# Advagym Support

> Gym hardware installation and support tool for authorized service personnel. (iPhone/iPad app by Sony Mobile Communications AB.)

- Source: https://appshunter.io/ios/app/advagym-support/id1516639231 (this page in markdown: same URL + `.md`)
- Developer: [Sony Mobile Communications AB](https://appshunter.io/developer/435091064)
- Category: Utilities, Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 11.0 · 47 MB
- Languages: English
- Released: 2020-07-29
- Data updated: 2026-07-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/advagym-support/id1516639231/reviews.md

## What is Advagym Support?

Welcome to Advagym and the support app. This app is intended for staff or service crew only! The app enables anyone to easily connect the hardware with the service at a gym. Using the step by step guides, you get an efficient workflow and can focus on getting the gym up and running withoaut interrupting daily operations at the facility.

Configure your hardware
Easily go through each machine and zone at the gym. Connect a machine by following the step by step guide. End by adding an associated puck and place a sticker on the machine. For zones, simply add a puck, follow the step by step guide and associate the puck with an exercise or configure it as an info zone. 

Troubleshoot
The support app allows you to troubleshoot the observer. Follow the step by step guide and change or remove the observer. When replacing hardware, the support app will automatically test and configure the new hardware. You don’t need to worry about losing data. The support app will ensure you keep your previously collected analytics for the machines. 

Connect with exercises
Advagym allows to customize your gym. Every exercise can be tailored to your machines. When installing at the gym, your gym manager has the option to customize the standard machines. As an installer you don’t need to worry about what exercises to use, it will automatically be filtered for that gym.

Customization
Advagym can be customized to fit your gym. As a gym admin, you may customize the machine exercises in advance or after the installation, making it easy to setup your facility according to you way of working.


For installers
In order to make an installation or service of the hardware using this application, please make sure you have been given the credentials for that gym. If you are not authorized for a setting up a gym using the app, contact your gym admin and ask for an admin role for your user account. The role can be set in the Advagym web-tool. The web-tool can be found at https://tool.advagymsolutions.com

To learn more about Advagym, visit our website at
https://advagymsolutions.com/
 
/Advagym team.

## Key features

- Step-by-step hardware connection guides
- Machine and zone configuration
- Observer troubleshooting and replacement
- Automatic hardware testing and configuration
- Preservation of collected analytics
- Exercise customization for specific gyms


## Frequently asked questions about Advagym Support

### Who is Advagym Support for?

Advagym Support is exclusively for gym staff, service crew, and installers. It is not intended for general gym members or the public.

### What is the primary function of Advagym Support?

The app's main purpose is to guide authorized users through the process of connecting Advagym hardware to gym services, including configuration and troubleshooting.

### Can Advagym Support be used to customize gym exercises?

Yes, Advagym Support allows for customization of exercises to fit specific gym machines. Gym managers can tailor these in advance or after installation.

### What happens if hardware needs to be replaced using Advagym Support?

When replacing hardware, the app automatically tests and configures the new components. It also ensures that previously collected analytics for the machines are preserved.

### How do I get access to Advagym Support?

To use the application for installation or service, you must have credentials for the specific gym. If you are not authorized, contact your gym admin to request an admin role.

### What devices is Advagym Support compatible with?

Advagym Support is available for iPhone, iPad, and iPod devices.

### How often is Advagym Support updated?

The latest version, 1.12.0, was released on March 10, 2023. Updates ensure the app remains functional and secure for its intended users.

### Is Advagym Support available in multiple languages?

The provided description does not specify language support. However, the app is developed by Sony Mobile Communications AB.

## Version history (last 2 releases)

### 1.12.0 — 2023-03-10

Bug fixes

### 1.11.3 — 2022-12-13

Support for installing observers using Wi-Fi with hidden ssid.

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All apps by Sony Mobile Communications AB: https://appshunter.io/developer/435091064

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*