# ADS Aniware — user reviews > 65 indexed App Store user reviews of ADS Aniware by ADS Security LP, rated 4.70/5 from 3,348 ratings. - Source: https://appshunter.io/ios/app/ads-aniware/id1292302686/reviews - App overview in markdown: https://appshunter.io/ios/app/ads-aniware/id1292302686.md - Rating breakdown: 5★ 2,827 · 4★ 239 · 3★ 100 · 2★ 41 · 1★ 141 ## What do users think of ADS Aniware? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Easy to use app - 🔒 Reliable security system **Cons** - 🐛 Slow and glitchy app - 🔋 Battery issues with sensors - 🤬 Poor customer support - 💤 Delayed response times **Commonly reported bugs** - Frequent app crashes - Connectivity issues with cameras - Unreliable arming/disarming **Most requested features** - Automatic user sync - Improved motion detection - Faster app performance ## Newest reviews (14 of 65) ### 3/5 — Help *2025-04-25, version 6.52.0* Help, when clicked, spins in the app and provides no documentation to assist the end user. Not very useful. ### 3/5 — Unreliable *2023-10-09, version 6.34.4* Cameras go off line all the time. ### 1/5 — Slowest system ever *2023-03-27, version 6.25.2* Very disappointed with this app. Super slow. Makes me want to terminate my contract. ### 1/5 — Stop asking me *2023-03-19, version 6.25.2* EVERY time I open the app it asks me if I want to “opt in” to receiving marketing info and I have to DE-SELECT it before using the app. AFTER I HAVE TOLD YOU “NO” THE FIRST TIME —-QUIT BUGGING ME ABOUT IT EVERY TIME!!!!!! Who programmed this app - a 3rd grader? Secondly, the app takes waaay too long to change the status of my alarm system. ### 2/5 — Trying to jam ads on paying customers *2023-02-28, version 6.24.2* The app was great until they added the marketing opt in screen EVERY time I log in. That is only needed once!! Made the experience using the app worse. ### 1/5 — Are you kidding *2023-02-17, version 6.24.2* NO FACE ID in app. ### 1/5 — Slowest app ever *2023-02-09, version 6.23.1* This is literally the slowest app I’ve ever had. It’s 2023, why does it feel like this app runs off dial up or something from the 90s. ### 1/5 — ADS APP *2023-01-14, version 6.23.1* App is horrible, takes forever to pull up constantly have to close and go back in. Takes anywhere from 5-15 minutes to get into a location just to clear a alarm ### 2/5 — App needs help. *2023-01-01, version 6.22.1* App needs a good dev and test team. I have seen zero improvement which also means security should be easy to compromise. ### 1/5 — The need to sync is terrible. *2022-10-06, version 6.20.1* Having to manually sync users is terrible if you can add them in the app it should sync automatically ### 1/5 — App is terrible *2022-06-19, version 6.17.1* Takes minimum 10 minutes, if it signs on at all, for app to connect to my system for me to be able to arm/disarm my system. Doesn’t matter how much or little cell service or Wi-Fi I have. ### 1/5 — I thought I was signing up with ADT *2022-05-07, version 6.15.3* You are the worst security company I have the displeasure to have to deal with.. I thought you where ADT when I signed up. ### 1/5 — Can’t Log In *2022-03-16, version 6.13.2* Please fix the app. Ever since the network was having issues the other day, I’m still unable to log in on here. Any suggestions? ### 1/5 — Do not recommend *2021-12-20, version 6.12.4* When I initially got this service I had planned on keeping the service. I had an unexpected death in the family and had to move. I was not able to move the service due to the house already having a security system. I was still in contract with ADS and would have to pay a lot of money to get out of the contract. After a year of paying for ADS that I don’t use I planned to transfer it. I sent a email requesting to transfer the service to my current home. Wes responded saying he would get back with me. That was several months ago. Since months had gone by I decided to just cancel the service. I now have to pay over $500 to get out of the contract. There should be stipulations for things that are out of our control. An unexpected death and move was definitely out of my control. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cancellation *2025-07-09, version 6.54.1* I would never ever recommend Vector Security. My 84 year old Mom has been trying to cancel her service for two weeks. Their customer service is horrible. They are not helpful, not clear with their cancellation policies AND RUDE. Technical support hung up on her when she became frustrated and expressed her frustration to him. After what seems like many phone calls and hours on the phone on hold we still have not gotten it turned off. RUN as fast as you can from Vector Securities. ### 1/5 — Video doorbell *2025-01-23, version 6.48.0* I was sold a video doorbell by ADS that their own serviceman admitted was known not to work and it doesn’t, despite numerous attempts to have it fixed. ### 1/5 — Low Rating *2024-08-02, version 6.42.2* I called and tried talking to someone about my bill being behind. She was quite rude and didn’t want to hear me out. I have been off work since June 12th. I’m having some health issues. I will get my security system bill caught back up. The batteries in the front door are gone down. So the system is malfunctioning. I tried telling her that and she still didn’t want to help me. So on top of having health issue stress I also have stress not having the security system working correctly. ### 1/5 — App *2024-07-30, version 6.42.2* This app crashes and causes issues all the time ### 1/5 — Low Rating *2024-07-29* I called and tried talking to someone about my bill being behind. She was quite rude and didn’t want to hear me out. I have been off work since June 12th. I’m having some health issues. I will get my security