# AdvancedMD Mobile — user reviews > 111 indexed App Store user reviews of AdvancedMD Mobile by AdvancedMD, Inc., rated 4.40/5 from 4,372 ratings. - Source: https://appshunter.io/ios/app/advancedmd-mobile/id542730831/reviews - App overview in markdown: https://appshunter.io/ios/app/advancedmd-mobile/id542730831.md - Rating breakdown: 5★ 3,197 · 4★ 489 · 3★ 256 · 2★ 120 · 1★ 310 ## What do users think of AdvancedMD Mobile? Overall sentiment: negative **Pros** - 🚀 Mostly functional - 👍 User-friendly tabs - 👍 Documentation is a breeze - 👍 Convenient mobile access **Cons** - 🐛 Frequent crashes - 🐛 Bugs and glitches - 🐛 Unreliable system - 👎 Not user-friendly - 👎 Cumbersome interface - 👎 Repetitive and redundant - 👎 Lacks intuitiveness **Commonly reported bugs** - Medication prescriptions not transmitting - Inability to spell check notes - Recurring telehealth series creation issues - Schedule not syncing properly - Diagnoses disappearing after signing notes - Crashes after iOS updates **Most requested features** - Ability to change pharmacies - Visibility of next appointment - Improved messaging system - Better integration with other calendars - More accessibility features - Customizable dashboard and workflow - Streamlined charting and note-taking ## Newest reviews (17 of 111) ### 2/5 — Supporting Browser? *2026-07-21, version 26.2.4* None of the training videos can be opened in the app and Keeps giving an alert that browser used is not supported and to use safari or chrome. I tried both as my default browser + deleted & re-downloaded the app but still get the same error msg. Telehealth appointments do not show a Telehealth icon in the app as they do online, so difficult to tell apart from in-person appts. Scheduler keeps freezing and has some delay in refreshing to reflect changing made online. Also, difficult to switch from one provider schedule to another or view several provider schedules at the same time. The app has potential, but please fix. ### 3/5 — Work ok at First *2026-06-07, version 26.2.1* Overall, it works OK as an EHR app. However, when I switched to single sign on for my company, the app stopped working that was frustrating and it makes it difficult to use when my laptop is down. ### 4/5 — Great App but it keeps crashing *2026-02-25, version 8.4.2* This is a great app and makes it easy to take notes throughout the workday but it has recently been crashing and I cannot get it to open. ### 2/5 — Supporting Browser? *2025-12-26, version 8.3.0* None of the help files or training videos can be opened in the app. Keeps giving an alert that browser used is not supported and to use safari or chrome. I tried both as my default browser + deleted & downloaded the app but still get the same error msg. Fix please. ### 3/5 — Not useful *2025-11-12, version 8.3.0* Biggest issue lately is that they keep removing brand names and it causes the medication to not go through to pharmacy. The brand name is still being manufactured so there is no reason for this. Please fix this. I cannot change pharmacy in the app, that would be helpful. Asking me to accept cookies every time I log in regardless of already answering. Having 3 windows open up that you have to click off every time you start a new telehealth session. Many fixes needed. ### 1/5 — Too complicated unnecessary *2025-07-18, version 8.1.0* It is painful that medication prescriptions do not transmit, we cannot do spellcheck in our note, too many windows, too many steps to complete a visit, different windows for everything, multiple scheduling views to operate, to schedule vs provide=view, zoom connectivity is spotty. ### 1/5 — Fix it! *2025-05-08, version 7.16.0* I have issues with AMD daily. Several times a day. It’s a huge mess. ### 3/5 — Good and bad *2025-02-24, version 7.13.0* Excellent for checking my schedule and portal messages but impossible to use for scheduling due to a very bad column selection that’s impossible. Please fix this!!! ### 1/5 — Too unpredictable *2025-01-30, version 7.13.0* Sometimes I Save a document when signing off and it asks me to link it to another document. I don’t know how to do that. ### 2/5 — A lot of unfixed issues and accessibility problems *2025-01-28, version 7.13.0* There’s a lot of issues here. A long-standing bug where you can’t actually create a reoccurring telehealth series. The telehealth option gets turned off with no way to turn it back on. They’re