# ADT Smart Home > ADT Smart Home (iPhone/iPad app by ADT Fire and Security PLC.) - Source: https://appshunter.io/ios/app/adt-smart-home/id966917408 (this page in markdown: same URL + `.md`) - Developer: [ADT Fire and Security PLC](https://appshunter.io/developer/966906731) - Category: Lifestyle, Utilities - Price: Free - Rating: 2.07/5 from 206 App Store ratings · 20 written reviews indexed - Age rating: 4+ - Requires: iOS 8.0 · 87 MB - Languages: American English, Brazilian Portuguese, Russian - Released: 2015-11-20 - Data updated: 2026-11-12 - User reviews in markdown: https://appshunter.io/ios/app/adt-smart-home/id966917408/reviews.md ## What is ADT Smart Home? Our ADT Smart Home Services for your home, from anywhere is the latest in alarm security technology incorporating smart home automation. It has been designed to interact with your home remotely, with just a touch of a button. ADT Smart Home has been developed with state of the art security technologies to ensure that your data privacy is well protected. Which is why ADT can offer you and your family more flexibility, reassurance and complete peace of mind Features include Control Forgot to set the alarm before leaving home? Do you worry if the last person to leave the house remembered to activate the security system? Experience the convenience of being able to remotely set or unset your alarm system from anywhere via your IOS smart phone or tablet. Automate Have to work late again? No problem, use your IOS smart phone or tablet to turn on the lights right before you arrive home or set them to switch on automatically to simulate that someone is at home even when the house is empty. View Use your internal camera to help you stay connected with live video streaming, so you can see what is happening inside your home. Latchkey User Like to know who is coming and going from your home - kids home from school, nanny or cleaner arriving for work, elderly parent home alone? ADT’s motion camera sensors will take images when someone unsets the alarm and will notify you by email so you can view these images via your ADT Smart Home App or ADT Smart Home Website. IMPORTANT NOTE: THIS APP WILL ONLY BE ACTIVATED UPON PURCHASE AND AFTER INSTALLATION BY AN ADT ENGINEER. ## Is ADT Smart Home safe? ADT Smart Home does not appear safe based on available data. The AppsHunter Safety Score for ADT Smart Home is 44 out of 100. This assessment is based on 206 user ratings, with an App Store average of 2.1 out of 5. ## Is ADT Smart Home legit? ADT Smart Home appears to be a legitimate app. The AppsHunter Legitimacy Score for ADT Smart Home is 88 out of 100 points across 7 verification signals from App Store and developer data. ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/adt-smart-home/id966917408/reviews.md ### 1/5 — Do not use ADT *2026-07-24* I had an ADT alarm installed around 2 years ago, that included cameras and sensors etc, along with police response. I was recently on holiday, during which time the alarm developed a fault, and could not be set by either the app or website. I was later told by ADT that it could only be set by actually being by the panel at home, and clearing the fault (presumably from an earlier power cut). So I was in the situation that my alarm could not be set remotely by either myself (on app or website) nor ADT themselves, and it had to wait until I returned home from holiday. Seriously! What is the point of having one of their alarms if it cannot be reset after a power failure unless you go home immediately? The moral of the story is to not use ADT if you ever want to leave your home unattended for anything preventing you from returning home immediately. Absolutely pointless having an ADT alarm. Also, for the purposes of ADT possibly trying to respond to this, don’t try to justify this with some idiotic excuse/s. There are no sensible or reasonable excuses for this. ### 1/5 — Don’t get stung by extortionate call charges! *2022-03-01* Update - I am STILL waiting for an engineer now 2 months later. I have just had a monthly phone bill for over £20 through trying to get through to ADT to book an engineer visit. Absolutely disgusting. DON’T STAY ON THE LINE! Instead try late at night. We are still awaiting a repair after a fortnight because there is no local engineer (the nearest one available is 127 miles away). I cannot give a good rating as long as ADT takes so little interest in providing good service. ### 1/5 — Brilliant til it stopped working *2020-09-02* The alarm and the app were brilliant until the app stopped working. Now the app just says ‘Connection issue - failed to access account’. I’ve changed the password to no avail. Phoned the tech dept but they said it was a common problem and basically shrugged their shoulders over the whole thing. When you pay £40 per month for the system you expect a lot better, especially customer support. As in this case, there was none. ### 1/5 — So bad do not purchase! *2020-04-28* It’s hard to describe how bad and glitchy this app is but imagine you’ve paid a decent amount to get a top security system with much of the salesman’s talk being about the app and flexibility to suit you etc etc. Then you get it and you can’t set the alarm at night or it goes off and the app won’t switch it off so each time you have to get back up and go down stairs to work out what is wrong this time. If it’s set it off as the app said the alarm wasn’t on but it actually was then you have to all ADTs automated systems and work through getting the system unlocked. Janky cheap glitchy app which you get the pleasure of paying