/5 — Scammers *2024-04-01* The hook you into a plan and don’t let you cancel without paying an insane cancellation fee, do not start a subscription with them. They dont let you delete your account unless you pay. ### 1/5 — Deleted account issue *2024-01-30* I have contacted these people NUMEROUS times. They say that they make it very easy for you to stop any payments, anytime. This is the worse app I have ever used in my life. I had to delete my card off the app, delete my account, had to delete my card off my pay pal, deleted my PayPal, and THE PAYMENT WAS STILL GOING THROUGH! I ended up having to cancel my card. I don’t know how, they told me that they payment would have stopped onto to notice through 2 months there were 12! Transactions. Of $50+ after I had called Adobes customer support. and I was not paying my credit card off as I had not used it and never looked at my statement as I didn’t think I owed anything. This app is the most difficult. And where was this money going with no account I have no idea. The app works okay, but trying to get ahold of anybody. Isn’t even worth it, this app doesn’t even deserve a star. Nothing but a money grab, and they will do anything to milk you dry of money. Now I’m out $600 because of this app. Absolutely disgusting. Don’t get it. It’s not worth your time. Nobody’s time. I will be telling everybody about this app. And I hope this app becomes no more. ### 1/5 — Slow *2024-01-29* I use creative cloud as it came with Fresco. It’s a nightmare I wish would stop. It’s so slow and incredibly frustrating. I use Fresco to create animations for my music vids but it auto saves to the cloud rather than locally and often freezes. I have lost so much work I usually just give up. I have no idea why Adobe insist on its use and don’t appear to enable the choice of saving files locally which would speed production. In my experience it’s completely useless. **Developer response:** Hi! We apologize for any frustration caused. Could you please provide us with more details? It would be helpful if you could give us a detailed description of the issue you are facing along with screenshots on forums.adobe.com. This will allow us to better understand and assist you. Thank you. ^Rc ### 1/5 — Frustrating—Would not cancel Trial subscription! *2023-11-13* Its so crazy, how convoluted everything is with the suite of services and apps. I am a subscriber for Creative Cloud, and I tried Adobe stock last year. I wasn’t happy with the selection but it was too late to cancel the subscription, so I paid $29 a month for the rest of year, and continued to search for the photos I wanted, but had to resort to another service to get the art I wanted every time. Recently I went online to try it again, signed up for a free trial so I could search adn see if there were more “ethnic” photos for my marketing, this time around. Once again, I was disappointed, so I immediately went back and tried to cancel the trial. I thought I had been successful, but since then I have been charged twice!! I tried to cancel again—but was told I would have to pay $140? or something for early cancellation…I tried to chat with an agent, but after 15 minutes with a bot and then a low level tech, I got switched to a live agent who then disconnected. This service is too expensive—both CC and Adobe Stock, to get sub-par customer service. I am retired and do marketing as a volunteer for an Art Gallery so I cannot afford this kind of mistake!! I just spent almost an hour with a “supervisor” on Adobe chat—and then again was disconnected. 😖 ## Most praised reviews (10 highest-rated) ### 5/5 — The ABSOLUTE CHOICE IS ADODE *2024-07-17* I have been using Adobe software and Adobe everything since forever. The truth is that I am so freaking old that I actually started digital design moments before the first Adobe Photoshop software for my huge Yosemite Apple computer. The reasons why I went back to get my degree in art/design while working was Added based brilliance. I don’t even WANT to go back in my life and describe what it was like before ADOBE CREATIVE CLOUD… became the cloud after the storm. You know the one that refracts light into the rainbow colors?…. But back to ADOBE CREATIVE CLOUD. Please if you’re a designer artist or production artist. Or if you’re just you looking for the best way to get a suite of products for your phone or laptop or iPad or whatever; get this plan. I don’t know the full amount of money you will save….. because it’s just ridiculous to not check this out. At least check it out. If you do then this review is just that. When you check. You’ll realize. The best way to get everything needed for the price of one or two apps per month. Do it ### 5/5 — Seems Great So far *2024-06-26* I just wish they would give you some time before reviewing,Seems fine so far but I'm still getting my head round it all,I know it's going to be great,But I would like to discover that for myself had it for a week used it briefly twice. I will be back when I'm impressed in my own time 😊 Well a few years on I have absolutely loved seeing the Work of others and have shared some. And have had the occasion to try my Hand at a few things. ### 5/5 — Awsome *2024-04-24* Works really well but I don’t know how to do the font thing ### 5/5 — Folders *2024-02-21* I wish there were less automatically created folders when opening an account. It is sometimes difficult to find content. I would rather everything be in the one folder and then I can arrange in a way that I can understand. ### 5/5 — Formidable *2024-02-13* Avoir accès à certaines applications sur son mobile est merveilleux ! J’ai hâte que Illustrator en fasse partie ! Merci **Developer response:** Bonjour, merci pour votre avis positif ! Nous sommes ravis que vous appréciez notre application mobile Adobe Creative Cloud ! Nous comprenons que vous souhaitez utiliser l'application Illustrator via Creative Cloud. Vous pouvez partager vos idées d'amélioration ici : https://bit.ly/3OLzCZS. Nous sommes là pour vous aider à tirer le meilleur parti de notre application. Merci^WM ### 5/5 — Great product *2023-11-11* I don’t know how to use it but can’t wait to learn. It look like it will be a fantastic product ### 5/5 — Four stars *2023-10-26* Because it doesn’t have photo shop Bate ### 5/5 — Amazing *2023-10-20* Amazing work Adobe. Money well spent for creative cloud. It is daunting when opening apps like premiere pro for first time and seeing what feels like 2,000 options staring right back at you. I have started a course on Udemy with Phil Ebiner and it is amazing so far. Highly recommend especially with Epidemic Sounds. If you have those too and extra storage on either icloud, OneDrive, Hard drive etc… If you have all that your gonna go way far! ### 5/5 — Short Praise & Suggestions *2023-07-15* Best cloud storage app/website out there! Seamlessly view, import, and export all file formats… the difference in others, is the first word. Suggestions… 1. When tapping files on opening app it should default to Synched Files not Recent, Recent already appears on Home. 2. Enable Face ID to access app when still logged in. 3. Change app name to AdobeCC - exactly like that (You are messin’ up people’s fone-feng-shui with current). **Developer response:** Thank you so much for your positive review of the Adobe Creative Cloud mobile app! We're thrilled to hear that you find it to be the best cloud storage app and that it allows you to seamlessly view, import, and export all file formats. Regarding your suggestions, we appreciate your feedback. We understand the convenience of defaulting to Synched Files when tapping files upon opening the app, and we'll definitely consider this for future updates. Additionally, enabling Face ID for app access while still logged in is a great idea, and we'll pass it along to our development team. Lastly, thank you for your suggestion regarding the app name. We'll consider it. We're constantly working to improve the app and provide the best user experience possible. If you have any further suggestions or need assistance, please don't hesitate to let us know. Enjoy using Adobe Creative Cloud! ^Rc ### 5/5 — Great Value *2023-04-22* Only had it for a couple of week. There is so much to learn. I’m really enjoying what there is on offer for the price. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*