system bill caught back up. The batteries in the front door are gone down. So the system is malfunctioning. I tried telling her that and she still didn’t want to help me. So on top of having health issue stress I also have stress not having the security system working correctly. ### 1/5 — No biometrics available *2024-06-06, version 6.41.7* For some reason as yet unexplained the app creators removed any helpful uses of biometrics in this app making it slow and unwieldy. Rating 1 star because there are no 0 options. ### 1/5 — disappointed homeowner *2024-01-30, version 6.37.1* I cant even give you one star since ADS changed to Vector I have had terrible service. My alarm was going off at 1:30 am this morning woke my husband up. It said glass break didn’t see anything suspicious so went back to sleep. Did not receive a call from Vector Security who i pay good money every month until 7:30am what a joke. ### 1/5 — No biometrics enabled *2023-12-01* For some reason as yet unexplained the app creators removed any helpful uses of biometrics in this app making it slow and unwieldy. By the way having an invasive, privacy busting Alexa take over your smart device is not a suitable replacement. Rating 1 star because there are no 0 options. ### 1/5 — Customer service *2023-09-19, version 6.33.1* After being transferred 5 times to report my system beeping and saying low battery 12 living. I was first told they couldn’t help me till 12-1 pm the next day. So I am supposed to listen to constant beeping till then. After that was told there was a cancellation and a rep would be out between 9am and 1pm today. The calls went in Vector and they couldn’t see my account as it just changed from ADS. The reps not all of them but 2 let me know it wasn’t their issue and basically didn’t care then told me to “have a blessed day” When someone lets me know they aren’t doing anything to help and says “have a blessed day “ it comes out as condescending and insulting. They definitely didn’t say “I am sorry you are having an issue “ your customer service needs work. Doesn’t sound like you value me as a customer. ### 1/5 — Hard to update *2023-05-23, version 6.26.3* Got two new phones—have wasted an HOUR trying to log in. App name is ADS Aniware, but not the website. So you can’t load your password, wind up having to change it. Wait hours for an email (text opens in window that won’t work)and try to change it. Then do for every user. Even when you’re in, people have left before you can get the damned “interactive” doorbell up. Crappy app. Wish it actually worked as promised. ## Most praised reviews (10 highest-rated) ### 5/5 — Dwight Hancock *2024-12-24, version 6.47.5* Antonio was our salesman who helped us with the extensive update to our home security system. He was very knowledgeable,helpful, and courteous while working with us. We feel he provided us with the very best security technology to fully protect our home. A great representative for ADS. ### 5/5 — Nice *2024-06-03, version 6.39.2* Good app ### 5/5 — Outstanding Service from ADS Security! *2022-05-31, version 6.16.1* I always have great service from any of the technicians that have come to my house. I highly recommend ADS Security for your security needs. You won’t be disappointed! ### 5/5 — James Verdell *2022-01-20, version 6.12.4* Best service ever ### 5/5 — Homeowner *2021-10-20, version 6.11.7* Awesome company ### 5/5 — Love ADS *2021-10-06, version 6.11.1* I use ADS at my office and home… have alarm and cameras … love being able to see my cameras and the ability to turn my alarms on/off from my phone no matter where I am .. Will have everything installed at my new house in November. Stephan Nashville, Tn ### 5/5 — DEDICATED RELIABLE PROFESSIONAL COMPASSIONATE *2021-02-05, version 6.5.3* I have had ADS as my Security Service Provider for several years now & have remained impressed with their genuine concern, dedication & professional service - which each & every one of their staff, including Supervisors, has illustrated consistently throughout our relationship. They have shown compassion during times of unforeseen, difficult financial struggles- proving their genuine concern for my continued safety, which is absolutely priceless! Their response time to all alerts was impeccable & impressive which has allowed myself the piece of mind one needs in a Security Provider(s) as well as, supplying the most UP TO DATE EQUIPMENT & System Communication capabilities... their App used with their Services/System has been both continuously reliable & a literal JOY to navigate with such an impressive, user friendly control panel & has undoubtedly added great value to their overall system & has eased my mind over the years, in supplying me with the convenient tools, in hand, that today’s advanced systems require for both reliability & controlled functionality by the user, when at home or most importantly AWAY from their (our) precious home, business, pets, loved ones & belongings! They are simply & complexly THE BEST! Sincerely, Delaina Rupp ### 5/5 — Hard to update *2021-01-09, version 6.5.2* Got two new phones—have wasted an HOUR trying to log in. App name is ADS Aniware, but not the website. So you can’t load your password, wind up having to change it. Wait hours for an email (text opens in window that won’t work)and try to change it. Then do for every user. Even when you’re in, people have left before you can get the damned “interactive” doorbell up. Crappy app. Wish it actually worked as promised. ### 5/5 — Very reliable *2020-10-11, version 6.3.0* Been with the company for over two decades!🎊 ### 5/5 — Video doorbell *2020-06-28, version 6.0.59* Just got our video doorbell this week and it is awesome!!! Highly recommend!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*