f fully aware of it and report that they won’t fix it because enough people have it reported it as an issue even though it’s clearly a bug. Similarly, they don’t pay as much attention to accessibility as is needed. Both on the desktop, and on the mobile side, accessibility isn’t really much of a priority. And a person is maybe one or two issues away from not being able to use the service altogether. There’s a need to improve overall accessibility. For example, typing is a nightmare on this app for a person using the voiceover screen reader. Similarly the schedule tab has a lot of accessibility issues and a lot of the color coordinated holds and openings aren’t even announced. Again, they are aware of the issue, but after several years, have done nothing to actually resolve it. ### 1/5 — Continues to disappoint *2024-12-06, version 7.10.0* This is my 3rd review. This app continues to struggle in basic mechanisms. Most recently, creating a blank document within this app seems to crash the entire app consistently. For schedule 2 drugs, there’s still not an option to pick the “DNF Until” date. I previously wrote an in-depth review in an attempt to provide feedback, but AdvancedMD (MediocreMD?) continues to neglect these. Given their poor support, collection of fixes that are made permanent rather than developing a proper fix, need for redundancies, lack of intuitive interface, and countless little problems that litter then entire app (both the mobile app and the web-based main app), I will continue to pressure my employer to find an alternative EHR. I have never used an EHR that continually disappoints. I would like to compile a list of issues, but each time I have tried it becomes a project that is so overwhelming I have to abandon it. Their lack of useful support in the past lets me know this effort will be in vain. Things that can be done to improve: 1) beta test… and then listen to the beta testers! I would be happy to beta test for you and would do so for free, but only if you commit to taking any feedback seriously, 2) reduce redundancies, 3) modify your existing systems that would allow customization of basic functions (like quick-text) while reassuring administrators that this will not lead to a system crash, 4) incorporation of an effective speech-to-text engine, 5) a more robust list of screeners, 6) integration of patient handouts (they are currently blank), 7) minimizing clicks, 8) producing letters for referral sources that don’t require multiple steps and significant amounts of time (there are processes that can run in the background, rather than making the user wait). I know this sounds negative, but it’s a well-earned review. My employer is a 300+ clinic company and I will continue to apply pressure to look elsewhere for our EHR needs. ### 1/5 — BUGS *2024-12-04, version 7.10.0* The added snowflakes for December are so cute ! But since my app updated every time I try to log in it kicks me out, no matter how many times I try I get kicked out of the app and I’m unable to access it. ### 1/5 — Run away *2024-12-04, version 7.10.0* After using AdvancedMD's EMR for over a decade, our practice has experienced a consistent decline in performance. Each year brings new frustrations, culminating in my inability today to log into the mobile version, which is critical for our operations. The recent acquisition of AdvancedMD by another company raises concerns; it seems the new owners may have made a poor investment given the ongoing issues with the software. Overall, what was once a promising platform has become increasingly unreliable and cumbersome to use. Look elsewhere if you want a quality product. ### 1/5 — Doesn’t work with new IOS update *2024-11-12, version 7.9.0* Been several weeks now since last iOS update, crashes immediately upon opening. Garbage ### 1/5 — Very disappointed *2024-11-11, version 7.9.0* This is a very cumbersome system with very limited training included, (you can purchase extra time). This program does not automatically save your charting so you lose complete charts occasionally while moving within the program to review labs or images. I have worked with several programs previously and this is the least intuitive program I have personally ever seen or used. ### 3/5 — Crashing *2024-11-10, version 7.9.0* Constant crashing since updating to iOS 18.1 ### 1/5 — iOS 18.8 app won’t stay open *2024-11-07, version 