# ADT Smart Services > Remote home security control, monitoring, and automation with smart alerts and video. (iPhone/iPad app by ADT Fire and Security plc.) - Source: https://appshunter.io/ios/app/adt-smart-services/id1478425347 (this page in markdown: same URL + `.md`) - Developer: [ADT Fire and Security plc](https://appshunter.io/developer/966906731) - Category: Lifestyle - Price: Free - Rating: 4.05/5 from 19 App Store ratings · 104 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 375 MB - Languages: Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Icelandic, Indonesian and 9 more - Released: 2019-10-06 - Data updated: 2026-08-24 - Monetization: paid - User reviews in markdown: https://appshunter.io/ios/app/adt-smart-services/id1478425347/reviews.md ## What is ADT Smart Services? ADT Smart Services has been developed with state of the art security technologies to ensure that your data privacy is well protected. Which is why ADT can offer you more flexibility, reassurance and complete peace of mind For more information about our ADT Smart Services please visit our website: http://www.adt.co.uk Features include 1. CONTROL 1.1 Security Forgot to set the alarm? Do you worry if the last person to leave remembered to activate the security system? Experience the convenience of being able to remotely set or unset your alarm system from anywhere via your iOS smart phone or tablet. 1.2 Alert Notifications Do you ever worry that something might happen at your home/business while you’re away? ADT will notify you with a Security or Safety alert, when the status of your device changes. For example, when the alarm is activated or the door/window contact is triggered or the smoke detector goes off so you are immediately alerted. 1.3 Scenario’s Would you like a Security System that you can customise to suit your lifestyle and specific security needs? ADT Smart Services provides secure access so you can monitor and manage your security to work for you and your lifestyle needs. i.e. - Define who will receive alerts - Advise you who has entered the front door such as advising elderly parent is home, employee has arrived at your business. - Set up recurring events i.e. set the alarm at the same day/time every week, or set up the housekeeper as a user on their smart phone. 2. AUTOMATE Have to work late again? No problem, use your iOS smart phone or tablet to turn on the lights right before you arrive home or set them to come on automatically to simulate someones presence, even when your property is empty. 3. INTELLIGENT MOTION DETECTION Do you worry about activity in and around your home or business? Now you can be immediately notified to intelligent activity when someone steps onto the perimeter, or within your home or business, with virtually no false alarms and unwanted alert notifications like other Systems. The event is captured on camera and automatically saved to the Cloud. 4. VIEW Do you worry about activity in and around your premises? Use your camera’s to help you stay connected with live video streaming, so you can see what is happening outside or inside your premises. Compatible with Apple devices. IMPORTANT NOTE: THIS APP WILL ONLY BE ACTIVATED UPON PURCHASE AND AFTER INSTALLATION BY AN ADT ENGINEER ## Key features - Remote alarm control - Instant security alerts - Customizable scenarios - Automated lighting control - Intelligent motion detection - Live video streaming ## What do users think of ADT Smart Services? Overall sentiment: negative **Pros** - 👍 User-friendly interface (when working properly) - 📱 Remote access to arm/disarm system - 📹 Camera and doorbell integration - 🔔 Real-time notifications and alerts - ⚙️ Automation features like geofencing and schedules - 👥 Multi-user access capabilities - 📊 Activity timeline and sensor tracking - 🎯 AI object recognition for cameras **Cons** - 🐌 Extremely slow app performance and loading times - 📹 Doorbell video loads too slowly to catch visitors - 🔌 Frequent connection and synchronization issues - 🐛 App crashes and freezes regularly - 🔐 Unreliable authentication and login problems - ❌ Features don't work as advertised - 🗺️ Poor navigation and unintuitive UI design - ⚠️ Inconsistent sensor status updates - 🔄 Constant app crashes when arming/disarming - 📱 iOS 18 widget compatibility broken - 🔑 Logout issues and session management problems - ⚙️ Overly complicated setup and configuration - 💰 Expensive service with poor value for money - 📞 Poor customer support and unresponsive technical team - 🔧 Difficult to change settings and rules **Commonly reported bugs** - App takes 5+ minutes to arm/disarm alarm - Doorbell video fails to load before visitor leaves - Connection timeouts and frequent disconnections - Verification codes not arriving for login - New user codes not syncing with keypad - Widget settings not saving (doorbell sensitivity reverts) - App unable to find new router after broadband change - Force bypass option selected automatically every time - Saved video clips inaccessible via app (works on web browser) - Live video feed connection fails while alerts still work - App crashes when attempting to set alarm - Inconsistent sensor open/closed status display - Rules and schedules not saving properly - App constantly logs out users - False motion detection from rain and animals despite settings - Alarm doesn't trigger despite being armed - App doesn't update status after panel changes - Notifications not sent for alarm triggers **Most requested features** - iOS 18 widget support restoration - Bi-weekly and monthly access scheduling options - Smaller time increment options (less than 30 minutes) - Better notification management and filtering - Apple Home and Matter compatibility - CarPlay integration - Improved multi-user access with role-based permissions - Time-based automation rules and daily routines - IFTTT and Shortcuts integration - Ability to rename sensors and customize device names - Video call-style doorbell notifications instead of notification stream - Facial recognition implementation - Remote system reset capability for power outages - Improved color night vision for cameras - Tablet device support ## Recent user reviews (10 of 104) All indexed reviews: https://appshunter.io/ios/app/adt-smart-services/id1478425347/reviews.md ### 1/5 — Endless loading *2026-08-20, version 5.13.7* The endless “spinning wheel of death” (aka the loading screen) is not something you want to see when you’re trying to use your home security system. Unfortunately, that’s pretty much all the ADT app gives me. It simply doesn’t work: the loading wheel spins endlessly, with no error message and no way to access the alarm controls. For a security app, reliability isn’t a nice-to-have. It’s the whole point. ### 1/5 — Not easy to use *2026-08-12, version 5.13.7* Terrible layout, confusing, features and settings hidden away and hard to find or understand. Cant record/download clips as and when you need, the geofence rules not easy to understand - I’ve had to leave it as the engineer set it as I’m worried I may accidentally disable something. I somehow managed to get a voice warning on one the cameras, but for the life of me I can’t find the setting to disable that again. If you are used to Ring and HIKVision app (which is incredibly logical and easy to use) you will find this app confusing and illogical. Kinda put me off ADT if I’m honest, you have to trust what the engineer has done and leave it at that unless you spend hours testing and figuring it out for yourself. Also to add, in an emergency ADT can’t even access your camera so they have no idea what is going on the property, all they do is call you, you have to check for yourself and call the police. Rubbish to be honest. My Rung cameras does practically the same thing. Would get Verisure next time as they can see what’s going on - tell you if a car has pulled up to your drive and read you the number plate and call the police if needed + their app is easy to use. I have HIKVision in a commercial property and Ring cameras in another house so I can compare and Verisure on almost all my family properties. Not a happy fella. ### 5/5 — Add to account management *2026-08-02, version 5.13.7* Cancel contract ### 1/5 — Poor equipment, poor customer service. *2026-06-15, version 5.13.7* Batteries drain in just a few weeks. AI assist is of no help. ### 1/5 — Too complicated *2026-06-01, version 5.13.2* This is the worst app I use. Features are not easy to find. Very difficult to set recording rules. ### 1/5 — App usage *2026-05-10, version 5.13.2* It’s a rip off you pay so much money for a service that you are not receiving and please do not sign in to a contract as you will get ripped off. ### 3/5 — Please update the icon *2026-04-09, version 5.13.2* Please can they update the app seriously! £50 a month and the app looks neglected! ### 2/5 — Rubbish app *2026-03-23, version 5.13.2* This app is absolutely awful if your camera picks someone up you click on that camera and it take forever to load by the time it loads If it don’t time out who ever is there have gone this app it a nightmare @ADT do something about this app look what people are saying we are paying for a service and getting nothing ### 1/5 — Slow *2026-03-10, version 5.13.1* This app is so slow you click on a camera to view it by the time it loads the person that activated the trip while has gone ### 1/5 — Very slow rarely connects *2026-02-20, version 5.13.1* The app is poor, really slow, rarely connects first time, would not recommend for a ‘speedy’ check on your property ## Frequently asked questions about ADT Smart Services ### What does ADT Smart Services do? ADT Smart Services allows you to remotely control and monitor your ADT security system. You can set or unset your alarm, receive instant notifications for security events, and view live video streams from your cameras, all from your iOS device. ### What are the key features of ADT Smart Services? Key features include remote alarm control, instant security and safety alert notifications, customizable scenarios for alerts and user access, automated lighting control, intelligent motion detection with cloud recording, and live video streaming from your cameras. ### How much does ADT Smart Services cost? The app itself is activated upon purchase and after installation by an ADT engineer. This implies a cost associated with the ADT security service and installation, rather than a direct app purchase or subscription fee. ### What devices is ADT Smart Services compatible with? ADT Smart Services is compatible with Apple devices, specifically iOS smart phones and tablets. It requires purchase and installation by an ADT engineer to be activated. ### What are common use cases for ADT Smart Services? Common use cases include remotely checking if your alarm is set, receiving immediate alerts if a door or window is triggered or smoke is detected, automating lights to simulate presence, and viewing live video feeds of your property while you are away. ## Version history (last 5 releases) ### 5.13.7 — 2026-06-02 • Behind the scenes improvements to power future features ### 5.13.2 — 2026-03-20 •Behind the scenes improvements to power future features ### 5.13.1 — 2026-02-11 •Behind the scenes improvements to power future features ### 5.11.2 — 2025-09-22 •Behind the scenes improvements to power future features ### 5.10.4 — 2025-07-11 •Behind the scenes improvements to power future features ## Apps similar to ADT Smart Services | App | Rating | Price | Category | | --- | --- | --- | --- | | [Security Stream](https://appshunter.io/ios/app/security-stream/id6469319041) | — | Free | Lifestyle | | [ERA Protect](https://appshunter.io/ios/app/era-protect/id1473577586) | 4.7 (3) | Free | Lifestyle | | [Sky Smart Home](https://appshunter.io/ios/app/sky-smart-home/id1643672580) | 4.0 (2) | Free | Lifestyle | | [Coral Smart Home](https://appshunter.io/ios/app/coral-smart-home/id6473550035) | — | Free | Lifestyle | | [ERA Smart Home](https://appshunter.io/ios/app/era-smart-home/id1590884706) | 5.0 (2) | Free | Lifestyle | | [Zuluhood: Smart Home Watch](https://appshunter.io/ios/app/zuluhood-smart-home-watch/id1541373704) | — | Free | Lifestyle | ## More apps by ADT Fire and Security plc - [MyADT](https://appshunter.io/ios/app/myadt/id1567917160) All apps by ADT Fire and Security plc: https://appshunter.io/developer/966906731 ## Related topics [adt security services](https://appshunter.io/ios/topics/adt-security-services) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*