for every month and if you call ADT they will be quick to point out it’s the system you are paying for and not the app as the app is free to download, it’s like a bad scam you read about but for. A top global player. ### 1/5 — Works *2020-02-05* Given the premium price ADT charge for the alarm system this app supports I’d expect regular updates. Lack of updates reeks of poor customer service and, as such, if ADT asked me if I’d recommend them to family and friends, I’d tell them no. The app works so there’s that. You can change a few settings plus arm and disarm your system. However, as countless others have mentioned, it’s not been updated to support the new phone screen sizes, something which is inexcusable. Also, although it supports Touch/Face ID, you still have to click the logon button. We live in a world now where smart phone apps are constantly evolving. If ADT consider themselves market leaders then it’s high time they caught up. I’m downgrading my review to 1 star following me writing a review on Trust Pilot and ADT not liking the review and trying to have it pulled! Shameful company that, once my contract is up, will never get my business again. I truly hope people read these reviews before signing up to anything. ### 1/5 — Rubbish *2020-01-26* This app is not much better than useless. It’s a lottery each time you open whether it will work, including eg overnight when you wake up to find the app has decided not to let you turn off the alarm for no obvious reason. I assume the app was built by a third party because practically no one at ADT seems to know anything about it and despite literally dozens of false alarms and phone calls, they have never offered more than temporary solutions. ### 1/5 — Lack of function and updates *2019-12-31* In theory, the app should be a great addition to your home alarm. Sadly it’s missing lots of potential features and is so slow to use. It seems to suffer with no one thinking about how customers might actually want to use an app for their alarm and instead has a random set of features some of which are useful others less so. Most criminally though, It’s also still not updated for iPhone X, XS, 11 pro suggesting ADT don’t really take it seriously given they’ve had 2.5 years to do this. If you want an alarm with good smart features I’d stay clear. ### 2/5 — Very poor app *2019-11-22* Only chose a second star because at times it works, and can be quite handy when we need to set the alarm remotely. However the app is very buggy. Sometimes it says the box is disconnected, sometimes you try to unset the alarm, it shows unset, you walk downstairs and oh surprise the alarm goes off. Not worth what we pay for honestly. We now mostly use the normal pads. ### 2/5 — Update the app !!!! *2019-10-25* Like everyone else I am finding the app in need of an update. Yes I can set and unset the alarm from the app and that’s about it. It’s not updated for the iPhone X that came out three years ago!!! Paying for a smart system to find nothing smart about it ! Look into it or many customers won’t renew the contracts ... hundreds of reviews about the same and nothing has been done about it ! ### 1/5 — Poor app. Many bugs. Expected more from ADT *2019-05-07* I chose ADT partly because of the phone app and being able to remotely control the alarm. We’ve had the system installed for 2 days and totally frustrated with the bugs and problems with the app. Unable to even set the alarm as the app states there is an error, even when their friendly engineers tell me over the phone all is fine. The scenarios function is also full of bugs. I managed to set up some scenarios to send me push notifications but the pushes don’t always come through, also some scenarios have just disappeared from view within the app once I set them up! Strange, and frustrating as I can’t delete them. Overall I think it’s a really poor app experience and ADT need to pull their finger out to improve it. After 2 days with this system I’m even considering cancelling based on the app. Update: After another call to ADT (8am) they sent an engineer as they couldn’t fix things over the phone, we waited all day for engineer to come out, really nice guy, who arrived at 9pm. He resets the system and changes a sensor, we delete and re install the app and things seem to be working again. Next day, I try to set the alarm via the app. It won’t set. ARGH!! Really poor! I set the alarm via the key fob, I received the notification to say I set the alarm, but the app still tells me it’s unset... I was sold a smart system that would allow me to control the alarm remotely. This is clearly a system not fit for this purpose and doesn’t give me the peace of mind I was looking for when I chose ADT. Poor ADT, really poor! ## Version history (last 5 releases) ### 10.5.93 — 2019-11-23 Support of iOS 13 improved ### 10.5.78 — 2019-04-17 This update includes performance improvements and bug fixes. ### 10.5.64 — 2018-11-29 This updates includes some improvements and bug fixes. ### 10.5.55 — 2018-09-25 This updates includes some improvements and rare bug fixes. ### 10.5.48 — 2018-07-27 This release improves the display of high resolution video cameras ## More apps by ADT Fire and Security PLC - [ADT Smart Business](https://appshunter.io/ios/app/adt-smart-business/id1202290641) - [ADT Smart Services](https://appshunter.io/ios/app/adt-smart-services/id1478425347) - [MyADT](https://appshunter.io/ios/app/myadt/id1567917160) All apps by ADT Fire and Security PLC: https://appshunter.io/developer/966906731 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-12.*