7.9.0* Force closes after iOS 18.1 update ## Most critical reviews (10 lowest-rated) ### 1/5 — provider *2026-07-21, version 26.2.4* e-scribe issues, updates and maintenance cause significant problems every time, wait times on hold too long, problem partially resolved after a 45min phone call explaining that problem plus wait time ### 1/5 — Data not correct format? *2026-07-18, version 26.2.4* Suddenly, the app does not work this week. It does not allow me to login. It says “the data couldn't be read because it isn't in the correct format” “the data is not in the correct format” then only option is to click “ok”. I tried deleting it, restarting my phone, reinstalling it then after installation window pops up and says “using a third party keyboard is a liability”. Which the only option to respond is to click “yes”. The I typed in my password. tried pasting in my password and the same message pops up about data not being in the correct format. This is extremely frustrating. There’s enough bugs in the website app and now this. I may be switching EHRs. ### 1/5 — app useless *2026-07-04, version 26.2.3* Unable to use app since single sign on (SSO) has been rolled out. ### 1/5 — Down for weeks! *2026-06-21, version 26.2.2* Down for weeks! ### 1/5 — Unable to get customer support in a timely fashion *2026-06-09, version 26.2.2* Too expensive for poor Customer Service ### 1/5 — NO LONGER WORKING *2026-05-26, version 26.2.0* Since the most recent update the app is no longer working. Only getting an error message when trying to log in now. ### 1/5 — Barely functional *2026-04-07, version 26.1.0* Just vanilla EMR with basic function and astronomical cost that goes up with time without any improvement in functionality. I have been stuck with this turkey for 10 years now because it is hard to change. ### 1/5 — Stop *2026-03-19, version 8.4.2* I am giving it a negative review because every single time I log on I get asked for a review ### 1/5 — Physician *2026-02-20, version 8.4.2* Many deficiencies. Time per script is excessive, can’t renew controlled substances where refills are prohibited because you can’t put in a refill! System is often unstable and throws me out, can’t delete compounds that have to be called in because they are not formulary, error messages on every prescription. Many more. ### 1/5 — Not for patients *2025-09-08, version 8.2.0* One of my providers uses AdvancedMD as their portal, but I can’t find the actual app to install. This one is the doctor side, the other one appears to be the same. Don’t you have one for patients to contact the doctors? ## Most praised reviews (10 highest-rated) ### 5/5 — Smooth! *2026-06-30, version 26.2.3* Smooth and easy to use! As someone who likes to voice dictate his notes, this app makes it easy to do so! ### 5/5 — Mobile App *2026-05-13, version 26.2.0* Very handy App ### 5/5 — MD *2025-11-04, version 8.3.0* I really love AdvancedMD MD because of its dynamic flow and it’s user-friendly tabs. ### 5/5 — Documentation is a breeze *2024-09-08, version 7.7.0* I had chance to work with different system and WEBMED is amazingly supportive, as well does not waist my time that I rather give to my patient .Common sense exist after all, if I open my privet practice it will be my choice .Thank you Magdalena ### 5/5 — Paul Ritter *2023-04-23, version 4.8.1* I like that updates seem to make sense with the needs and I have as a condition. The app format has saved me a tremendous amount of time and I’m thankful that the updates also help in this format. ### 5/5 — Adv md *2023-02-03, version 4.7.6* We use this system for work and the app has been a life changer. ### 5/5 — Add biometrics ID *2022-06-29, version 4.5.5* Add biometrics please, the password thing is old technology and not 100% safe ### 5/5 — Not updating *2022-01-20* Patients names are not coinciding with where they are on the schedule. Patients are not showing up when they get checked in. App won’t allow you to scroll through to check the schedule. Not all apps in the same office are showing up the same. ### 5/5 — Very happy so far *2021-10-13, version 4.3.2* I love the mobile app on my IPad. It so nice. I am at 2 weeks only of using this software and I feel happier everyday with it!!! ### 5/5 — So happy! *2020-12-29, version 4.0.8* So good! Love that I can grab my phone when our internet is down at work! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*